I think they want faucet users to go somewhere else with the new FEE structure
The users which using Xapo to Xapo they no need to go any where as they have no problem with this rule only users which are using other wallets they need to switch because if they receive less payment then they have to very high fees 
Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 6. (Read 64413 times)
February 13, 2017, 03:21:57 PM
February 13, 2017, 03:13:22 PM
I think they want faucet users to go somewhere else with the new FEE structure
I'm a bit surprised about this because XAPO was one of the wallets used to integrate into faucets. Now this is over, it seems.
February 13, 2017, 12:15:34 PM
I think they want faucet users to go somewhere else with the new FEE structure
That makes sense. If 1BTC is $1,000 the minimum amount to receive is 37,82 cents, if you don't want to pay fee for the incoming transaction. Such a little amount usually comes from the faucets. XAPO needs to process every incoming and outgoing transaction, that generates costs for them that they need to cover somehow. I'm a bit surprised about this because XAPO was one of the wallets used to integrate into faucets. Now this is over, it seems.
February 13, 2017, 05:59:10 AM
I think they want faucet users to go somewhere else with the new FEE structure
February 12, 2017, 02:51:57 PM
sad days for users of XAPO wallet, i dont know when it starts but with those fees they will set to all deposits and withdrawls im better moving to another wallet https://in.xapo.com/fees/
Quote
Bitcoin Transaction Fees
Bitcoin transactions from your Xapo account to other Xapo accounts are not subject to processing fees.
Outgoing bitcoin transactions from your Xapo account to a bitcoin address outside of Xapo will be charged a fee of BTC 0.00025213.
Wallet
Incoming bitcoin transactions to your Xapo Wallet equal to BTC 0.00037819 or less are subject to a special processing fee of BTC 0.00025213 so as to cover the transaction cost of the bitcoin network. This special processing fee will be automatically deducted from the respective transaction.
For example:
If you receive more than BTC 0.00037819, no fee applies.
If you receive more than BTC 0.00025213 and up to BTC 0.00037819, then a fee of BTC 0.00025213 will be deducted. The amount to be credited will be the difference between the incoming amount and the processing fee.
If you receive less than BTC 0.00025213, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.
Amount received Fee
More than BTC 0.00037819 0
Between BTC 0.00025213 and BTC 0.00037819 BTC 0.00025213
Less than BTC 0.00025213 Total amount received
Vault
Incoming bitcoin transactions to your Xapo Vault equal to BTC 0.00055647 or less are subject to a special processing fee of BTC 0.00037098 so as to cover the transaction cost of the bitcoin network. This special processing fee will be automatically deducted from the respective transaction.
For example:
If you receive more than BTC 0.00055647, no fee applies.
If you receive more than BTC 0.00037098 and up to BTC 0.00055647, then a fee of BTC 0.00037098 will be deducted. The amount to be credited will be the difference between the incoming amount and the processing fee.
If you receive less than BTC 0.00037098, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.
Amount received Fee
More than BTC 0.00055647 0
Between BTC 0.00037098 and BTC 0.00055647 BTC 0.00037098
Less than BTC 0.00037098 Total amount received
Bitcoin transactions from your Xapo account to other Xapo accounts are not subject to processing fees.
Outgoing bitcoin transactions from your Xapo account to a bitcoin address outside of Xapo will be charged a fee of BTC 0.00025213.
Wallet
Incoming bitcoin transactions to your Xapo Wallet equal to BTC 0.00037819 or less are subject to a special processing fee of BTC 0.00025213 so as to cover the transaction cost of the bitcoin network. This special processing fee will be automatically deducted from the respective transaction.
For example:
If you receive more than BTC 0.00037819, no fee applies.
If you receive more than BTC 0.00025213 and up to BTC 0.00037819, then a fee of BTC 0.00025213 will be deducted. The amount to be credited will be the difference between the incoming amount and the processing fee.
If you receive less than BTC 0.00025213, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.
Amount received Fee
More than BTC 0.00037819 0
Between BTC 0.00025213 and BTC 0.00037819 BTC 0.00025213
Less than BTC 0.00025213 Total amount received
Vault
Incoming bitcoin transactions to your Xapo Vault equal to BTC 0.00055647 or less are subject to a special processing fee of BTC 0.00037098 so as to cover the transaction cost of the bitcoin network. This special processing fee will be automatically deducted from the respective transaction.
For example:
If you receive more than BTC 0.00055647, no fee applies.
If you receive more than BTC 0.00037098 and up to BTC 0.00055647, then a fee of BTC 0.00037098 will be deducted. The amount to be credited will be the difference between the incoming amount and the processing fee.
If you receive less than BTC 0.00037098, then a fee equivalent to the amount received will be charged. In this case, the amount to be credited is 0.
Amount received Fee
More than BTC 0.00055647 0
Between BTC 0.00037098 and BTC 0.00055647 BTC 0.00037098
Less than BTC 0.00037098 Total amount received
February 09, 2017, 06:20:22 PM
Thanks for this link. If it really causes some trouble, I have to check my card too. I haven't used it since mid last year, so it's high time to buy again with it. As soon as I get to a shop with a POS, I'll check it. I hope they don't bother all of their users with this...
February 09, 2017, 03:39:53 AM
Things are changing with Xapo wallet and things are getting difficult as they will be taking a charge even for incoming coins if it is a micro transaction.I just want to correct certain things with the feature written by Joseph Young, to use their wallet they wont be asking any KYC as they never had a problem with me and i am able to use everything without providing any verification details.
January 04, 2017, 08:25:03 PM
In this year I hope the Xapo can provide special services namely direct withdrawal to a bank account. It is also great as one security confirmation. So in addition to sms confirmation of course enter account number can be used as one of the security factors.
December 28, 2016, 10:59:33 AM
After a few days they returned my account.
Thank God
Support bad, I'm going to take my money from XAPO
Thank God
Support bad, I'm going to take my money from XAPO
December 28, 2016, 10:23:27 AM
I contacted xapo support with request for activating the required scopes for jy app Bitplay but there has been no reply from them. Mailed [email protected] two times in the past two weeks. Even used their contact form on their website but there has been no response so far..
Very very poor support.
Very very poor support.
December 24, 2016, 12:44:35 PM
I'm also having verification problems.
I need to use my BTCs and I can not access my account.
How long does validation take after submitting the documents?
No one answers emails and tickets.
Can you help me ?
E-mail: [email protected]
Thank you,
I need to use my BTCs and I can not access my account.
How long does validation take after submitting the documents?
No one answers emails and tickets.
Can you help me ?
E-mail: [email protected]
Thank you,
Maybe you can try to contact Jessie Xapo. Her last activity was quite a while ago, but she claimed that she is (or was) the official support team
December 23, 2016, 03:26:26 PM
I'm also having verification problems.
I need to use my BTCs and I can not access my account.
How long does validation take after submitting the documents?
No one answers emails and tickets.
Can you help me ?
E-mail: [email protected]
Thank you,
I need to use my BTCs and I can not access my account.
How long does validation take after submitting the documents?
No one answers emails and tickets.
Can you help me ?
E-mail: [email protected]
Thank you,
December 22, 2016, 01:01:31 PM
Ok apparently im not alone.
Im xapo latest victim, opened the account, sent my ID and proof of residence, asked for the debit card.
I got a transfer 2 days ago.
Now my account is under review, cant log in, cant send emails. Sent a form and support did not reply
Been a week.
How did you guys manage to get to talk to support or something?
I need to use my btc.
Im xapo latest victim, opened the account, sent my ID and proof of residence, asked for the debit card.
I got a transfer 2 days ago.
Now my account is under review, cant log in, cant send emails. Sent a form and support did not reply
Been a week.
How did you guys manage to get to talk to support or something?
I need to use my btc.
why do you use an unlicensed exchanger?
From what I read, I think his problem is not on the pending or rejected transfers (especially because if it is, then the amount will bounced back to his sending address) but more to the long verification process.
I suggest to keep contacting them both by email and on this forum
December 21, 2016, 02:39:58 PM
Ok apparently im not alone.
Im xapo latest victim, opened the account, sent my ID and proof of residence, asked for the debit card.
I got a transfer 2 days ago.
Now my account is under review, cant log in, cant send emails. Sent a form and support did not reply
Been a week.
How did you guys manage to get to talk to support or something?
I need to use my btc.
Im xapo latest victim, opened the account, sent my ID and proof of residence, asked for the debit card.
I got a transfer 2 days ago.
Now my account is under review, cant log in, cant send emails. Sent a form and support did not reply
Been a week.
How did you guys manage to get to talk to support or something?
I need to use my btc.
why do you use an unlicensed exchanger?
December 05, 2016, 07:24:02 AM
Ok apparently im not alone.
Im xapo latest victim, opened the account, sent my ID and proof of residence, asked for the debit card.
I got a transfer 2 days ago.
Now my account is under review, cant log in, cant send emails. Sent a form and support did not reply
Been a week.
How did you guys manage to get to talk to support or something?
I need to use my btc.
Im xapo latest victim, opened the account, sent my ID and proof of residence, asked for the debit card.
I got a transfer 2 days ago.
Now my account is under review, cant log in, cant send emails. Sent a form and support did not reply
Been a week.
How did you guys manage to get to talk to support or something?
I need to use my btc.
December 03, 2016, 08:06:23 PM
I've been using Xapo for 3 years now. I have come across a lot of errors. first of all the app is completely useless and has major bugs in it for both android and Iphone, i use both. The website sometimes takes me 3 times to log in and sometimes logs me out to log back in just switching wallets less than 1 min . I do feel they are safe but over all i give them a 6 for software interface friendly.
if anyone has experienced the same thing with me, I xapo wallet when copied then the results come out #######? and I could not make a withdrawal in the wallet
November 28, 2016, 01:41:47 PM
I've been using Xapo for 3 years now. I have come across a lot of errors. first of all the app is completely useless and has major bugs in it for both android and Iphone, i use both. The website sometimes takes me 3 times to log in and sometimes logs me out to log back in just switching wallets less than 1 min . I do feel they are safe but over all i give them a 6 for software interface friendly.
November 24, 2016, 03:28:07 AM
The worst thing that is no way to contact with them. The Xapo support is not respond. It looks like they just stole our btc.
Xapo's support is notorious for being late. They either will respond to you fast but won't resolve your issue for a long time or won't respond at all.You need to bombard them with mails and questions. But Xapo is not a scam service - it is people who are to blame here for not reading their ToS and not complying with it.
November 23, 2016, 05:25:50 PM
I made my first live purchase with the xapo card. I noticed that bitcoin exchange rate was about 3% off. So there is a hidden/[industry standard] fee involved. Otherwise everything worked smoothly. I got the card within a week and no problems depositing with bitcoins.
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