To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 5.

hahay

legendary

Activity: 3458

Merit: 1055

Leading Crypto Sports Betting & Casino Platform

Quote from: hahay on May 29, 2017, 06:08:32 PM

I've never used an xapo wallet to keep my bitcoin, now I'm looking for a web wallet for a low fees but with good security and safety. Whether xapo can be the exact option for the recommended web wallet?

Quote from: bitart on May 30, 2017, 03:33:37 AM

I use it and it's OK. If you don't use faucets, you won't have problem with the fees (they charge fees if you transfer outside of Xapo, but if you transfer between two Xapo wallets, it's free (or ift was free last time I have tried)) You can apply for a debit card too, linked directly to your web wallet and you can spend your coins directy with that VISA card. It's pretty straightforward, I like it. Just be sure you don't need support, because it really takes time until they manage to reply to your question, they need to manage that part somehow better, but despite that they're a good wallet provider.

Quote from: batang_bitcoin on May 30, 2017, 08:03:16 AM

Xapo is good but they are now for free if you know their adjustment for the fees and you are an old time user of it, for sure you will be disappointed. But since you are a starter it's possible that you will love to use xapo, it's safe and recommended by many people but be careful with incoming transactions, don't try to receive smaller amount, lower than 0.0005 for your safety.

Thank you for your input guys , the first time xapo was launched I was able to open an account there, but after how many days later I want to login then I forget the password and after that incident I never use it again. After hearing a pretty good suggestion from you guys I think now I will use xapo to keep my bitcoin in web wallet. thanks once again

batang_bitcoin

hero member

Activity: 2968

Merit: 600

Eloncoin.org - Mars, here we come!

Quote from: hahay on May 29, 2017, 06:08:32 PM

I've never used an xapo wallet to keep my bitcoin, now I'm looking for a web wallet for a low fees but with good security and safety. Whether xapo can be the exact option for the recommended web wallet?

Xapo is good but they are now not for free if you know their adjustment for the fees and you are an old time user of it, for sure you will be disappointed. But since you are a starter it's possible that you will love to use xapo, it's safe and recommended by many people but be careful with incoming transactions, don't try to receive smaller amount, lower than 0.0005 for your safety.

bitart

hero member

Activity: 1442

Merit: 629

Vires in Numeris

Quote from: hahay on May 29, 2017, 06:08:32 PM

I've never used an xapo wallet to keep my bitcoin, now I'm looking for a web wallet for a low fees but with good security and safety. Whether xapo can be the exact option for the recommended web wallet?

I use it and it's OK. If you don't use faucets, you won't have problem with the fees (they charge fees if you transfer outside of Xapo, but if you transfer between two Xapo wallets, it's free (or ift was free last time I have tried)) You can apply for a debit card too, linked directly to your web wallet and you can spend your coins directy with that VISA card. It's pretty straightforward, I like it. Just be sure you don't need support, because it really takes time until they manage to reply to your question, they need to manage that part somehow better, but despite that they're a good wallet provider.

hahay

legendary

Activity: 3458

Merit: 1055

Leading Crypto Sports Betting & Casino Platform

I've never used an xapo wallet to keep my bitcoin, now I'm looking for a web wallet for a low fees but with good security and safety. Whether xapo can be the exact option for the recommended web wallet?

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: cryptocoinplay on May 27, 2017, 06:16:07 AM

Please respond to my Support Ticket sent from [email protected]
Its urgent, I appreciate your quick response.

Your post here will most likely useless, given the admins of xapo are rarely checking this thread anymore, but you're welcome to share so we can understand what happened and maybe someone had the same problem as you and have a solution

cryptocoinplay

sr. member

Activity: 293

Merit: 250

https://tinyurl.com/cheapVPS200

Please respond to my Support Ticket sent from [email protected]
Its urgent, I appreciate your quick response.

rozee

legendary

Activity: 1736

Merit: 1001

yeah unfortunately get an email from xapo that xapo will charge fees for sent bitcoin from xapo which we all know that its free before, but its understandable because to sent bitcoin should use high miner fees or it will unconfirmed, i will still use xapo although xapo will charge fees for sent the bitcoin

jhenfelipe

hero member

Activity: 1372

Merit: 647

Quote from: bitart on May 17, 2017, 04:24:20 PM

Quote from: jhenfelipe on May 16, 2017, 07:41:36 PM

There seem to have a new rates for the Outgoing Transaction Fees. https://in.xapo.com/fees/
XAPO sent an email to the users about it. Well, I find it good enough, they will give users the ability to select a whether standard or high priority fee users would like to pay.

Quote

Hi,

We have an important announcement about your Xapo account that will affect you - so please read!

In the next couple of days, all Xapo users will begin to pay the miners fee themselves in order to send transactions out of Xapo.

No portion of this fee goes to Xapo, it is simply the fee that needs to be paid to miners in order for an outgoing transaction to be processed via the bitcoin network! This fee will be dynamically calculated based on the current network conditions and will be paid by you at the time of the transaction.

Due to the increase in transaction volume of the bitcoin network, we'd like to give our users some control over their transactions. That being said, Xapo will give you the ability to select which type of fee you'd like to pay - a standard or high priority fee - thus allowing you to choose how quickly you'd like for your transaction to be processed!

Please keep in mind that this will apply to outgoing transactions that touch the blockchain, but all Xapo to Xapo payments will still be free of charge!

Thanks for your understanding,
The Xapo Team

P.S. this is a no-reply email, but if need be, you can contact us!

It's understandable and acceptable, more or less. I just haven't got any information if this change has any effect on the payments paid with XAPO's debit card, which is connected directly to the web wallet, so I can say that every payment initiate a new transaction on the blockchain. Or, it's possible that XAPO somehow aggregate card transactions and sends out bitcoin in blocks or I don't know. Maybe it worths a question to the support (if they answer...). But I don't know how I would select the preferred fee during card payment... so it seems that it won't effect card payments, or they will use standard fees, without choice.

yes it is understandable.
Anyway, since XAPO's debit card wasn't mentioned, I think it is not affected with the news. Best thing to do is contact the support and confirm about it (if ever you or anyone else want an assurance about this).

bitart

hero member

Activity: 1442

Merit: 629

Vires in Numeris

Quote from: jhenfelipe on May 16, 2017, 07:41:36 PM

There seem to have a new rates for the Outgoing Transaction Fees. https://in.xapo.com/fees/
XAPO sent an email to the users about it. Well, I find it good enough, they will give users the ability to select a whether standard or high priority fee users would like to pay.

Quote

Hi,

We have an important announcement about your Xapo account that will affect you - so please read!

In the next couple of days, all Xapo users will begin to pay the miners fee themselves in order to send transactions out of Xapo.

No portion of this fee goes to Xapo, it is simply the fee that needs to be paid to miners in order for an outgoing transaction to be processed via the bitcoin network! This fee will be dynamically calculated based on the current network conditions and will be paid by you at the time of the transaction.

Due to the increase in transaction volume of the bitcoin network, we'd like to give our users some control over their transactions. That being said, Xapo will give you the ability to select which type of fee you'd like to pay - a standard or high priority fee - thus allowing you to choose how quickly you'd like for your transaction to be processed!

Please keep in mind that this will apply to outgoing transactions that touch the blockchain, but all Xapo to Xapo payments will still be free of charge!

Thanks for your understanding,
The Xapo Team

P.S. this is a no-reply email, but if need be, you can contact us!

It's understandable and acceptable, more or less. I just haven't got any information if this change has any effect on the payments paid with XAPO's debit card, which is connected directly to the web wallet, so I can say that every payment initiate a new transaction on the blockchain. Or, it's possible that XAPO somehow aggregate card transactions and sends out bitcoin in blocks or I don't know. Maybe it worths a question to the support (if they answer...). But I don't know how I would select the preferred fee during card payment... so it seems that it won't effect card payments, or they will use standard fees, without choice.

jhenfelipe

hero member

Activity: 1372

Merit: 647

There seem to have a new rates for the Outgoing Transaction Fees. https://in.xapo.com/fees/
XAPO sent an email to the users about it. Well, I find it good enough, they will give users the ability to select a whether standard or high priority fee users would like to pay.

Quote

Hi,

We have an important announcement about your Xapo account that will affect you - so please read!

In the next couple of days, all Xapo users will begin to pay the miners fee themselves in order to send transactions out of Xapo.

No portion of this fee goes to Xapo, it is simply the fee that needs to be paid to miners in order for an outgoing transaction to be processed via the bitcoin network! This fee will be dynamically calculated based on the current network conditions and will be paid by you at the time of the transaction.

Due to the increase in transaction volume of the bitcoin network, we'd like to give our users some control over their transactions. That being said, Xapo will give you the ability to select which type of fee you'd like to pay - a standard or high priority fee - thus allowing you to choose how quickly you'd like for your transaction to be processed!

Please keep in mind that this will apply to outgoing transactions that touch the blockchain, but all Xapo to Xapo payments will still be free of charge!

Thanks for your understanding,
The Xapo Team

P.S. this is a no-reply email, but if need be, you can contact us!

Meliodasama

newbie

Activity: 44

Merit: 0

Hi,

what is this means? i forgot my password, then want to recover it
after 24 hours later xapo mail me mail like this :

Dear Xapo User,
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to provide services to you and we will be required to close your Xapo account. To initiate the account closure process, please contact us with the subject “Account Closure”

---

Good my case solved , thanks for any assisstance in pm bitcointalk

rvbtccom

full member

Activity: 157

Merit: 100

I don't care about the ATM withdrawal and the other fees that your partners (including VISA) forces you to collect because it applies for all debit and credit card issued by them, I just want to be able to see it transparently.
I know that IT development needs time and costs much but it can prevent you from this kind of problems caused by misunderstanding and by lack of proper information in the future.

angaper

hero member

Activity: 966

Merit: 507

I don't know if this new policy is really a good deal for Xapo, because this wallet had been the preferred one for most newcomers trying to gather their first bitcoins through faucets, the first option for most of them. Catching these newcomers had been a good strategy because each of them use to gradually increase their transactions to the extent that they learn how to improve their earnings in this bitcoin economy. But nowadays, with this new policy disappears this motivation to choose Xapo as the first wallet as used to occur in new bitcoiners.

bitart

hero member

Activity: 1442

Merit: 629

Vires in Numeris

Quote from: Miiike on March 01, 2017, 07:44:37 AM

Quote from: lOvE mE forEvEr on March 01, 2017, 03:31:13 AM

Quote from: soloasi on February 12, 2017, 03:51:57 PM

sad days for users of XAPO wallet, i dont know when it starts but with those fees they will set to all deposits and withdrawls im better moving to another wallet

https://in.xapo.com/fees/

Quote

Bitcoin Transaction Fees

Bitcoin transactions from your Xapo account to other Xapo accounts are not subject to processing fees.

Outgoing bitcoin transactions from your Xapo account to a bitcoin address outside of Xapo will be charged a fee of BTC 0.00025213.

--snip--

I will not leave the xapo wallet, I think a nominal transaction 0.00037819 is not huge, so it is natural that if less than they will make cost. The most important thing is there is no fee for transfer and I think the xapo is secure and fast.

Uhh... Did you read the fees announcement properly? Because actually, there are fees for transfer.
The outgoing transfer is understandable as almost every wallet require this, but I don't really understand why they require us to pay for incoming transfer too. I don't think many wallet provider had this policy.

We have already discussed it some posts above in Feb.2017 that the fees are only applies for incoming transfers when you receive a really little amount (roughly $0.3) in a transaction (usually from a faucet)
2 things:
- they want XAPO users to use the faucets which has XAPO wallet, because if you transfer between two XAPO accounts, there's no applied fee at all
- they want to force faucet providers to have a wallet at XAPO to be able to transfer to XAPO users internally, because a lot of people have XAPO wallets and there's a demand from them to receive their little amount without fees

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: lOvE mE forEvEr on March 01, 2017, 03:31:13 AM

Quote from: soloasi on February 12, 2017, 03:51:57 PM

sad days for users of XAPO wallet, i dont know when it starts but with those fees they will set to all deposits and withdrawls im better moving to another wallet

https://in.xapo.com/fees/

Quote

Bitcoin Transaction Fees

Bitcoin transactions from your Xapo account to other Xapo accounts are not subject to processing fees.

Outgoing bitcoin transactions from your Xapo account to a bitcoin address outside of Xapo will be charged a fee of BTC 0.00025213.

--snip--

I will not leave the xapo wallet, I think a nominal transaction 0.00037819 is not huge, so it is natural that if less than they will make cost. The most important thing is there is no fee for transfer and I think the xapo is secure and fast.

Uhh... Did you read the fees announcement properly? Because actually, there are fees for transfer.
The outgoing transfer is understandable as almost every wallet require this, but I don't really understand why they require us to pay for incoming transfer too. I don't think many wallet provider had this policy.

lOvE mE forEvEr

full member

Activity: 238

Merit: 100

Quote from: soloasi on February 12, 2017, 03:51:57 PM

sad days for users of XAPO wallet, i dont know when it starts but with those fees they will set to all deposits and withdrawls im better moving to another wallet

https://in.xapo.com/fees/

Quote

Bitcoin Transaction Fees

Bitcoin transactions from your Xapo account to other Xapo accounts are not subject to processing fees.

Outgoing bitcoin transactions from your Xapo account to a bitcoin address outside of Xapo will be charged a fee of BTC 0.00025213.

Wallet

Incoming bitcoin transactions to your Xapo Wallet equal to BTC 0.00037819 or less are subject to a special processing fee of BTC 0.00025213 so as to cover the transaction cost of the bitcoin network. This special processing fee will be automatically deducted from the respective transaction.

For example:

   If you receive more than BTC 0.00037819, no fee applies.

   If you receive more than BTC 0.00025213 and up to BTC 0.00037819, then a fee of BTC 0.00025213 will be deducted. The amount to be credited will be the difference between the incoming amount and the processing fee.

   If you receive less than BTC 0.00025213, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.

Amount received       Fee
More than BTC 0.00037819          0
Between BTC 0.00025213 and BTC 0.00037819     BTC 0.00025213
Less than BTC 0.00025213       Total amount received

Vault

Incoming bitcoin transactions to your Xapo Vault equal to BTC 0.00055647 or less are subject to a special processing fee of BTC 0.00037098 so as to cover the transaction cost of the bitcoin network. This special processing fee will be automatically deducted from the respective transaction.

For example:

   If you receive more than BTC 0.00055647, no fee applies.

   If you receive more than BTC 0.00037098 and up to BTC 0.00055647, then a fee of BTC 0.00037098 will be deducted. The amount to be credited will be the difference between the incoming amount and the processing fee.

   If you receive less than BTC 0.00037098, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.

Amount received    Fee
More than BTC 0.00055647             0
Between BTC 0.00037098 and BTC 0.00055647       BTC 0.00037098
Less than BTC 0.00037098          Total amount received

I will not leave the xapo wallet, I think a nominal transaction 0.00037819 is not huge, so it is natural that if less than they will make cost. The most important thing is there is no fee for transfer and I think the xapo is secure and fast.

Gunthar

hero member

Activity: 1498

Merit: 614

Liable for what i say, not for what you understand

anyone having issues with xapo? It doesnt show any of my wallets nor my balances.
Thanks!

EDIT: Got an answer from their support:

Thanks for reaching out! Apologies that this has occurred - Xapo uses Amazon's servers to host our site, and currently there is an outage that is affecting many websites. You can keep track of the outage here. Don't worry, your funds are safe (you don't have a 0 balance, it is simply that the servers cannot properly communicate at the moment to show you your correct balance!) and Amazon is working hard to fix this issue. Since many other websites depend on Amazon servers, I'm sure it will be up and running very quickly, so thank you for your patience until then!

looks like amazon is having issues
https://status.aws.amazon.com/

rickadone

legendary

Activity: 1176

Merit: 1024

Quote from: bitart on February 13, 2017, 05:57:29 PM

Quote from: LTU_btc on February 13, 2017, 04:13:22 PM

Quote from: bitart on February 13, 2017, 01:15:34 PM

Quote from: hiddensphinx on February 13, 2017, 06:59:10 AM

I think they want faucet users to go somewhere else with the new FEE structure

I'm a bit surprised about this because XAPO was one of the wallets used to integrate into faucets. Now this is over, it seems.

No, it's not over. Many faucets will remain to use Xapo, because they sends satoshi from their Xapo account to user Xapo account. There are no initial transaction, transfers from Xapo to Xapo will remain free. Only faucets which use initial transactions will be charged.

In this case, this can be a strategic step from XAPO, they want to have a bigger market share among faucet operators and also among faucet users.

For a long time, many faucets have been using Xapo as their wallets because many use it and it is a very user friendly for new people who just knew about bitcoin, and there are many faucets out there who send you the satoshis directly to your wallet if it is an Xapo wallet, so probably those will be the best.

bitart

hero member

Activity: 1442

Merit: 629

Vires in Numeris

Quote from: LTU_btc on February 13, 2017, 04:13:22 PM

Quote from: bitart on February 13, 2017, 01:15:34 PM

Quote from: hiddensphinx on February 13, 2017, 06:59:10 AM

I think they want faucet users to go somewhere else with the new FEE structure

I'm a bit surprised about this because XAPO was one of the wallets used to integrate into faucets. Now this is over, it seems.

No, it's not over. Many faucets will remain to use Xapo, because they sends satoshi from their Xapo account to user Xapo account. There are no initial transaction, transfers from Xapo to Xapo will remain free. Only faucets which use initial transactions will be charged.

In this case, this can be a strategic step from XAPO, they want to have a bigger market share among faucet operators and also among faucet users.

BitcoinMarshal

hero member

Activity: 756

Merit: 504

Quote from: hiddensphinx on February 13, 2017, 06:59:10 AM

I think they want faucet users to go somewhere else with the new FEE structure

The users which using Xapo to Xapo they no need to go any where as they have no problem with this rule only users which are using other wallets they need to switch because if they receive less payment then they have to very high fees

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 5. (Read 64100 times)