To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 17.

elyas772

hero member

Activity: 756

Merit: 502

Quote from: manicminer on March 06, 2016, 08:07:56 AM

Quote from: dragonusa9 on March 06, 2016, 06:24:47 AM

it's pretty bad, but to resolve the problem just go into : http://support.xapo.com/contact-us/
and then fill the form correctly with category mobile if the thing happened Wink

Someone - not me - has tried it:

https://bitcointalksearch.org/topic/m.13019137

https://bitcointalksearch.org/topic/m.13055722

just sharing my experience.
In my country if you lost your number phone , you can ask new number phone same with your lost.
so if your number phone 12345678 you can ask your number phone 12345678, you can contact your provider.

manicminer

sr. member

Activity: 302

Merit: 250

Quote from: dragonusa9 on March 06, 2016, 06:24:47 AM

it's pretty bad, but to resolve the problem just go into : http://support.xapo.com/contact-us/
and then fill the form correctly with category mobile if the thing happened Wink

Someone - not me - has tried it:

https://bitcointalksearch.org/topic/m.13019137

https://bitcointalksearch.org/topic/m.13055722

dragonusa9

hero member

Activity: 756

Merit: 500

Quote from: manicminer on March 06, 2016, 05:21:26 AM

https://www.google.com/search?q=xapo+lost+phone

Click on all the top 10 hits for this search term on Google. Pretty bad.

it's pretty bad, but to resolve the problem just go into : http://support.xapo.com/contact-us/
and then fill the form correctly with category mobile if the thing happened Wink

manicminer

sr. member

Activity: 302

Merit: 250

https://www.google.com/search?q=xapo+lost+phone

Click on all the top 10 hits for this search term on Google. Pretty bad.

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: Snorek on March 04, 2016, 02:02:45 PM

Quote from: BitcoinjunkieZ on March 04, 2016, 01:25:41 PM

Are there any bigger fees than before for cashing out at atm?
Would be great to know

When you are using Xapo Debit Card you have to pay:

1. Issuance Fee: $20 (one time only)
2. Annual Fee $12
3. ATM Withdrawal: $2.50 (in card's spending currency) or $3.50 (in other currencies)

Additional fees when you want to chance PIN, replace your card etc.

The first year annual fee is free, though.. There is a price list on their FAQ, here's the screenshot of it

Snorek

legendary

Activity: 1400

Merit: 1001

Quote from: BitcoinjunkieZ on March 04, 2016, 01:25:41 PM

Are there any bigger fees than before for cashing out at atm?
Would be great to know

When you are using Xapo Debit Card you have to pay:

1. Issuance Fee: $20 (one time only)
2. Annual Fee $12
3. ATM Withdrawal: $2.50 (in card's spending currency) or $3.50 (in other currencies)

Additional fees when you want to chance PIN, replace your card etc.

BitcoinjunkieZ

member

Activity: 96

Merit: 10

Are there any bigger fees than before for cashing out at atm?
Would be great to know

onlinedragon

hero member

Activity: 1036

Merit: 501

Quote from: Miiike on March 04, 2016, 01:14:54 PM

Quote from: mrayazgul on March 04, 2016, 12:04:09 PM

how can i get a xapo debit card Huh

First you need to have a xapo account, then simply you just have to ask them to issue you one, go to their website here: https://xapo.com/card/

The shipping of the card is mostly done in few days. It's easy to activate it you only pay $20 for the card.

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: mrayazgul on March 04, 2016, 12:04:09 PM

how can i get a xapo debit card Huh

First you need to have a xapo account, then simply you just have to ask them to issue you one, go to their website here: https://xapo.com/card/

mrayazgul

hero member

Activity: 560

Merit: 500

how can i get a xapo debit card Huh

mtnsaa

legendary

Activity: 1568

Merit: 1000

Quote from: dragonusa9 on March 03, 2016, 01:40:53 PM

Quote from: mtnsaa on March 03, 2016, 01:32:34 PM

Not sure if this was asked before but I wanted to confirm if it's possible to fund Paypal with Xapo debit card. If this is possible then I will definitely get one since that will be a great way to avoid Paypal scammers even if there are fees involved.

maybe this can help you : http://support.xapo.com/can-i-link-the-xapo-debit-card-with-my-paypal-account

Thanks but it's not clear to me. I want to fund my Paypal, not buy Bitcoins with it. So if I link the debit card on Paypal, I can add funds (fiat) to my account. I guess it's possible since you can get cash in an ATM with Xapo debit card but for this it's still confusing in my opinion, can anyone confirm this?

dragonusa9

hero member

Activity: 756

Merit: 500

Quote from: mtnsaa on March 03, 2016, 01:32:34 PM

Not sure if this was asked before but I wanted to confirm if it's possible to fund Paypal with Xapo debit card. If this is possible then I will definitely get one since that will be a great way to avoid Paypal scammers even if there are fees involved.

maybe this can help you : http://support.xapo.com/can-i-link-the-xapo-debit-card-with-my-paypal-account

mtnsaa

legendary

Activity: 1568

Merit: 1000

Not sure if this was asked before but I wanted to confirm if it's possible to fund Paypal with Xapo debit card. If this is possible then I will definitely get one since that will be a great way to avoid Paypal scammers even if there are fees involved.

CrimBit

hero member

Activity: 672

Merit: 500

Quote from: densuj on February 24, 2016, 12:33:53 AM

I have registered on xapo, but it is still unfamiliar for me, i will learn for first time. I hope it is amazing service and fast respone. Thank you very much.

Im use xapo more than 1year without any issue, and the customer service fast respons, also xapo have new marketplace you can buying steam wallet, top up mobile number too

densuj

legendary

Activity: 910

Merit: 1000

I have registered on xapo, but it is still unfamiliar for me, i will learn for first time. I hope it is amazing service and fast respone. Thank you very much.

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: iluvbitcoins on February 23, 2016, 06:51:25 AM

Quote from: onlinedragon on February 19, 2016, 12:39:40 PM

I my household we ordered 2 cards and we received both. Read some didn't received the card in first but maybe you can connect them if you login on there website.

I have sent them a lot of emails, they weren't responding at all, until I made it public to other people

Still, very low response rate, and I don't have my card nor the bitcoins I used to pay for it

Unfortunately that is the main downfall of xapo, their help desk is not too responsive. If you look around the previous pages, you'll found that you're not the only one who hadn't got his answer. But other than that, xapo is good for a wallet.

What do you mean by not having the btc you used to pay? Doesn't issuing xapo card free?

iluvbitcoins

legendary

Activity: 2198

Merit: 1150

Freedom&Honor

Quote from: onlinedragon on February 19, 2016, 12:39:40 PM

I my household we ordered 2 cards and we received both. Read some didn't received the card in first but maybe you can connect them if you login on there website.

I have sent them a lot of emails, they weren't responding at all, until I made it public to other people

Still, very low response rate, and I don't have my card nor the bitcoins I used to pay for it

onlinedragon

hero member

Activity: 1036

Merit: 501

I my household we ordered 2 cards and we received both. Read some didn't received the card in first but maybe you can connect them if you login on there website.

iluvbitcoins

legendary

Activity: 2198

Merit: 1150

Freedom&Honor

I have ordered mine on 19th September

It has not arrived till this date, nor has Xapo agreed to ship me a new one

Stay away

hiddensphinx

legendary

Activity: 1457

Merit: 1001

Quote from: Bitcoinpro on January 23, 2016, 08:03:39 AM

can you issue debit cards to Australia?

Aussie here..I have the Xapo card (USD version) and have used it at Maccas in Oz

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 17. (Read 64413 times)