Whats wrong with XAPO API?
Why so many payments are not send?
Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 18. (Read 64339 times)
February 12, 2016, 12:19:31 PM
February 06, 2016, 09:26:55 AM
I would like to register a account on Xapo. I heard that new user need to verify them by sending ID. Is this true?
I didn't have to just verify my e-mail February 06, 2016, 08:32:38 AM
I would like to register a account on Xapo. I heard that new user need to verify them by sending ID. Is this true?
February 06, 2016, 05:31:31 AM
What is happened with the Xapo BTC/USD exchange rate, it is $10 lower than on BTC-e (usually the difference is less than $5)? 
January 30, 2016, 10:50:30 AM
well to be honest, it could be my fault that its not working. I might have managed to block it. Basically what happened is, i called the phone to activate the card. It said to put my DOB in 2 digit format and i stupidly enough did it for month and date, but for year i was using the whole 4 digit number. So it got declined on 2 calls. On the 3rd call i realised what i was doing wrong and i got my pin. However, if that was the reason the card is blocked and not working, why did it even give me the pin?? Anyway, the pin is correct, accepted in atms and also its the same as the pin in xapo site (you can see it with a one time code they sent to your mail). So it seemed to me like the card is activated and the pin correct. However i still havent managed to make one succesfull transaction with sufficient funds in my wallet, confirmed btc trasfers, and with enough left for whatever fees. In atms and online, everything gets declined. So it must be that the card got blocked somehow. I even messaged mychoicesupport, only got an automatic response with a ticket id for future reference. Xapo hasnt replied in 2 days
January 30, 2016, 09:54:34 AM
i received my card 2-3 days ago. It didnt take too long to arrive here in greece, i would say maybe 10-13 days. So that was nice. Other than this everything i try to do with this card fails and gets declined. I have activated my card through the phone number on the card, got my pin. Pin works, it is accepted in atm and i even used the option in xapo site where they send you an email and you can use the code they send you to reveal your pin. Its the same. So i assume my card is succesfully activated and should be working everywhere they accept visa. Well it works nowhere. I ve loaded bitcoin funds into my account, confirmations are way over 6, transaction to fund the wallet appears as complete and not pending. However i tried to order some stuff online and it got declined several times. Keep in mind that my virtua advcash card works on those places. Then i ve tried several times to withdraw from ATM and i always get the same message that my ballance is low and not enough. No matter the amount. And dont start me on the fees, the amount i try to withdraw is like 20-30 euro less than my ballance, so its way more than enough to cover the fees. Greece is in the supported countries where the card is shipped and should work. So what now??
As for me, I don't experience such a problem, quite the opposite, the card works much better now. I rarely use it online, but in the shops the number of declined transactions decreased significantly in the last two months.
January 29, 2016, 04:46:47 PM
i received my card 2-3 days ago. It didnt take too long to arrive here in greece, i would say maybe 10-13 days. So that was nice. Other than this everything i try to do with this card fails and gets declined. I have activated my card through the phone number on the card, got my pin. Pin works, it is accepted in atm and i even used the option in xapo site where they send you an email and you can use the code they send you to reveal your pin. Its the same. So i assume my card is succesfully activated and should be working everywhere they accept visa. Well it works nowhere. I ve loaded bitcoin funds into my account, confirmations are way over 6, transaction to fund the wallet appears as complete and not pending. However i tried to order some stuff online and it got declined several times. Keep in mind that my virtua advcash card works on those places. Then i ve tried several times to withdraw from ATM and i always get the same message that my ballance is low and not enough. No matter the amount. And dont start me on the fees, the amount i try to withdraw is like 20-30 euro less than my ballance, so its way more than enough to cover the fees. Greece is in the supported countries where the card is shipped and should work. So what now??
Thanks for your comments and experience, I'm always wondering how this debit card would work since I may order one in the future but from what I've read it's all full of problems and fees. Hopefully we'll see some improvements this year as as it was already mentioned Wences Casares Xapo's CEO got hired by Paypal's board of directors so there could be some major news there soon.
January 29, 2016, 03:16:12 PM
Isn't XAPO support not active anymore here. Have asked something earlier here and never get feedback anymore. They start failing again with there support like before. Thought there was said the support service will be more then before.
January 29, 2016, 02:07:58 PM
i received my card 2-3 days ago. It didnt take too long to arrive here in greece, i would say maybe 10-13 days. So that was nice. Other than this everything i try to do with this card fails and gets declined. I have activated my card through the phone number on the card, got my pin. Pin works, it is accepted in atm and i even used the option in xapo site where they send you an email and you can use the code they send you to reveal your pin. Its the same. So i assume my card is succesfully activated and should be working everywhere they accept visa. Well it works nowhere. I ve loaded bitcoin funds into my account, confirmations are way over 6, transaction to fund the wallet appears as complete and not pending. However i tried to order some stuff online and it got declined several times. Keep in mind that my virtua advcash card works on those places. Then i ve tried several times to withdraw from ATM and i always get the same message that my ballance is low and not enough. No matter the amount. And dont start me on the fees, the amount i try to withdraw is like 20-30 euro less than my ballance, so its way more than enough to cover the fees. Greece is in the supported countries where the card is shipped and should work. So what now??
January 23, 2016, 08:03:39 AM
can you issue debit cards to Australia?
January 16, 2016, 10:11:16 AM
I'll try to accept a refferal of Bitcoin Wonder but that can't be done. The refferal link goes to world of Xapo and there is only a android version available. I'm using IOS and the release is just since short time available there. Can this get fixed please.
January 07, 2016, 05:56:37 PM
We have since fixed this issue. You should be able to complete your purchase now!
Thanks for the patience.
Thanks for the patience.
Thank you very much. Just checked, looks like everything works fine now (the "Pay" button is visible). I am going to try this great service soon.
January 07, 2016, 05:55:49 PM
I have try to create a xapo wallet, to play their games to earn some satoshis.. but i think i am lost in the process, i have receive this email
im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..
Quote
Dear Xapo User,
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to enable full functionality for your account.
Regards,
The Xapo Team
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to enable full functionality for your account.
Regards,
The Xapo Team
im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..
Can you PM me the email you use with Xapo and the information you provided.
This message will only trigger if you have been flagged due to incorrect information (name, location, etc..)
January 07, 2016, 05:42:08 PM
Are you able to log in to your Xapo account in the pop up and select the wallet you wish to pay for? Also, I'm assuming you have enough funds to pay for the purchase too correct? I've notified our team to look into this for you.
Yes, I'm able to log in to my Xapo account in the pop up and I have enough funds to pay for the purchase. It seems that the pop up is too low and does not fit on the screen and I can't see the "Pay" button (tried on different browsers and different screen resolutions). Everything works fine for other digital goods in the "Xapo world".
We have since fixed this issue. You should be able to complete your purchase now!
Thanks for the patience.
January 06, 2016, 10:56:46 PM
I am very satisfied with Xapo... Keep up the good work!..
January 06, 2016, 06:35:04 AM
I have try to create a xapo wallet, to play their games to earn some satoshis.. but i think i am lost in the process, i have receive this email
im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..
They can't verify the information you gave to themQuote
Dear Xapo User,
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to enable full functionality for your account.
Regards,
The Xapo Team
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to enable full functionality for your account.
Regards,
The Xapo Team
im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..
What method did you use to verify your account ?
Maybe you give them a bad/false information
Also, Xapo email support is pretty slow to answer your support, best just to wait their support here in BTC talk
it was my first account..and provided all real information. i dont know what i miss. but i move on and stay with coins(.)ph wallet
January 06, 2016, 04:11:46 AM
I have try to create a xapo wallet, to play their games to earn some satoshis.. but i think i am lost in the process, i have receive this email
im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..
They can't verify the information you gave to themQuote
Dear Xapo User,
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to enable full functionality for your account.
Regards,
The Xapo Team
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to enable full functionality for your account.
Regards,
The Xapo Team
im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..
What method did you use to verify your account ?
Maybe you give them a bad/false information
Also, Xapo email support is pretty slow to answer your support, best just to wait their support here in BTC talk
January 05, 2016, 12:52:24 PM
I have try to create a xapo wallet, to play their games to earn some satoshis.. but i think i am lost in the process, i have receive this email
im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..
maybe you must confirm the wallet firstQuote
Dear Xapo User,
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to enable full functionality for your account.
Regards,
The Xapo Team
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to enable full functionality for your account.
Regards,
The Xapo Team
im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..
because the thing cause you this unable to full functionality is from the confirmation the wallet
well every step on the wallet must to do this thing
January 05, 2016, 09:16:27 AM
I have try to create a xapo wallet, to play their games to earn some satoshis.. but i think i am lost in the process, i have receive this email
im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..
Quote
Dear Xapo User,
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to enable full functionality for your account.
Regards,
The Xapo Team
Upon additional review of your account application, we were unable to verify the information you provided.
Consequently, we are unable to enable full functionality for your account.
Regards,
The Xapo Team
im trying to check what went wrong with my registrations. i have sent a support ticket and no answer till now..
January 04, 2016, 02:21:41 PM
My wife tried today for the first time the XAPO debit card in a mobile atm in the supermarket. Card was ejected immediately without message. This happens in the Netherlands not sure why it happened.
sorry, is the mobile atm support the master card use?if it doesn't so it's the main reason
but if it yes, maybe xapo debit card not support on your country
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