with the lack of updates on the thread or twitter it is now clear
U.S. Customers are no longer able to use the service.
The US federal govt has caught up with them as it has with other currency companies
Topic: Official btcQuick Support Thread (Active Customer Support) (Read 22757 times)
btcquick doesnt allow to purchase any bitcoin by stating the daily limit has been reached
So when this can be done? when btc is >> $1000?
Yea, thats the common theme. Disappear after a price drop. And we were told multiple exchanges would be involved so running out wouldnt be a major problem. They had 2 months to work on itSo when this can be done? when btc is >> $1000?
http://blog.btcquick.com/post/75640434808/buying-bitcoins-with-a-credit-card-or-debit-card
Quote
Buying bitcoins with a credit card or debit card.
Why wait 3-5 days for your bitcoin? We don’t think you should have to and that is exactly why we have made debit and credit cards a payment option on our service.
...
Where is this service available.
Currently we can accept debit and credit cards from around the world, but you must be in a country that supports our instant verification via miiCard. Currently these countries are available: USA, Canada, UK, Ireland, Europe, India, Australia, New Zealand, and South Africa.
Click here to see if you can get instantly verified.
I am a verified user wayyyyy before the miiCard, so does this mean i HAVE to do a verification again? even though my country wasnt listed in the miiCard supported Why wait 3-5 days for your bitcoin? We don’t think you should have to and that is exactly why we have made debit and credit cards a payment option on our service.
...
Where is this service available.
Currently we can accept debit and credit cards from around the world, but you must be in a country that supports our instant verification via miiCard. Currently these countries are available: USA, Canada, UK, Ireland, Europe, India, Australia, New Zealand, and South Africa.
Click here to see if you can get instantly verified.
btcquick doesnt allow to purchase any bitcoin by stating the daily limit has been reached
So when this can be done? when btc is >> $1000?
So when this can be done? when btc is >> $1000?
whenever i login no matter what day or time it says that
its a bummer really, this service was great while it lasted
Currently BtcQuick is not accepting orders from US customers- no explanation. I'd think US customers make up most of the business, hell its operations is in Colorado, USA.
If this is anything like last time, I dont think we will see anymore bitcoin service from btcquick for a very long time
Hope I'm very very wrong
btcquick doesnt allow to purchase any bitcoin by stating the daily limit has been reached
So when this can be done? when btc is >> $1000?
So when this can be done? when btc is >> $1000?
whenever i login no matter what day or time it says that
its a bummer really, this service was great while it lasted
btcquick doesnt allow to purchase any bitcoin by stating the daily limit has been reached
So when this can be done? when btc is >> $1000?
Yea, thats the common theme. Disappear after a price drop. And we were told multiple exchanges would be involved so running out wouldnt be a major problem. They had 2 months to work on it So when this can be done? when btc is >> $1000?
btcquick doesnt allow to purchase any bitcoin by stating the daily limit has been reached
So when this can be done? when btc is >> $1000?
So when this can be done? when btc is >> $1000?
more problem after problem that was supposedly taken care of has appeared again. Please check your email I've sent messages last few days. I can now view payments page, have added my credit card although NOTHING has appeared that my card was added. In fact, money has disappeared from my card account and still nothing appeared that I have any credit card uploaded.
FYI- This is also the same card I uploaded picture and my DL for you in September that must have not made the move when the change was made
FYI- This is also the same card I uploaded picture and my DL for you in September that must have not made the move when the change was made
I would love to know why I've been waiting on coins for well over a week since my account was debited. It looks like BTCQuick has been unable to keep up with orders yet keeps accepting payment. I have sent Jerrod a copy of the e-check that cleared which was used for my bitcoin payment and two days later still no response. It took him days just to reply to my original inquiry. If the supply dried up and we all have to wait, give your customers a heads up please. I used the service for months with no issue before everything was restructured. Personally, I just want my bitcoins before legal action will be taken. The order number that has yet to have been filled is here: 23433.
EDIT: It looks like my payment has finally cleared two weeks after my purchase. Hopefully I will see my private key funded soon.
EDIT: It looks like my payment has finally cleared two weeks after my purchase. Hopefully I will see my private key funded soon.
I`ve been trying to contact btcQuick through all the channels of comunication you have open (mails, customer support, twitter) and I haven't had any response. Not even a "confirmation of reception" It really doesn't leave a good feeling when I've trusted your company in handling my money.
I need an answer to my Ticket #11989 dated 30th of Octuber.
I need an answer to my Ticket #11989 dated 30th of Octuber.
Please inform me what you need help with so that I can help you. We are no longer using the old ticket system.
Thanks,
Ascension
Hello Ascension, my problem is that I can't decript my private key. This is because the system doesn't take the password I created during the check out process for decrypting the private key!!
I'll be waiting for your answer.
Thank you
Still waiting!!!
Still waiting.
Don't no what to do.
I haved tried every channel of comunication.....tickets, mails, phone calls, twitter, post here.
Somebody tell how to get btcQuick atention!!!!!....
Come on!!
Give me the support you supose to give.
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973
You've been today on the sight and you ignore my request!!!
Months waiting....all your channels of comunication are black holes.
Just seems that exposing you here will have some effect.
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973
Ascension, I see you are back in activity.
Can you solve my problem so we can keep on doing business.
I expect that this come back means that you are changing completly your awful customer support.
Both of your orders are already manually SMS confirmed and have been since November 13th...
Ascension, I check your website frequently. You have solved the SMS topic of order 21973 a few days ago not the 13th of November as you said. Anyway the important thing is that it's solved.
Order 20817 is a different matter. This order is completed and consolidated. I need you to resend SMS with de-crypt password I created.
I would have prefered to deal this matter privately but you don't answer PMs nor other channels of comunication.You just appear here sporadically.
Your code has been PM'd to you.
I`ve been trying to contact btcQuick through all the channels of comunication you have open (mails, customer support, twitter) and I haven't had any response. Not even a "confirmation of reception" It really doesn't leave a good feeling when I've trusted your company in handling my money.
I need an answer to my Ticket #11989 dated 30th of Octuber.
I need an answer to my Ticket #11989 dated 30th of Octuber.
Please inform me what you need help with so that I can help you. We are no longer using the old ticket system.
Thanks,
Ascension
Hello Ascension, my problem is that I can't decript my private key. This is because the system doesn't take the password I created during the check out process for decrypting the private key!!
I'll be waiting for your answer.
Thank you
Still waiting!!!
Still waiting.
Don't no what to do.
I haved tried every channel of comunication.....tickets, mails, phone calls, twitter, post here.
Somebody tell how to get btcQuick atention!!!!!....
Come on!!
Give me the support you supose to give.
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973
You've been today on the sight and you ignore my request!!!
Months waiting....all your channels of comunication are black holes.
Just seems that exposing you here will have some effect.
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973
Ascension, I see you are back in activity.
Can you solve my problem so we can keep on doing business.
I expect that this come back means that you are changing completly your awful customer support.
Both of your orders are already manually SMS confirmed and have been since November 13th...
Ascension, I check your website frequently. You have solved the SMS topic of order 21973 a few days ago not the 13th of November as you said. Anyway the important thing is that it's solved.
Order 20817 is a different matter. This order is completed and consolidated. I need you to resend SMS with de-crypt password I created.
I would have prefered to deal this matter privately but you don't answer PMs nor other channels of comunication.You just appear here sporadically.
I`ve been trying to contact btcQuick through all the channels of comunication you have open (mails, customer support, twitter) and I haven't had any response. Not even a "confirmation of reception" It really doesn't leave a good feeling when I've trusted your company in handling my money.
I need an answer to my Ticket #11989 dated 30th of Octuber.
I need an answer to my Ticket #11989 dated 30th of Octuber.
Please inform me what you need help with so that I can help you. We are no longer using the old ticket system.
Thanks,
Ascension
Hello Ascension, my problem is that I can't decript my private key. This is because the system doesn't take the password I created during the check out process for decrypting the private key!!
I'll be waiting for your answer.
Thank you
Still waiting!!!
Still waiting.
Don't no what to do.
I haved tried every channel of comunication.....tickets, mails, phone calls, twitter, post here.
Somebody tell how to get btcQuick atention!!!!!....
Come on!!
Give me the support you supose to give.
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973
You've been today on the sight and you ignore my request!!!
Months waiting....all your channels of comunication are black holes.
Just seems that exposing you here will have some effect.
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973
Ascension, I see you are back in activity.
Can you solve my problem so we can keep on doing business.
I expect that this come back means that you are changing completly your awful customer support.
Both of your orders are already manually SMS confirmed and have been since November 13th...
I`ve been trying to contact btcQuick through all the channels of comunication you have open (mails, customer support, twitter) and I haven't had any response. Not even a "confirmation of reception" It really doesn't leave a good feeling when I've trusted your company in handling my money.
I need an answer to my Ticket #11989 dated 30th of Octuber.
I need an answer to my Ticket #11989 dated 30th of Octuber.
Please inform me what you need help with so that I can help you. We are no longer using the old ticket system.
Thanks,
Ascension
Hello Ascension, my problem is that I can't decript my private key. This is because the system doesn't take the password I created during the check out process for decrypting the private key!!
I'll be waiting for your answer.
Thank you
Still waiting!!!
Still waiting.
Don't no what to do.
I haved tried every channel of comunication.....tickets, mails, phone calls, twitter, post here.
Somebody tell how to get btcQuick atention!!!!!....
Come on!!
Give me the support you supose to give.
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973
You've been today on the sight and you ignore my request!!!
Months waiting....all your channels of comunication are black holes.
Just seems that exposing you here will have some effect.
I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973
Ascension, I see you are back in activity.
Can you solve my problem so we can keep on doing business.
I expect that this come back means that you are changing completly your awful customer support.
everyday for the last 5 days i try to go on btcquick during diffrent times as well to purchase and it always says that max has been purchased?
what time do you normally restock so i can get some while they are available for the day
what time do you normally restock so i can get some while they are available for the day
We will be re-stocking once we finish setting up the new credit and debit card processor. Should be early next week.
everyday for the last 5 days i try to go on btcquick during diffrent times as well to purchase and it always says that max has been purchased?
what time do you normally restock so i can get some while they are available for the day
what time do you normally restock so i can get some while they are available for the day
EDITED ISSUE RESOLVED
I had an issue paid for .5BTC back in october and never transfered. I couldn't get in touch with the company for over a week and tried 3 emails and their phone number. I had success when I tried the twitter page and also when emailing [email protected]. To say the least I am more than satisfied they gave me my .5 BTC now valued at $420 vs the $75 I paid for it. I am very happy with the level of service provided ONCE I was able to get in touch with them. They took care of me today January 16, 2014 so if you are having issues try the twitter or email.
I had an issue paid for .5BTC back in october and never transfered. I couldn't get in touch with the company for over a week and tried 3 emails and their phone number. I had success when I tried the twitter page and also when emailing [email protected]. To say the least I am more than satisfied they gave me my .5 BTC now valued at $420 vs the $75 I paid for it. I am very happy with the level of service provided ONCE I was able to get in touch with them. They took care of me today January 16, 2014 so if you are having issues try the twitter or email.
Someone suggested Twitter as an effective way of getting an answer from them, in case someone wants to try: https://twitter.com/btcQuick
I've tried twitter. just sporadic responses, not like a channel of comunicatrion should be if you whant to give a problem solution.
The thing is that if we are trying to guess wich of all the offered channels of comunication is the one that they answer the problem is not ours is THEIRS!!!
Someone suggested Twitter as an effective way of getting an answer from them, in case someone wants to try: https://twitter.com/btcQuick
Bought and got them no problems here. Its working fine after new year.
This is truly awful, I was going to use their services but after reading this I most definitely won't.
I tend to agree, these guys don't know how to run the technical side of things and there is no customer support. I give them a few weeks before they close-up shop.
Jump to: