Ticket 99153
Pending 7 days already. Please resolve asap
Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 45. (Read 69591 times)
May 08, 2017, 02:52:57 PM
May 04, 2017, 03:35:19 AM
Suddenly transfer from paypal to wirex is taking ages, it used to be something like 2 days, today is 7 days I'm waiting and money has still not reached Wirex. How is that possible? Anyone else experiencing this? What is going on? 
- yes, I'm kyc verified
- yes, i've done this at least 10 times in last few months without any problems and it took 2-4 days normally.
- this is not normal
- yes, I'm kyc verified
- yes, i've done this at least 10 times in last few months without any problems and it took 2-4 days normally.
- this is not normal
Hello friend. Please send me your support ticket number so I can track this issue with the support team.
Ticket 97028
Thank you.
May 03, 2017, 05:09:42 PM
I have to say that my problems have been solved .. The support take more than normal to answer .. except this, the rest seems to work correctly.
May 03, 2017, 10:33:04 AM
I have several tickets open with Wirex since May 1. No response so far. One exchange is stuck in pending state and I can't access neither my BTC nor EUR balance. I wonder if there's something suspicious going on there? Their service is getting worse and worse. I'm with them for about 3 years already and I haven't had a single hassle-free transaction. Either connection error or some other issues. Can't be relied upon at all.
May 03, 2017, 09:46:14 AM
Suddenly transfer from paypal to wirex is taking ages, it used to be something like 2 days, today is 7 days I'm waiting and money has still not reached Wirex. How is that possible? Anyone else experiencing this? What is going on?
- yes, I'm kyc verified
- yes, i've done this at least 10 times in last few months without any problems and it took 2-4 days normally.
- this is not normal
Are you aware of this problem, Wirex?
- yes, I'm kyc verified
- yes, i've done this at least 10 times in last few months without any problems and it took 2-4 days normally.
- this is not normal
Are you aware of this problem, Wirex?
Hello friend. Please send me your support ticket number so I can track this issue with the support team.
May 02, 2017, 06:34:18 AM
Hi @Gosha, i have some bitcoin in my wallet, but when I used the blockchain taint analysis, they were 24% tainted.
I have coins in another wallet that are up to 100% tainted. I read some negative things about tainted coins and I don't like it. Is it safe to exchange these on Wirex?
I have coins in another wallet that are up to 100% tainted. I read some negative things about tainted coins and I don't like it. Is it safe to exchange these on Wirex?
May 02, 2017, 03:46:04 AM
Suddenly transfer from paypal to wirex is taking ages, it used to be something like 2 days, today is 7 days I'm waiting and money has still not reached Wirex. How is that possible? Anyone else experiencing this? What is going on?
- yes, I'm kyc verified
- yes, i've done this at least 10 times in last few months without any problems and it took 2-4 days normally.
- this is not normal
Are you aware of this problem, Wirex?
- yes, I'm kyc verified
- yes, i've done this at least 10 times in last few months without any problems and it took 2-4 days normally.
- this is not normal
Are you aware of this problem, Wirex?
May 02, 2017, 02:27:39 AM
Now I can't login.
Quote
"Sorry, something went wrong. Please try again later or contact Wirex support for assistance."
I have the same problem .. 2 days ago I made a deposit in BTC and now it does not let me enter the page. I get the same error as you comment .. This looks like a scam.
Edit: I was able to enter.
Although I still have another problem .. I can not change the BTC to the virtual card of EUROS .. Since yesterday I am trying and always the same error "We are sorry. Something went wrong. Please try again later". I already sent an email to support yesterday but they still do not answer me.
May 01, 2017, 05:24:46 PM
So wirex is a scam company ?
Where is the support?
I deposited funds days ago, now they banned my account without any explanation.
April 30, 2017, 01:00:07 PM
exchange rate depends on how much BTC you want to convert. You can notice changing the exchange rate when entering BTC value in the textbox 
Yes it changes, but I am trying to exchange 0.18 BTC which is not such a small amount for a card load. So I think the fee is too high anyways
April 30, 2017, 09:47:05 AM
exchange rate depends on how much BTC you want to convert. You can notice changing the exchange rate when entering BTC value in the textbox
April 30, 2017, 06:41:39 AM
The fee is 20.01%
The Bitstamp price is 1208.58 EUR for 1 BTC
| Provider | Xapo | Wirex | CryptoPay | SpectroCoin | Uquid | AdvCash | Coinizy |
| You get EUR for one BTC | 1196.9623 | 966.73 | 1176.457 | 1182.11 | 1207.99 | 1190.64 | 1139.41 |
| Margin | 0.96% | 20.01% | 2.66% | 2.19% | 0.05% | 1.48% | 5.72% |
| Loading fee | 0% | 0% | 1% | 0% | 1% | 1 | 0% |
| Total margin | 0.96% | 20.01% | 3.66% | 2.19% | 1.05% | 1.57% | 5.72% |
| Card Price and one year fees | 20 | 29 | 27 | 21 | 28.99 | 14.99 | No plastic |
| You get EUR for one BTC final | 1176.9623 | 937.73 | 1137.69243 | 1161.11 | 1166.9201 | 1174.65 | Not applicable |
The Bitstamp price is 1208.58 EUR for 1 BTC
April 29, 2017, 04:53:28 PM
Be careful margin of 21.27% as on 2017-04-29
The Bitstamp price is 1219.8 EUR for 1 BTC
| Provider | Xapo | Wirex | CryptoPay | SpectroCoin | Uquid | AdvCash | Coinizy |
| You get EUR for one BTC | 1191.2532 | 960.3 | 1175.051 | 1195.7 | 1198.63 | 1185.98 | 1136.01 |
| Margin | 2.34% | 21.27% | 3.67% | 1.98% | 1.74% | 2.77% | 6.87% |
| Loading fee | 0% | 0% | 1% | 0% | 1% | 1 | 0% |
| Total margin | 2.34% | 21.27% | 4.67% | 1.98% | 2.74% | 2.86% | 6.87% |
| Card Price and one year fees | 20 | 29 | 27 | 21 | 28.99 | 14.99 | No plastic |
| You get EUR for one BTC final | 1171.2532 | 931.3 | 1136.30049 | 1174.7 | 1157.6537 | 1169.99 | Not applicable |
The Bitstamp price is 1219.8 EUR for 1 BTC
Thanks for this information
Fortunately, I have also a XAPO debit card and my XAPO account has been successfuly approved in 4 days with the same documents
April 29, 2017, 12:11:14 PM
So wirex is a scam company ?
April 29, 2017, 10:05:20 AM
Hello I've sent 3 transfers of 416£ each to my wirex card, from my paypal account, and many many days have passed since I received them to the card, but the balance doesn't show the deposits, please solve this, I can see the transactions arrived but the balance didn't change.
YOU ALWAYS AUTOMATICALLY SOLVE MY REQUESTS WHEN I OPEN THEM
I've made these requests: 94465, 94468 , 94470 , all of them to report the same problem.
YOU ALWAYS AUTOMATICALLY SOLVE MY REQUESTS WHEN I OPEN THEM
I've made these requests: 94465, 94468 , 94470 , all of them to report the same problem.
April 29, 2017, 08:54:34 AM
Now I can't login.
Quote
"Sorry, something went wrong. Please try again later or contact Wirex support for assistance."
April 29, 2017, 04:44:49 AM
Be careful margin of 21.27% as on 2017-04-29
The Bitstamp price is 1219.8 EUR for 1 BTC
| Provider | Xapo | Wirex | CryptoPay | SpectroCoin | Uquid | AdvCash | Coinizy |
| You get EUR for one BTC | 1191.2532 | 960.3 | 1175.051 | 1195.7 | 1198.63 | 1185.98 | 1136.01 |
| Margin | 2.34% | 21.27% | 3.67% | 1.98% | 1.74% | 2.77% | 6.87% |
| Loading fee | 0% | 0% | 1% | 0% | 1% | 1 | 0% |
| Total margin | 2.34% | 21.27% | 4.67% | 1.98% | 2.74% | 2.86% | 6.87% |
| Card Price and one year fees | 20 | 29 | 27 | 21 | 28.99 | 14.99 | No plastic |
| You get EUR for one BTC final | 1171.2532 | 931.3 | 1136.30049 | 1174.7 | 1157.6537 | 1169.99 | Not applicable |
The Bitstamp price is 1219.8 EUR for 1 BTC
Thanks for this information
Fortunately, I have also a XAPO debit card and my XAPO account has been successfuly approved in 4 days with the same documents
April 29, 2017, 04:20:44 AM
Be careful margin of 21.27% as on 2017-04-29
The Bitstamp price is 1219.8 EUR for 1 BTC
| Provider | Xapo | Wirex | CryptoPay | SpectroCoin | Uquid | AdvCash | Coinizy |
| You get EUR for one BTC | 1191.2532 | 960.3 | 1175.051 | 1195.7 | 1198.63 | 1185.98 | 1136.01 |
| Margin | 2.34% | 21.27% | 3.67% | 1.98% | 1.74% | 2.77% | 6.87% |
| Loading fee | 0% | 0% | 1% | 0% | 1% | 1 | 0% |
| Total margin | 2.34% | 21.27% | 4.67% | 1.98% | 2.74% | 2.86% | 6.87% |
| Card Price and one year fees | 20 | 29 | 27 | 21 | 28.99 | 14.99 | No plastic |
| You get EUR for one BTC final | 1171.2532 | 931.3 | 1136.30049 | 1174.7 | 1157.6537 | 1169.99 | Not applicable |
The Bitstamp price is 1219.8 EUR for 1 BTC
April 29, 2017, 03:29:52 AM
Very unhappy with this company
I uploaded all documents for a verification account at least 2 weeks ago
Status was pending
Today status is Unverified......
I uploaded all documents for a verification account at least 2 weeks ago
Status was pending
Today status is Unverified......
April 27, 2017, 10:17:53 AM
My issue is resolved.
Thanks!
EDIT:
Now i got another problem, all my events and history disappeared !?
Thanks!
EDIT:
Now i got another problem, all my events and history disappeared !?
uh oh wait,doesn't 91456 ticket come after my ticket number #91065
are they prioritizing more trusted bitcointalk members? good job wirex
edit: issue solved here too,and history missing here too,looks like they did a general refresh? gonna get my bitcoins out of here while i can
Well that doesn't bode to well to their customers that have been waiting for a very long time to get their issues resolved.
it could be,but it was my first time using wirex and this user experience made me want to run from it
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