Topic: [RESOLVED] Is CampBX a ripoff? - page 4. (Read 16220 times)

You need to report this incident ASAP here please -> https://www.bbb.org/consumer-complaints/file-a-complaint/get-started/?source=cibr&bbbid=0443&bid=27474482

Please be as specific as possible when reporting your situation, include dates, times, and amount sent.

This is needed for the coming legal actions.  Thanks!

At the very least you should honestly tell this person whether or not you have presented their MO for payment as you have mine, yet you told me I could cancel.
Besides that's a disgraceful answer, let me show you how customer service is really done, considering you're 37 years old and worked in a customer service department you should know this by now.

Hutcho the amount of hassle is tremendous to get a refund(because of "Keyur Mithawala's CEO of Campbx mistakes").    In addition those same MO companies also DO NOT GUARANTEE a refund for canceling AND they also take out a further fee.  I know for a fact Moneygram has a policy where you must file a claim via SNAIL MAIL ONLY, in which you fill out a card.  You "offered" that option while at the same time you presented my Moneygram for payment.

I'm not sure which MO you have but here's the info on there actual policies so you understand what you're dealing with (and not just thinking you can "cancel" as someone else claims).

USPS MO Refund Policy:
http://www.freeimagehosting.net/newuploads/vh2ic.jpg

Full version here (search for "money order refund"):
http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ

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Moneygram:
http://www.freeimagehosting.net/newuploads/ubd4z.jpg

Full version here (click on the "Claim Card process - how it works" and it will drop down what you see above):
"https://www.moneygram.com/wps/portal/moneygramonline/home/CustomerService/FAQs/!utpc504_SB8K8xLLM9MSSzPy8xBz9CP0os3gPSxcDDxN_A0t_Q18DA08LUy8_M3NDQwNXc6B8JG55Mx OSdLuHubsA5S2MjZ28XY0NLAwI6PbSj0rPyU8CujIc5G787kCRx2ITSN4AB3A00PfzyM9N1S_IDY2oD PbUBQAulrCh/dl3/d3/L0lDU0NTQ1FvS1VRIS9JSFNBQ0lLRURNeW01dXBnLzRDMWI4SWtmb2lUSUJLUVEvN19HM0dINkdBMzAwUFU4MElLVjdLNFRVMTBBMy9xdWVyeVRleHQvZERvY1R5cGUgPG1hdGNoZXM-IGBNR09fRkFRYCA8YW5kPiB4RkFRQ2F0ZWdvcnkgPG1hdGNoZXM-IGBNb25leUdyYW1gIDxhbmQ-IHhMYW5ndWFnZSA8bWF0Y2hlcz4gYGVuLVVTYA!!/"

Moneygram claim card:
http://www.freeimagehosting.net/newuploads/t2crq.jpg

Full version here:
https://www.moneygram.com/WCM/groups/mgicorp_content/documents/content/mgicorp_c_pdf_e.pdf.pdf

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Western Union Policy:
http://www.freeimagehosting.net/newuploads/bwspr.jpg

Full version here (specifically it's number 4):
https://wumt.westernunion.com/info/faqMoneyOrder.asp

Additional info:
https://thewesternunion.custhelp.com/app/answers/detail/a_id/54/kw/money%20order%20status

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ALL REQUIRE YOUR "CLAIM" TO BE MAILED IN AND ALL STATE 6-8 WEEKS FOR PROCESSING (TO GET YOUR ANSWER OR MONEY YOU HAVE TO WAIT THIS LONG TO FIND OUT), ALSO NOTE THERE IS NO GUARANTEE YOU WILL GET YOUR MONEY BACK.  (YOU WOULD LITERALLY HAVE A FASTER IF NOT MORE GUARANTEED RESOLUTION WITH A LAWSUIT -> https://bitcointalksearch.org/topic/poll-class-action-lawsuit-campbx-280125 )

Check the payment status:

USPS -> https://mois.usps.com/pls/pmoisnp/mois_external_pkg.main

Moneygram -> 800-542-3590 listen to prompts carefully and follow instructions

Western Union -> 800-999-9660 listen to prompts carefully and follow instructions

Hutcho,
     If you didn't receive a credit for your MO deposit for more than 3-4 days, it may have been unreadable / incomplete.  Please cancel the MO and you can reclaim the full amount of the MO. 

Thank you,
     Keyur

Here's all the info you need and more if you want to as you will see -> https://bitcointalksearch.org/topic/campbx-contactownership-info-etc-for-those-being-ignored-281042

Absolutely and they even state that philosophy on their twitter and facebook pages from the "Keyur @ Campbx" user's signature:
Please stay tuned to our news and announcements feeds at:
Twitter: https://twitter.com/CampBX
Facebook: https://facebook.com/CampBX"

Their twitter says this -> "We want to make Bitcoin trading a more reliable and mainstream experience. CBX platform treats Security and Compliance as top priorities, and is based in USA.
Atlanta, GA"

Their facebook says this -> "CampBX is a Bitcoin Trading Platform, which aims to make Bitcoin trading a more mainstream and reliable experience."

Read about what's going on with them right now with myself, others and let's see if their statements match up with their behavior -> https://bitcointalksearch.org/topic/newbie-warning-campbx-info-you-must-know-bitstamp-and-localbitcoins-are-ok-278973

Yesterday I transferred  20 coins to my account , those coins never showed.It was a new generated address at the time.They have extra coins somewhere now.I know it's been only 1 day,but with their practice of waiting days to respond to a problem, how much more difficult will it be to sort out?

There's several of us on this forum that have also been waiting for weeks. I'm thinking of mailing them a letter, that's the only other way to contact them besides emailing. Are they on these message boards regularly?

I too am having similar problems, my MO was received by campbx on Aug 12 and it is now the end of the week and no funds in my account.

I have sent money order overnight shipping Saturday and it is now Thursday?
Nothing has been deposited on my account? Says 1-3 days. Nobody has replied to my tickets?
Campbx has to be a scam site.... I am going to go ahead and call attorney general and business bearue and report this business and money fraud operation if that will do anything to help. How long do ash deposits to campbx usually take? Has anybody had a cash deposit even go thrue???

We have used CampBX for months, with great success.  I remember on the day that MtGox had their Dwolla account frozen by DHS, CampBX actually initiated instant Dwolla transfers.

I am not a paid CampBX rep, but do want to state that they have been 100% reliable for us.

I completely agree that every exchange will occasionally have issues, being kind will probably fix them much sooner than getting aggravated.  CampBX is a big business, I wouldn't see them having any interest in promoting poor customer service.

I hope all your exchange ventures are good ones 

It's really a shame. I was thinking about opening an account with campbx, but I think will hold off on it. It looks like a legit business/exchange service but the horror stories make me think twice at least. When you are dealing with real people's currency and fiat money, reliability and timeliness should be job number one.

Are you going to be one of the people who yell SCAM in a crowded theater?

I don't think Campbx is is a rip-off or a scam.

However my experience thus far has prevented me from entrusting them with any serious coin, US-issued or otherwise. My main worry is that they lack the resources to handle demand. Apparently, the Japanese aren't impressed either.

* The server is painfully, absurdly slow. Expect a five minute wait just to log on a visit your account, and a similar wait every time you execute a transaction or even browse the site. I wrote a help ticket asking them what was going on. No reply. The following week I sent it again --- this time I got a response saying that they were in the process of moving to Atlanta and things would improve then. No time line, no details.

* I also wrote CampBX with some basic Bitcoin questions. No reply.

* Transfers from Campbx to my wallet take far longer than with MtGox.

All that said, the platform is intuitive and transparent. Once they get the server power and the staff to run things properly, it may prove to be excellent.

Chillin,
    I reviewed your ticket and looks like helpdesk already replied to it on June 26th.  Your claim that no one is replying to you is exaggerated and alarmist.

When a wire fails it takes bank at least 7-9 business days to send us a written confirmation of wire failure.  We cannot give status updates on tickets in the meantime, because we don't have anything informative to share.  Please give it time while we hear back from the bank.

- Keyur

CAMPBX IS RIPPING PEOPLE OFF!!  PLEASE READ!

I was thinking that this company was legit but their customer service was bad, but now I'm starting to think they really are ripping people off!  I have close to $1000 still missing from 6/25 and I can't even get them to give me a confirmation number on the wire.  I have opened half dozen tickets.  I've emailed them every single day since 6/25 and I cannot get a response.. I've event posted here and no one from campbx will fix this.  Two days ago, I got a response from Keyur that just had one line, "This will be fixed today" and as of 7/4 it still hasn't!  No apology for anything, nothing...  At the very least, I just need a confirmation number of the wire they supposedly sent and its been 10 days and they still can't even produce that!!  How is that possible?

They just stole $1000 dollars from me.  Money that I really need. If anyone knows what kind of legal actions I can take,  please message me.  Should I contact a lawyer?

And for anyone who is considering using this company, just be forewarned that they are keeping peoples money and there is no way to get a hold of them except emails, which they just ignore.  I'm an honest person who has been in the bitcoin community for over a year now and have never been ripped off like this.  I once had an issue with bitinstant, but they not only fixed the issue but they responded to emails and calls as you would expect. 

If anyone can help me on what I can do, please message me!

I've been using them for a couple of months now. They seem very legit to me. The best thing to do is get your account verified. Just like with anyother exchange.

Dear Dscotese,
     Thank you - We have reached out to Liralen to chime in and post an update on the thread.

- Keyur

No. They are good players and certainly not a scam! We have worked with them in the past and they are fine - email responses can be tardy so try and go through the back-door if possible?

Otherwise - perhaps they have a rep on here to talk with?

Dear Keyur,

In order to protect your reputation, I recommend offering Liralen something in return for posting to this thread in order to prevent more bitcointalk enthusiasts from skipping over CampBX.  It seems like a decent exchange, but a search for any info from Liralen to verify what you wrote above yields nothing.  Alternatively, you can scrub all the data about the resolution of the issue and post it here so everyone can tell that it was resolved, but make sure you scrub it!

I want to see CampBX succeed, but this thread is hindering it.