Believe me when saying I have tried to get in touch with anyone who could be considered in charge of the affiliate program - bad luck, nobody cared, support obviously couldn`t help since that`s not some support issue.
Did you just make the assumption that support couldn't help? Try it, they've been really patient with me and points me where I need to go or who to contact,
Also, there is a reason why I made that post on here - as already mentioned, there was an issue back then and now this. Even from a player perspective alone, this sucks, plain and simple.
Sorry about your experience. I have an affiliate issue with another
site, so I think I can relate.
The screenshot (its content) makes it even worse? I haven´t bothered checking their terms but right now it looks like:
My player was contacted, which according to your screenshot means he should have more than min withdrawal balance and if he doesn`t act, his account will be deleted and balance lost (see the email I quoted). If he had less than min withdrawal balance, they would be waiting another 12 months before deleting the account and removing the balance? That doesn´t even make sense?!
I went and had a chat with Emily from Live Support. She gave me that screenshot. You should try asking her or one of her teammates.
And in my "understanding", if a player have not logged-in to the site for at least 6 months he will be considered an
Inactive Player .
2 types of Inactive Player
- a. The inactive player have minimum withdrawal amount.
They will contact the inactive player by email (if there is a registered email address for this account), otherwise we will wait 12 months before trying to contact you once again. If after 12 month-period, you have not yet logged in, the account will be deleted and the balance forfeited.
- b. The inactive player doesn't have minimum withdrawal amount.
They will contact the inactive player by email (if there is a registered email address for this account), if you do not reply and do not log into your account within the next 30 days, your account will be deleted and the balance forfeited.
-Hope I was able to help.