Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 9. (Read 64339 times)
October 06, 2016, 12:13:35 PM
Hi, is there any exchange fee for btc -> fiat?
September 29, 2016, 03:33:30 PM
i guess you have a typo...try with [email protected]
September 27, 2016, 05:44:47 AM
Hi XAPO,
I use XAPO from about 5 months ago. But if I want to login, why always showing messages like this:
Device Verification
To ensure your security, we need to verify your device via a 6-digit verification code. Learn more
We just sent an SMS to +*********** 123.
6-digit code
Can you help me?
I use XAPO from about 5 months ago. But if I want to login, why always showing messages like this:
Device Verification
To ensure your security, we need to verify your device via a 6-digit verification code. Learn more
We just sent an SMS to +*********** 123.
6-digit code
Can you help me?
From what it looks like, you just enabled their 2fa setting, which will ask you to provide 6 number given by sms that is sent to the mobile number you entered when you signed up, obviously that +*********** 123. If you don't like this method, I believe you can download xapo mobile app, that way you will be asked to enter the number provided within the app itself instead of waiting for sms.
September 26, 2016, 09:35:23 PM
Hi XAPO,
I use XAPO from about 5 months ago. But if I want to login, why always showing messages like this:
Device Verification
To ensure your security, we need to verify your device via a 6-digit verification code. Learn more
We just sent an SMS to +*********** 123.
6-digit code
Can you help me?
I use XAPO from about 5 months ago. But if I want to login, why always showing messages like this:
Device Verification
To ensure your security, we need to verify your device via a 6-digit verification code. Learn more
We just sent an SMS to +*********** 123.
6-digit code
Can you help me?
September 23, 2016, 03:22:01 PM
Hi I need help with my account Xapo, I have more than 48 hours with my blocked account as it is verifying my identity.
and send them the documents requested me, but I have not received a response in more than 48 hours.
I need my money !.
and send them the documents requested me, but I have not received a response in more than 48 hours.
I need my money !.
September 22, 2016, 04:38:59 PM
hase any one a support mail from xapo 
becourse [email protected] sems offline .....
i cant find any answers to a development question about there api ??
but how is supporting there api??
its dammed hard to find a support on xapo -.-
becourse [email protected] sems offline .....
i cant find any answers to a development question about there api ??
but how is supporting there api
??its dammed hard to find a support on xapo -.-
August 31, 2016, 04:48:28 AM
xapo service use private key or not
if yes how i can see private key
if yes how i can see private key
Xapo use multisig wallet, so it's useless to know one of it keys.
August 31, 2016, 04:03:31 AM
xapo service use private key or not
if yes how i can see private key
if yes how i can see private key
August 29, 2016, 09:10:35 PM
Please unblock my account.whenever I try to send coins it says unable to send.I uploaded my documents to verify.My registered mail is [email protected]. Thank you
July 06, 2016, 08:00:16 AM
It's very simple. Check this document and you won't find Xapo on it BUT you will find Coinbase
http://banking.delaware.gov/pdfs/alllicensees.pdf
Also, the law requires any licensed company to publish this information on their website and office. Xapo doesn't have any such information. A financial licensed won't hide this thing but on the contrary, it will be VERY visible because it brings trust .
http://banking.delaware.gov/pdfs/alllicensees.pdf
Also, the law requires any licensed company to publish this information on their website and office. Xapo doesn't have any such information. A financial licensed won't hide this thing but on the contrary, it will be VERY visible because it brings trust .
Now that is a good point, see? Like i'm from italy and if soemone here would say "hey Hamu can you check if this italian company got their license for financial trade?" i would do the same community service like you just did for xapo! +1 to you mayax and thank you for bringing this up.
Let's see what xapo will answer now...
Xapo will say nothing. What can they say? "Yes, we are making illegal money transfers?"
The whole BTC market is full of illegal exchangers like Xapo; only 4 exchangers are financial licensed. Even the big ones like Bitstamp, BTC China, BTC-e, Okcoin are illegals.
What is the impact of this illegal things for us the users? Would it made our information less confidential or would it made xapo easier to scam us?
If there were no significant impact, then i think it's fine, they deliver a good free service. Their help desk is lame, i know, i think that's why their support team hadn't post any reply regarding these posts.
If there were some negative impact coming with this illegality, and i mean the ones that directly affecting us, then, maybe it's better to make a thread in scam accusation and discuss it further there, they're designed for this.
Err... Anybody realize that the subject of these posts are slightly changed?
A regulated(licensed) exchanger is someone who invested a lot of money to get. Also, the gov knows about that company and it has a bond from it if something bad is happening.
A financial licensed company has yearly audit and all the information is public. The director is not a shell one, etc...
Once you are using an unlicensed company you should not complain on forums that you were scammed by X or Y exchanger.
What is the impact of this illegal things for us the users? What question is that?
Of course, it has a lot of impact if you encourage illegal financial companies to activate.Iam using xapo over the EU. i dont know if its operating illigel in EU but its not working sudenly for many people from day to another not any longer.
So be aware dont balance to much on that, xapo cvould simply freeze your wallet with no reasn..
reagards
July 06, 2016, 07:58:00 AM
Well the Xapo card works 
i doesnt works
or maybe u dont got that much bitcoins as me? 
July 06, 2016, 05:56:54 AM
I warned about that since March :
https://bitcointalksearch.org/topic/m.14238275
https://bitcointalksearch.org/topic/m.14265606
https://bitcointalksearch.org/topic/m.14283149
but nobody took it serious
https://bitcointalksearch.org/topic/m.14238275
https://bitcointalksearch.org/topic/m.14265606
https://bitcointalksearch.org/topic/m.14283149
but nobody took it serious
because they like xapo so much that they can save transaction fees for their dust transaction and now they fell for it and their hard earned money now gone :/
July 06, 2016, 04:12:43 AM
I warned about that since March :
https://bitcointalksearch.org/topic/m.14238275
https://bitcointalksearch.org/topic/m.14265606
https://bitcointalksearch.org/topic/m.14283149
but nobody took it serious
https://bitcointalksearch.org/topic/m.14238275
https://bitcointalksearch.org/topic/m.14265606
https://bitcointalksearch.org/topic/m.14283149
but nobody took it serious
July 06, 2016, 03:49:40 AM
My account was blocked with no reason https://bitcointalksearch.org/topic/xapo-blocked-my-account-with-no-reason-1540676
Can anyone tell us what is going on ?
Can anyone tell us what is going on ?
im never upload any documen for my xapo, i just conected my xapo to facebook and twitter, are you have contacted support to explain what happen with your acount ?
I can't.
Until further notice, no action is required from you.
They don't want to be contacted. In the last 3 days, a lot of accounts were suspended. https://www.reddit.com/r/Bitcoin/comments/4qz9dq/whats_wrong_with_xapo/
July 06, 2016, 02:57:18 AM
My account was blocked with no reason https://bitcointalksearch.org/topic/xapo-blocked-my-account-with-no-reason-1540676
Can anyone tell us what is going on ?
Can anyone tell us what is going on ?
im never upload any documen for my xapo, i just conected my xapo to facebook and twitter, are you have contacted support to explain what happen with your acount ?
July 06, 2016, 02:11:12 AM
My account was blocked with no reason https://bitcointalksearch.org/topic/xapo-blocked-my-account-with-no-reason-1540676
Can anyone tell us what is going on ?
Can anyone tell us what is going on ?
June 30, 2016, 12:11:33 PM
i cant login xapo account bcoz i lost my phone number
and i send email support xapo for change number , and not send me confirmation email
anyone help me ?
and i send email support xapo for change number , and not send me confirmation email
anyone help me ?
in any case dont give your data on bct. avoid the scammy user JessieXapo
I was just about to suggest isaL to contact JessieXapo, is she really scammer and digital thief? I mean, she is not official staff of xapo?
Jessie fix my problems with phone number and proof of address.
Isal, I think you better take the chance to try contacting JessieXapo. A quick googling with "Jessie Xapo" for keyword bring information that Jessie Blocker is Xapo's Customer Support Manager. Though it didn't officially state that Jessie Blocker is the account owner of JessieXapo, but I think it worth a shot, on a quick survey I found that she has helped at least two members.
And about Ethey statement, well... go here https://bitcointalksearch.org/topic/xapo-hot-wallet-service-did-turn-into-scam-be-aware-1529585 and decide yourself what is really happened
June 30, 2016, 11:44:44 AM
in any case dont give your data on bct. avoid the scammy user JessieXapo
I was just about to suggest isaL to contact JessieXapo, is she really scammer and digital thief? I mean, she is not official staff of xapo?
Jessie fix my problems with phone number and proof of address.
June 30, 2016, 11:18:55 AM
in any case dont give your data on bct. avoid the scammy user JessieXapo
I was just about to suggest isaL to contact JessieXapo, is she really scammer and digital thief? I mean, she is not official staff of xapo?
June 30, 2016, 04:02:27 AM
in any case dont give your data on bct. avoid the scammy user JessieXapo
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