My Recent Experience at a Land-Based Casino - page 6.

pawanjain

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Considering the case I would definitely ban the gambler because losing one gambler won't make that huge of a difference than losing an honest employee.
Also, I would be rather happy to know the fact that the employee really is concerned about the gambler and so wants him to stop gambling.

virasisog

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I will actually give that casino worker a compliment for what he or she did. Sometimes we also have to remind some players if they're losing too much because that means that we care for them as well as their family and I see nothing wrong with that. Some people need to be reminded especially if they're going on the wrong track. Firing the worker for being concerned will not be professional.

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Quote from: inthelongrun on July 08, 2022, 06:29:21 AM

If I were the casino manager, I will fire that employee right away. I do not need to here his reasoning any further. Casinos do not need emotional workers. And employees in the first place should know their place and be professional at all times.

You will be the unprofessional manager if you fire your employee without hearing his reason behind his action. Belittling someone who has a lower position to you will make you get fired in the long run. Also, knowing that the employee is asking his relative to leave is a conflict of interest and not a random emotional action that he may try to other gamblers.

Quote from: inthelongrun on July 08, 2022, 06:29:21 AM

If given the chance, I may also talk to that regular gambler privately. I will probably try to know his present financial situation and then I will explain to him what it's like to become a responsible gambler.

Asking for information especially personal ones may get you in trouble as you are trying to manipulate someone who you don't even know.

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Well that particular man could have had his orders from the higher-ups too, so I wouldn't really do something about the way he approached this man who kept on losing. Also, it would be a positive PR since it's not every day that you see a casino that cares about the life and well-being of its patrons. Sure it has the potential to lose them money, but what is one patron compared to tens more that has the potential to play on the platform simply because of the gesture?

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I am not going to fire the casino worker just because of his good intention behind those words he said. But if it is a heartless manager who only wants money by those kind of people that has an obvious gambling addiction problem, then for sure he is going to fire that casino worker. But if we're going to be professional about it, it is indeed a violation of work code especially in a casino to dictate a player of what to do next.

Joca97

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When someone tells you this you should appriciate and hopefully the guy that was yelled on really dosent come back to the casino and takes care of his family. Gambling should be fun but you shouldnt put it before your family and do something that can make their lifes harder

romero121

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I keep myself at that position as casino worker, surely I'll do the same because I know the person's family situation and the financial need to grow up twin babies. I don't think bad even if I get fired, because somehow we can find a way to survive. Atleast getting fired will make him realise someone is there to think for his good.

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Quote from: goaldigger on July 07, 2022, 05:53:22 PM

Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If this violates the rules of the company then you can just suspend the worker since he is just concerned to that guy because its his uncle, buy shouting to that guy might not be the right approach. You can’t totally banned gambler because he is losing continuously, most probably that casino have their own protocols and probably, they will handle this kind of problem the right way. If you have relatives on a situation like this, better to ask help from your family, and handle this internally. Addiction is really not good, but its good to have a family that can still help you even if you are broke.

in every campaign or company their rules and regulations that guide them in order to make the place been active so that the casino gambling websites. And if a worker of your site violence the rules and regulation the platform will give it a condition. all the platform according to the rules have they own penalty which supposed to be give to any of the worker. But the process of restricting and gambler to not visit your site, because it violated the rules and regulation is not good.

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You have obviously not dealt with "Brick n Mortar" casino management before.... right? They really only care about one thing ===> "Money" and they could care less about the people who are feeding them those profits.

This employee will certainly not work for them for much longer, because they will find ways to get rid of him. (He is bad for business) ...The only reason why many of them care about gambling addiction ....is the bad "image" or "reputation" that their industry get, when people cannot handle their gambling addiction... and the backlash that they get when things goes very wrong. Roll Eyes

In the end ... business is business... and companies are doing this for profits. Tongue

inthelongrun

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If I were the casino manager, I will fire that employee right away. I do not need to here his reasoning any further. Casinos do not need emotional workers. And employees in the first place should know their place and be professional at all times.

If given the chance, I may also talk to that regular gambler privately. I will probably try to know his present financial situation and then I will explain to him what it's like to become a responsible gambler.

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I see a conflict of interest here. The story didn't add up for me until you said the employee is his nephew.

Casinos make a lot of money on people who lose money, so kicking them out because they lose a lot doesn't seem to be in their line.

If I were the casino owner I wouldn't kick the employee out knowing he is his nephew, but I guess I couldn't be a casino owner either.

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Quote from: Slow death on July 07, 2022, 06:49:12 PM

the worker did well, in many countries governments control this part of the casinos having to ban addicted players or prohibit people who have bad financial management from getting involved with gambling and the employee is right to have fired this person who always loses money. because the casino could have problems with the government, of course he was also helping someone he knows, but he acted well

I beg to disagree, The casino employee acted based on the conflict of interest and they cannot just kick out players especially regulars just because they keep on losing. Based on the story stated by OP, the casino worker did not ask out the gambler from the casino due to some illicit activity. Still, instead, he pities him due to his financial decision and as he was part of his family or his nephew.

The employee might receive some kind of warning and possibly receive some sort of penalty due to conflict of interest and possibly be re-assigned to another position.

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

No. Although, I don't think my moral compass would allow me to even operate a casino in the first place. At the end of the day, casinos claim to care about their customers, and that's why you see all these adverts about being responsible, and having features which limit the amount you can spend, but the thing is they're too easily removed, it usually only takes 24 hours.

They don't actually care all that much about the customer, they care about looking ethical, and basically use it as a PR trick. Now, I'm not saying every casino is like this, because they clearly aren't. However, the vast majority, and particularly physical location ones, literally pray on their customers by offering them suites, and benefits if they gamble over a certain amount, and most importantly lose.

I can tell you now, if it was someone I cared about, throwing their money, and their life away, I'd absolutely be willing to lose my job over it. Family is more important. Even, if it wasn't family like the example given, if I heard they had a new child, a wife, and all of that malarkey I'd absolutely have a talk with them. There's more important things in life, than profit.

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

He already do what is the right thing as a human but it's not professional for him to do that while he is working. He has alot of other time to tell that guy to stop going to a casino but he choose to do it on the casino itself while working so I don't think he will be fired but disciplinary action needed for him

rahmad2nd

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the employee has violated the company rules in this case the casino, he ignored the rules not to be friendly to casino visitors (gamblers) obviously this action is not justifiable because it forces someone to leave, this refers to expulsion. It is possible that this employee will be given a firm sanction or reprimand by the manager. on the other hand, this employee performs actions that can be justified by family relations. Seeing his relatives who have gambling problems especially in this case he recently had a baby which of course has an extra priority especially in terms of his financial needs.

This case is like a double edged sword, it is difficult for me to judge as objectively as possible in this case if I am a manager.

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Quote from: Slow death on July 07, 2022, 06:49:12 PM

the worker did well, in many countries governments control this part of the casinos having to ban addicted players or prohibit people who have bad financial management from getting involved with gambling and the employee is right to have fired this person who always loses money. because the casino could have problems with the government, of course he was also helping someone he knows, but he acted well

I don't think the worker did the right thing by asking the gambler to leave, speaking based on what I see every day in my country, there are restricted orders generally given to people below the age of 18 years from gambling, so if an adult is addicted to gambling, it shouldn't be the problem of the casino shop or the owner because he established his business to make a profit.

I guess the employee fired the gambler because maybe he has no money to play with or he is scared of being arrested that's if his country doesn't allow addicted gamblers to continue gambling, but that's not the best thing to do know too well that he can easily go somewhere else to continue his gambling.

davis196

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That's an interesting question.
Maybe I would ban the gambler, since he is having two small babies. Maybe the gambler is a rich guy, who has enough money to waste on a casino, but his nephew probably knows his financial situation and that's why he is forcing him to leave.
Why would I fire the casino worker? Maybe because yelling at a customer in front of other customers is unacceptable. This makes sense, but the guy cares about his relative. Perhaps, if the gambler wasn't his relative, he wouldn't care at all about how much money the gambler spends on that casino. There's no "good vs. bad" here type of situation here, the right thing to do is to talk with both the gambler and the casino worker and settle the problem between them.

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

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If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Nope. It's called empathy.

The worker is just aware on what is happening on the gambler thus, he is helping him to prevent losing even more money. Maybe it's still ok to gamble despite losing so much as long as you aren't affecting anybody but in this case, it's his wife and the twins that are affected. The money that is supposedly to be used for the newborn twins are going to the casino.

The question is kinda subjective in a way because not all managers are different. Some managers might see this as a bad thing because it affects the revenue of the casino but on the other hand, some managers have a good heart. Banning the gambler? I don't think so if I'm the manager but maybe I will just continue to give some advice to him especially in his current situation that he has 2 babies.

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Quote from: samcrypto on July 07, 2022, 04:48:00 PM

There’s a so called responsible gambling, and if casinos really care about this most probably they will stop that gambler from continuing and might put on a ban so he wont become a total mess. Though a dealer should not be the one to stop the gambler, i guess this is the job of the manager and yelling to gambler might not be the right way. You can talk to the gambler on a more professional way, there’s a lot of ways to prevent that guy from playing and I think that’s the best thing to do.

I don't understand how this is responsible gambling? In casinos, most of the players lose and if casinos start banning every user who loses a lot of money, then how will the casino business will run?

And do you think casino's are happy if any gambler wins a lot of money? No

Casino owner wants that people lose money because that all those money lost by the gamblers is infact the income for casino owners.

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Quote from: Davidvictorson on July 07, 2022, 01:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I think you need to find a middle ground in this story. I understand the nephew's concern in trying to help his uncle to have a little conscience in such a delicate time, but it is also necessary to understand the situation of the casino that can have its reputation damaged by this action.

I think the most appropriate thing in this situation would be for the employee to have called the player privately to talk about it without the need for other players to know about the situation.

Topic: My Recent Experience at a Land-Based Casino - page 6. (Read 888 times)