the person in the video call was not the account holder
If it was true, I wouldn't argue neither requesting everything. But it isn't true.
Ask them to make a call with a language where the customer is main language, or allow her to use google translator etc.
And ask normal things, the things that the person needs to know while using the website:
how to deposit
how to play
how to withdraw
what were the deposit methods used
how long I have been with my account closed
what was last game played?
even they could reopen the account and ask me to play the usual games... now asking for vip program? cashback schedules? is it a requirement to know about how that works?
those aren't basic things.
My winnings came from my deposits and my plays, not any bonus, I don't know how does it works as I never used it.
If you are not happy with the decision then make a complain to BC's license provider. If you are not happy with the decision of the license provider then find a good lawyer, file a case against BC and their license provider. I think there are many law farm who works in the condition of no win no fee. $90,000 is a good amount of money to receive a good reward for your lawyer if they can win the case for you.
He has made [or claimed to be] a plan to file a lawsuit against BC before he did the video call, the first one, refused to attend the video verification because the invitation was not [according to his lawyer] written formally in a way that has weight in court-room, somehow missing the fact that it actually did. He also said he'll make a recording of the session as part of evidence in court, in case BC played funny, which he also somehow did not. It strongly point to a possibility that the whole lawsuit thing is a threat just to scare BC to pay him without having to undergo the KYC, because he knew he'll lose if it got to the point of video verification.
In case you missed this, OP is a suspected prolific abuser and extortionist. He previously weaponized his "gambling addiction" to
force Rollbit to pay him because their system failed to exclude his alt-account. Succeeded with that, he disposed the
SimpleMachin34 account, made a complaint against BC under
ghostingura2,
for a missing bets, that when the case was paid by BC, escalated another one, on the very same thread, saying that he can't counter-bet because they took a little while to settle.
Upon further investigation and it's
made known by
AHOYBRAUSE that he's SimpleMachin34 with other account, and that he had a gambling addiction, he tried to pull a stunt requiring BC to take responsibility for not blocking him due to the addiction.
Simultaneously, he made this complaint with this account for this case, which BC found out that the KYC made for this account has no credibility and that the ID being used are very highly likely someone else's. Judging from his history, I am strongly believe he has several accounts in BC, got banned for one or two reason, and tried to use this account to circumvent it. The connection between Joana226, ghostingura2, and SimpleMachin34 are through the inconsistencies of English proficiency of Joana226, the attempt to mislead people by deliberately [and so abruptly] losing his grammar fluency, and the uncanny writing quirk shared between the accounts [please read my post number #167 and #170 on this thread, as well as
post #704 on this thread].
In fact... has he sent you that PM? I believe it's roughly about him and his attempt to get a support and/or to twist yet another story?
OP, I challenged you, do you dare enough to give permission to BitcoinGirl.Club to publish what you wrote to him publicly?
I am sorry, I usually will not challenge someone to do such a violation to anyone's privacy and approach cases with level-headedness, but this particular user with his disgusting history across platforms really irk me.
I've been closely monitoring his account activity since my last post [and by closely, I mean really closely, several times every time I am online, coming back to his page right after every post I made] and I noticed he's never going back online upon realizing that his nefarious agenda failed miserably, that everybody can see through his facade, and that I kindly inform him that the more he post, the more I can learn about his writing style to help me identify his other account in future case. I believe he's been monitoring this thread as a guest or through his yet another account, and only jumped when he saw he get a chance to manipulate someone else... not knowing that the user he tried to manipulate is a seasoned user of the forum.