[...]
Don't expect any reply contacting CIL - their license holder. I'm gonna open a Scam accusation about it on next week if I still don't hear from them.
I somehow missed this one. To clarify, you want to raise a scam accusation against CIL? Because they didn't reply you within... few days?
Ok, I actually have typed a reply to your post on your thread, of which part of it contain a topic about CIL. I am not posting it yet because I accepted your invitation to contact the support myself and inquire about the matter. But apparently I am not as lucky as you, I still can't reach them up to this second because I can't sit in front of my monitor the entire day and diligently wait for their reply, and that they close ticket after a short period of silence from us [I am fair here, I take no side, so I say what actually happens] though their response time to our ticket is hugely disproportionate to the time they gave us to respond to it. I covered about it on the other thread, that they're currently clogged, but that's why my long silence on your thread, and perhaps I better posted it right now and made an addition about that so called "policy" after I can get in touch with them.
[...]Can you clarify and specify to everyone what is wrong with my actual KYC?[...]
Can
you?
I've asked you numerous times to describe the nature of that photo according to your version, yet you keep evading the inquiry and insistent on being allowed to see it. It just strengthen the possibility of Blo-Johan-and-Joana theory, that you're clueless about the photo, how it even looks like.
And now that you're reluctant to do video verification KYC...
They gets pressured by you and other users, that's why they choose to handle the case instead of being silent/ignore it. I understand you want them to tell the actual reason why they did it to you, but I guess they won't give it because other people will try to abuse it i.e. double edged sword. Just like in other casinos, most of them won't give the actual reason.
It's better for you to follow what they ask, you might get your coins.
It's not that easy. If you give this whole thread a read, I think you'll come to a situation where you question OP's sincerity and her story, and that BC tries to find the best approach to tackle the case, in regards to the possible situation behind that KYC photo.
If I were BC, I will actually refrain from performing that video call until OP can at least give a hint that she roughly knows what the photo looks like, to prove that it is indeed herself who perform the KYC and the account is owned and operated by her. I somewhat find it kinda suspicious if someone can't describe [and deflecting the question over and over] what she looked like during
her KYC.
Well, OP, can you at least tell us something, anything about the photo? The color of your clothes? What background you were in? A blank white wall of your living room? Blue wall as you're in your bedroom? A cafe?