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Hi,
Apologies if it took us a while to get back to you. Due to heavy volume of MtGox support requests we are replying to your inquiry with a general update that should answer most questions. Please see the MtGox claims section on our Help Center if you have any of the following questions:
• How can I connect my claim to Kraken?
• How can I find out about the Acceptance/Rejection of the claim?
• Why can’t I access the MtGox claims website?
• When is the payout date?
• How can I make a change to the details of my MtGox claim?
• Why was my claim not accepted yet?
• My claim was approved. Where are my bitcoins?
• How can I contact the MtGox trustee?
• Can I still file a claim?
Please see here for the FAQ articles:
https://support.kraken.com/hc/en-us/sections/200771368-MtGox-Creditor-Information
For most other inquiries at this time, Kraken cannot help you and you must contact the MtGox trustee directly at the help desk phone number. There is no email, only a phone number.
Telephone: +81-3-4588-3922
Operating Hours: Monday to Friday (excluding Japanese national holidays), from 10 a.m. to 5 p.m. JST (Japan time)
If your question isn't answered here but you think that it can be answered by Kraken, please reply to this message and we will assist you as soon as we can.
Regards,
Joshua
Kraken Client Engagement
Hi,
Apologies if it took us a while to get back to you. Due to heavy volume of MtGox support requests we are replying to your inquiry with a general update that should answer most questions. Please see the MtGox claims section on our Help Center if you have any of the following questions:
• How can I connect my claim to Kraken?
• How can I find out about the Acceptance/Rejection of the claim?
• Why can’t I access the MtGox claims website?
• When is the payout date?
• How can I make a change to the details of my MtGox claim?
• Why was my claim not accepted yet?
• My claim was approved. Where are my bitcoins?
• How can I contact the MtGox trustee?
• Can I still file a claim?
Please see here for the FAQ articles:
https://support.kraken.com/hc/en-us/sections/200771368-MtGox-Creditor-Information
For most other inquiries at this time, Kraken cannot help you and you must contact the MtGox trustee directly at the help desk phone number. There is no email, only a phone number.
Telephone: +81-3-4588-3922
Operating Hours: Monday to Friday (excluding Japanese national holidays), from 10 a.m. to 5 p.m. JST (Japan time)
If your question isn't answered here but you think that it can be answered by Kraken, please reply to this message and we will assist you as soon as we can.
Regards,
Joshua
Kraken Client Engagement