I was hoping not to have to post it here, but I think I have to in order to have any chance of getting my refund.
I am not biased against KnC or trolling, in fact I feel bad for not knowing them when pre-orders were open.
I decided though I don't want to buy a miner that ships in October (with the new orders).
When I saw the hosting options I got crazy - I thought I did not have to buy the miner and the offer seemed unbelievable.
Unfortunately the site is not very helpful to see this.
It was only later when I discovered here that I had to order an ASIC before hosting is enabled.
I think it was a huge mistake to sum the whole period and pre-pay it, it confused many people here as I see.
So I asked for refund (I paid with BTC) but I hate to say I am not very optimist. Here is the mails:
1st:
"Hi,
I saw the hosting offer today and I ordered without having bought a miner previously!
I don't plan to order an item separately so I would like a refund.
I paid in bitcoins so it would be easier for you.
My order is the following:
https://bitpay.com/invoice?id=LqWvUj7FiaatjhfyoMZBoJ4S-TQ8vRDDBEZjKa2kV1g=Thank you in advance and sorry for the misunderstanding.
Best regards,
kLee"
2nd (just to make sure they have an address):
"My btc address is:
xxxx"
3rd:
"Hi,
Any feedback?"
Reply:
"Hi,
I’m assuming you plan to have a hosted miner. If you order a miner and make a note in with the order number of the hosting we can link them together.
Thanks,
Carl
Med vänlig hälsning | Best regards
Carl Sidenvall, customer services
Kncminer
www.kncminer.comOffice: +46 8559 253 20"
4th:
"Hi,
I am not interested in purchasing a miner thank you.
I thought the prices for hosting were without having to buy a miner!
I live in Greece so with actually buying a miner I would prefer it shipped to me at that prices, hosting would not be
the optimal option!
Regards,
kLee"
No reply since then!
I forgot to say I phoned to the company yesterday (before the mail) and a guy said to mail the support.
First mail was send after that yesterday.
The rest today.
Their reply was 4:24PM local time (now it is 10:45PM).
I hope they will send my refund, no money for buying a miner unfortunately else maybe I would consider ordering a Mercury and paying the difference (though I don't believe it is wise - better go 2xJupiter to be sure with the rise in difficulty).
The whole hosting issue and reluctance to refund me immediately in bitcoins is kind of a red flag IMHO.
Peace.
EDIT: My English are not good because I don't have time for revision before posting, sorry guys...