My Recent Experience at a Land-Based Casino - page 2.

Boristhecat

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Quote from: goldkingcoiner on August 03, 2022, 02:10:35 AM

If I were the casino manager I would want to fire the casino worker for interfering with my business but I am afraid there would probably be laws which prevent me from doing exactly that because I am not sure if it would be considered as wrongdoing by the court. In fact the court may see it in a positive light, like he was trying to prevent a gambling addict and a new father from a gambling addiction or something.

From a humane perspective the worker is probably right to tell him off. From a business perspective... Not so good.

As far as I know, in almost all countries casinos are in a "special position" in relation to customers and employees. For example, a casino may not let a person in without explanation, it was originally invented against scammers and still works. I heard something similar about the croupier - if the casino, for some reason or without it, does not want a particular croupier to work, then it fires him without any problems. These are the features of the business.

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Quote from: goldkingcoiner on August 03, 2022, 02:10:35 AM

Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If I were the casino manager I would want to fire the casino worker for interfering with my business but I am afraid there would probably be laws which prevent me from doing exactly that because I am not sure if it would be considered as wrongdoing by the court. In fact the court may see it in a positive light, like he was trying to prevent a gambling addict and a new father from a gambling addiction or something.

From a humane perspective the worker is probably right to tell him off. From a business perspective... Not so good.

I think there is no need for this thing to get as far into court hearings, the management and the employee can settle what happened in the same day maybe after his shift and if the managements decides to fire the employee for misconduct then I think a court won't be needed as the management as all the power to fire an employee as long as it is a reasonable reason.

But if I were a manager, the employee deserves a 2nd chance because his actions is reasonable as well because he's just preventing his uncle to engage in the activities because he is needed by his wife.

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Quote from: Pierre 2 on August 02, 2022, 11:32:29 PM

I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.

Maybe we can advise him not to yell at customers anymore because it could affect the business we run. Maybe it would be better if we went to the customer and had a nice talk alone so that he would understand the situation and not gamble again. We can explain that it's all for his own good because we care about our customers. I think it can work if we approach him personally so he won't be offended or have other feelings.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If I were the casino manager I would want to fire the casino worker for interfering with my business but I am afraid there would probably be laws which prevent me from doing exactly that because I am not sure if it would be considered as wrongdoing by the court. In fact the court may see it in a positive light, like he was trying to prevent a gambling addict and a new father from a gambling addiction or something.

From a humane perspective the worker is probably right to tell him off. From a business perspective... Not so good.

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I think this is very tough situation. I think I would not enjoy my worker yelling at customer as other people can see it and it portrays casino with bad behavior. Although I don't think its disruptive for business. If he keeps coming even after losing many times he already casino much richer. I think giving guy a soft ban can save his life in such addiction periods. He may become more healthy gambler but still visiting my casino because he feels like family.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If you're in a business establishment that you're working with you will obey and see to it that you are following guidelines on how to treat customers because, in a casino, the customer is king and they are the ones who make the money coming in, and what the waiter did is unethical and unfair for the casino, so yes he deserves to be fired for doing something that should be done personally, this is a casino and the all of its employers should not discriminate anyone, about the gambler I will not ban him because if I do he will just look for another casino to play but will talk him out of minimizing gambling.

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Quote from: Mahanton on August 02, 2022, 03:41:46 PM

Quote from: stadus on July 21, 2022, 11:52:15 AM

Quote from: CryptoYar on July 21, 2022, 12:36:44 AM

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

Quote

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players. Cheesy

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

You should really be that mindful when it comes to your actions specially that you are in your workspace or simply on where you do get your income from which it would really be just normal that you should
be careful because it would really be putting at risk on losing your work just because you do make such act but its not really something surprising for someone to be that in concern specially
if its your relative or loved ones who are really that getting involved with gambling addiction but you should really mind off about trying to set out on appropriate way
on which you wont really be creating up some noise around because its a business and making such action will really make out some effect which you would be putting yourself on risk.

Maybe, he can be discreet in approaching his relative about his situation.
There's no need for everyone to hear what he is saying to that person.
Unless, everyone in that area knows everybody, which you can be comfortable in talking to others even if they hear it.
Because if you don't know them, it may create a different outlook on what's happening to them.

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Quote from: stadus on July 21, 2022, 11:52:15 AM

Quote from: CryptoYar on July 21, 2022, 12:36:44 AM

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

Quote

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players. Cheesy

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

You should really be that mindful when it comes to your actions specially that you are in your workspace or simply on where you do get your income from which it would really be just normal that you should
be careful because it would really be putting at risk on losing your work just because you do make such act but its not really something surprising for someone to be that in concern specially
if its your relative or loved ones who are really that getting involved with gambling addiction but you should really mind off about trying to set out on appropriate way
on which you wont really be creating up some noise around because its a business and making such action will really make out some effect which you would be putting yourself on risk.

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Quote from: Bitinity on July 20, 2022, 10:24:32 PM

Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If I was the manager of the casino, I will not fire my worker but I'll tell him privately not to yell gambler like that. It can be done politely and privately so it will have a better situation for the whole casino. About the gambler, it depends on the policy of the casino. As I have no idea about the policy of the casino for such case, I cant say anything how to deal with the gambler but I think banning the gambler from visiting the casino wont help him as he can move to other casino. We do not even know about the actual financial status of the gambler. Even if he keeps losing everyday but it does not mean that it is a problem for the gambler.

Without a doubt he did not managed the situation with the necessary tact that the situation required, however we do not know the whole circumstances behind it, it seems they were relatives and he was worried about the behavior of this gambler in particular and he could not contain himself anymore, however as you said I think it would be a mistake to fire him and at most I think he should be taught how to deal with difficult customers so something like this does not happen again.

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Quote from: CryptoYar on July 21, 2022, 12:36:44 AM

It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

Quote

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players. Cheesy

The employee had a thousand of choice on this situation but it's just easy for us to say this because we aren't in his shoes. He could've say to the management and ask them not to let his uncle in the establishment to control his gambling desires but he got emotional when he saw he's uncle walking again inside the casino and suddenly shouted him.
I understand the man why he acted that way but his action wasn't professional as he's working that time.

CryptoYar

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It's not good that the employee (Gambler's nephew) shouts like this in the casino.
He should have gone to his uncle's house and explained to him that he should stop gambling and think about his family. If he doesn't stop despite this, then it is on him. No one can force him as he will probably change the casino if he felt awkward when his nephew shouted at him.

Quote

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If it's the first time it's not an issue but if it happens again and again I'll kick them both out as they are disturbing other players. Cheesy

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Quote from: Wakate on July 20, 2022, 10:34:18 PM

Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

This is a funny scene and I think if I am the owner of the casino, I could sack the so called employee for attempting to make me lose my customers just because he want the gambler to quit what he likes to do. this is a good advise to the gambler in line but bad for businesses like this one. Gambling is choice and we don't need to fire those who are into it or rather still take to them of there excess gambling activities. The gambler had been addicted to gambling that is why things looks like that.

It might sound funny but the employee has tried to warn his customers not to gamble too much considering he has a family and a newborn baby. At the very least, the employee had tried to warn him and if the gambler still didn't pay attention, it was up to the gambler. Or it could be, that it happened because that casino or all the casinos in the vicinity are under government surveillance to monitor gamblers who often lose so their owners and employees try to help gamblers who don't think about themselves and their families.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

This is a funny scene and I think if I am the owner of the casino, I could sack the so called employee for attempting to make me lose my customers just because he want the gambler to quit what he likes to do. this is a good advise to the gambler in line but bad for businesses like this one. Gambling is choice and we don't need to fire those who are into it or rather still take to them of there excess gambling activities. The gambler had been addicted to gambling that is why things looks like that.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If I was the manager of the casino, I will not fire my worker but I'll tell him privately not to yell gambler like that. It can be done politely and privately so it will have a better situation for the whole casino. About the gambler, it depends on the policy of the casino. As I have no idea about the policy of the casino for such case, I cant say anything how to deal with the gambler but I think banning the gambler from visiting the casino wont help him as he can move to other casino. We do not even know about the actual financial status of the gambler. Even if he keeps losing everyday but it does not mean that it is a problem for the gambler.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

This is probably the one thing that I hate the most about land based casinos, you can get great energy from the people and have a lot of fun with people that you did not met before and even make new friends because of your shared hobby, however it is very heartbreaking to see people that are legitimately addicted to gambling and that they do nothing in order to solve their issues, personally I will not fire the worker and if it was possible I will ban the gambler from the casino, but I doubt it will have any effect on his addiction.

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Quote from: blockman on July 10, 2022, 06:41:31 PM

Quote from: serjent05 on July 09, 2022, 05:52:13 PM

Quote from: blockman on July 09, 2022, 05:19:35 PM

If the owner doesn't really have a sense of sympathy and he's all in for the money and profit, he will fire the employee that has stopped one of his customers from gambling because of the situation.
But if the owner has compassion and understanding, that won't be a big deal to him. This happens in some casinos too when they see someone can't handle the addiction, they're banning them from entering the premises.

I don't think it is a matter of sympathy. It is a matter of professionalism but of course, the owner can always give a warning to the employee, that would probably settle it, and possibly the employee won't do that thing again. What happens, happens, that the employee with his act of rudeness should accept whatever the Casino owner decided while on the other hand if it was the first offense of the employee then the owner can just give the employee a warning.

Owner or the person in charge can follow what he thinks is right. He can have sympathy and stop that customer per se if he's certainly cannot stop himself.
If they think that it's rudeness, on the case and example of OP is different. They're relatives and that's why he has to stop what the customer has been doing because of real world problems and obligations he has to face. That's where the sympathy goes and that's why if there's really no concern on them, whether it's the owner or just an employee, I'm sure that it's understandable whatever they choose to decide.

Currently things when it comes to work with money is very delicate, if it is a fairly radical employer, it fires you without further ado, but if you want to have workers, it is known that they need to have training, for that reason I do not think that because of that mistake they have to fire him, I am sure that the employee learned his lesson, and this is something that will serve as experience, we cannot be so radical, besides, in casinos there will always be opportunities to win for the house, which is based on all the time, the advantage will always be there, that's why every worker in a physical casino needs training, at least about 3 days.

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Quote from: rahmad2nd on July 12, 2022, 09:48:56 AM

True, there was a more ethical way the employee could have done it, a more polite way, a way that didn't attract a lot of attention and create inconvenience to everyone in the casino. the employee has made a noise and it is clear the employee has violated the rules of the gambling house this cannot be justified even though the man is actually his uncle. if we read and study the op story this case is like a double edged sword, if someone were to be a casino manager which choice to make, fire or

Yes, the employee could've avoided the situation to escalate if he didn't done that. I know that the employee just wanted to help the wife of his uncle because an attention is much needed after the wife had successfully delivered twin babies, but his actions were really wrong and now the management will be forced to take some action so that the clients will be relieved about the incident.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

According to my understanding of OP's story, the gambler's nephew shouted at him as an employee where the gambler often goes to casinos despite the fact that every time he goes, he always loses at gambling. Maybe the casinos employee did that because instead of the money to be lost on gambling, the nephew would have preferred what he said without shouting, because that is showing disrespect to gamblers who go to casinos, and the assign manager for sure will get angry and he will talk to his subordinates and give a warning.

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Quote from: Distinctin on July 13, 2022, 02:29:36 PM

Quote from: agustina2 on July 11, 2022, 06:31:30 PM

Quote from: Lanatsa on July 11, 2022, 06:16:55 PM

Quote from: agustina2 on July 10, 2022, 06:58:24 PM

Quote from: abel1337 on July 10, 2022, 06:22:34 PM

Surely this will have an impact to the casino especially if this came out on media.

Why it will give an impact on the casino if that said person will his take life? It's a casino and anyone knows that there's gambling there, obviously.

What do you guys think of casinos? A rehabilitation program for gamblers? A marketplace? A shopping mall?

Before you stepped-in into a casino, you should know your responsibility. Casinos are not forcing anyone to gamble and they have gambling-responsibility terms.

They wont really be having any issues if ever a person would mess up their lives just because of gambling.Its out of their responsibility and its true that they havent been forced to play in the first place which means
that they wont really be responsible but if one of the workers do sees out one of his relatives on getting addicted and spending up too much and having that concern which is normal then its not bad to make
out some silent approach into the person and not into the form of yelling because it would really be affecting overall reputation which people around could see such public scene.
Its not good for the business but that worker does deserve second chance and should be warned out on what he had done.

About what happened between the employee and his relative that's out of the discussion already involving the casino's reputation and status as that can be settled in a proper way. But like I said, if ever something wrong with that person, casinos are out of it.

Casinos are not there to force anyone and they shouldn't blame what will happen to that person.

I appreciate what the nephew doing but he can stop his relative in a much more responsible way rather than shouting at the business main area.

The employee could've decline his relative to seat and play at the casino in a much more polite manner so that the situation won't escalate into shouting or else ask the management that he would really appreciate if the establishment will ban him for the meantime because his wife needed him more than ever as his wife recently delivered twins. I'm sure the management would consider the employee's request.

He should have done that on the time his relative goes in into the casino and telling and minding him to stop but since he hasnt been banned by the place itself then there's no way you could stop him on playing

and end up on having no choice but to let him on what he do loves to do but of course in the means of being too much in concern then you would really be having that kind of emotional surge which i can really
say that there are times which these things cant really be stopped even if you are aware on what are the consequences that you might able to experience if things goes wrong.

Approach on a relax and calm manner and dont make any scene that would really be putting yourself or job into risk.

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Quote from: agustina2 on July 11, 2022, 06:31:30 PM

About what happened between the employee and his relative that's out of the discussion already involving the casino's reputation and status as that can be settled in a proper way. But like I said, if ever something wrong with that person, casinos are out of it.

Ever heard of the term Responsible Gambling? It is a social responsibility directed to the gambling industry and operators meaning, Casino has the responsibility to stop the person from being addicted or to cause harm to itself.

Quote from: agustina2 on July 11, 2022, 06:31:30 PM

Casinos are not there to force anyone and they shouldn't blame what will happen to that person.

I appreciate what the nephew doing but he can stop his relative in a much more responsible way rather than shouting at the business main area.

Definitly casino shouldn't be blamed but they have social obligation to stop the person if they feel that it is getting addicted to some extent.

An example of Responsible Gambling Code being implemented

Quote

Code of Practice
Pursuant to Presidential Decree No. 1869 as amended by Republic Act No. 9487, PAGCOR operates, grants authority to operate and regulates gaming establishments in the Philippines. In doing so, it promotes delivery of gaming services in a responsible manner. This Code of Practice sets out rules and guidelines on Responsible Gaming for adoption by all PAGCOR-operated and licensed entities in authorized gaming establishments, in order to minimize potential harm to the individual players and the community, to prevent gambling addiction and to prohibit underage gambling

source: https://www.pagcor.ph/regulatory/cop.php

Topic: My Recent Experience at a Land-Based Casino - page 2. (Read 906 times)