Topic: New Official AMT Thread - page 49. (Read 149482 times)

Day 3, i really need to talk to you, would you help to reply my mail? Order #1433

Fedex isn't doing a damn thing wrong, if there isn't someone at an address, or a supposed "business" is actually working out of an unmarked closet at the shipping address, what do you expect them to do? I remember AMT saying they were going to pick up the package from one of the customers many times, and it never happened. All lies from them, all the time.

At this point, it is too late. Nothing they can ship you will ever make a dent in the amount of money you lost purchasing hardware from them that should have been shipped months ago.

AMT_MINER
 
when are you going to reply to my email ?

Sorry order No #596 here. The one bought and paid for in November of 2013. Still awaiting my shipping. Or a response to the last email claiming last week item was to be shipped,again. No response about the hosted solution either....

I had the same issue as you on this one. That FEDEX is full of morons. I have had this happen elsewhere with FEDEX. I prefer UPS or DHL mostly because of repeated incidents like this myself.

This is why I choose not to participate in the Bitcoin mining arms race. Too many scams out there plus you need to trust 3rd party people not to scam you.

I rather keep my bitcoin and trust myself.

Good luck to all who have money at stake in this!

Bullshit,,,,and STOP deleting my posts you peace of garbage!

AMT - if you are planning on fulfilling my order placed on December 5, 2013 please respond to my emails, or my posts on the forum. 5 months is way too long for an order that was promised delivery the first week of February. I understand you've had some problems, but that is no reason to ignore your customers.... It is very disconcerting that you are shipping orders to seemingly random order numbers rather than staying true to the order queue. Please, I would like either my two miners delivered to me or my money back. I don't think that is an unreasonable request....

My package is in phoenix at the local fed ex facility. They said the package should be "captured" there and sent right back to PA. We'll see if a fed ex guy comes knocking on my door today.

Well, I'm still waiting for someone, anyone to post here that the RMA process was succesful.

Hi AMT, no one get back to me yet, can you help to check?

I was sent a shipping label when following the RMA process exactly as described by the process on the site. I can't speak to anyone else's experience with that, but my own was a very smooth process until the driver failed to walk around the building to AMT's actual address and to deliver the miner.

I thought AMT had actually lost their mind there for a moment addressing their own posts like that.

I was quite confused.

I'm just hoping to receive my replacement Miner next week. We'll see how this all goes down.

As for the wrong address thing, as I understand it that is on FedEx's part. Apparently the driver just saw the locked door that was security protected and didn't bother to get anyone's attention. Nor were they smart enough to go to the back of the building where AMT's facility is located (the 430 address).

Even after calling the night that FedEx screwed up the return I as specifically and in plain language if it was going to be redelivered in PA and not sent back to phoenix. The next morning I saw that the miner had returned to MD. I called again and after arguing with the grunt on the phone asked to speak with a supervisor. She spent the day actually trying to track the package and finding out why the hell it was being shipped back to Phoenix. She did confirm my miner was on a direct truck from MD to AZ. And that the driver needed to make a concerted effort to deliver these packages (as I was not the only one who had to go through this). FedEx took 100% responsibility for the situation, and had been in contact with AMT about the situation when I received a call back later that day ( was supposed to be a call back in about an hour so it looks like it took a bit to get down to the bottom of things).

So as much as you'd like to blame AMT for this one they are off the hook. And it would not be much of a surprise to hear that a certain delivery driver might no longer be working for the company.

But it does feed into the line of royal cluster fucks that have been this whole experience, so really I shouldn't have expected anything different at this point. I was a seriously pissed off customer at 6 am when I realized they shipped the miner back across the country again. They said they will be able to capture the package when it arrives in phoenix and then send it back to PA. I swear to god if I don't see that as an express shipment there I might burn down every fed ex location. ( you have fair warning now if you are a fed ex employee)

IDK why you keep deleting my posts... you should be trying to make right with your customers....

Here's what was deleted:

Soooooooooooo its now almost July and no miners, no money, no communication from AMT... nothing whatsoever. Was scheduled for week 1 of FEBRUARY delivery date.



AMT?

I don't think you can even compare AMT with the worse of American manufacturers BFL.

BFL has at least shipped something,  AMT is plain and simple internet wire fraud.

AMT,
     The fact is you still haven't had the courtesy to email and communicate to any of your paying customers on the status of their orders. Is that a way to do business? You can blame the people you outsourced the manufacturing, etc. But your own customer service skills are extremely lacking. If you just reply back to your customers the proper way you would avoid numerous lawsuits but you have chosen to remain silent and not officially inform your own customer base.

     So, when will you be contacting your existing customer base directly to provide an update?

You've been saying this for months now.  Nobody every replies to inquiries over there.

How about this,  how about going back 6 month and repplying to every inquiry that you have from your customers?

Why do customers have to send you yet another email?

Please forward your request to [email protected]

AMT_MINER

how can i discuss opt out if no one reply or answers the phone.
how can i get in contact with you?

what kind of accident?

cannibals, smoking or what happend?