I have no adblock. As I told, I used many different configurations including 5 different browsers and 3 systems (win10, win8, linux) from 3 locations (2 countries).
In Xapo @ my phone I see old balance from many days ago and even Refresh option is not working.
I also use this xapo account to payout from my faucets.
Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 8. (Read 64339 times)
November 03, 2016, 02:15:51 PM
November 03, 2016, 12:27:11 PM
I can login, entering PIN but then I can't even access settings or security panel.
Just nothing happens after loading animation.
Do you use Adblock, because if so I had to disable Adblock for Xapo to get it to load properly. Just nothing happens after loading animation.
November 03, 2016, 12:25:33 PM
Xapo has been working just fine on my phone. I just use the moonbit faucet occasionally, and I've never had trouble sending coins to my main wallet. I wouldn't call scam just yet, but it's definitely not good if they're ignoring customer service requests.
November 03, 2016, 12:14:28 PM
There is no error.
I can login, entering PIN but then I can't even access settings or security panel.
Just nothing happens after loading animation.
I can login, entering PIN but then I can't even access settings or security panel.
Just nothing happens after loading animation.
What about ad blockers, try to disable them.
November 03, 2016, 11:31:59 AM
Yeah, I was able 2 months ago too.
So if they are blocking some of users, not all, makes it a trusted platform?
There is many posts, even on this forum, where users are blocked without a reason!
Be aware, maybe some day they will block you too.
P.S. I tried Chrome, Firefox, Opera, Iceweasel, IE. On Win10, Win8 and Debian.
It's not a software problem. It's XAPO PROBLEM.
What message do you get after trying to login?So if they are blocking some of users, not all, makes it a trusted platform?
There is many posts, even on this forum, where users are blocked without a reason!
Be aware, maybe some day they will block you too.
P.S. I tried Chrome, Firefox, Opera, Iceweasel, IE. On Win10, Win8 and Debian.
It's not a software problem. It's XAPO PROBLEM.
There is no error.
I can login, entering PIN but then I can't even access settings or security panel.
Just nothing happens after loading animation.
November 03, 2016, 07:22:03 AM
I see that the admin is back online today to change the subject of this thread. Have you tried to contact them from the FAQ (as suggested on the thread title? Yeah, I know that their help desk is lame, but maybe admin's "awakening" to change the subject indicating that they have a stronger help team right now?
November 03, 2016, 07:09:51 AM
Yeah, I was able 2 months ago too.
So if they are blocking some of users, not all, makes it a trusted platform?
There is many posts, even on this forum, where users are blocked without a reason!
Be aware, maybe some day they will block you too.
P.S. I tried Chrome, Firefox, Opera, Iceweasel, IE. On Win10, Win8 and Debian.
It's not a software problem. It's XAPO PROBLEM.
What message do you get after trying to login? So if they are blocking some of users, not all, makes it a trusted platform?
There is many posts, even on this forum, where users are blocked without a reason!
Be aware, maybe some day they will block you too.
P.S. I tried Chrome, Firefox, Opera, Iceweasel, IE. On Win10, Win8 and Debian.
It's not a software problem. It's XAPO PROBLEM.
November 03, 2016, 06:47:42 AM
Yeah, I was able 2 months ago too.
So if they are blocking some of users, not all, makes it a trusted platform?
There is many posts, even on this forum, where users are blocked without a reason!
Be aware, maybe some day they will block you too.
P.S. I tried Chrome, Firefox, Opera, Iceweasel, IE. On Win10, Win8 and Debian.
It's not a software problem. It's XAPO PROBLEM.
So if they are blocking some of users, not all, makes it a trusted platform?
There is many posts, even on this forum, where users are blocked without a reason!
Be aware, maybe some day they will block you too.
P.S. I tried Chrome, Firefox, Opera, Iceweasel, IE. On Win10, Win8 and Debian.
It's not a software problem. It's XAPO PROBLEM.
November 03, 2016, 06:39:52 AM
I can log in fine 
Windows 8.1 - Google Chrome Version 54.0.2840.87 m
Windows 8.1 - Google Chrome Version 54.0.2840.87 m
November 03, 2016, 06:32:12 AM
XAPO is now THE WORST Bitcoin wallet provider.
Support is not responding.
Since two months I can't access my Main Wallet. Trying different browsers, cleaning up caches, use proxy, use vpn.
I also tried login from different country using my vps and its still the same!
If you do not want to lose your bitcoins DO NOT USE XAPO!!
It's ridicoulus, they work is totally negation of Bitcoin idea.
Support is not responding.
Since two months I can't access my Main Wallet. Trying different browsers, cleaning up caches, use proxy, use vpn.
I also tried login from different country using my vps and its still the same!
If you do not want to lose your bitcoins DO NOT USE XAPO!!
It's ridicoulus, they work is totally negation of Bitcoin idea.
October 08, 2016, 09:49:59 AM
I looked at the profile of xapo and found that he is last active at may 2015, Xapo have to be active on this forum as it is a biggest bitcoin community and there they have to represent xapo and have to fix the issues with bitcoin users from xapo.
Their last activity was 2015 for unknown reason, but they still answer and helps their customer via another username called xapo_partners though it is quite poorly. Latest, it was also changed to another user named jessie_xapo, and she was quite active in answering and helping. So maybe you want to pm her to take her attention. You know, maybe she didn't check this thread too often.
Good thing I read this about their MIA from their support team and I will not be registering for a debit card from them now.
October 07, 2016, 08:34:18 PM
I looked at the profile of xapo and found that he is last active at may 2015, Xapo have to be active on this forum as it is a biggest bitcoin community and there they have to represent xapo and have to fix the issues with bitcoin users from xapo.
Their last activity was 2015 for unknown reason, but they still answer and helps their customer via another username called xapo_partners though it is quite poorly. Latest, it was also changed to another user named jessie_xapo, and she was quite active in answering and helping. So maybe you want to pm her to take her attention. You know, maybe she didn't check this thread too often.
They actually have a good dedication to give service on cryptoworld, they offer a good deal of things like debit card and free transaction fees, but unfortunately such marketing strategies are not supported by the customer care team. Think of it like yobit, a good exchanger with poor help desk. I thought the ones who uses their wallet will mainly be new comers because of what they offers, they have a direct payment to faucets. Or more experienced people who use it as secondary or tertiary wallet
October 07, 2016, 07:51:11 PM
I looked at the profile of xapo and found that he is last active at may 2015, Xapo have to be active on this forum as it is a biggest bitcoin community and there they have to represent xapo and have to fix the issues with bitcoin users from xapo.
Their last activity was 2015 for unknown reason, but they still answer and helps their customer via another username called xapo_partners though it is quite poorly. Latest, it was also changed to another user named jessie_xapo, and she was quite active in answering and helping. So maybe you want to pm her to take her attention. You know, maybe she didn't check this thread too often.
October 07, 2016, 07:35:19 PM
I looked at the profile of xapo and found that he is last active at may 2015, Xapo have to be active on this forum as it is a biggest bitcoin community and there they have to represent xapo and have to fix the issues with bitcoin users from xapo.
Their last activity was 2015 for unknown reason, but they still answer and helps their customer via another username called xapo_partners though it is quite poorly. Latest, it was also changed to another user named jessie_xapo, and she was quite active in answering and helping. So maybe you want to pm her to take her attention. You know, maybe she didn't check this thread too often.
October 07, 2016, 03:47:31 PM
I just wanted to know with out having to go through the entire thread (It's friday 
)
if I got a xapo debit card delivered to me in North America can I link it to my payment processor and withdraw to and from it instead of a credit card that they ask for to fund from?
Does it work that way too?
)if I got a xapo debit card delivered to me in North America can I link it to my payment processor and withdraw to and from it instead of a credit card that they ask for to fund from?
Does it work that way too?
October 07, 2016, 03:41:29 PM
I looked at the profile of xapo and found that he is last active at may 2015, Xapo have to be active on this forum as it is a biggest bitcoin community and there they have to represent xapo and have to fix the issues with bitcoin users from xapo.
October 07, 2016, 06:13:18 AM
Hi, is there any exchange fee for btc -> fiat?
From what i got from reading their FAQ amd TOS, it's 1% from the total amount
http://oi63.tinypic.com/6hn8tj.jpg
What the total amount will I get from this exchange?
614,0796USD or 614,0796-1%=607,9388UDS or maybe something else?
I'm afraid that it is "maybe something else", I never bought btc from xapo so I didn't know for sure, but their FAQ said
Quote
Does Xapo charge a fee to buy bitcoins?
Xapo charges a fee of 1%. Also, processing fees may apply depending on the payment method.
Xapo charges a fee of 1%. Also, processing fees may apply depending on the payment method.
So I assume there will be another fee, although it maybe externally like a charge from your local bank or something like that. I can be wrong, though.
If they charge just 1% it's okay, I hope there is no additional paygate fees or something else like this.
Another service like this - UQUID claims that they don't charge any fees on deposit bitcoin and has the highest exchange rate. But after this post #155 there was explanation from UQUID representative about their paygate (BitPay) fees. And even after this they haven't been exposed into the official fees list yet. And btw it looks like their exchange rate is not the highest one.
October 07, 2016, 05:03:23 AM
Hi, is there any exchange fee for btc -> fiat?
From what i got from reading their FAQ amd TOS, it's 1% from the total amount
What the total amount will I get from this exchange?
614,0796USD or 614,0796-1%=607,9388UDS or maybe something else?
I'm afraid that it is "maybe something else", I never bought btc from xapo so I didn't know for sure, but their FAQ said
Quote
Does Xapo charge a fee to buy bitcoins?
Xapo charges a fee of 1%. Also, processing fees may apply depending on the payment method.
Xapo charges a fee of 1%. Also, processing fees may apply depending on the payment method.
So I assume there will be another fee, although it maybe externally like a charge from your local bank or something like that. I can be wrong, though.
October 07, 2016, 04:47:48 AM
Hi, is there any exchange fee for btc -> fiat?
From what i got from reading their FAQ amd TOS, it's 1% from the total amount
http://oi63.tinypic.com/6hn8tj.jpg
What the total amount will I get from this exchange?
614,0796USD or 614,0796-1%=607,9388UDS or maybe something else?
October 06, 2016, 06:46:58 PM
Hi, is there any exchange fee for btc -> fiat?
From what i got from reading their FAQ amd TOS, it's 1% from the total amount
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