Topic: [SCAM] BC Game closed account with my winnings! >$90.000 - page 7. (Read 2142 times)

BC.Game Support, do you mind to pick a date of the video call, tell OP here, and create a Team's meeting to get this resolved? Or, if you prefer other service to conduct your video verification, please propose to OP. As OP said, she can't reach you through TG, so the link will probably be best to be delivered through OP's registered email address, just as she proposed.

2nd option.

I'm keep waiting for a meeting invite.
Over 5 months passed. So far I can say I was scammed. That's what I'm gonna say to everyone until it is solved.

I'm... confused. Is this you saying that you finally managed to be on a video call verification with them and they denied you or were you saying you're still waiting for their link? If it's the later, I can try to reach them through PM and urge them to clear this headache. If it's the former... well, I'll ask you to kindly elaborate more on what happened during that call.

For over five months now, I've been denied access to my rightful profits on bc.game casino. This prolonged withholding of funds begs the question: if this isn't a clear-cut example of a scam, then what exactly constitutes one? It's baffling and deeply concerning that despite fulfilling all requirements and expectations, my earnings remain unjustly withheld.

It is just another pretext from them to keep saving my funds. I'm not against it anymore as I mentioned. I requested them to send me a meeting to do the video call through email. What else do I need to do now?

When BC.Game has concluded to solve your problem and they have found a way to clear their doubts about your KYC, then you should not have any problem to verify on video call, if you actually used real documents. During KYC verification. Why would you want to give up your winnings if you don't have any serious problems? Your activity now looks suspicious, is BC.Game's finding against you correct? Can you clear why you are not interested in video call verification?

I'm waiting for BC email with the invitation to have the video meeting.

I'll keep you posted with anything new from it.

BC Support, can you update it after sending the invite?

I somehow missed this one. To clarify, you want to raise a scam accusation against CIL? Because they didn't reply you within... few days?

Ok, I actually have typed a reply to your post on your thread, of which part of it contain a topic about CIL. I am not posting it yet because I accepted your invitation to contact the support myself and inquire about the matter. But apparently I am not as lucky as you, I still can't reach them up to this second because I can't sit in front of my monitor the entire day and diligently wait for their reply, and that they close ticket after a short period of silence from us [I am fair here, I take no side, so I say what actually happens] though their response time to our ticket is hugely disproportionate to the time they gave us to respond to it. I covered about it on the other thread, that they're currently clogged, but that's why my long silence on your thread, and perhaps I better posted it right now and made an addition about that so called "policy" after I can get in touch with them.

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Can you?

I've asked you numerous times to describe the nature of that photo according to your version, yet you keep evading the inquiry and insistent on being allowed to see it. It just strengthen the possibility of Blo-Johan-and-Joana theory, that you're clueless about the photo, how it even looks like.

And now that you're reluctant to do video verification KYC...

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It's not that easy. If you give this whole thread a read, I think you'll come to a situation where you question OP's sincerity and her story, and that BC tries to find the best approach to tackle the case, in regards to the possible situation behind that KYC photo.

If I were BC, I will actually refrain from performing that video call until OP can at least give a hint that she roughly knows what the photo looks like, to prove that it is indeed herself who perform the KYC and the account is owned and operated by her. I somewhat find it kinda suspicious if someone can't describe [and deflecting the question over and over] what she looked like during her KYC.

Well, OP, can you at least tell us something, anything about the photo? The color of your clothes? What background you were in? A blank white wall of your living room? Blue wall as you're in your bedroom? A cafe?

That's why I aimed to cease this issue of private matters. I'm curious about how many more days I'll have to wait to receive a meeting invite. Furthermore, it's utterly futile considering I was a registered and verified user. It's absurd to witness BC.Game acting with impunity, evading any accountability or repercussions.

They will never address the issue with my photo or provide any evidence because they operate deceitfully and have no grounds to justify their actions.

I'm not afraid of them anymore. I'll keep exposing it as long as I live, and I'll keep this thread alive to remember everyone to be aware of this scammers.

BC.Game, you possess my information, my details, my photos, my funds, and my wallet address. The ball is in your court.

OP, the “why” is that they don’t want to pay you, so they're doing everything possible not to pay. Five months is a really long time and nothing justifies it. However, they’re offering a solution now because the forum is watching. And even though they don't have video calls in their terms, and it's unusual, I'd encourage you to do it and brush it off as a minor inconvenience. Only a stupid person would deposit and play here after reading about your ordeal.

I feel it's unjust... I'm merely inquiring about what has already been requested.


Is it unreasonable to request transparency and clarity regarding what was wrong with my photo? It's perplexing that they can't even share the censored image. To me, it seems like yet another excuse to withhold my money.

Additionally, could you provide any evidence that requesting a video call is a standard procedure? I haven't found any mention of it in their terms. I'm not opposed to the idea, and I'm patiently awaiting a meeting request via email.

They gets pressured by you and other users, that's why they choose to handle the case instead of being silent/ignore it. I understand you want them to tell the actual reason why they did it to you, but I guess they won't give it because other people will try to abuse it i.e. double edged sword. Just like in other casinos, most of them won't give the actual reason.

It's better for you to follow what they ask, you might get your coins.

My account is closed since November. I'm waiting for their invite through email to meet them. It will be dragged weeks or months... you will see.
Why only now they "offer" this solution? Why did I need to create a thread here? why not answering emails or chat? why keeping it silently 5 months?

Why did I need to wait 5 months for this? Explain it.

I'm having trouble understanding why you are asking such questions in this situation, despite waiting for help this much of time and after given a solution to cash out your winnings, omg you are hesitant to contact BC Game directly and prefer using a third party, refusing to schedule a video call because you don’t trust them anymore? Then once again seem to agree on video call to confirm your identity.

you should know that video calls for KYC verification are standard in these situations and most casinos require them, not just BC Game, especially with the amount of money in process is a bug sum, so the only solution to resolve your issue efficiently it's best to accept and arrange the video call if you are really the owner of the account and documents sent in first place.

I believe I can't send you PM, thats why. Telegram is blocked in my region as you may know.
Send me an email to my registered email, and share a meeting URL so we can do that via Teams for example.

Can you clarify and specify to everyone what is wrong with my actual KYC?

Can you describe what are the signals you see wrong in my photo? I believe it would be helpfull.

I didn't receive your TG ID in the private message.
Please understand that the video call is an enhanced method to better verify the authenticity of the account.
We look forward to getting in touch with you.

BC Game I sent you PM

LOL, you finally have a reply with a way to verify and get your money, but for some reason you refuse??
That's looks super suspicious to be honest.
I was actually the one that advised bc to consider doing a video verification because I think it's the best way to verify you are truthful. If you have nothing to hide doing this call it the PERFECT way to get this resolved.
If I had something to hide I would act just the way you just did.

Also, If I was waiting to get paid I would jump on that opportunity immediately. To be honest, I kinda expected this reply for some reason, don't know why.
You can use third party all you want now, they offered you a way for KYC, you refused. A 3rd party will tell you the same thing. Guess all that's left to say now is good luck.

Some weeks ago, I contacted you regarding this matter in order to resolve everything accordingly. However, my attempts were ignored, as you may be aware. Despite completing my KYC process and providing all the necessary evidence as requested, my account was closed without any satisfactory explanation or evidence provided, and all my funds were confiscated.

I no longer have confidence in your services and will not engage in any further verification processes directly with you. In the meantime, I will retain my winnings while pursuing alternative avenues for complaint, including your gaming licensing authority.

Moving forward, all communications pertaining to this issue will be conducted through a third party, as I no longer trust BC.Game.

You already possess all the necessary information from me; this appears to be yet another pretext to avoid fulfilling your obligations.

Thank you for your proposal, Holy.

we sincerely apologize for the delayed response and appreciate everyone's attention to this matter.

Regarding the request to disclose KYC data, we must clarify that, based on our policies and security considerations, we are unable to disclose KYC backend data externally.

But to ensure the accuracy and legality of the information on file, we would like to invite OP to participate in a video call. This will allow us to communicate directly with OP to address any potential issues or uncertainties.

To initiate the verification process, please provide your Telegram ID here, and we will contact you to arrange a suitable time for the video call.