To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 19.

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: dragonusa9 on January 04, 2016, 01:05:06 PM

umm.. after login into the Xapo account, we can buy some BTC from USD right?
the method is from the bank account / it also can be from paypal or google wallet or other online service?

Right. There are different methods to pay for the bitcoin depending on your location and some other factors. It is personalized to each user and certain factors involved, so only specific payment options are shown for each purchase order.

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: Xapo_Partners on January 04, 2016, 12:50:31 PM

Are you able to log in to your Xapo account in the pop up and select the wallet you wish to pay for? Also, I'm assuming you have enough funds to pay for the purchase too correct? I've notified our team to look into this for you.

Yes, I'm able to log in to my Xapo account in the pop up and I have enough funds to pay for the purchase. It seems that the pop up is too low and does not fit on the screen and I can't see the "Pay" button (tried on different browsers and different screen resolutions). Everything works fine for other digital goods in the "Xapo world".

dragonusa9

hero member

Activity: 756

Merit: 500

Quote from: Xapo_Partners on January 04, 2016, 12:50:31 PM

Quote from: Lasergun on January 01, 2016, 04:06:49 PM

Can somebody explain me how to top up a cellphone with bitcoins in Xapo World? I choose my country, enter the phone number, choose an amount to pay, but when I click on "Top Up", the "Pay" button does not appear (I just see my Xapo wallet balance and the recharge amount).

Are you able to log in to your Xapo account in the pop up and select the wallet you wish to pay for? Also, I'm assuming you have enough funds to pay for the purchase too correct? I've notified our team to look into this for you.

umm.. after login into the Xapo account, we can buy some BTC from USD right?
the method is from the bank account / it also can be from paypal or google wallet or other online service?

Xapo_Partners

newbie

Activity: 31

Merit: 0

Quote from: Lasergun on January 01, 2016, 04:06:49 PM

Can somebody explain me how to top up a cellphone with bitcoins in Xapo World? I choose my country, enter the phone number, choose an amount to pay, but when I click on "Top Up", the "Pay" button does not appear (I just see my Xapo wallet balance and the recharge amount).

Are you able to log in to your Xapo account in the pop up and select the wallet you wish to pay for? Also, I'm assuming you have enough funds to pay for the purchase too correct? I've notified our team to look into this for you.

ivanst776

legendary

Activity: 1540

Merit: 1003

Quote from: Zabouza on December 31, 2015, 12:01:51 PM

Quote from: ivanst776 on December 31, 2015, 11:37:42 AM

Quote from: Zabouza on December 31, 2015, 11:36:18 AM

Anyone know if xapo works in France?

Xapo yes it works in France, if you mean about the xapo bitcoin debit card then yes they do ship to France.
More details you can check here: http://support.xapo.com/xapo-debit-card

Ty for your answer ivanst
I check xapo support's but in fact I only need a wallet to buy bitcoin with my credit card.
XAPO do this right?

I had in the past a xapo wallet but i am not part of them anymore.
About coinbase it is possible to buy though bank account and it is limited only for some countries.
But as far as i know xapo should offer a similar offer as they are bitcoin exchange, they may require additional verification for your account.

bitcoinmar

hero member

Activity: 812

Merit: 500

Quote from: dragonusa9 on January 02, 2016, 04:19:41 PM

Quote from: onlinedragon on January 02, 2016, 02:18:20 PM

My wife tried today for the first time the XAPO debit card in a mobile atm in the supermarket. Card was ejected immediately without message. This happens in the Netherlands not sure why it happened.

sorry, is the mobile atm support the master card use?
if it doesn't so it's the main reason
but if it yes, maybe xapo debit card not support on your country

I think first one is ok because Xapo debit cards working in Netherlands without any problem its just Mobile support problem

dragonusa9

hero member

Activity: 756

Merit: 500

Quote from: onlinedragon on January 02, 2016, 02:18:20 PM

My wife tried today for the first time the XAPO debit card in a mobile atm in the supermarket. Card was ejected immediately without message. This happens in the Netherlands not sure why it happened.

sorry, is the mobile atm support the master card use?
if it doesn't so it's the main reason
but if it yes, maybe xapo debit card not support on your country

onlinedragon

hero member

Activity: 1036

Merit: 501

My wife tried today for the first time the XAPO debit card in a mobile atm in the supermarket. Card was ejected immediately without message. This happens in the Netherlands not sure why it happened.

shefchenko17

sr. member

Activity: 322

Merit: 250

This mine is not mine! My mine is mine!

wohooo their support answered... Naah just joking around Cheesy

Still waiting for a response.. Cheesy

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Can somebody explain me how to top up a cellphone with bitcoins in Xapo World? I choose my country, enter the phone number, choose an amount to pay, but when I click on "Top Up", the "Pay" button does not appear (I just see my Xapo wallet balance and the recharge amount).

teddy5145

hero member

Activity: 714

Merit: 528

Quote from: Bitcoinfan82 on December 31, 2015, 11:25:28 PM

The wallet works very well
but I have problems with the debit card in Italy
I can't withdraw from atm and cannot use in shops
have someone the same problem ?

Xapo use Master card for their debit card, are you sure the ATM you are using has debit card logo on it?

Bitcoinfan82

newbie

Activity: 40

Merit: 0

The wallet works very well
but I have problems with the debit card in Italy
I can't withdraw from atm and cannot use in shops
have someone the same problem ?

Zabouza

newbie

Activity: 8

Merit: 0

Quote from: ivanst776 on December 31, 2015, 11:37:42 AM

Quote from: Zabouza on December 31, 2015, 11:36:18 AM

Anyone know if xapo works in France?

Xapo yes it works in France, if you mean about the xapo bitcoin debit card then yes they do ship to France.
More details you can check here: http://support.xapo.com/xapo-debit-card

Ty for your answer ivanst
I check xapo support's but in fact I only need a wallet to buy bitcoin with my credit card.
XAPO do this right?

ivanst776

legendary

Activity: 1540

Merit: 1003

Quote from: Zabouza on December 31, 2015, 11:36:18 AM

Anyone know if xapo works in France?

Xapo yes it works in France, if you mean about the xapo bitcoin debit card then yes they do ship to France.
More details you can check here: http://support.xapo.com/xapo-debit-card

Zabouza

newbie

Activity: 8

Merit: 0

Anyone know if xapo works in France?

shefchenko17

sr. member

Activity: 322

Merit: 250

This mine is not mine! My mine is mine!

well a lot of people got responses within a decent time frame but I'm probably THE ONE..either they don't like me for some reason either...they just decided to ignore my messages..

crairezx20

legendary

Activity: 1638

Merit: 1046

I've tried this xapo months ago and i will say that xapo wallet is secured and has a good support.
And you can also make a debit card made by xapo and also i want this wallet because im faucet claimer and its instantly you can receive satoshi fast..
You can try it to test it with your self.

dragonusa9

hero member

Activity: 756

Merit: 500

Quote from: shefchenko17 on December 29, 2015, 11:39:07 AM

I've tried from there I've tried through email . And it is not about following the rules. I have issie. I want to change my freaking number. So STFU @bitcoinmar. I month without a respond is pretty solid reason to swear at them

i don't know why, but i got my response so fast
and i fill all of the blank spaces there
after that i only use from the link i gave before, and voila the thing happened so smooth

shefchenko17

sr. member

Activity: 322

Merit: 250

This mine is not mine! My mine is mine!

I've tried from there I've tried through email . And it is not about following the rules. I have issie. I want to change my freaking number. So STFU @bitcoinmar. I month without a respond is pretty solid reason to swear at them

bitcoinmar

hero member

Activity: 812

Merit: 500

Quote from: dragonusa9 on December 29, 2015, 06:16:40 AM

Quote from: shefchenko17 on December 28, 2015, 04:07:48 PM

Quote from: bitcoinmar on December 28, 2015, 02:38:39 PM

Quote from: dragonusa9 on December 28, 2015, 02:29:46 PM

Quote from: Bitcoin_Delivery on December 28, 2015, 05:56:12 AM

I'm using Xapo from the beginning, and i'm very happy with the service...
Security is great but i don't know about support because i never had any inquiry (and i hope to don't need it in future

)
I suggest to everyone that look for a good wallet!

well, im using it from the beginning too
but i know the support because my phone number was dead
the support is fast and good, it's good IMHO Grin

Now in last few days they have some better support I have some problem they solved this very quickly but my biggest concern they have no virtual debit card I need this but they are giving only debit card which is not for my country

the support is quick? they have better support ?!? What are you guys talking about..Am I the only one waiting for more than a month for a f*cking single reply from their support? Cheesy

I just want to change or remove my phone number. What should I do to get a reply withing next 1/2 year ? Or even earlier :O if possible

i got it from here http://support.xapo.com/contact-us
i just send it, and only 1~3 hours i got the reply
the support was good and fast Grin

hope you like it too Cool

Some peoples not follow rules just because of this they have no response from any one so they make a noise its not good enough hope now all have some good and solid proof of support here

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 19. (Read 64339 times)