Special thread concerning bitmains coupons refunds discounts. June 2020 update - page 4.

DJsC

newbie

Activity: 16

Merit: 8

I just received a shipment for a T17+ 61T (I agreed to the downgrade from the 64T). So far, the machine is operating at an average of 62T so not too bad.

I was a little anxious at requesting a refund since there is close to USD500 in my account. But here is my email exchange and it sounds promising.

Quote

Hello me,

Thanks for your consultation!

If you choose refund, please kindly provide a valid BTC wallet address, thanks.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
BITMAIN

---
(me)

Dec 18, 05:51 CST

My account is showing a credit of USD496.90 as a result of a price change and also of you not having any T17+64T in stock.

I do not plan on purchasing a miner in the near future so request a BTC refund for this amount as soon as possible.

Kind regards,

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

update for my t17+ it is not shipped it is due to ship by dec 20 but since I said I want the 64th version and won't downgrade to the 58th version it will be a late delivery.

update for my t17 40th model it shipped it was due to ship by dec 31 and shipped dec 19 which is early I suspect they did to to help make up for the late t17+

update for my s17 pro no news due to ship on jan10-20

update for my refund for the s9k units 114 usd in btc it has not come yet.

it is due to this address

https://www.blockchain.com/en/btc/address/146UJM5kgzLVUV23CXCf33KQKHckoX1gx3

TheYankeesWin!

sr. member

Activity: 464

Merit: 301

I got that email yesterday so maybe I get some coin this week.

favebook

sr. member

Activity: 604

Merit: 416

Quote from: MoparMiningLLC on December 18, 2019, 07:36:05 AM

Tomorrow, December 19th, will have been 4 weeks since they told me I would get my refund - I got this email this morning...

Day after I got a similar email, I was refunded. So you should expect your refund this week.

MoparMiningLLC

legendary

Activity: 2254

Merit: 2419

EIN: 82-3893490

Tomorrow, December 19th, will have been 4 weeks since they told me I would get my refund - I got this email this morning:

Quote

Carol (Bitmain)

Dec 18, 15:43 CST

Hello Moparminingllc,

Thanks for your consultation!

We've delivered the refund file to our finance team and the refund should be finished within 2 weeks, please wait patiently, thanks.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
BITMAIN

AlecMe

full member

Activity: 392

Merit: 159

My third batch t17e just shipped (better than the second batch from September which was delayed).

I have already emailed Bitmain already that the $194 overpayment to be sent in BTC, within one month.

Waiting for a reply now.

Nothing on the first BTC refund yet, only the $200 coupon that is on my Bitmain account that is available so far.

prpz

member

Activity: 81

Merit: 43

I am considering ordering s17+ couple units but I think price might drop a bit
Also these units not running right in cold is an issues (Canada ) I have mine on a open window...so air coming im is in the -5 to -15 range
plus the power consumption being higher than advertised is a potential issue
ugh...buy coin or buy gear
plus I feel a new unit is just around the corner

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: bigassboy on December 16, 2019, 07:18:42 AM

my situation almost the same as yours and was offered the T17+ 58TH for usd1203 instead of the 64TH and I took it. The previous order was canceled and credited to my balance and bitmain immediately issued usd150 coupon for that. So $1203 - 150 = $1053 and payment was made with the credits that is in my account balance.

Have not been replied to as of yet. It is 230 am in China I will email them in a bit asking for what they will do.

VRobb

hero member

Activity: 1610

Merit: 538

I'm in BTC XTC

Latest reply came from Carol and she confirmed I will receive a refund of USD$808 in BTC within a month, and will be based on the exchange rate at the time of refund - likely waiting for BTC to have a bull run so less coinage for given $$ amount.
Either way at least it's coming. Eventually. Like any miner you buy from them... Cheesy

bigassboy

sr. member

Activity: 373

Merit: 254

my situation almost the same as yours and was offered the T17+ 58TH for usd1203 instead of the 64TH and I took it. The previous order was canceled and credited to my balance and bitmain immediately issued usd150 coupon for that. So $1203 - 150 = $1053 and payment was made with the credits that is in my account balance.

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Just sent this in today

Quote from: philipma1957

Re: philipma1957, you’re invited to let us know how we can do better【BITMAIN - Ticket ID 59xxxx 】
Dec 15 at 10:55 AM

PHILIP Axxxxxx
To: Bitmain
Cc: Philip Axxxxxx
Hi Carol,

It is 10:50 am in New Jersey. I figure it is 10:50 pm sunday night in China. I am following up on this issue.
I checked my order and it included a 375 coupon and I paid 1355 via paypal. This comes to 1730. I am looking at what you have available rather then the t17+ 58th you want me to buy. I see you have a s17 50th that ships quickly. Cost is 1253 + 129.32 to ship comes to 1382.32 I used a 125.30 coupon for this. The order came to 1257.02 since my order for the t17 + is to be cancelled and I am due a 1730 credit I ordered the s17 today

Order ID: 00120191215xxxxx in USD for $1257.02 So I would like my 1730 credit to go for this order.

Order would cost me $0 out of pocket. and I should end up with 1730 - 1257.02 = 472.98 credit balance left over.

So to repeat I do not want your offer of a lesser t17+ at 58th I want you to place a credit against my order number.

Order ID: 00120191215xxxxx for 1 s17.

Please get back to me on this.

Best Regards

Philip Axxxxxx
AKA
Philipma1957 of bitcointalk

So we will see what happens I spent a 173 coupon a 10% which was 125 so the new order was 125 cheaper.

I would not mind the s17 at 50th to replace the t17+ which should have been 64th.

It is sunday night 11pm in china so maybe 12 hours for an answer.

MoparMiningLLC

legendary

Activity: 2254

Merit: 2419

EIN: 82-3893490

Quote from: Biffa on December 14, 2019, 05:43:10 AM

I know what he is talking about, we are talking about -5 and below.

I'm seeing the same problems, probably at the same location...

ahh so super cold - gotcha.

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: Biffa on December 14, 2019, 05:43:10 AM

I know what he is talking about, we are talking about -5 and below.

I'm seeing the same problems, probably at the same location.

...

I had 1 of 2 17e's drop out at -5c maybe -8c 16f is closer to -8c. These units were in the Howell solar array which is an unheated barn loft.

Right now we are running 1 a1066, 1 t17e, 1 s17, 1 s17 pro and we are warm enough that they run.

Back on topic no reply to my email to Carol which makes sense as it is Sat 9 pm in China and they are not working.

Biffa

legendary

Activity: 3234

Merit: 1220

I know what he is talking about, we are talking about -5 and below.

I'm seeing the same problems, probably at the same location.

Code:

2019-12-13 13:53:24 driver-btm-api.c:243:check_bringup_temp: Bring up temperature is -12
2019-12-13 13:53:24 driver-btm-api.c:196:set_miner_status: ERROR_TEMP_TOO_LOW
2019-12-13 13:53:24 driver-btm-api.c:137:stop_mining: stop mining: Environment temperature is too low!
2019-12-13 13:53:24 thread.c:706:cancel_read_nonce_reg_thread: cancel thread
2019-12-13 13:53:24 driver-btm-api.c:123:killall_hashboard: ****power off hashboard****

favebook

sr. member

Activity: 604

Merit: 416

Quote from: MoparMiningLLC on December 13, 2019, 11:46:48 PM

what do you consider colder temperature? I have had ambient temps drop to 40F and had no issues with my T17s so far - knock on wood.

I am in a same boat as you. S17 Pro, S17e and T17e all working at around 5C which is around 40F.

MoparMiningLLC

legendary

Activity: 2254

Merit: 2419

EIN: 82-3893490

Quote from: Biodom on December 13, 2019, 06:52:00 PM

purely anecdotally, S17, S17pro (even more so) and even T17 are locking up in colder temperatures, maybe a thing to consider if you are using ambient air and are in the Northern hemisphere. I am done ordering and unlikely to resume, unless they give me a huge discount.

what do you consider colder temperature? I have had ambient temps drop to 40F and had no issues with my T17s so far - knock on wood.

Biodom

legendary

Activity: 3892

Merit: 4331

purely anecdotally, S17, S17pro (even more so) and even T17 are locking up in colder temperatures, maybe a thing to consider if you are using ambient air and are in the Northern hemisphere. I am done ordering and unlikely to resume, unless they give me a huge discount.

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Well since they sent email at 4am EST time and I answered it 8am EST time

it means they sent it at 4pm on a friday in China got my reply at 8pm on a Friday in China

Sooooo that is a delay in reply until 4am on monday in New Jersey which is 4pm on monday in China.

They will hope I don't answer their replay and I will be delayed until 4am tuesday morning.

See where we are going.

The problem is I have over 30,000 in paypal paid for gear I have six months to pay and their delay tactics won't really work well for them in my case.

Well I will have a dozen emails to go to fix this one. Wish me luck.

BTW I will tell them to send me a s17 pro in January as you suggest.

Biffa

legendary

Activity: 3234

Merit: 1220

If it was me, I'd go for the S17-Pro 53TH in January and get a credit on my account, or paypal balance.

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: favebook on December 13, 2019, 10:43:15 AM

Holy hell !!
I have one T17+ due for shipping 11-20 January. I damn hope I will not get this kind of email, especially since I can neither use PayPal nor USD wire... They would have to reimburse me in BTC and we all know by know how long that process is and what a hassle it is.

yeah it is a freaking mess.

At the moment

I have

1) the t17+ status in limbo as shown above.

2) the t17 status okay and a paypal order due dec 21-31

3) the heavy discount s17 pro due early Jan paid in btc.

Just remember these are all stalling tactics they use to hundreds of customers. Stick to it over and over and over.

Polite
persistent
professional

emails over and over and over is the way to go.

Topic: Special thread concerning bitmains coupons refunds discounts. June 2020 update - page 4. (Read 4286 times)