Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 41.

Vito.Gambino

newbie

Activity: 29

Merit: 0

Quote from: Wirex on May 24, 2017, 08:29:56 AM

Quote from: Vito.Gambino on May 22, 2017, 02:30:42 AM

And this is a classic example of what I hate about Wirex.
Its been 48 hours since I submitted the ticket number both on here and on Twitter, and as of yet, no form of update or acknowledgement.
I will wait to see what happens next.

Hello Vito. I checked your ticket with the support team, but they already answered you on May 17th. If you need more help, please send me a new support ticket number as soon as possible

You keep saying they replied. . I am not disputing that they replied my ticket.
However, what I am upset about is that they have not solved or fixed the problem!
When you put that into consideration and then realize that wirex repled only once since may 17 . . . .
Come on, even you have to be shocked at how things are being run in this case.
I categorically stated that I had 400 CHF sent to me via wirex's Deutsche bank account in Zurich, into my Mastercard ******5526
on the 15th of May, and the funds still haven't reflected in my account because my card is blocked, for NO REASON!!!!
And I keep hearing you and every other wirex support say, they are talking to the bank about it and nothing seems to be happening.
HOW LONG DOES IT TAKE TO UNBLOCK AND CREDIT MY ACCOUNT WITH MY FUNDS or simply REFUND the darn money to the sender?

marty123

full member

Activity: 162

Merit: 100

Hi,

Support ticket raised for dhl delivery.

request - 114408

Thanks.

fxaddicted

member

Activity: 61

Merit: 10

Quote from: Wirex on May 24, 2017, 08:59:55 AM

Quote from: fxaddicted on May 22, 2017, 07:17:55 AM

requested new Visa plastic card and to be sent via DHL on the 16 may . today is 22 may . 6 day already no Tracking Number and God know when this Visa will arrive

Hello again. Please write to support and ask for help on getting your tracking number:
https://help.wirexapp.com/hc/en-us/requests/new

If you already wrote to support, please give me your support ticket number and your Wirex Registered Email. I might be able to speed things up a bit.

#108537

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: no1special on May 23, 2017, 05:21:30 AM

Quote from: fxaddicted on May 22, 2017, 07:17:55 AM

requested new Visa plastic card and to be sent via DHL on the 16 may . today is 22 may . 6 day already no Tracking Number and God know when this Visa will arrive

The same for me.
Ordered on 16 May 00:54 UTC+02:00 and so far nothing arrived. Neither tracking code nor new visa card. Sad

Hello. As explained before, please contact support and ask for help on getting your tracking number:
https://help.wirexapp.com/hc/en-us/requests/new

If you already wrote to support, please give me your support ticket number and your Wirex Registered Email. I might be able to speed things up a bit.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: albertowirexx on May 22, 2017, 09:25:54 AM

I have ordered virtual card in EUR and GBP that are processing status since some days ago, i was told that i reached some kind of limit for virtual cards but all my virtual cards are blocked and I want to delete them as I use these for online shopping and I dont store any money in the cards before using a new one, so you can request to your bank to delete all my blocked cards and issue the news that I paid for.

If you are not going to do this please return back the amount I paid for these.

Thank you.

TICKET #112261

Hello. The support team already replied to your ticket. Please check your email and keep contact with them directly

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: fxaddicted on May 22, 2017, 07:17:55 AM

requested new Visa plastic card and to be sent via DHL on the 16 may . today is 22 may . 6 day already no Tracking Number and God know when this Visa will arrive

Hello again. Please write to support and ask for help on getting your tracking number:
https://help.wirexapp.com/hc/en-us/requests/new

If you already wrote to support, please give me your support ticket number and your Wirex Registered Email. I might be able to speed things up a bit.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: vladozlat on May 24, 2017, 03:11:46 AM

Has anyone noticed or could explain how does Wirex calculate the blockchain fee for outgoing transfers? Couldn’t find the information on Wirex website, just links to bitcoin wiki and information there doesn’t exlpain the whole situation.
The thing is that I made a few deposits to test functionality before making a high amount deposit to my Wirex account. Everything seems fine but creating an outgoing transaction, now I see a huge blockchain fee which is in times higher than it was before. It seems that with every deposit I make the blockchain fee for outgoing transfer grew higher and higher. Now I’m not sure what would be the fee if I make another bunch of deposits and than decide to make an outgoing transfer to another bitcoin address. Would that fee continue to raise with every new deposit?
I hope that’s some misunderstanding and someone could explain what’s going on with that fee, otherwise such service is totally unusable, at least as a usual bitcoin wallet.

Helo. If you want more information about Wirex Exchange rate, please visit our help website:
https://help.wirexapp.com/hc/en-us/articles/115002983509

If you have anymore questions, please let us know.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: gabbello on May 22, 2017, 06:50:09 AM

Hi guys,
When I try to deposit BTC to my account I get a QR code that reads: "No Withdrawal Address Specified".

Also, as a side note, their add funds to card has html elements (images) that are not even loading anymore (https://app.wirexapp.com/images/cards/big/master/eur/virtual/eur-active-virtual.svg). TBH, in general their side doesn't look reliable at all.

Hello. All this issue were corrected a while ago. Please, reinstall your app, or clean you browser cache and try to do your transactions again. If you need more help, contact the support team

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: Zebedee23 on May 21, 2017, 05:08:54 AM

sent some Waves to my Debit card by Shapeshift and they never showed up. Is there some problem??
edit: hours later still nothing!!!

Hello. Did you contact Shapeshift.io support? Usually, this issue can be solved at their end. You can do that here:
https://shapeshift.zendesk.com/hc/en-us/requests/new

If the Shapeshift team already replied to you and told you to talk with Wirex, please write to our support team using this link:
https://help.wirexapp.com/hc/requests/new

f you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed things up a bit.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: Vito.Gambino on May 22, 2017, 02:30:42 AM

And this is a classic example of what I hate about Wirex.
Its been 48 hours since I submitted the ticket number both on here and on Twitter, and as of yet, no form of update or acknowledgement.
I will wait to see what happens next.

Hello Vito. I checked your ticket with the support team, but they already answered you on May 17th. If you need more help, please send me a new support ticket number as soon as possible

vladozlat

newbie

Activity: 20

Merit: 0

Has anyone noticed or could explain how does Wirex calculate the blockchain fee for outgoing transfers? Couldn’t find the information on Wirex website, just links to bitcoin wiki and information there doesn’t exlpain the whole situation.
The thing is that I made a few deposits to test functionality before making a high amount deposit to my Wirex account. Everything seems fine but creating an outgoing transaction, now I see a huge blockchain fee which is in times higher than it was before. It seems that with every deposit I make the blockchain fee for outgoing transfer grew higher and higher. Now I’m not sure what would be the fee if I make another bunch of deposits and than decide to make an outgoing transfer to another bitcoin address. Would that fee continue to raise with every new deposit?
I hope that’s some misunderstanding and someone could explain what’s going on with that fee, otherwise such service is totally unusable, at least as a usual bitcoin wallet.

no1special

newbie

Activity: 2

Merit: 0

Quote from: fxaddicted on May 22, 2017, 07:17:55 AM

requested new Visa plastic card and to be sent via DHL on the 16 may . today is 22 may . 6 day already no Tracking Number and God know when this Visa will arrive

The same for me.
Ordered on 16 May 00:54 UTC+02:00 and so far nothing arrived. Neither tracking code nor new visa card. Sad

albertowirexx

newbie

Activity: 8

Merit: 0

I have ordered virtual card in EUR and GBP that are processing status since some days ago, i was told that i reached some kind of limit for virtual cards but all my virtual cards are blocked and I want to delete them as I use these for online shopping and I dont store any money in the cards before using a new one, so you can request to your bank to delete all my blocked cards and issue the news that I paid for.

If you are not going to do this please return back the amount I paid for these.

Thank you.

TICKET #112261

fxaddicted

member

Activity: 61

Merit: 10

requested new Visa plastic card and to be sent via DHL on the 16 may . today is 22 may . 6 day already no Tracking Number and God know when this Visa will arrive

gabbello

member

Activity: 116

Merit: 11

Hi guys,
When I try to deposit BTC to my account I get a QR code that reads: "No Withdrawal Address Specified".

Also, as a side note, their add funds to card has html elements (images) that are not even loading anymore (https://app.wirexapp.com/images/cards/big/master/eur/virtual/eur-active-virtual.svg). TBH, in general their side doesn't look reliable at all.

Vito.Gambino

newbie

Activity: 29

Merit: 0

And this is a classic example of what I hate about Wirex.
Its been 48 hours since I submitted the ticket number both on here and on Twitter, and as of yet, no form of update or acknowledgement.
I will wait to see what happens next.

Zebedee23

legendary

Activity: 2086

Merit: 1001

sent some Waves to my Debit card by Shapeshift and they never showed up. Is there some problem??
edit: hours later still nothing!!!

Vito.Gambino

newbie

Activity: 29

Merit: 0

Quote from: Wirex on May 19, 2017, 10:56:10 PM

Quote from: Vito.Gambino on May 19, 2017, 05:20:40 PM

Can our funds at the very least be credited to our account?
I am not interested in owning a physical card anymore as I get ATM charges when i withdraw coupled with your conversion rate, i will rather just use the virtual cards to buy Bitcoin online.
I have submitted transaction details to support and all, still nothing has been done.
Its been well over 6 days. My card is blocked for no reason and the funds have not shown up, you say that isn't fishy?

Well, not really. As I explained, Wirex is in the middle of the changeover process to Visa. In the link I gave you before it explicitly states that:

1) We have automatically issued virtual card(s) for all virtual and plastic MasterCard holders. Virtual card is either a replacement for your virtual MasterCard or a temporary substitute for your plastic MasterCard (while your plastic card is delivering).

2) You MasterCard(s) will be active for unloading for the next 60 days (until July 15, 2017). However, you will not be able to load new funds onto the card.

If you can't unload your funds, maybe you have another issue. I can help you track it with the support team if you give me your ticket number

1,Now that's a huge problem, as I am out of town indefinitely and wont be able to receive or activate the card for at least a month. . .

2, I don't think you quite understand what Ii am trying to say here. . . . I had 400 CHF sent into my account 7 days ago, using the Swiss coordinates wirex issues its users, normally in the past (e-coin), my funds from the same sender showed up in my account 2 days after it was initiated, its a totally different story now. No fund in my account, card is blocked, not btc nothing! Support kept telling me they were working on it, up until the point where I discovered by myself, that my card was blocked and the funny part is funds haven't been sent back. . . All I am saying is if the funds can't be credited to my account can you at least reverse the transaction? Its starting to look like Wirex has an ulterior motive for doing all of this. My support ticket number is 106570

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: Vito.Gambino on May 19, 2017, 05:20:40 PM

Can our funds at the very least be credited to our account?
I am not interested in owning a physical card anymore as I get ATM charges when i withdraw coupled with your conversion rate, i will rather just use the virtual cards to buy Bitcoin online.
I have submitted transaction details to support and all, still nothing has been done.
Its been well over 6 days. My card is blocked for no reason and the funds have not shown up, you say that isn't fishy?

Well, not really. As I explained, Wirex is in the middle of the changeover process to Visa. In the link I gave you before it explicitly states that:

1) We have automatically issued virtual card(s) for all virtual and plastic MasterCard holders. Virtual card is either a replacement for your virtual MasterCard or a temporary substitute for your plastic MasterCard (while your plastic card is delivering).

2) You MasterCard(s) will be active for unloading for the next 60 days (until July 15, 2017). However, you will not be able to load new funds onto the card.

If you can't unload your funds, maybe you have another issue. I can help you track it with the support team if you give me your ticket number

Vito.Gambino

newbie

Activity: 29

Merit: 0

Quote from: Wirex on May 19, 2017, 02:48:57 PM

Quote from: Vito.Gambino on May 19, 2017, 11:53:53 AM

People stay away, these guys are scamming
I can now confirm that they are blocking cards (loading) for no reason and pretending that nothing is wrong
I sent money into my account some days ago. . . Normally it takes 2 days, but its been 5 freaking days and still no money.
I contacted them and they said it takes anything from 5-7 days to reflect.
I did a simple check on my browser using a debugging tool to inspect the elements and it turns out my account has been blocked all along!
Use the inspect element tool in your browser and you should see the words see : Model is blocked in the code example below

MasterCard • • • 5526

They were hiding it from me all along!

Hello. Wirex is not on the habit of scamming anyone. We actually have developed the Bitcoin debit card service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come friend, be real.

As you might know already, for We sent an email 2 days ago, Wirex is making a changeover from MC cards to Visa cards. All you need to know about the changeover to visa can be found here:
https://wirex.zendesk.com/hc/en-us/articles/115003269525

We sent an email to days ago. Pelase check and review how the process will work,"

Can our funds at the very least be credited to our account?
I am not interested in owning a physical card anymore as I get ATM charges when i withdraw coupled with your conversion rate, i will rather just use the virtual cards to buy Bitcoin online.
I have submitted transaction details to support and all, still nothing has been done.
Its been well over 6 days . . My card is blocked for no reason and the funds have not shown up, you say that isn't fishy?

Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 41. (Read 69591 times)