My Recent Experience at a Land-Based Casino - page 5.

molsewid

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Quote from: Dart18 on July 09, 2022, 07:29:07 AM

That's a family affairs. If I am the manager I would listen to the story of my employee first before I make any decisions about it.
Ban the gambler? No. I am just the manager, the owner will fire me if I do that. Business is business and if he won't stop then it won't be the casino's problem as long as he is not making any scene. (loans with other gamblers, becoming a beggar)
I am more curious about the guy. If he comes back there everyday then it must mean he is rich but why he is being stopped by his nephew.
Maybe it's not about the money, it's the "time".

Indeed, as a person we can say that he is only concern to OP, but then as a casino manager he should be fired. A player's information should not be expose to public or it should be keep confidential, but then the manager keeps talking about his family that is not directly related to the game I think there's no information sheet that will ask you that thing so I think the manager get the news outside.

robelneo

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Only the casino owner or manager can do what the casino worker did, this casino worker should be fired or suspended, casino worker or employee has a code of conduct when they are inside the casino, and he violated that conduct that will give the casino a bad image and impressions from other clients or customers, customers are king in the casino they are the one putting in the money, the right thing is to talk to his uncle at the right place and the right place is their house.
About the gambler, every casino has a policy if talking to the gambler and not letting him in does not violate their policy and ban the gambler, but it should be reasonable, as it's going to leave a bad impression on other gamblers.

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Quote from: Dart18 on July 09, 2022, 07:29:07 AM

I am more curious about the guy. If he comes back there everyday then it must mean he is rich but why he is being stopped by his nephew.
Maybe it's not about the money, it's the "time".

Or probably already in huge debt which prompted his nephew to intervene and use the gambler's family on his argument against the habits of this man. It could be time too, but if the guy is filthy rich, do you think his nephew would even try to block his gambling habits if he's too worried about the gambler's family? It could be that this nephew is just preventing the worst thing that could possibly happen to this poor gambler's family, and I'm fine with that if I'm the manager, so long as it does not cause any scandal or issue within the casino.

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Quote from: Mahanton on July 08, 2022, 01:40:57 PM

Quote from: pawanjain on July 08, 2022, 12:15:32 PM

Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Considering the case I would definitely ban the gambler because losing one gambler won't make that huge of a difference than losing an honest employee.
Also, I would be rather happy to know the fact that the employee really is concerned about the gambler and so wants him to stop gambling.

As a manager then you wont really be seeing this situation to be good for the business but for some natural humanitarian act or being just too concern then it would really be considerable.
Even myself would definitely not make out any decision against the worker who do show off some concern but it would definitely tell him that it would be better if those advises would really
be said on a silent or private way on which it wont really be getting much attention around or insider the casino.Its really natural for us to make out such reaction specially if we do see
that it is one of our relative or loved ones who are on such situation.Getting concern would really be that a human instinct behavior.

I would agree to your point of telling the worker to say the same thing in private instead in front of everyone.
This might create unwanted attention from other gamblers as well. May be the others start thinking about their families too.
This might steal away some of the business from the casino.

Dart18

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That's a family affairs. If I am the manager I would listen to the story of my employee first before I make any decisions about it.
Ban the gambler? No. I am just the manager, the owner will fire me if I do that. Business is business and if he won't stop then it won't be the casino's problem as long as he is not making any scene. (loans with other gamblers, becoming a beggar)
I am more curious about the guy. If he comes back there everyday then it must mean he is rich but why he is being stopped by his nephew.
Maybe it's not about the money, it's the "time".

Baofeng

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Quote from: agustina2 on July 07, 2022, 07:22:16 PM

Quote from: Baofeng on July 07, 2022, 06:59:36 PM

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

A casino worker can't just ask the casino manager to exclude that person from entering the casino. Why should a casino do that if that's their customer? The person involved is not even doing some illegal things or having a bad attitude toward that casino. It's just that an alarming thing happened because the worker yelled at that person that caught the attention of anybody.

It's not just a casino worker though, it's a relative of the person so he knows what is going on with that guy. Of course it's business for them, if he losses everything in their casino's good, but at least let their casino worker explain and maybe they will have some sympathy or maybe tell their casino worker what will be the best recourse of action (intervention, gambling rehab etc..).

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Quote from: Oceat on July 08, 2022, 05:59:50 PM

Why are we talking about firing an employee who's just concerned about his family?
Why don't we talk about how to help the addicted gamblers to minimize his gambling activity since he was just keep on losing everytime he gambled?

I think it's the call of the casino manager to either ban that person or fire the employee but I think it's not that too heavy as a consequence to just fire someone just because they want to try to help someone no matter what's their relationship on that gambler.

That's out of the casinos business. If that employee is concerned about his family, there are responsible ways to do it and not in the middle of an ongoing entertainment where gamblers are seriously gambling on their respective machine.

Why other gamblers should be involved in their mess? Didn't you realize that what if there are other gamblers there that losing too and are now serious then all of a sudden there's a yelling incident? It's fine if the argument was between again gamblers but it was started by an employee there which is not acceptable.

When you are at work, be professional and do your job. Everything outside of your work should be settled outside of it of course.

qwertyup23

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

This is a good question and the answer is somehow difficult to respond.

Given that all gambling companies aim for profit, there must be at least some boundary to know on how you would you approach your clients. The problem is, if you prevent someone from gambling, you are taking away some profit on the side of the business; on the other hand, if you do not stop the person from gambling then you are slowly seeing his suffering from such addiction which affects entirely his family.

If I were the manager, I would definitely ban the person from entering the establishment. While profit may be the main focal point of gambling companies, this can be done with other means- meaning, if you clearly see someone destroying their lives with such business, then it is nothing but obvious to prevent them from further destroying their career.

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For days the casino worker is yelling and the gambler haven't realised the need for a stop, then it is not his mistake. Here even if many other people yell or advice, he's not gonna change. So, it is good for the casino worker to keep himself calm and control himself, because what he do to make a person get out of gambling might disturb the others into the casino for some fun experience. Same time hearing his story maybe someone else might get out of gambling. There is chance of such thing to happen.

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I will consider firing him, he is working in a casino where the personal information of all the clients is confidential, the casino worker should know this, he can talk to his uncle privately, and besides all the other players might think that all the casino workers are like that guy, and about the gambler, if he is a regular customer I will talk him in private and verify the situation if the situation is that serious I might ban him but I have to consider if there's a policy like this in our casino compliancy, because we can be charged with discrimination.

STT

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Cant fire someone for that is my view but the worker cannot prevent or interfere with the free choice of the gambler to continue. So long as he doesn't directly interfere then its not really a disciplinary matter to rule on especially. Also if its a commonly known story and puts off other gamblers at all because of his well known losing streak and inability to take the losses, I would argue its best not to encourage any excess gambling as it might dampen the enthusiasm of others. That is how I would argue it anyway.

Oceat

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Why are we talking about firing an employee who's just concerned about his family?
Why don't we talk about how to help the addicted gamblers to minimize his gambling activity since he was just keep on losing everytime he gambled?

I think it's the call of the casino manager to either ban that person or fire the employee but I think it's not that too heavy as a consequence to just fire someone just because they want to try to help someone no matter what's their relationship on that gambler.

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Business is Business. The worker has no right to yell at a gambler at the casino for visiting the casino regularly no matter how close their relationship is. there is no family in Business. He can talk about this at home or in their family meetings and not yelling in a business premises. Banning the worker might not be necessary but definitely there will be cautioning

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Quote from: inthelongrun on July 08, 2022, 06:29:21 AM

If I were the casino manager, I will fire that employee right away. I do not need to here his reasoning any further. Casinos do not need emotional workers. And employees in the first place should know their place and be professional at all times.

If given the chance, I may also talk to that regular gambler privately. I will probably try to know his present financial situation and then I will explain to him what it's like to become a responsible gambler.

This is how to become a manager in the first place. But maybe firing the worker immediately is a bit harsh but instead try to educate him again on the nature of your business because especially if the worker is a hardworking man. I knew that emotions shouldn'tbe part of there work but you can not control if you are dealing with relatives that consistently doing same things around your workplace. I guess sending a warning first then fire him if same issue persist is the proper approach.

I find the story too cliche tbh due to the backstory.

That means the casino is not tolerating any forms of unusual behavior in their casino. It's clear as the sky that it's a big mistake doing that action.

The employee creates a commotion and it's not just his relative that got affected there but also the entire gamblers playing there. The casino doesn't care about whatever emotions their employee has outside their work and that's really true as a form of being professional.

What if those gamblers won't come back again to that casino since there's an unprofessional employee there?

OP might give us some updates about what happened to the employee after that incident. Let's wait.

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Quote from: CryptopreneurBrainboss on July 08, 2022, 04:15:56 PM

Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Provided you weren't been discussed to and you held such conversation that means the worker must have been yelling and that's what will get him fired by me assuming I was the manager. He isn't just advising a clients but give my other customers a wrong impressions towards my casino. One reason people keep patronizing a casino is became they most have heard stories of others been successful gambling there and you just spoiled that.

I greatly agree with you, I could have missed that yelling part on the OP. Any offensive action by the employee to the client or customer is ground for termination.

Quote from: CryptopreneurBrainboss on July 08, 2022, 04:15:56 PM

He could have advise that addict without creating a scene. If I have a casino and notice someone in similar situation as the explanation by OP I would advise him too to try something else since gambling isn't working for him. I'll do that without putting the reputation of my casino on the mud just as the worker did.

It is always best to resolve anything in a calm and gentle way. We are civilized individuals and the barbaric era has long been gone. So everything should be resolved in a peaceful and respectful manner.

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Provided you weren't been discussed to and you held such conversation that means the worker must have been yelling and that's what will get him fired by me assuming I was the manager. He isn't just advising a clients but give my other customers a wrong impressions towards my casino. One reason people keep patronizing a casino is became they most have heard stories of others been successful gambling there and you just spoiled that.

He could have advise that addict without creating a scene. If I have a casino and notice someone in similar situation as the explanation by OP I would advise him too to try something else since gambling isn't working for him. I'll do that without putting the reputation of my casino on the mud just as the worker did.

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I don't think that it is the ground in firing an employee regardless of his connection to the player. As a Casino Manager, one should know the rules and implementations of gambling law, I think the gambling law covers the protection of players, and when a player losses too much, the Casino should intervene or even bar him from entering the site/establishment.

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I won't fire the casino worker, nor ban the gambler from playing in the casino. After all, business is a business. However, his nephew might have said that out of empathy because the gambler is still his family, and not just like any gambler in town. If he keeps on losing, how can he provide the needs of his twins? But he should have talked to this gambler privately than to make a scene and embarrass the gambler in front of other gamblers. Also, the manager should also be considerate knowing this gambler's case. He should learn how to handle different situations so that the casino reputation will not be ruined too.

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Quote from: Jemzx00 on July 08, 2022, 11:05:43 AM

Quote from: inthelongrun on July 08, 2022, 06:29:21 AM

If I were the casino manager, I will fire that employee right away. I do not need to here his reasoning any further. Casinos do not need emotional workers. And employees in the first place should know their place and be professional at all times.

You will be the unprofessional manager if you fire your employee without hearing his reason behind his action. Belittling someone who has a lower position to you will make you get fired in the long run. Also, knowing that the employee is asking his relative to leave is a conflict of interest and not a random emotional action that he may try to other gamblers.

I agree. Such a situation (if all this is true) is in fact an emergency (not at all a routine that every employee will face every day) and it is stupid to fire an employee in every emergency (if in all other cases he worked well). There is a certain conflict of interest here, but it can be resolved without such radical decisions. At the very least, the manager must first try simpler methods of handling the situation.

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Quote from: pawanjain on July 08, 2022, 12:15:32 PM

Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Considering the case I would definitely ban the gambler because losing one gambler won't make that huge of a difference than losing an honest employee.
Also, I would be rather happy to know the fact that the employee really is concerned about the gambler and so wants him to stop gambling.

As a manager then you wont really be seeing this situation to be good for the business but for some natural humanitarian act or being just too concern then it would really be considerable.
Even myself would definitely not make out any decision against the worker who do show off some concern but it would definitely tell him that it would be better if those advises would really
be said on a silent or private way on which it wont really be getting much attention around or insider the casino.Its really natural for us to make out such reaction specially if we do see
that it is one of our relative or loved ones who are on such situation.Getting concern would really be that a human instinct behavior.

Topic: My Recent Experience at a Land-Based Casino - page 5. (Read 888 times)