Topic: [REFUND PROCESSING COMPLETED] K1 Nanos - Big Picture Mining Cooperative - page 4. (Read 30757 times)

@ Bicknellski

Question: Are you by any chance funding your refunds to your buyers by some sort of separate sales channel deal?

Like for example, do you have any associations with ASICMiner?

65nm Gen2 = 1.2 to 2.5 GH/s (per chip) AM hardware?

Really Interested in this... Would the kit include the chip? If not would be nice to know which chip to buy..
I know your keeping this close to your belt, just letting you no there's interest..

This is all such a shame after all the work that has been put in by yourself, Chris and others. Am gonna get my k16's done regardless just so something comes out of it even at a loss, but I only had a few anyway so its no big deal..

Regards

Be wary about offering refunds when Avalon WON'T refund you for the chips. You'll have 10k chips arriving on your door.

Aww that sucks

I was looking forward to putting one of these in The Bitcoin Museum

Can't wait for the new generation

Avalon has failed to deliver on the chips. We are unable to produce a product without them.

At this time we are working on our refund process so we hope to have that ready this week and refunds will start soon after that. We have formally sent a ticket into Avalon for a refund for our chips as such we are officially not going to produce our K1 Nanos. We will hopefully have a superior product available in August or September that is based on chips from a company that has actually delivered their chips on time and to customers without delays.

Refund process:

1. Customers sign a message from an address they control and send the details via the website contact please CC me at [email protected] as a back up.
2. We will take your message and verify it and post the information in your order ticket and notify you we have verified the address.
3. We will be working on sending out refunds as soon as we resolve a few internal issues with the website and our cooperative BTC addresses this should be done soon but we want to make sure that everythings is refunded without errors so we need to be sure that we do not do double refunds or send BTC to the wrong addresses.
4. We will then send out refunds soon as these issues are resolved.

Please email me for further details and do not post any details here in terms of addresses etc to keep them as secure as possible.

We will be sending out a more detailed email but suffice to say K1 production is being halted as there has been no reasonable information posted from Avalon directly to us about the location and delivery of the chips. We have not been shipped our developer chips which should have arrived many weeks ago. Rather than wait for 4 to 6 more weeks for delivery of chips given the marked delays already in orders we are trying get the BTC back in your hands so you can buy other products.

Note we are close to having a USB Miner ready using a chip that currently produces 1.2 Gh/s in our prototypes. We are also going to auction off 20 units to the community when they have been fully tested on our website. Also we will likely produce these USB Miners as a DIY model that people can buy soon and then put their own chips on and start mining.

We are sorry for the Avalon Chip delays but we feel we need to cut off production so that we avoid the longer potential delays associated with this uncontrolled situation. We hope  our other products can pick up the slack.

How come my order is being refunded?

What's going on?

You have received PM's from me less than 3 days ago and with my spotty Internet I have tried as much as I can to be here and responding.

I am personally trying to contact our website manager and have emailed him directly, through the website and I have updated your order as much as I can with a note.

I apologize for the delay in getting the refund this is clearly our fault and I am trying what I can to get this rectified from Puncak in the mountains south of Jakarta with very very very limited Internet access.

As a last resort I can give you my own BTC but you will need to sign a message to me so that I can verify you have control of the account you want the BTC sent and I will have to verify your identity as well through the message so that I am sure you are the same person who ordered. Please communicate with me via PM or via email [email protected].

Again please understand I have very limited access to the Internet and it is hit and miss with the cell towers here. So I will do what I can. I am sorry for the wait it is our fault I hope to have this fixed today if at all possible.

---------------------------

Note if delays continue in shipping from Avalon we will provide full refunds, or store credits for our 50 port USB hub and or our 2nd Generation miners available in the coming months, will be given as there is little point to holding out hope for a production if Avalon is failing to respond and send us information. The DIY community is unfortunately being held hostage at this time and our production is part of that DIY community. We echo the communities frustration with Avalon and we agree with the sentiment of choosing not to work with any company that is ineffectual in terms of delivery and communications and it is becoming all to clear Avalon is slipping into that range of companies.

Can you make your signature block more annoying please... thx in advance.

Where the hell did you get these calculations? From mine there's still ROI to be made if you COULD have these in hand now. As with the delays in chip delivery I think there's no chance for ROI at 50$ Anyone who wants to get into ASIC Hobby mining(1-2GH) is already going for the Block Eruptors. Me? I'm waiting on 10 chips, I may just outright sell them whenever they get delivered and will never trust Avalon again.

I still have received no reply or refund on my order, this was asked for 3 days ago.

Good job - now we pay 50 dollars for a device expected to make $30 if you have it in hand today and running - still a sunk cost which means zero ROI.  What are you guys even making this for?  This is why Groupbuys for chips are a bad idea... you guys along with all the other cottage Asic Builders are waiting for Yifu to deliver the Avalon Chips - Anyone who trusted in you also indirectly trusted in Yifu too thanks for lowering the price from laughable to still laughable.

I asked for a refund for my preorder 2 days ago.. Still have not received it..

Order number 57... Please advise. :/

We are spread out from May to June on various group buys... hard to know when these chips will arrive given the 2 to 3 weeks of delays already. We should have received some developer chips and still waiting even on those. We are looking at alternatives as well just in case we have delivery delays that just cause ROI to completely tank. Suffice to say at some point Avalon has to deliver or face problems with trust for future business.

Fo shizzle

I've got a giant K16 buy in another thread, but I digest...

I saw in another group buy that ordered late april and received late July. 

When did you order the chips?  (I'm just being lazy, if it's covered in this thread)

BTC only. Please read our terms and conditions on the website.

bigpicturemining.org

paypal?

Off us... takes more than me to get the K1 ready. Thanks for the purchase. As soon as we hear the chips are at the fab we will let you know.

I bought one of these off you bicknellski.  Can't wait to get it

Sadly everyone is now in a holding pattern

That is situation right now. Till we get the Avalon chips delivered we have to wait. Until there are chips we won't be able to assess the situation appropriately and set bundled pricing. Time of delivery of those chips is the critical factor for pricing the K1s we are making. Pushing forward with our USB hub right now is also a priority so even if delays continue on the delivery of the Avalon chips we have something that miners need.