It's difficult to say because they won't even address the issue. But I think the problem is if you claim from the same ip instead of different ips, I think. I don't know.
Why would you reset your password if the problem is that you don't get confirmation emails for withdrawals? An honest question not rhetorical.
I've been waiting for almost 24 hours and this withdrawal is still pending. I'm still giving it time, but all this talk about payments not coming through has made me nervous. I've always received payments within a few hours of request. This is so far the longest I have waited. And 'conveniently' I made a deposit to CoinPot prior to the request. But since they say the withdrawal process can take up to 48 hours I'll wait and see.