Friend, you need to learn to watch that snappy little tongue (read: pretentious fingers) of yours when speaking to your god damned customer base.
Trust me, friend, I don't need to "learn" to do it, I'm pretty darned good at watching my fingers if I want. However, I type pretty fast, so I usually don't watch them...
Do you seriously believe your actions and words are acceptable? No bullshit.
Nope, no bullshit. Post something stupid, and I'll call you stupid. The solution is not to post something stupid.
There is a certain way to approach your customers especially when they are also you investors.
Ok, but you aren't an investor. Are you a customer? Was I speaking to you? Why do you care?
I'll assume you are familiar with the class action lawsuit model and not touch more upon that.
Ahh the internet toughguy lawyer... is that like the caveman lawyer? Believe me, I know you won't touch more upon that.
Point being, when your company has been notoriously bad at failing to deliver on even a single promise in any timely manner whatsoever it may behoove you to show a little humility and respect.
Well, I'd like to thank you! You're the first person to say we've been bad at failing to deliver. Most people usually said we've been failing to deliver on time, but I'm glad that you are happy with our delivery schedule and that we're performing adequately, if not good. As for respect, again, see the response about stupid. Give respect, get respect.
If this continues, I will personally be making your life a bit more frustrating by contacting every member/employee of BFL in my own fashion. Some would even think if enough annoyance is caused and attributed to a single source that those in power might just cut that source.
Only if you do it "personally." Don't farm it out to someone else, that's just cheap and demeaning. I look forward to hearing tales of woe from my people about how an internet toughguy lawyer with no legal background called, wrote, telegraphed, smoke signaled them personally.
Just show a little respect, don't act like a child, and get your job done by responding to people that could use your assistance if you are responsible for social media PR. (God forbid.)
Once again, give respect, get respect. You've failed so far. I'm not responsible for social media, thanks. I'm just the hired help to beat back the idiots and internet toughguys foaming at the mouth. (Not really... it's more of a hobby, actually.) /swings bat