Official btcQuick Support Thread (Active Customer Support) - page 3.

berties

newbie

Activity: 49

Merit: 0

Quote from: berties on November 08, 2013, 04:51:44 AM

Quote from: Ascension on November 06, 2013, 02:20:06 AM

Quote from: berties on November 06, 2013, 12:39:30 AM

I`ve been trying to contact btcQuick through all the channels of comunication you have open (mails, customer support, twitter) and I haven't had any response. Not even a "confirmation of reception" It really doesn't leave a good feeling when I've trusted your company in handling my money.
I need an answer to my Ticket #11989 dated 30th of Octuber.

Please inform me what you need help with so that I can help you. We are no longer using the old ticket system.

Thanks,
Ascension

Hello Ascension, my problem is that I can't decript my private key. This is because the system doesn't take the password I created during the check out process for decrypting the private key!!
I'll be waiting for your answer.

Thank you

Still waiting!!!

peengwinz

newbie

Activity: 13

Merit: 0

IT HAS BEEN ALMOST TWO WEEKS AND MY ORDER IS STILL NOT PROCESSED. WHAT IS GOING ON? My order is 20423

jsmith16

newbie

Activity: 7

Merit: 0

my order is not funded and i used the help widget several times actually

berties

newbie

Activity: 49

Merit: 0

Quote from: Ascension on November 06, 2013, 02:20:06 AM

Quote from: berties on November 06, 2013, 12:39:30 AM

I`ve been trying to contact btcQuick through all the channels of comunication you have open (mails, customer support, twitter) and I haven't had any response. Not even a "confirmation of reception" It really doesn't leave a good feeling when I've trusted your company in handling my money.
I need an answer to my Ticket #11989 dated 30th of Octuber.

Please inform me what you need help with so that I can help you. We are no longer using the old ticket system.

Thanks,
Ascension

Hello Ascension, my problem is that I can't decript my private key. This is because the system doesn't take the password I created during the check out process for decrypting the private key!!
I'll be waiting for your answer.

Thank you

Ascension

sr. member

Activity: 457

Merit: 250

Quote from: jsmith16 on November 07, 2013, 02:07:04 PM

Can you fund it or Cancel it please so i can do i thorugh a bitcoin address? this is kinda stupid.
btcnotsoquick.com

Your order is funded. In the future use the Help/Support widget on the site as we check that very frequently.

jsmith16

newbie

Activity: 7

Merit: 0

Can you fund it or Cancel it please so i can do i thorugh a bitcoin address? this is kinda stupid.
btcnotsoquick.com

jsmith16

newbie

Activity: 7

Merit: 0

order #21086. Almost 24hours and still says "private key not yet funded" how come?

chrism1

newbie

Activity: 51

Merit: 0

Quote from: chrism1 on November 06, 2013, 05:03:14 PM

Received order update email 1 min after purchase saying order was funded- no such thing - "Private Key is in queue to be funded" has been for hours- So I come here like everyone else looking for my "quick" btc
Order #21003
thank you

My order since after purchase stated COMPLETE. Payment has been debited from my account. Now states PENDING.

How could my order be showing complete since purchase then suddenly now changed to Pending?

Edit: Order now complete and funded - 12 hrs.

chrism1

newbie

Activity: 51

Merit: 0

Received order update email 1 min after purchase saying order was funded- no such thing - "Private Key is in queue to be funded" has been for hours- So I come here like everyone else looking for my "quick" btc
Order #21003
thank you

PaducahBTC

newbie

Activity: 8

Merit: 0

My order number is #21068

My private key has been wanting to be funded for about an hour now. Despite that, I also got an email saying that my private key was ready for download. I'm not sure what to do here. Help?

Jodimaster

sr. member

Activity: 265

Merit: 252

at moment they not verified accounts

berties

newbie

Activity: 49

Merit: 0

I`ve been trying to contact btcQuick through all the channels of comunication you have open (mails, customer support, twitter) and I haven't had any response. Not even a "confirmation of reception" It really doesn't leave a good feeling when I've trusted your company in handling my money.
I need an answer to my Ticket #11989 dated 30th of Octuber.

peengwinz

newbie

Activity: 13

Merit: 0

My order has been pending for over 48 hours now. What's going on? My order is 20423

dbasql

full member

Activity: 219

Merit: 100

Ethics and Science need to shake hands

Quote from: Ascension on October 21, 2013, 11:36:06 PM

Quote from: dbasql on October 21, 2013, 10:24:41 PM

Quote from: Ascension on October 21, 2013, 02:53:50 PM

Quote from: dbasql on October 20, 2013, 12:50:16 PM

Quote from: peonminer on October 19, 2013, 05:37:11 PM

Just dropping in to say Thank you. BTCquick always responds to my inquiries promptly and gets the problem solved within hours. Thank you btcQuick. Your team does a professional job.

You must be special because I can't get any type of answer via PM, support tickets or forum posts even after a week has gone by. To top that off order gets cancelled with no response or reason. If you are going to pay a premium for BTC there are better options to say the least.

Orders are not cancelled for "no reason" - Your order was cancelled for being considered "High Risk"

Here are the facts:
My original question still has not been answered.
No explanation whatsoever was given for why the order was cancelled. I followed the protocol including opening a ticket, sending PM's, posting my order number here.
If the order was "high risk" why have two more orders been processed since then with no issue with the same card?

I speculate with good reason that there was an issue with the order system and you are not honoring those orders because of the BTC price increase. If that is the case it should just be posted and be done.

You have a good service but the support is almost non existent.
Coinbase will be accepting cards soon enough, when there is more competition perhaps you will be reflecting on these times.

There are many things that go into fraud detection. The price increase has nothing to do with as we buy bitcoins actively with each order. Feel free to send me an email to continue this discussion.

If this is the email address [email protected] I have already done that with no response. I don't see this getting resolved anyway. What is the purpose of having a support ticketing system if it is ignored? Like I said I already tried every channel I know of but it's pointless.
I wish you success because the service is good just giving feedback on the support. Basically customers better hope they don't have an issue with an order or it will be like pulling teeth to get it resolved.

dummyumbo

newbie

Activity: 20

Merit: 0

Orders have completed on transaction from card; but still haven't been funded

19825
19816

Ascension

sr. member

Activity: 457

Merit: 250

Quote from: dbasql on October 21, 2013, 10:24:41 PM

Quote from: Ascension on October 21, 2013, 02:53:50 PM

Quote from: dbasql on October 20, 2013, 12:50:16 PM

Quote from: peonminer on October 19, 2013, 05:37:11 PM

Just dropping in to say Thank you. BTCquick always responds to my inquiries promptly and gets the problem solved within hours. Thank you btcQuick. Your team does a professional job.

You must be special because I can't get any type of answer via PM, support tickets or forum posts even after a week has gone by. To top that off order gets cancelled with no response or reason. If you are going to pay a premium for BTC there are better options to say the least.

Orders are not cancelled for "no reason" - Your order was cancelled for being considered "High Risk"

Here are the facts:
My original question still has not been answered.
No explanation whatsoever was given for why the order was cancelled. I followed the protocol including opening a ticket, sending PM's, posting my order number here.
If the order was "high risk" why have two more orders been processed since then with no issue with the same card?

I speculate with good reason that there was an issue with the order system and you are not honoring those orders because of the BTC price increase. If that is the case it should just be posted and be done.

You have a good service but the support is almost non existent.
Coinbase will be accepting cards soon enough, when there is more competition perhaps you will be reflecting on these times.

There are many things that go into fraud detection. The price increase has nothing to do with as we buy bitcoins actively with each order. Feel free to send me an email to continue this discussion.

dbasql

full member

Activity: 219

Merit: 100

Ethics and Science need to shake hands

Quote from: Ascension on October 21, 2013, 02:53:50 PM

Quote from: dbasql on October 20, 2013, 12:50:16 PM

Quote from: peonminer on October 19, 2013, 05:37:11 PM

Just dropping in to say Thank you. BTCquick always responds to my inquiries promptly and gets the problem solved within hours. Thank you btcQuick. Your team does a professional job.

You must be special because I can't get any type of answer via PM, support tickets or forum posts even after a week has gone by. To top that off order gets cancelled with no response or reason. If you are going to pay a premium for BTC there are better options to say the least.

Orders are not cancelled for "no reason" - Your order was cancelled for being considered "High Risk"

Here are the facts:
My original question still has not been answered.
No explanation whatsoever was given for why the order was cancelled. I followed the protocol including opening a ticket, sending PM's, posting my order number here.
If the order was "high risk" why have two more orders been processed since then with no issue with the same card?

I speculate with good reason that there was an issue with the order system and you are not honoring those orders because of the BTC price increase. If that is the case it should just be posted and be done.

You have a good service but the support is almost non existent.
Coinbase will be accepting cards soon enough, when there is more competition perhaps you will be reflecting on these times.

kololo

sr. member

Activity: 560

Merit: 250

Quote from: Ascension on October 21, 2013, 02:53:50 PM

Quote from: dbasql on October 20, 2013, 12:50:16 PM

Quote from: peonminer on October 19, 2013, 05:37:11 PM

Just dropping in to say Thank you. BTCquick always responds to my inquiries promptly and gets the problem solved within hours. Thank you btcQuick. Your team does a professional job.

You must be special because I can't get any type of answer via PM, support tickets or forum posts even after a week has gone by. To top that off order gets cancelled with no response or reason. If you are going to pay a premium for BTC there are better options to say the least.

Orders are not cancelled for "no reason" - Your order was cancelled for being considered "High Risk"

What's the means of "High Risk"?

Ascension

sr. member

Activity: 457

Merit: 250

Quote from: dbasql on October 20, 2013, 12:50:16 PM

Quote from: peonminer on October 19, 2013, 05:37:11 PM

Just dropping in to say Thank you. BTCquick always responds to my inquiries promptly and gets the problem solved within hours. Thank you btcQuick. Your team does a professional job.

You must be special because I can't get any type of answer via PM, support tickets or forum posts even after a week has gone by. To top that off order gets cancelled with no response or reason. If you are going to pay a premium for BTC there are better options to say the least.

Orders are not cancelled for "no reason" - Your order was cancelled for being considered "High Risk"

dbasql

full member

Activity: 219

Merit: 100

Ethics and Science need to shake hands

Quote from: peonminer on October 19, 2013, 05:37:11 PM

Just dropping in to say Thank you. BTCquick always responds to my inquiries promptly and gets the problem solved within hours. Thank you btcQuick. Your team does a professional job.

You must be special because I can't get any type of answer via PM, support tickets or forum posts even after a week has gone by. To top that off order gets cancelled with no response or reason. If you are going to pay a premium for BTC there are better options to say the least.

Topic: Official btcQuick Support Thread (Active Customer Support) - page 3. (Read 22771 times)