I use wirexapp for almost one year, since they were called E-coin and they always had a shitty service but always had the necessary to use it. Today I am done, I will clear how exactly this company is scamming people.
Guys, I will swap to other services and I dont get involved with a company that threats their customers like idiots, they are scamming us and we continue using their services.
I sent a ticket in order to close my account with them, they can keep my $56 USD which are locked somewhere, I thank to god is not more than that.
Hello GustavoWirex. First and foremost, I will like to offer you an apology for any inconvenience the service might have caused you. We are sorry you want to leave Wirex. However, I think it is important to address your points one by one:
Evidence #1: Money disappeard from my Plastic Master Card which I had $10 USD without using for some weeks, then it got reduced to $0.81
https://gyazo.com/fb3e528dce15a79d2dfda7afa811324cIn the evidence also are not showing my last transactions with the card (this got cleared so I can not claim how it disappeared)
#1 That can happen for a number of reasons. Maybe your "some weeks" were actually months, and the Monthly fee of 1 USD was collected. Maybe It was a glitch in the system Either way, I cannot help you or check anything about this without a support ticket number. So you should send it so we can track it and investigated further.
#2: The Wirex exchange rates is explained in detail in this article:
https://help.wirexapp.com/hc/en-us/articles/115002983509As explained, the rate now depends on the amount being exchanged. The more you exchange, the better the exchange rate. Therefore, loading your card once with $500 will give you better rates than loading your card $100 five times in a row. Also, before you approve the exchange, you can see the how much you are going to get in the card, so no one is scamming you.
It's important to mention that lately, many companies dealing with bitcoin (xapo being the most recent one) announced that they would not be able to cover blockchain fees for users anymore, due to increasing number of transactions. As you surely know, the Blockchain fee is not a Wirex fee, It is the same fee for other wallets to wallet-on-chain bitcoin transfers.
Evidence #3:
I withdrawn money to the visa card TWO WEEKS AGO:
https://gyazo.com/6a9b8bdca326aa3f11ae14c33cbe2722Funds disappeared in the air, paypal obviously sent the money as is not the first time I withdraw money there, but e-coin ignores my tickets for two weeks. And yes my account is verified.
#3: All about Paypal transaction can be found here:
https://help.wirexapp.com/hc/en-us/articles/115000599249-FAQ-about-PayPalAs you already metioned, If you have done this many times, you know transfers from PayPal to Wirex card accounts may take up to five days. If the money was still not deposited onto your card after this timeframe, please contact PayPal for support. So basically funds don't "dissapear in the air". This transaction is handled by the issuing bank, and it might take some time to clear them out.
Finally, Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on friend, I know you are bitter about your experience, but it's better to be real, than loud.
I hope you find a better experience for you in other service. On our side, again we offer you our sincerest apology, and we will keep working to offer better and bigger options to Wirex users, like the new Expedite Card Delivery for only 9 USD, the soon to release Card-To-Card transfers, and small exchange amounts outside of the blockchain network)
