To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 18.

dragonusa9

hero member

Activity: 756

Merit: 500

Quote from: bitcoinear on February 06, 2016, 08:32:38 AM

I would like to register a account on Xapo. I heard that new user need to verify them by sending ID. Is this true?

well, i think the thing to verify is to click the verify email address on your e-mail
and then wait for the browser redirect you into the link and finish the verifying

Quote from: ONLYfree on February 12, 2016, 12:19:31 PM

Whats wrong with XAPO API?

Why so many payments are not send?

relax sir, maybe the miner is busy or not enough to process your payments
i think for the fastest complete order is est 1 hour

ONLYfree

legendary

Activity: 1288

Merit: 1000

Whats wrong with XAPO API?

Why so many payments are not send?

Doyer

newbie

Activity: 24

Merit: 0

Quote from: bitcoinear on February 06, 2016, 08:32:38 AM

I would like to register a account on Xapo. I heard that new user need to verify them by sending ID. Is this true?

I didn't have to just verify my e-mail

bitcoinear

full member

Activity: 126

Merit: 100

I would like to register a account on Xapo. I heard that new user need to verify them by sending ID. Is this true?

Lasergun

legendary

Activity: 1155

Merit: 1174

https://t.me/laser9un

What is happened with the Xapo BTC/USD exchange rate, it is $10 lower than on BTC-e (usually the difference is less than $5)? Huh

makis22

newbie

Activity: 18

Merit: 1

well to be honest, it could be my fault that its not working. I might have managed to block it. Basically what happened is, i called the phone to activate the card. It said to put my DOB in 2 digit format and i stupidly enough did it for month and date, but for year i was using the whole 4 digit number. So it got declined on 2 calls. On the 3rd call i realised what i was doing wrong and i got my pin. However, if that was the reason the card is blocked and not working, why did it even give me the pin?? Anyway, the pin is correct, accepted in atms and also its the same as the pin in xapo site (you can see it with a one time code they sent to your mail). So it seemed to me like the card is activated and the pin correct. However i still havent managed to make one succesfull transaction with sufficient funds in my wallet, confirmed btc trasfers, and with enough left for whatever fees. In atms and online, everything gets declined. So it must be that the card got blocked somehow. I even messaged mychoicesupport, only got an automatic response with a ticket id for future reference. Xapo hasnt replied in 2 days

Lasergun

legendary

Activity: 1155

Merit: 1174

https://t.me/laser9un

Quote from: makis22 on January 29, 2016, 02:07:58 PM

i received my card 2-3 days ago. It didnt take too long to arrive here in greece, i would say maybe 10-13 days. So that was nice. Other than this everything i try to do with this card fails and gets declined. I have activated my card through the phone number on the card, got my pin. Pin works, it is accepted in atm and i even used the option in xapo site where they send you an email and you can use the code they send you to reveal your pin. Its the same. So i assume my card is succesfully activated and should be working everywhere they accept visa. Well it works nowhere. I ve loaded bitcoin funds into my account, confirmations are way over 6, transaction to fund the wallet appears as complete and not pending. However i tried to order some stuff online and it got declined several times. Keep in mind that my virtua advcash card works on those places. Then i ve tried several times to withdraw from ATM and i always get the same message that my ballance is low and not enough. No matter the amount. And dont start me on the fees, the amount i try to withdraw is like 20-30 euro less than my ballance, so its way more than enough to cover the fees. Greece is in the supported countries where the card is shipped and should work. So what now??

As for me, I don't experience such a problem, quite the opposite, the card works much better now. I rarely use it online, but in the shops the number of declined transactions decreased significantly in the last two months.

mtnsaa

legendary

Activity: 1568

Merit: 1000

Quote from: makis22 on January 29, 2016, 02:07:58 PM

i received my card 2-3 days ago. It didnt take too long to arrive here in greece, i would say maybe 10-13 days. So that was nice. Other than this everything i try to do with this card fails and gets declined. I have activated my card through the phone number on the card, got my pin. Pin works, it is accepted in atm and i even used the option in xapo site where they send you an email and you can use the code they send you to reveal your pin. Its the same. So i assume my card is succesfully activated and should be working everywhere they accept visa. Well it works nowhere. I ve loaded bitcoin funds into my account, confirmations are way over 6, transaction to fund the wallet appears as complete and not pending. However i tried to order some stuff online and it got declined several times. Keep in mind that my virtua advcash card works on those places. Then i ve tried several times to withdraw from ATM and i always get the same message that my ballance is low and not enough. No matter the amount. And dont start me on the fees, the amount i try to withdraw is like 20-30 euro less than my ballance, so its way more than enough to cover the fees. Greece is in the supported countries where the card is shipped and should work. So what now??

Thanks for your comments and experience, I'm always wondering how this debit card would work since I may order one in the future but from what I've read it's all full of problems and fees. Hopefully we'll see some improvements this year as as it was already mentioned Wences Casares Xapo's CEO got hired by Paypal's board of directors so there could be some major news there soon.

onlinedragon

hero member

Activity: 1036

Merit: 501

Isn't XAPO support not active anymore here. Have asked something earlier here and never get feedback anymore. They start failing again with there support like before. Thought there was said the support service will be more then before.

makis22

newbie

Activity: 18

Merit: 1

i received my card 2-3 days ago. It didnt take too long to arrive here in greece, i would say maybe 10-13 days. So that was nice. Other than this everything i try to do with this card fails and gets declined. I have activated my card through the phone number on the card, got my pin. Pin works, it is accepted in atm and i even used the option in xapo site where they send you an email and you can use the code they send you to reveal your pin. Its the same. So i assume my card is succesfully activated and should be working everywhere they accept visa. Well it works nowhere. I ve loaded bitcoin funds into my account, confirmations are way over 6, transaction to fund the wallet appears as complete and not pending. However i tried to order some stuff online and it got declined several times. Keep in mind that my virtua advcash card works on those places. Then i ve tried several times to withdraw from ATM and i always get the same message that my ballance is low and not enough. No matter the amount. And dont start me on the fees, the amount i try to withdraw is like 20-30 euro less than my ballance, so its way more than enough to cover the fees. Greece is in the supported countries where the card is shipped and should work. So what now??

Bitcoinpro

legendary

Activity: 1358

Merit: 1000

can you issue debit cards to Australia?

onlinedragon

hero member

Activity: 1036

Merit: 501

I'll try to accept a refferal of Bitcoin Wonder but that can't be done. The refferal link goes to world of Xapo and there is only a android version available. I'm using IOS and the release is just since short time available there. Can this get fixed please.

Lasergun

legendary

Activity: 1155

Merit: 1174

https://t.me/laser9un

Quote from: Xapo_Partners on January 07, 2016, 05:42:08 PM

We have since fixed this issue. You should be able to complete your purchase now!
Thanks for the patience.

Thank you very much. Just checked, looks like everything works fine now (the "Pay" button is visible). I am going to try this great service soon.

Xapo_Partners

newbie

Activity: 31

Merit: 0

Quote from: pinoycash on January 05, 2016, 09:16:27 AM

I have try to create a xapo wallet, to play their games to earn some satoshis.. but i think i am lost in the process, i have receive this email

Quote

Dear Xapo User,

Upon additional review of your account application, we were unable to verify the information you provided.

Consequently, we are unable to enable full functionality for your account.

Regards,
The Xapo Team

im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..

Can you PM me the email you use with Xapo and the information you provided.
This message will only trigger if you have been flagged due to incorrect information (name, location, etc..)

Xapo_Partners

newbie

Activity: 31

Merit: 0

Quote from: Lasergun on January 04, 2016, 01:36:03 PM

Quote from: Xapo_Partners on January 04, 2016, 12:50:31 PM

Are you able to log in to your Xapo account in the pop up and select the wallet you wish to pay for? Also, I'm assuming you have enough funds to pay for the purchase too correct? I've notified our team to look into this for you.

Yes, I'm able to log in to my Xapo account in the pop up and I have enough funds to pay for the purchase. It seems that the pop up is too low and does not fit on the screen and I can't see the "Pay" button (tried on different browsers and different screen resolutions). Everything works fine for other digital goods in the "Xapo world".

We have since fixed this issue. You should be able to complete your purchase now!
Thanks for the patience.

fuathan

hero member

Activity: 1106

Merit: 520

Aleph.im

I am very satisfied with Xapo... Keep up the good work!..

pinoycash

hero member

Activity: 1316

Merit: 514

Quote from: teddy5145 on January 06, 2016, 04:11:46 AM

Quote from: pinoycash on January 05, 2016, 09:16:27 AM

I have try to create a xapo wallet, to play their games to earn some satoshis.. but i think i am lost in the process, i have receive this email

Quote

Dear Xapo User,

Upon additional review of your account application, we were unable to verify the information you provided.

Consequently, we are unable to enable full functionality for your account.

Regards,
The Xapo Team

im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..

They can't verify the information you gave to them
What method did you use to verify your account ?
Maybe you give them a bad/false information Roll Eyes

Also, Xapo email support is pretty slow to answer your support, best just to wait their support here in BTC talk

it was my first account..and provided all real information. i dont know what i miss. but i move on and stay with coins(.)ph wallet

teddy5145

hero member

Activity: 714

Merit: 528

Quote from: pinoycash on January 05, 2016, 09:16:27 AM

I have try to create a xapo wallet, to play their games to earn some satoshis.. but i think i am lost in the process, i have receive this email

Quote

Dear Xapo User,

Upon additional review of your account application, we were unable to verify the information you provided.

Consequently, we are unable to enable full functionality for your account.

Regards,
The Xapo Team

im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..

They can't verify the information you gave to them
What method did you use to verify your account ?
Maybe you give them a bad/false information Roll Eyes

Also, Xapo email support is pretty slow to answer your support, best just to wait their support here in BTC talk

dragonusa9

hero member

Activity: 756

Merit: 500

Quote from: pinoycash on January 05, 2016, 09:16:27 AM

I have try to create a xapo wallet, to play their games to earn some satoshis.. but i think i am lost in the process, i have receive this email

Quote

Dear Xapo User,

Upon additional review of your account application, we were unable to verify the information you provided.

Consequently, we are unable to enable full functionality for your account.

Regards,
The Xapo Team

im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..

maybe you must confirm the wallet first
because the thing cause you this unable to full functionality is from the confirmation the wallet
well every step on the wallet must to do this thing Wink

pinoycash

hero member

Activity: 1316

Merit: 514

I have try to create a xapo wallet, to play their games to earn some satoshis.. but i think i am lost in the process, i have receive this email

Quote

Dear Xapo User,

Upon additional review of your account application, we were unable to verify the information you provided.

Consequently, we are unable to enable full functionality for your account.

Regards,
The Xapo Team

im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 18. (Read 64413 times)