My Recent Experience at a Land-Based Casino - page 8.

JohnBitCo

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

How about the casino worker telling his nephew to stop playing outside gambling casino premises. There is no need to yell in the casino and make everyone attentive.
If I was a casino owner, I would have fired the casino worker for making me lose my regular client. This is a natural instinct and everyone wants to get money, no matter from where it comes. Also, that addicted gambler is playing at his own will, no one is forcing him to play when he is losing more.

Rruchi man

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

This answer differs from person to person based on personality, If it is a greedy human...they may choose to quickly fire this casino worker, but if you consider that because of the relationship this worker has with this chronic gambler they have lost control and acted unprofessionally, you may just scold them and caution against such unprofessional acts, but at the same time consider what caused her to act recklessly and try to add such a user to exclusion list so they have restricted access to your casino, maybe it can assist after all just his loss will not affect your profit.

Zlantann

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Although the worker acted unprofessionally, but I wouldn't sack him because he was overpowered or overwhelmed by emotions and empathy. We might not know what that customer's family is going through because of his gambling addiction. Maybe the wife and family might be suffering from lack and want because of his addiction. And the worker felt he has a responsibility of discouraging his uncle from his uncontrollable gambling habits. But the worker would have be retrained on the ethic of casino workers. He must know that privacy is paramount and every customer must be treated equally regardless of the informal closeness or family ties. Would he have done the same thing in the same circumstances to another customer that was not his relative?

swogerino

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

This is like a double edged sword.I would fire that employee if the client/gambler was a whale,that would be the only thing that would made me fire the worker for interfering with a big part of the business (I consider whales big part of the gambling industry which contribute to fattening of casino wallets).In every other circumstances meaning that if the gambler is a normal one which is irrelevant to my business if I were the casino owner I would not care if he yelled or not to clients/gamblers,that would be not a problem for my business as my business keeps growing from whales.

If this gambler was a poor guy that kept losing his money day after day in my casino and if this client was not a big one,it was only damaging himself and not contributing to my business I would ban him from entering the casino,at least I would save a poor man.

For business,we have to be 100% ready to do what it takes to see it grow,that is the mentality that is instilled in me from the place where I work from many years.

uneng

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Not for this kind of interference, since I think the worker is right for having empathy and care for the compulsive gambler, especially knowing he has newborn babies at home and a wife. Imagine how difficult it is for this wife to have a husband in such conditions and imagine how difficult it's going to be for these twins to have an addicted father wasting all the family's funds wagering, what will inevitably prejudice their development as kids, unless the man takes conscience of his acts and change his lifestyle for the better. In fact, that is responsible gambling policy adopted by the casino on practice.

skarais

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You may be lucky to have this experience while visiting a land-based casino instead of telling us about how your gambling experience was there. But that's not the case because actually in terms of business, the employee has violated the rules. You should never tell people to quit just because they have lost many times because you know that the more gamblers lose, the more profits the casino will make.

But in the case you describe, I just think that the family relationship between uncle and nephew plays a more important role than upholding the professionalism of the employees. I don't know what to do with this case but if it wasn't a family relation then I think the casino owners would be very angry about it. It was one of the mistakes that reduced the professionalism of the employee employed by his boss.

fiulpro

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Considering the staff was considerate of his situation and they were able to understand the fact that it is important for him to take care of family I think it's really good and we do need more people of that sort but at the end of the day as well, they did behave unprofessional as well, they could have asked the person to come aside since we all need to respect customer's privacy and speaking to them this informally around other customers is not really a good idea. I do think that, the staff is amazing but they do need additional information regarding how to handle such situations, they can also work with the government in providing safer gambling site and tackle the addiction.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Fire, no. Obviously that's a unique situation and probably a conflict of interest. The gambler probably had a known area or game he liked to play I would just make sure the employee wasn't working that section of the casino. Can't blame the employee for speaking up to his family, it's not like it was just a random gambler.

bitbollo

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a dear friend of mine who works as a croupier on cruise ships always tells me that when the bank goes down ... they keep playing, otherwise they close and respect the closing time Wink

More you play....

we cannot know the story of this gambler. it could also be that there has been an actual order from the casino owner

an unhappy bettor might make a blatant gesture and create a bada advertisement for the business ...

I'm curious what country did you see this scene in?

Davidvictorson

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I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Topic: My Recent Experience at a Land-Based Casino - page 8. (Read 906 times)