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Topic: [SCAM] BC Game closed account with my winnings! >$90.000 - page 9. (Read 2247 times)

legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
I felt anxious due to the circumstances outlined earlier. There was a significant amount of money held up as they blocked all my withdrawal attempts. When I finally won it, I envisioned making plans for my funds. Besides, I couldn't comprehend how mere nervousness and sweating could justify confiscating $90,000.

The culprit in this situation is not me, but rather bc.game. It's concerning to see that not everyone is exerting pressure on them to address the issue.

To BC.Game:
Quote
My USDT (TRC20) address is TNPDxPWyQFFoj9mV6NPCNN7ZQG9jknVXhs

From now on, I'll solely utilize this forum as a means to communicate with them. It appears to offer a more personal interaction, unlike dealing with automated responses.
They obtained the funds from the game provider, and then unjustly withheld them from me. This situation is simply unacceptable. I urge them to rectify this immediately and fulfill their obligation to pay out my winnings without further delay.

So to clarify, according to your side, the distress shown by you during the KYC process were simply over-sweating and a "dreamy" eyes? To avoid miscommunication, I actually asked your current situation at that time, that alerted BC's team and prompt them to make this decision.



This has to be the most absurd excuse by a casino for withholding a player’s winnings that I've ever encountered. Why is the OP being put on trial here? If BC Games were acting in good faith and were dissatisfied with the OP's picture, they should have simply requested a retake. It's worth noting that the OP had already passed KYC before the big win and the second KYC attempt. This situation reeks of BC Games attempting to steal the OP's winnings and concocting a ridiculous excuse to justify it.

Though I agree that [as I said previously] if OP's KYC shown signs of duress or perhaps even domestic abuse, what they should do is notify the authorities instead of confiscating fund, I won't jump too fast to a conclusion before understanding every side. Perhaps, if the situation BC tried to bring to our awareness involved OP being in a situation where she is clearly "unfit" for a KYC or being forced, like [at an extreme] being held at gun point, or pushed and forced to sit in front of the camera, perhaps they were concerned that the real operator of the user ID #23428479 is someone who tried to bypass account restriction by borrowing her ID, and upon the request of KYC, understanding that their picture won't match her ID, forced her to take her picture.

This is why I ask her what was her situation during that KYC that could trigger BC to classify it as under duress. If it's a mere sweating etc, then it's probably a misunderstanding and an overreaction from BC.
newbie
Activity: 104
Merit: 0
This has to be the most absurd excuse by a casino for withholding a player’s winnings that I've ever encountered. Why is the OP being put on trial here? If BC Games were acting in good faith and were dissatisfied with the OP's picture, they should have simply requested a retake. It's worth noting that the OP had already passed KYC before the big win and the second KYC attempt. This situation reeks of BC Games attempting to steal the OP's winnings and concocting a ridiculous excuse to justify it.

100%!
member
Activity: 365
Merit: 10
This has to be the most absurd excuse by a casino for withholding a player’s winnings that I've ever encountered. Why is the OP being put on trial here? If BC Games were acting in good faith and were dissatisfied with the OP's picture, they should have simply requested a retake. It's worth noting that the OP had already passed KYC before the big win and the second KYC attempt. This situation reeks of BC Games attempting to steal the OP's winnings and concocting a ridiculous excuse to justify it.
newbie
Activity: 104
Merit: 0
I felt anxious due to the circumstances outlined earlier. There was a significant amount of money held up as they blocked all my withdrawal attempts. When I finally won it, I envisioned making plans for my funds. Besides, I couldn't comprehend how mere nervousness and sweating could justify confiscating $90,000.

The culprit in this situation is not me, but rather bc.game. It's concerning to see that not everyone is exerting pressure on them to address the issue.

To BC.Game:
Quote
My USDT (TRC20) address is TNPDxPWyQFFoj9mV6NPCNN7ZQG9jknVXhs

From now on, I'll solely utilize this forum as a means to communicate with them. It appears to offer a more personal interaction, unlike dealing with automated responses.
They obtained the funds from the game provider, and then unjustly withheld them from me. This situation is simply unacceptable. I urge them to rectify this immediately and fulfill their obligation to pay out my winnings without further delay.
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
I found myself compelled to undergo the KYC procedure on BC.Game casino shortly after a significant win. However, in the midst of pressure and the fear of losing my funds, I complied by uploading my photo. Yet, instead of empathizing with my situation, they accused me of acting under hardship. My defense is rooted in the very fear that drove me to comply – the fear of losing everything. Disregarding my concerns, they promptly closed my account.

[...]

Without being too specific [to avoid confusion: I actually urges you to avoid being very specific and detailed, to keep your anonymity, so a simple yes and no and the likes is good, I think] can you please elaborate more what do you mean when you said you're under pressure? On what situation and condition were you when you perform your KYC? Perhaps it's what BC classify as "under duress".

Perhaps like you're sweating on your forehead? Frowning? Bewildered eyes? Very messy hair due to you pulling it to every direction prior to taking the picture? Or is it something serious that one can easily relate to a domestic abuse like bruises, or redness due to recent slaps?

I am not being nosy, I was just trying to understand better from your side, if you can recall your situation when you underwent the KYC, if it's a simple misunderstanding from simple as a result of and a sign to a light distress, like perhaps your hair covered some part of your face because you're pulling it to every direction ["crazy hair", if you may], your eyes looks dazed and empty like someone in depressive state or withdrawing themselves while you're actually just in shock due to the win.
newbie
Activity: 104
Merit: 0
Thanks for posting about your issue here.

Pretty straightforward case for us. OP's account was locked because her KYC verification violated our terms.

During our team's review of the Big Win withdrawal, we found that the KYC verification submitted by this user showed clear signs of being under duress when uploading her photo.

As a result, our team closed the account. Due to privacy reasons, we cannot disclose the photos on the forum.

Before the account was locked, the user made withdrawals totaling approximately 14x the initial deposit.
It's a joke? how does the situations matter with your terms? it's very subjective.

I'm not sure what being under duress you mean, but if her KYC is legit, I don't see anything wrong with it regardless what the situation, condition or wear weird stuff. It's really a premature excuse to lock someone else accounts.

Well, withdrawing 14x the initial deposit has nothing do with this case...


I found myself compelled to undergo the KYC procedure on BC.Game casino shortly after a significant win. However, in the midst of pressure and the fear of losing my funds, I complied by uploading my photo. Yet, instead of empathizing with my situation, they accused me of acting under hardship. My defense is rooted in the very fear that drove me to comply – the fear of losing everything. Disregarding my concerns, they promptly closed my account.

Based on my distressing experience with BC.Game casino, I strongly discourage anyone from subjecting themselves to similar treatment. Their unfair accusations and immediate closure of my account, without conducting a proper investigation, highlight a blatant lack of integrity and customer care. I urge you to avoid this casino to spare yourself from encountering similar frustrations and disappointments.

newbie
Activity: 104
Merit: 0
The only trusty way to get is them to provide a copy from whatever they saw wrong. Any other thing will not be accurate or will not help. Got it?
So would it be OK for you if BC.Game provided the photos/videos they think are suspicious, including your communication with the platform if necessary? I also think AHOYBRAUSE's suggestion that the data should otherwise only be shared with selected, high-ranking users is a very good idea. I am also sure that some people here would be willing to do so.

If, in your opinion, everything is OK, the case will hopefully clear up quickly.

Hopefully it is also understandable that BC.Game MUST stop the KYC process at the slightest suspicion that something might not be right ("it's my account" vs. "oops, it's not my brother's account"). After all, if it turns out that the data was forged and the money is used for illegal activities, for example, they make themselves liable to prosecution. After all, platforms don't carry out KYC for fun.


Yes it would be OK, I had said. But I would like to see it aswell, it is my info, and I would confirm it.
Also I don't see this covered in their ToS...

I agree but that wasn't the case. And I was already verified, as they said, I withdrew 14x my deposit, but I can't withdraw the big win.
legendary
Activity: 2296
Merit: 2721
The only trusty way to get is them to provide a copy from whatever they saw wrong. Any other thing will not be accurate or will not help. Got it?
So would it be OK for you if BC.Game provided the photos/videos they think are suspicious, including your communication with the platform if necessary? I also think AHOYBRAUSE's suggestion that the data should otherwise only be shared with selected, high-ranking users is a very good idea. I am also sure that some people here would be willing to do so.

If, in your opinion, everything is OK, the case will hopefully clear up quickly.

Hopefully it is also understandable that BC.Game MUST stop the KYC process at the slightest suspicion that something might not be right ("it's my account" vs. "oops, it's not my brother's account"). After all, if it turns out that the data was forged and the money is used for illegal activities, for example, they make themselves liable to prosecution. After all, platforms don't carry out KYC for fun.
newbie
Activity: 104
Merit: 0
The only trusty way to get is them to provide a copy from whatever they saw wrong. Any other thing will not be accurate or will not help. Got it?

Did you make any verification anytime? it isn't a simple photo uploaded...
hero member
Activity: 770
Merit: 828
Leading Crypto Sports Betting & Casino Platform
I'm not the one who has to send anything. BC.Game made an accusation. Ask them to send holydarkness and me a copy to validate the document. Let them omit my ID data.

They are the ones accusing me, you know? My accusation is simple, I played a game, I had winnings, my account was blocked and my winnings were stolen. BC.Game should better justify why it doesn't pay me what's owed to me - not me.

I wonder how many people in the world are scammed like this and have no exposure to their situation. You should reconsider advertising this casino imo.

Actually, you are seeking help in this forum.
So the one doing the accusation here is you. If you don't want help, so be it. You just make it more difficult for yourself here. I just tried to help and me suggesting this would bring more clarity than we have right now.

It's your word against theirs. Showing the picture would have helped your case.
And let me me decide who I advertise, thanks.
newbie
Activity: 104
Merit: 0
I'm not the one who has to send anything. BC.Game made an accusation. Ask them to send holydarkness and me a copy to validate the document. Let them omit my ID data.

They are the ones accusing me, you know? My accusation is simple, I played a game, I had winnings, my account was blocked and my winnings were stolen. BC.Game should better justify why it doesn't pay me what's owed to me - not me.

I wonder how many people in the world are scammed like this and have no exposure to their situation. You should reconsider advertising this casino imo.
hero member
Activity: 770
Merit: 828
Leading Crypto Sports Betting & Casino Platform
My USDT (TRC20) address is TNPDxPWyQFFoj9mV6NPCNN7ZQG9jknVXhs

Feel free to repair the issue. I don't need an account on your casino anymore but I need my winnings. Thanks

Maybe you can show someone here, preferably holydarkness, the picture in question that lead to this decision.
I am sure this would shed some light on the whole situation. Of course you should blur your ID but just so that someone could actually see for themselves if there is some kind of distress signal or anything else suspicious in the picture.

Obviously if you send it to somebody, use the exact same one as in the KYC procedure, if you don't there are certain ways to find out and then your reputation is gone and you can't expect any help here.
newbie
Activity: 104
Merit: 0
My USDT (TRC20) address is TNPDxPWyQFFoj9mV6NPCNN7ZQG9jknVXhs

Feel free to repair the issue. I don't need an account on your casino anymore but I need my winnings. Thanks
legendary
Activity: 2632
Merit: 1462
Yes, I'm an asshole
Thanks for posting about your issue here.

Pretty straightforward case for us. OP's account was locked because her KYC verification violated our terms.

During our team's review of the Big Win withdrawal, we found that the KYC verification submitted by this user showed clear signs of being under duress when uploading her photo.

As a result, our team closed the account. Due to privacy reasons, we cannot disclose the photos on the forum.

Before the account was locked, the user made withdrawals totaling approximately 14x the initial deposit.
It's a joke? how does the situations matter with your terms? it's very subjective.

I'm not sure what being under duress you mean, but if her KYC is legit, I don't see anything wrong with it regardless what the situation, condition or wear weird stuff. It's really a premature excuse to lock someone else accounts.

Well, withdrawing 14x the initial deposit has nothing do with this case...
The photo shows that she did the KYC under threat

This time, I actually have to agree with this. What kind of "KYC under threat" do you mean and how is it justifies the account being locked and amount winning being held? She shows the distress hand signal on her KYC? If she did, notify the authorities to send help to her home, not confiscate her funds.

Please elaborate more.
jr. member
Activity: 122
Merit: 1
Thats is the funniest excuse to not pay a player I have ever read on this forum.As already stated, which rule was violated? How dare you keeping the big win for yourself? It's been paid by the game provider.Maybe the person was just stressed because of the KYC situation and had fear you are trying to fuck he over. And as it seem he/she was right with that assumption.



it is ridiculous... they do whatever they want. I'm trying to reach their license holder without any success... if someone could provide me a contact I appreciate.

good luck with this case... it is a large sum of money, I believe they will keep running from paying it...
newbie
Activity: 104
Merit: 0
Thanks for posting about your issue here.

Pretty straightforward case for us. OP's account was locked because her KYC verification violated our terms.

During our team's review the Big Win withdrawal, we found that the KYC verification submitted by this user showed clear signs of being under duress when uploading her photo.

As a result, our team closed the account. Due to privacy reasons, we cannot disclose the photos on the forum.

Before the account was locked, the user made withdrawals totaling approximately 14x the initial deposit.


OMG. If I had an huge loss im pretty sure this wouldnt be the outcome.

So I cant have my funds because in your opinion I was being threatened during a photo? Is it? Really?



You had already verified my account prior to re-requesting all the information. It appears that 14 times the initial deposit is the threshold, correct?

Do you want me to send you back those 14x amount back? It is funny because I had my account verified before that big win and then a new verification was requested.

I need my funds, please. 90 thousand dollars is a lot of money to everyone, me included.
member
Activity: 622
Merit: 36
Thats is the funniest excuse to not pay a player I have ever read on this forum.As already stated, which rule was violated? How dare you keeping the big win for yourself? It's been paid by the game provider.Maybe the person was just stressed because of the KYC situation and had fear you are trying to fuck he over. And as it seem he/she was right with that assumption.

hero member
Activity: 952
Merit: 662
The photo shows that she did the KYC under threat
I know, can you show the rules that uploading KYC under threat violates your terms?
copper member
Activity: 93
Merit: 55
Official Support Handle for BC.Game
Thanks for posting about your issue here.

Pretty straightforward case for us. OP's account was locked because her KYC verification violated our terms.

During our team's review of the Big Win withdrawal, we found that the KYC verification submitted by this user showed clear signs of being under duress when uploading her photo.

As a result, our team closed the account. Due to privacy reasons, we cannot disclose the photos on the forum.

Before the account was locked, the user made withdrawals totaling approximately 14x the initial deposit.
It's a joke? how does the situations matter with your terms? it's very subjective.

I'm not sure what being under duress you mean, but if her KYC is legit, I don't see anything wrong with it regardless what the situation, condition or wear weird stuff. It's really a premature excuse to lock someone else accounts.

Well, withdrawing 14x the initial deposit has nothing do with this case...
The photo shows that she did the KYC under threat
hero member
Activity: 952
Merit: 662
Thanks for posting about your issue here.

Pretty straightforward case for us. OP's account was locked because her KYC verification violated our terms.

During our team's review of the Big Win withdrawal, we found that the KYC verification submitted by this user showed clear signs of being under duress when uploading her photo.

As a result, our team closed the account. Due to privacy reasons, we cannot disclose the photos on the forum.

Before the account was locked, the user made withdrawals totaling approximately 14x the initial deposit.
It's a joke? how does the situations matter with your terms? it's very subjective.

I'm not sure what being under duress you mean, but if her KYC is legit, I don't see anything wrong with it regardless what the situation, condition or wear weird stuff. It's really a premature excuse to lock someone else accounts.

Well, withdrawing 14x the initial deposit has nothing do with this case...
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