Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 2. (Read 64413 times)

You will have a better chance of getting a solution by emailing them than writing here. This thread is no longer attended by the team.

Useless, I received no official reply since March 13... My account still locked, my coins unavailable.
Xapo, do something about your customers !
 

Is it too high amount to send and receive from XAPO account?

I too have an account with them for many years and I did many transactions over 1 BTC but never faced this issue. My account also fully verified because earlier I was using their debit card for ATM withdrawals.

Ok Xapo, it has been over a week and had no reply from you.
 I am registered for over 2 years, with all id's, and even used your debit card (before they ware closed).
I received an email from you that my account account is blocked.
What is this:

After reviewing your account details and activity, our compliance team determined that due to the type of activity you are conducting and the information you provided, your account needs further information and/or documentation.

We need to proceed to a enhanced identity verification of your account, please provide the following:

A photo of you holding your ID

In order to continue using Xapo, please provide a brief description of your recent activity performed within your Xapo account in relation to your BTC transactions regarding the following:

    What is your interest in bitcoin? What is the purpose of your Xapo account and the estimated volume of operations?
    Please explain your current source of income, actual occupation estimated yearly income and estimated net worth. Please attach supporting documents.

Additionally, it came to our attention an specific transaction:

Date: 2018-02-26 19:37:59
BTC Received in Xapo account: 0.84767416 BTC
Tx: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Address output: xxxxxxxxxxxxxxxxxxxxxxx

Please provided specific information regarding the source of funds, related persons involved and nature of the transaction.

During the interim, you may still access your Xapo account, however, your transactional capabilities have temporarily been suspended. (I AM NOT ABLE TO LOGIN WHATSOEVER !!)

Please get back to us about these concerns so our compliance team can check these as soon as possible. We thank you for your cooperation and patience! This process is in place because Xapo takes security very seriously and we want to keep you in the loop regarding important activity within your account.

Thank you!
Xapo Compliance Team

I already provided you with my documents. Also replied to your email but no answer.  
Please resolve this !

And now you know how much does they had with their customers
Move your coins to another trusted web-based wallet or desktop wallet instead
If they don't put respect on you, the customer, then they don't deserve your business

Since it looks like your coins still stuck, you might want to keep contacting them or as Potato says above, contact them directly via Social Media

thanks for your advices.

i tried all social media=))
and got no response.

it is not about price of btc bro, it is about respect to customers, respect your job...

You can also try to follow it up on their social media's below:

https://www.facebook.com/xapoapp
https://twitter.com/xapo

Unfortunately, Only xapo can solve this and there is nothing left to do except to enter the big waiting game because as mentioned above, xapo is known for their closeness with turtles and horrible service.

I would like to say that this could be because of high traffic that most bitcoin services are receiving as the recent price hike attracted several users but NO, since this kind of problem/s existed even before.

And obviously, You're not the only one who's experiencing this: https://www.reddit.com/r/Xapo/

Come on!!

Of course i wrote them emails! not one mail, mails.

They said they will be back in 24 hours, but no feedback...

Might want to contact their support in that case, they don't reply to this topic anymore
Now, they only give support if you email them, but good luck getting a reply as their support are known for being slow
Next time use desktop based wallet instead

As far as I know, nope
You have to contact their email instead, which is disappointing for a company this big to not have phone based customer support

Yes, meaning to say they still haven't initiated my transaction. 20 hours...

I am not waiting an answer,

I want to show what is xapo...

Meaning to say they still haven't initiated your transaction? is that it?

or you've already got a transaction hash from them but it's been unconfirmed for 12 hours? If so, post your transaction ID here.

But from what I know, Xapo's High Priority Fee means exactly as it sounds. It's indeed "high" and miners prioritizes transactions with a higher included fee so once your transaction has been broadcasted to the network, it'll be confirmed in just a few blocks.

You are asking too many questions here and Xapo never give you reply here because their support is not checking this thread for long time so better try to contact on site because you have no other option for your transaction and safety of money

Hi,

I made a btc transaction to another wallet 12 hours before and i am still waiting for you to "validate" my transaction. Not blockchain...

And i paid "high priority" tx fee

Here are my questions:

When will my tx will be validated?

Is ıt usual in xapo such as looooong delays?

What is the reason of delay?

What is the meaning of "high priority" for xapo?

Who will pay my damage for this delay?

And last question:

Do you have any customer service?

What is your service?

What are you doing?

....

cant signup, just got every time try later error...any suggestion?

Lol any phone number to call to? Need my password to make a new deposit and no answer from support

I think it is because of the rules  of visa card that they allow crypto cards to only Europe  that is why almost all of the crypto debit card providers has announced that their cards are now available only within Europe.

I know... Whatever you said about their customer service was absolutely right. I already stopped using their services a while ago, but I forgot to update a Bitcoin address on my recurring invoices. That was my bad.

I am really surprised that peoples still using this xapo because now they are charging for incoming and outgoing both which is ridiculous for bitcoiners support is also worst on this forum as they never reply any one even its urgent or any thing they will never reply to you 

I see your point, but I am not entirely sure if I would agree with you on this one.
I mean, Mt.Gox was not a scam from the very beginning, you know.
I really had to press hard to get my money back from Xapo, and, although I was lucky enough, I am pretty sure there are others who have lost significant amounts of money because of Xapo's recent policy changes.
The overall dismissive attitude of the customer service certainly didn't instill a sense of confidence and trust in them.

I agree that Xapo sucks. Users, forced to login by downloading Xapo app, fees for incoming small bitcoin transactions, higher fees for sending bitcoins, bad customer support, blocked debit cards for non EU users and etc. Many users left Xapo after everything that, including me. And I don't see any reasons to use their service again. But still, I don't see reasons to compare it with Mt.Gox. I don't that they are turning into scam, maybe they just have bad business strategy