Official btcQuick Support Thread (Active Customer Support) - page 2.

berties

newbie

Activity: 49

Merit: 0

Quote from: berties on December 01, 2013, 09:14:57 AM

Quote from: berties on November 12, 2013, 02:12:46 PM

Quote from: berties on November 09, 2013, 12:48:56 PM

Quote from: berties on November 08, 2013, 05:51:44 AM

Quote from: Ascension on November 06, 2013, 02:20:06 AM

Quote from: berties on November 06, 2013, 12:39:30 AM

I`ve been trying to contact btcQuick through all the channels of comunication you have open (mails, customer support, twitter) and I haven't had any response. Not even a "confirmation of reception" It really doesn't leave a good feeling when I've trusted your company in handling my money.
I need an answer to my Ticket #11989 dated 30th of Octuber.

Please inform me what you need help with so that I can help you. We are no longer using the old ticket system.

Thanks,
Ascension

Hello Ascension, my problem is that I can't decript my private key. This is because the system doesn't take the password I created during the check out process for decrypting the private key!!
I'll be waiting for your answer.

Thank you

Still waiting!!!

Still waiting.
Don't no what to do.
I haved tried every channel of comunication.....tickets, mails, phone calls, twitter, post here.
Somebody tell how to get btcQuick atention!!!!!....

Come on!!
Give me the support you supose to give.

I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973

You've been today on the sight and you ignore my request!!! Huh

Months waiting....all your channels of comunication are black holes.

Just seems that exposing you here will have some effect. Angry

I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973

newts

newbie

Activity: 39

Merit: 0

I need an update on order 22986. I have signed my btc address and it is showing verified under settings for the address . The order has been stuck as pending for almost 5 days for “PENDING PRIVATE KEY REDEPTION.”

This address as already had the private key verified. I am trying to be patient but this is getting ridiculous because no one knows what to do.

xuyongpku

newbie

Activity: 22

Merit: 0

after bitfunder shut down, Ascension give all kinds of excuses to give no or little dividends. I suggest Ascension may sell the btcquick company to someone who can operate well. It is better than destory the wonderful brand and customers' trust.

Ascension

sr. member

Activity: 457

Merit: 250

Quote from: usbmindlink on January 02, 2014, 01:24:54 PM

So nearly two months later, and not a goddamn thing has been done, or even replied to regarding order #21047.

I do not want a refund. I want what I payed for, what was in the "completed" order.

If I do not receive some sort of reply to my queries in one week, I will be consulting with an attorney. Fair warning.

Please check your email.

usbmindlink

newbie

Activity: 7

Merit: 0

So nearly two months later, and not a goddamn thing has been done, or even replied to regarding order #21047.

I do not want a refund. I want what I payed for, what was in the "completed" order.

If I do not receive some sort of reply to my queries in one week, I will be consulting with an attorney. Fair warning.

berties

newbie

Activity: 49

Merit: 0

Quote from: berties on November 12, 2013, 02:12:46 PM

Quote from: berties on November 09, 2013, 12:48:56 PM

Quote from: berties on November 08, 2013, 05:51:44 AM

Quote from: Ascension on November 06, 2013, 02:20:06 AM

Quote from: berties on November 06, 2013, 12:39:30 AM

I`ve been trying to contact btcQuick through all the channels of comunication you have open (mails, customer support, twitter) and I haven't had any response. Not even a "confirmation of reception" It really doesn't leave a good feeling when I've trusted your company in handling my money.
I need an answer to my Ticket #11989 dated 30th of Octuber.

Please inform me what you need help with so that I can help you. We are no longer using the old ticket system.

Thanks,
Ascension

Hello Ascension, my problem is that I can't decript my private key. This is because the system doesn't take the password I created during the check out process for decrypting the private key!!
I'll be waiting for your answer.

Thank you

Still waiting!!!

Still waiting.
Don't no what to do.
I haved tried every channel of comunication.....tickets, mails, phone calls, twitter, post here.
Somebody tell how to get btcQuick atention!!!!!....

Come on!!
Give me the support you supose to give.

I need you to resend SMS from Order N° 20817 dated Oct 30, 2013 4:39 AM MDT and from Order N° 21973

mess-lelouch

newbie

Activity: 6

Merit: 0

I apologize... I replied in the Feedback thread instead of here asking for support.

I have been waiting for almost a month to get my membership request reviewed. It has been in 'Payment Received' state during this time.

I also opened a support ticket like two weeks ago and haven't received a reply yet.

Membership request order: 104983
Support ticket id: 12121

Any help from support?

Thanks,
- mess

nocturnal

newbie

Activity: 42

Merit: 0

Ascension! Here you are online!

I am calling customer call center but nobody is answering , I am a customer from Turkey and I have some problems In verification process.

I can't pay that 1.99 USD TO verify my account , besides , I am going to use "Virtual Credit Card" Service that my bank provides to increase my personal secuirty , with this service , bank gives you a virtual credit card number , expiration date etc , and you deposit some money into this credit card from your bank account , and use it in online shopping. But with this service how I am going to send you Image of my credit card?

And Google Wallet is not working anymore.

berties

newbie

Activity: 49

Merit: 0

Quote from: ashitaka on November 22, 2013, 10:28:53 AM

Quote from: usbmindlink on November 20, 2013, 10:04:45 PM

Order completed #21047 on November 6, but has been "in queue to be funded" since.

I've posted two support tickets on the site with no answer.

I've called and left a voicemail with no answer.

I sent a support e-mail with no answer.

I posted in the feedback thread twice with no answer - granted I should have posted here first, but I did not know about this thread until now.

I'm hoping this can get resolved quickly. I really, really want to be able to keep trusting this service.

I have two orders 21392 & 21497 from Movember 7 and 8 (!), paid but "private key not funded"

Sent two emails to support
Wrote PM here to Ascension
Posted on this thread
Mail through Google Checkout

No answers. Can somebody check it please?!

I'm in the same situation and we are not the only two...I just can give you another channel of comunication: @btcQuick in twitter.
Don't put to much hope on it. It's more or less the same situation....seems like there is no one there.
I'll just keep on poundig the door.

ashitaka

newbie

Activity: 31

Merit: 0

Quote from: usbmindlink on November 20, 2013, 10:04:45 PM

Order completed #21047 on November 6, but has been "in queue to be funded" since.

I've posted two support tickets on the site with no answer.

I've called and left a voicemail with no answer.

I sent a support e-mail with no answer.

I posted in the feedback thread twice with no answer - granted I should have posted here first, but I did not know about this thread until now.

I'm hoping this can get resolved quickly. I really, really want to be able to keep trusting this service.

I have two orders 21392 & 21497 from Movember 7 and 8 (!), paid but "private key not funded"

Sent two emails to support
Wrote PM here to Ascension
Posted on this thread
Mail through Google Checkout

No answers. Can somebody check it please?!

usbmindlink

newbie

Activity: 7

Merit: 0

Order completed #21047 on November 6, but has been "in queue to be funded" since.

I've posted two support tickets on the site with no answer.

I've called and left a voicemail with no answer.

I sent a support e-mail with no answer.

I posted in the feedback thread twice with no answer - granted I should have posted here first, but I did not know about this thread until now.

I'm hoping this can get resolved quickly. I really, really want to be able to keep trusting this service.

vesperwillow

hero member

Activity: 616

Merit: 500

Do you mean how long it takes? All of my transactions with coinbase in the past have been super quick. The past few days they've run into issues because they've been flooded with new users, so I couldn't say if that'll slow it down or not. I'll be using them later today though so we will see..

lg15x

hero member

Activity: 728

Merit: 500

Quote from: vesperwillow on November 19, 2013, 02:29:31 PM

I prefer coinbase, but they only take Visa cards.

Do you know how long you can get bitcoin from coinbase?

xkeyscore89

full member

Activity: 238

Merit: 100

Ascension, when will you have more BTC in stock?

vesperwillow

hero member

Activity: 616

Merit: 500

I prefer coinbase, but they only take Visa cards.

berties

newbie

Activity: 49

Merit: 0

Quote from: vesperwillow on November 18, 2013, 04:00:55 PM

Quote from: lg15x on November 10, 2013, 11:43:22 AM

Quote from: peengwinz on November 08, 2013, 07:31:44 PM

IT HAS BEEN ALMOST TWO WEEKS AND MY ORDER IS STILL NOT PROCESSED. WHAT IS GOING ON? My order is 20423

Go to their website for support. They check it quickly. They don't go to forum frequently.

They've been out of stock of BTC for almost 2 weeks.. unless you can still buy BTC when it says none available.

Something is up with btcquick. Not saying that to be mean, but it just doesn't add up.

Don't know why or when they have or not stock. What I do know is that their support is really bad. They don't respond any message at all.
I'm sillt waiting support for an order dated Oct 30, 2013 4:39 AM. I've tried twitter, tickets, emails, posts!!!
I'll keep insisting, don't like to throw away my money

vesperwillow

hero member

Activity: 616

Merit: 500

Quote from: lg15x on November 10, 2013, 11:43:22 AM

Quote from: peengwinz on November 08, 2013, 07:31:44 PM

IT HAS BEEN ALMOST TWO WEEKS AND MY ORDER IS STILL NOT PROCESSED. WHAT IS GOING ON? My order is 20423

Go to their website for support. They check it quickly. They don't go to forum frequently.

They've been out of stock of BTC for almost 2 weeks.. unless you can still buy BTC when it says none available.

Something is up with btcquick. Not saying that to be mean, but it just doesn't add up.

chrism1

newbie

Activity: 51

Merit: 0

It should be the exact same as the confirmation sms. Try letter next one, instead of D use S or F next to it and likewise

berties

newbie

Activity: 49

Merit: 0

Quote from: berties on November 09, 2013, 12:48:56 PM

Quote from: berties on November 08, 2013, 05:51:44 AM

Quote from: Ascension on November 06, 2013, 02:20:06 AM

Quote from: berties on November 06, 2013, 12:39:30 AM

I`ve been trying to contact btcQuick through all the channels of comunication you have open (mails, customer support, twitter) and I haven't had any response. Not even a "confirmation of reception" It really doesn't leave a good feeling when I've trusted your company in handling my money.
I need an answer to my Ticket #11989 dated 30th of Octuber.

Please inform me what you need help with so that I can help you. We are no longer using the old ticket system.

Thanks,
Ascension

Hello Ascension, my problem is that I can't decript my private key. This is because the system doesn't take the password I created during the check out process for decrypting the private key!!
I'll be waiting for your answer.

Thank you

Still waiting!!!

Still waiting.
Don't no what to do.
I haved tried every channel of comunication.....tickets, mails, phone calls, twitter, post here.
Somebody tell how to get btcQuick atention!!!!!....

lg15x

hero member

Activity: 728

Merit: 500

Quote from: peengwinz on November 08, 2013, 07:31:44 PM

IT HAS BEEN ALMOST TWO WEEKS AND MY ORDER IS STILL NOT PROCESSED. WHAT IS GOING ON? My order is 20423

Go to their website for support. They check it quickly. They don't go to forum frequently.

Topic: Official btcQuick Support Thread (Active Customer Support) - page 2. (Read 22713 times)