then you are lucky. i did a withdrawal 12 hours ago and it's still uncofirmed because of too low fees. i mailed support 8 or 9 hours ago, no response yet.
it's a pitty, i wanted to get some free bitcoin gold, which now i miss because of this.
first time it went well with me also, this time it took more than half a day. i did receive them now, no response from support however. and no bitcoin gold also because of this on this payment.
Sorry for the delay in responding. Once a BTC transfer has been initiated it is controlled entirely by the BTC Network.
That said, here are a couple of things you may be happy to hear about:
(1) We are soon adding the possibility for faster BTC transfers by giving users the ability to choose their speed/fees comfortable balance.
(2) Once Bitcoin Gold goes live we will verify whether the BTG associated to your transfer amount has been delivered to us, and if so we will gladly pass it on to you.
(3) We intend to add BTG to the coins mined on WinMiner.
Hope this helps