Like I said, the SSL warning freaks me out. No way, Jose... (also: what is email?)
GPG encrypt it to genjix, and mention that you GPG encrypted it to genjix in the plaintext side of the email. That is the only actually secure method of submitting a claim. 
Topic: [Payout Updates] Bitcoinica site is taken offline for security investigation - page 65. (Read 156711 times)
June 07, 2012, 10:07:19 PM
June 07, 2012, 09:36:13 PM
Some accounts like mine for example have not had any significant transactions for many weeks. What is the problem with verifying those? Do you have any backups at all, even if two month old?
There were no backups.
Yes. We have three different backups, all with a complete list of all users with balance and position.
You guys need to tell the same story or else it doesn't stick
LOL. Please send an email or submit your claim. No claims on forums will be accepted.
Like I said, the SSL warning freaks me out. No way, Jose... (also: what is email?)
June 07, 2012, 09:33:20 PM
Quote from: Maria
refunding so please Roberto, you have my full support.
Last, your unsecured claims process gives me a bad feeling of distrust. Consider my claim here public. Where is my money?
Last, your unsecured claims process gives me a bad feeling of distrust. Consider my claim here public. Where is my money?
Who is Roberto ?
I thought Maria and Leo from coinexchanger were scammers but seems I am wrong
Nah... How can maria be a scammer? "She" had 6k BTC and 50k USD in Bitcoinica
Chump change, compared with the 200k USD I had on there.
Consider my claim made here in this public forum. I also find the claim form insecure(that SSL warning freaks me out) and I trust this MtGox hosted forum more than Bitcoinica
LOL. Please send an email or submit your claim. No claims on forums will be accepted.
June 07, 2012, 09:31:48 PM
I know as much as Zhoutong really.
That's pretty disturbing. While zhoutang not being privy to everything that is going on behind the scenes is understandable, it's hard to think of any positive reasons why you would be excluded from the loop.
Who the hell does know what is happening and when are they going to announce how user funds will be returned? This appalling lack of communication isn't just damaging the image of Bitcoinica - it's raising serious doubts about the competence of "The Intersango Guys" in general and tarnishing the reputations of their other business ventures.
@repentance: you seem to be pretty versed in court matters. PLEASE contact us by PM. Perhaps you can help us build our legal framework.
@Maria: I will be happy to work with you, and any other investor been owned a substantial amount.
We will go after the legal structures, and the individuals involved. I think it is time to bring some sort of accountability to the bitcoin world. It is not even about the money at this point, and those familiar with our company know we have the deep pockets and the infrastructure to make it happen.
I have already received 8 private messages from people interested in joining forces with us. Many of these are very well known Bitcoin players and companies. I will be having a series of meetings with the board this and next week to start putting the gears in motion.
Just a heads up, you should probably verify each account owner's integrity before you take any actions. Maria didn't even submit a claim. Working with people like that will only delay your legal process.
Do you have a database backup to "backup" your statement?
In other words, can you deny that [email protected] had an account with bitcoinica?
Yes. We have three different backups, all with a complete list of all users with balance and position.
June 07, 2012, 09:24:55 PM
Quote from: Maria
refunding so please Roberto, you have my full support.
Last, your unsecured claims process gives me a bad feeling of distrust. Consider my claim here public. Where is my money?
Last, your unsecured claims process gives me a bad feeling of distrust. Consider my claim here public. Where is my money?
Who is Roberto ?
I thought Maria and Leo from coinexchanger were scammers but seems I am wrong
Nah... How can maria be a scammer? "She" had 6k BTC and 50k USD in Bitcoinica
Chump change, compared with the 200k USD I had on there.
Consider my claim made here in this public forum. I also find the claim form insecure(that SSL warning freaks me out) and I trust this MtGox hosted forum more than Bitcoinica
June 07, 2012, 09:18:44 PM
Quote from: Maria
refunding so please Roberto, you have my full support.
Last, your unsecured claims process gives me a bad feeling of distrust. Consider my claim here public. Where is my money?
Last, your unsecured claims process gives me a bad feeling of distrust. Consider my claim here public. Where is my money?
Who is Roberto ?
I thought Maria and Leo from coinexchanger were scammers but seems I am wrong
June 07, 2012, 08:52:43 PM
Now as if we had not enough our own home grown trolls here, SA trolls are visiting too.
June 07, 2012, 08:28:36 PM
I know as much as Zhoutong really.
That's pretty disturbing. While zhoutang not being privy to everything that is going on behind the scenes is understandable, it's hard to think of any positive reasons why you would be excluded from the loop.
Who the hell does know what is happening and when are they going to announce how user funds will be returned? This appalling lack of communication isn't just damaging the image of Bitcoinica - it's raising serious doubts about the competence of "The Intersango Guys" in general and tarnishing the reputations of their other business ventures.
@repentance: you seem to be pretty versed in court matters. PLEASE contact us by PM. Perhaps you can help us build our legal framework.
@Maria: I will be happy to work with you, and any other investor been owned a substantial amount.
We will go after the legal structures, and the individuals involved. I think it is time to bring some sort of accountability to the bitcoin world. It is not even about the money at this point, and those familiar with our company know we have the deep pockets and the infrastructure to make it happen.
I have already received 8 private messages from people interested in joining forces with us. Many of these are very well known Bitcoin players and companies. I will be having a series of meetings with the board this and next week to start putting the gears in motion.
Just a heads up, you should probably verify each account owner's integrity before you take any actions. Maria didn't even submit a claim. Working with people like that will only delay your legal process.
Do you have a database backup to "backup" your statement?
In other words, can you deny that [email protected] had an account with bitcoinica?
June 07, 2012, 08:22:57 PM
I know as much as Zhoutong really.
That's pretty disturbing. While zhoutang not being privy to everything that is going on behind the scenes is understandable, it's hard to think of any positive reasons why you would be excluded from the loop.
Who the hell does know what is happening and when are they going to announce how user funds will be returned? This appalling lack of communication isn't just damaging the image of Bitcoinica - it's raising serious doubts about the competence of "The Intersango Guys" in general and tarnishing the reputations of their other business ventures.
@repentance: you seem to be pretty versed in court matters. PLEASE contact us by PM. Perhaps you can help us build our legal framework.
@Maria: I will be happy to work with you, and any other investor been owned a substantial amount.
We will go after the legal structures, and the individuals involved. I think it is time to bring some sort of accountability to the bitcoin world. It is not even about the money at this point, and those familiar with our company know we have the deep pockets and the infrastructure to make it happen.
I have already received 8 private messages from people interested in joining forces with us. Many of these are very well known Bitcoin players and companies. I will be having a series of meetings with the board this and next week to start putting the gears in motion.
Just a heads up, you should probably verify each account owner's integrity before you take any actions. Maria didn't even submit a claim. Working with people like that will only delay your legal process.
I have not submitted a claim because I had faith you was going to work out the problem and restart the service. I really need a service like bitcoinica because my trading robot performs best on Zhoutongs bitcoinica. If you come back online say today or tomorrow, then you can leave my money in there, but it seems like you guys have no intention of either coming back online or refunding so please Roberto, you have my full support.
Last, your unsecured claims process gives me a bad feeling of distrust. Consider my claim here public. Where is my money?
Please send your username, password, passport scan and email proof to [email protected]. We will verify accordingly. If you can make it public you should have no problems filling a form or sending an email.
June 07, 2012, 08:14:14 PM
I know as much as Zhoutong really.
That's pretty disturbing. While zhoutang not being privy to everything that is going on behind the scenes is understandable, it's hard to think of any positive reasons why you would be excluded from the loop.
Who the hell does know what is happening and when are they going to announce how user funds will be returned? This appalling lack of communication isn't just damaging the image of Bitcoinica - it's raising serious doubts about the competence of "The Intersango Guys" in general and tarnishing the reputations of their other business ventures.
@repentance: you seem to be pretty versed in court matters. PLEASE contact us by PM. Perhaps you can help us build our legal framework.
@Maria: I will be happy to work with you, and any other investor been owned a substantial amount.
We will go after the legal structures, and the individuals involved. I think it is time to bring some sort of accountability to the bitcoin world. It is not even about the money at this point, and those familiar with our company know we have the deep pockets and the infrastructure to make it happen.
I have already received 8 private messages from people interested in joining forces with us. Many of these are very well known Bitcoin players and companies. I will be having a series of meetings with the board this and next week to start putting the gears in motion.
Just a heads up, you should probably verify each account owner's integrity before you take any actions. Maria didn't even submit a claim. Working with people like that will only delay your legal process.
I have not submitted a claim because I had faith you was going to work out the problem and restart the service. I really need a service like bitcoinica because my trading robot performs best on Zhoutongs bitcoinica. If you come back online say today or tomorrow, then you can leave my money in there, but it seems like you guys have no intention of either coming back online or refunding so please Roberto, you have my full support.
Last, your unsecured claims process gives me a bad feeling of distrust. Consider my claim here public. Where is my money?
June 07, 2012, 07:50:26 PM
I know as much as Zhoutong really.
That's pretty disturbing. While zhoutang not being privy to everything that is going on behind the scenes is understandable, it's hard to think of any positive reasons why you would be excluded from the loop.
Who the hell does know what is happening and when are they going to announce how user funds will be returned? This appalling lack of communication isn't just damaging the image of Bitcoinica - it's raising serious doubts about the competence of "The Intersango Guys" in general and tarnishing the reputations of their other business ventures.
@repentance: you seem to be pretty versed in court matters. PLEASE contact us by PM. Perhaps you can help us build our legal framework.
@Maria: I will be happy to work with you, and any other investor been owned a substantial amount.
We will go after the legal structures, and the individuals involved. I think it is time to bring some sort of accountability to the bitcoin world. It is not even about the money at this point, and those familiar with our company know we have the deep pockets and the infrastructure to make it happen.
I have already received 8 private messages from people interested in joining forces with us. Many of these are very well known Bitcoin players and companies. I will be having a series of meetings with the board this and next week to start putting the gears in motion.
Just a heads up, you should probably verify each account owner's integrity before you take any actions. Maria didn't even submit a claim. Working with people like that will only delay your legal process.
June 07, 2012, 07:34:30 PM
I have 6,325 BTC and 53,244.35 USD in bitcoinica. I will join forces with AurumXchange. I want MTGOX CODES for each TODAY or I will prosecute to the full extent of the law.
Maria.
Maria.
Just exchanged 3,000 BTC. Everything is working smooth now. Makes me wonder, Why MTGOX does not offer instant LR payouts? Great Job www.CoinExchanger.com
Maria.
Maria.
Good luck.
PS. I can't seem to locate your claim. Where should they send the money to?
Zhou Thank you for looking into it personally and for responding so fast. You can send me the MTGOX CODES in a PM this way the admins can confirm the payment. Again thank you Zhou it makes me happy to hear that the big accounts will be paid out first!!
Thank you Zhou Tong!! I will keep the community posted.
Maria.
PS: This is the last email i received from bitcoinca.
Bitcoinica's Recent Data Errors
September 20
What happened?
We have been constantly upgrading our algorithm to provide better services and cheaper rates to our customers. However, despite the intensive testing that has done internally, sometimes the algorithm may break under certain market conditions (such as a spike or crash).
Therefore, we have also implemented a data integrity checker, which verifies the consistency and integrity of all important financial data of our customers.
Today, our data integrity checker has reported an abnormally high percentage of errors. And we have also received service requests from a few customers regarding this issue. Common problems are: duplicated orders, extra orders or positions and unupdated account balance after liquidation.
Why it happened?
Bitcoinica has a scaling issue about two days ago. Since our site is expanding so fast, certain types of processing jobs are slower and slower due to the huge increase in database size. We have added more processes ("dynos" in Heroku term) into the application stack, and the extra concurrency seems to solve the problem.
After that, we have found that it's possible to have two concurrent processes processing the same order or user at the same time. This has caused some conflicts, which result in duplication of some data entries. Some users' account balances haven't been updated correctly because of this.
We have quickly added database locking to every single transaction that involves money. Database locking ensures and strictly requires concurrent processes to process data entries exclusively.
However, some of our database locking was not correctly implemented. Concurrency problems still continued. Today, during the spike in BTCUSD, increased number of orders have added extra probability of processing the same order at the same time. And our system was kept busy with a long queue of tasks.
Is it corrected?
We have an automated system to correct these errors. In order to protect our customers, and fulfill our promise of "bear the cost of financial losses that were not caused by our customers", we have implemented this policy:
If you were made worse off (less profit or more loss than expected) because of the errors, all errors have been corrected for you.
If you were made better off (more profit or less loss than expected) because of the errors, we bear all the associated cost and your account remained unchanged.
In the extreme cases (such as $1,000 difference in adjustment), we have reviewed on case-by-case basis and taken manual actions respectively.
We hope our resolution for this recent issue is much more professional than simply reverse the trades.
What should I do next?
You should check your account, and make sure that all the data is correct.
If there are still some incorrect data entries, please send an email to [email protected], including the following information:
- Your username
- What is incorrect
- What should be the correct value
We will verify your information as soon as possible.
If you were made better off because of the errors, or you simply want to share part of your profit with us to help Bitcoinica grow, you can donate to Bitcoinica anonymously by sending any amount of Bitcoins to this address:
196D4C3f2MgFrjfRoAh4mkQKfALBvPEnB1
At this moment, our finances are healthy and we can absolutely afford to compensate for this issue. More importantly, we will keep Bitcoinica continued and more exciting features will be announced soon.
The Bug Bounty Program
We're introducing the Bug Bounty Program. If you have found any bugs, security loopholes or irregularities in our technical systems, you can report them to us and get the chance to win bounties. This is our offering:
Security-related or critical loopholes: 5 - 100 BTC each
Operational bugs: 1 - 25 BTC each
User experience issues: 1 - 25 BTC each
Please note that only the first person that reports a particular issue can win the bounty. Also, "potential improvements" are not considered as bugs as long as the features are fairly working.
We will determine the amount of the bounties based on the urgency and importance of the issue.
Please send any issues you have found to [email protected], including detailed instructions on how to reproduce the issue.
Thank you!
Thank you for your support! We hope that Bitcoinica can become your favorite trading platform for Bitcoins.
More features are coming up soon. We will continue using newsletters to communicate with you all.
Again, thank you!
I'm afraid that you have to submit a claim to get your money. I'm not in charge of the refunding process so the claim site is the only way that the guys in charge can see your request.
June 07, 2012, 07:08:27 PM
Anyway I'm going to avoid posting now, since the technical problems have been resolved, and the remaining things are legal. I've probably made a bunch of mistakes or inaccuracies above as I don't have a complete understanding of this and don't have a legal background.
Does it means the way of open position liquidation was finalized already? What is it?
June 07, 2012, 03:42:52 PM
Now the thing is that for payments to be processed, we need legal authorisation from the person in charge. Tihan denies being in charge, which means his parent company (Core Credit) has to authorise the payments. However Tihan is saying we don't need that.
Authorising the payments could be seen as taking a management role in the business. If it's not a "safe harbour activity" (and it's probably not), then the limited partner cannot do it and retain limited liability.
Core Credit Ltd (now Bitcoinica Consultancy Ltd) is the general partner in Bitcoinica LP and people have been led to believe that the general partners are "the Intersango guys". If that's not the case and Bitcoinica Ltd is actually controlled by Tihan's group of investors, then people need to be made aware of that.
June 07, 2012, 02:40:57 PM
Now the thing is that for payments to be processed, we need legal authorisation from the person in charge. Tihan denies being in charge, which means his parent company (Core Credit) has to authorise the payments. However Tihan is saying we don't need that.
I might be mistaken but from what I understand Tihan is correct. Bitcoinica Consultancy Ltd is the general partner and has the exclusive legal authority to manage the company. And since BITCOINICA CONSULTANCY LIMITED and CORE CREDIT LIMITED are one and the same company with the same company ID (3715077) that means YOU are in charge (or perhaps more specifically Donald Norman as CEO of the Bitcoin consultancy assuming you use the same management structure for both).
So no need to ask Core Credit for permission as that would be the same as asking yourself for permission. No wonder things move so slowly.
June 07, 2012, 01:16:13 PM
Some accounts like mine for example have not had any significant transactions for many weeks. What is the problem with verifying those? Do you have any backups at all, even if two month old?
There were no backups.
If you have access to the three accounting reports, you'll get a more complete picture. I'm sure vladimir's account can be identified as "accurate" with the data on hand.
June 07, 2012, 11:45:11 AM
Some good news...?
June 07, 2012, 11:22:40 AM
Cool story bro,
So where are the refunds?
So where are the refunds?
Hopefully they get done soon I think. One of the points outlined today by Tihan was:
"This is what I need from each of you today:
1) A sign of life that the claims processing has begun -- an announcement to that effect and/or actually paying people back
..."
So things are moving forwards now after the hiatus. Most people involved are in agreement on what needs to be done.
Sounds like you guys got the go-ahead.
June 07, 2012, 09:59:15 AM
Cool story bro,
So where are the refunds?
So where are the refunds?
Hopefully they get done soon I think. One of the points outlined today by Tihan was:
"This is what I need from each of you today:
1) A sign of life that the claims processing has begun -- an announcement to that effect and/or actually paying people back
..."
So things are moving forwards now after the hiatus. Most people involved are in agreement on what needs to be done.
would it be possible for you to reply to our emails and let us know if we need any additional information to proceed with the claims? I have sent in a ton of paperwork but I'm not sure if anything else is needed or not.
June 07, 2012, 09:51:26 AM
Cool story bro,
So where are the refunds?
So where are the refunds?
Hopefully they get done soon I think. One of the points outlined today by Tihan was:
"This is what I need from each of you today:
1) A sign of life that the claims processing has begun -- an announcement to that effect and/or actually paying people back
..."
So things are moving forwards now after the hiatus. Most people involved are in agreement on what needs to be done.
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