My Recent Experience at a Land-Based Casino - page 4.

Cookdata

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Quote from: xSkylarx on July 09, 2022, 08:56:54 PM

Banning the gambler won't do anything good to his gambling habit. He will just go to a different casino or gamble online. What I will do is I will invite a psychologist to the casino to talk to him abiout why is he still gambling everyday despite of his losses and his wife just gave birth. If that doesn't work then I won't be able to do anything for him anymore as it's not the casino's concern why he continues to gamble.

As for the casino worker, that is not enough reason to fire him. He is just concern to the addicted gambler and did not do anything to the casino's profit

Inviting a psychologist to Casino is a bit of a stretch for the attendant and the owner of the Casino, the owner of the gambling house didn't build it to change people's minds about gambling, it a place to make money from everyone. If I am to be in the attendant shoe, I would rather invite one home for him instead of pushing one to the Casino, that will even risk his job and relationship with the owner of the place. He is there to work and earn your money and not to start giving therapist to people, I don't think the owner will be happy by inviting a special person in changing the gambler's mindset.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Unfortunately, if this story is true, it is a very sad situation. On the business side, the behavior of the employee puts him at risk for the casino's work and unfortunately as a manager I would have to fire him. However, people with such great empathy will surely find a better job in institutions helping people.

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Quote from: xSkylarx on July 09, 2022, 08:56:54 PM

Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Banning the gambler won't do anything good to his gambling habit. He will just go to a different casino or gamble online. What I will do is I will invite a psychologist to the casino to talk to him abiout why is he still gambling everyday despite of his losses and his wife just gave birth. If that doesn't work then I won't be able to do anything for him anymore as it's not the casino's concern why he continues to gamble.

As for the casino worker, that is not enough reason to fire him. He is just concern to the addicted gambler and did not do anything to the casino's profit

I agreed to invite a psychologist to the casino so he could consult about his gambling problems. I think it will work if there is support from all parties, especially him, who is willing to open himself up with help so that he can cure his addiction. This will be an attempt to help her heal and she will see that she is not alone in solving her problems. If this works, I think he can get better soon because he will surely realize that everyone is still supporting him and wants him to get better.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Still he is a worker who is supposed to be providing the best user experience not yelling at anyone, if the person really wanted he can talk about this outside of the casino but anyway the person who is betting needs to realize what is the right thing to do for the current situation or no one can force them to do anything.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Banning the gambler won't do anything good to his gambling habit. He will just go to a different casino or gamble online. What I will do is I will invite a psychologist to the casino to talk to him abiout why is he still gambling everyday despite of his losses and his wife just gave birth. If that doesn't work then I won't be able to do anything for him anymore as it's not the casino's concern why he continues to gamble.

As for the casino worker, that is not enough reason to fire him. He is just concern to the addicted gambler and did not do anything to the casino's profit

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Quote from: agustina2 on July 09, 2022, 06:37:11 PM

Quote from: blockman on July 09, 2022, 05:19:35 PM

If the owner doesn't really have a sense of sympathy and he's all in for the money and profit, he will fire the employee that has stopped one of his customers from gambling because of the situation.
But if the owner has compassion and understanding, that won't be a big deal to him. This happens in some casinos too when they see someone can't handle the addiction, they're banning them from entering the premises.

Not true. Sympathy should be set aside since that was just a manager. A manager is not the owner of the casino.

If the situation will reach the upper and higher authority that's a big trouble for the manager. Imagine that employee create a panic there all of a sudden.

The manager has no control either to keep or fire the employee. I'm sure the casino owner/s will give a long suspension without pay on that employee to the point that this employee will now think of looking a new job.

Its business and as a manager then you should really be wise on taking action whether you would be showing off some symphathy but of course it would really be varying if its really that worth or not really that

crucial on giving out consideration on someone specially into those workers under him in terms of position.You are also just an employee with a higher position but doesnt mean that you would really just sit aside
and do see and letting things to happen and if you do see that it could put harm into business then you wouldnt really be that dumb on not to make out some action against it.
If the situation could be still carried out then its good but if its not then go for the last resort which is to fire him.

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Quote from: blockman on July 09, 2022, 05:19:35 PM

If the owner doesn't really have a sense of sympathy and he's all in for the money and profit, he will fire the employee that has stopped one of his customers from gambling because of the situation.
But if the owner has compassion and understanding, that won't be a big deal to him. This happens in some casinos too when they see someone can't handle the addiction, they're banning them from entering the premises.

Not true. Sympathy should be set aside since that was just a manager. A manager is not the owner of the casino.

If the situation will reach the upper and higher authority that's a big trouble for the manager. Imagine that employee create a panic there all of a sudden.

The manager has no control either to keep or fire the employee. I'm sure the casino owner/s will give a long suspension without pay on that employee to the point that this employee will now think of looking a new job.

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Quote from: blockman on July 09, 2022, 05:19:35 PM

If the owner doesn't really have a sense of sympathy and he's all in for the money and profit, he will fire the employee that has stopped one of his customers from gambling because of the situation.
But if the owner has compassion and understanding, that won't be a big deal to him. This happens in some casinos too when they see someone can't handle the addiction, they're banning them from entering the premises.

I think all companies are not as easy as you think, they are the top brass in the company sometimes don't want to know the important thing is that the money they have is safe and when appointing employees as holders of financial control of the company, they will choose carefully and will not choose people who have addictions gambling as happened in this case.

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Quote from: blockman on July 09, 2022, 05:19:35 PM

If the owner doesn't really have a sense of sympathy and he's all in for the money and profit, he will fire the employee that has stopped one of his customers from gambling because of the situation.
But if the owner has compassion and understanding, that won't be a big deal to him. This happens in some casinos too when they see someone can't handle the addiction, they're banning them from entering the premises.

I don't think it is a matter of sympathy. It is a matter of professionalism but of course, the owner can always give a warning to the employee, that would probably settle it, and possibly the employee won't do that thing again. What happens, happens, that the employee with his act of rudeness should accept whatever the Casino owner decided while on the other hand if it was the first offense of the employee then the owner can just give the employee a warning.

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If the owner doesn't really have a sense of sympathy and he's all in for the money and profit, he will fire the employee that has stopped one of his customers from gambling because of the situation.
But if the owner has compassion and understanding, that won't be a big deal to him. This happens in some casinos too when they see someone can't handle the addiction, they're banning them from entering the premises.

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I confused on what happened to the employee. The story is exciting.

I hope OP will able to know the next part of the story. We will now see if the casino manager fired that employee, or given a penalty, or totally just a fair warning and the employee is still reporting to duty after the incident. The manager here will gives us a good reference if the same thing happened if ever we are playing at physical casinos by any chance.

I'm sure there's a wild argument and discussion happened between the gambler and the nephew on their home.

I will expect that they able to settle it peacefully on their home without going too far.

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Quote from: lionheart78 on July 09, 2022, 02:49:38 PM

But the thing is, that worker is possibly on duty or is wearing the Casino uniform. The offensive action of an employee towards a client/player is a serious matter. Regardless of the relation of the person to the player, as long as he is on duty, he must show professionalism. He can talk to the manager or Casino admin to ban his relative and not just yell out embarrassing the guy. That employee's action can tarnish the Casino's reputation and might cause damage to the image of the casino. There is a far more peaceful way of dealing with that player but the employee just chose to be unprofessional at that time.

I agree with you. For the other customers at the casino who may not have had the time to ask what the issue was, they would have quickly jumped to the conclusion that this is how the casino treats its customers. Besides there are better way to handle issues like than yelling out at a customers no matter if the person is family. I am sure at the end this isn't effective in preventing his uncle from gambling even if he gets a ban. He may likely move to the next casino and continue from where he left off.

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Honestly, it will be a hard decision to make for me.
The gambler is a regular customer of the casino and is not breaking any rules. If the casino manager fires the casino worker, he could be seen as being unsupportive of his employees. If he bans the gambler from the casino, he could be losing money on business.

But most people would fire the worker, without thinking twice.

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Quote from: Baofeng on July 09, 2022, 05:56:08 AM

Quote from: agustina2 on July 07, 2022, 06:22:16 PM

Quote from: Baofeng on July 07, 2022, 05:59:36 PM

The casino will understand the case so I doubt that they will fire the casino worker. It's just the circumstances, and in any case, the casino can even ban the man from their floor, they also have that right to do so if they wanted to help him. And maybe the casino worker can do is to tell the casino so that they will eventually exclude him.

A casino worker can't just ask the casino manager to exclude that person from entering the casino. Why should a casino do that if that's their customer? The person involved is not even doing some illegal things or having a bad attitude toward that casino. It's just that an alarming thing happened because the worker yelled at that person that caught the attention of anybody.

It's not just a casino worker though, it's a relative of the person so he knows what is going on with that guy. Of course it's business for them, if he losses everything in their casino's good, but at least let their casino worker explain and maybe they will have some sympathy or maybe tell their casino worker what will be the best recourse of action (intervention, gambling rehab etc..).

But the thing is, that worker is possibly on duty or is wearing the Casino uniform. The offensive action of an employee towards a client/player is a serious matter. Regardless of the relation of the person to the player, as long as he is on duty, he must show professionalism. He can talk to the manager or Casino admin to ban his relative and not just yell out embarrassing the guy. That employee's action can tarnish the Casino's reputation and might cause damage to the image of the casino. There is a far more peaceful way of dealing with that player but the employee just chose to be unprofessional at that time.

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There will undoubtedly be much more atmosphere in a land casino. But if you're alone and you want to gamble, and you don't have anyone who wants to go with you, then you don't go to a casino in the city so quickly. Then it is easier and earlier to take a gamble online of course. I think the land-based casino gambling industry has been hit hard because most of the money goes online anyway. You don't walk into a casino with 100k that quickly. On the internet this is a lot easier and faster and the threshold is much lower to bet high.

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If we approach it professionally, we may need to be fired. But money shouldn't be everything for a business. Even if it's a casino. Emotionally speaking, maybe he could have prevented a family from falling apart. So I see it as an admirable act. But getting emotional isn't for every business. It is a subject with two different aspects. If it were me, I might not know exactly what to do.

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Quote from: Davidvictorson on July 07, 2022, 12:23:26 PM

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

The attendant knows that gambling is not for him, but he lacks the self-awareness to call a spade by quitting when things aren't going well for him because he is already addicted to gambling. I know that there is no family in business, but when it comes to profit-making, you just have to be considerate and have this human pity. There is not a shred of truth in what the attendant said to him, he failed to take into account his family back home even after his wife gave birth to twins, he ought to quit since it is not working for him.
As a manager, I wouldn't fire her, that kind of guy doesn't play with big money, they are always in debt even with the little they play but I will caution him with a strict warning so that he doesn't repeat every time for other customers.

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I think every establishment has certain rules for each employee, especially those relating to communication with customers... You can kick a drunk or suspicious person out of a casino, but advising someone to leave a casino because they are losing is unprofessional... From a management point of view, such an employee who deprives the casino of potential profits should be fired...

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Quote from: molsewid on July 09, 2022, 10:50:27 AM

Quote from: Dart18 on July 09, 2022, 06:29:07 AM

That's a family affairs. If I am the manager I would listen to the story of my employee first before I make any decisions about it.
Ban the gambler? No. I am just the manager, the owner will fire me if I do that. Business is business and if he won't stop then it won't be the casino's problem as long as he is not making any scene. (loans with other gamblers, becoming a beggar)
I am more curious about the guy. If he comes back there everyday then it must mean he is rich but why he is being stopped by his nephew.
Maybe it's not about the money, it's the "time".

Indeed, as a person we can say that he is only concern to OP, but then as a casino manager he should be fired. A player's information should not be expose to public or it should be keep confidential, but then the manager keeps talking about his family that is not directly related to the game I think there's no information sheet that will ask you that thing so I think the manager get the news outside.

First of all, OP is not the employee but rather the one who is nosing on someone issue inside the casino. He is just narrating the experience that he saw on the casino when he visit. I agree on your logic since personal should be put behind if you are at work.

The choice that I understand was banning the gambler. Customer is always right and as manager, You should prioritize managing the business and its profitability so its obvious that banning the gambler is already out of the picture on this matter. If I where the manager, I will talk to my employee to settle the issue of work since firing him will just escalate the issue further.

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Quote

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Since the employee is the nephew of the gambler, I guess that will considered as a family issue. I will never fire someone who is just showing concern for his relative especially if the gambler's wife has just given birth to a twin. That's just a normal reaction from a nephew who is worried about his uncle. I will never intervene and let them talk about the issue.

Topic: My Recent Experience at a Land-Based Casino - page 4. (Read 909 times)