Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 48. (Read 69591 times)

Hey. I am so happy I found this website with responses on wirex and their service, which is a complete ponzi scheme. I have currently been in contact with wirex support over the past 3 weeks trying to resolve a issue with my USD card. Before now, I thought wirex was only on reddit publicly. I have been in contact with them on reddit here for atleast 2 weeks about the issue. Here is whats going on :

 *** PLEASE LOOK TO REDDIT BEFORE USING WIREX!!! THEY ARE A HUGE PONZI SCAM!!!***

Wirex is a scam. They have been trying to hold my money for a month now. Telling me that after I loaded the card with funds, now I have to verify the card. This is however a lie because I followed the stipulations of a unverified usd card. Instead, wirex claims that there is a 1,000 USD card load limit for the life of the card on reddit. On their website, it shows that there is a 2500 dollar limit to load onto the usd card. When inquiring why my 1141 dollars transaction does not go thru on Amazon.com wirex replyed :

"I understand your point. However, you are getting the situation all wrong, getmeright. Verification is not something you "decided to do" or not. This is part of the terms and conditions of the service and actually, is established by the card issuing bank. It's as simple as this: If you surpass the lifetime limit for card expense of $1000 for unverified users, you have to verify your account in order to continue using the services. You can check this here: https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits So the only think you can do about it is to comply with the request and follow the verification process here described: https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account- If you have more questions, please contact the support team again. "
MY REPLY:
How at all does this make sense? On your wirex website it says that ALL UNVERIFIED USD cards have a 2500 dollar limit. With no limit on online transactions per day and no limit on amount of money spent per day Value of purchases / Per day No limit No limit No limit https://wirexapp.com/cards/index.html its located at this link. Why are you lying to me? Why are you trying to steal my money and say I need to verify my card. This isnt true at all. Your system actually stop me from loading more usd onto card when the limit is reached. What you are telling me and the website information is very different. I need my money off this card rigght now. Stop trying to steal my money. Everyone. Look at this public response. I have 1141 dollars on a USD card that is not at the 2500 dollar limit for unverified card users. I am trying to use the funds at amazon.com . Wirex is claiming that the usd card has a limit load of 1,000 dollars. THis is a lie because on their website it says unverified card load limits are 2500 dollars. Does it look like they just publically admitted to scamming me? I want my money wirex. Im not verifying anything, because I dont have to.

Im getting together all my transaction screenshots and proof to show everyone! I hope something works so that I can get my money back. It sucks hunting down these guys but I will.

As much as I hate the current exchange rates at Wirex I need to say they're doing awesome work with their mobile app. But since I would like to actually use (withdraw with good rates) my BTCs I did some research for Wirex alternatives.

I took some exchanges with low fees from @eduBTCs list and here's my result:

XAPO: Damn KYC policy, they want to know the source and the amount of your annual income. Sorry, but that's a no go: https://themerkle.com/users-outrage-over-xapo-bitcoin-platforms-impractical-kyc-processes/

uquid: Seems to have cash flow problems, they sometimes can't even load your card because of missing funds. WTF!? https://bitcointalksearch.org/topic/bitcoin-debit-card-uquid-best-bitcoin-and-altcoins-debit-card-0-fee-deposit-1485950

CryptoPay: Fees are too high ... didn't look further.

SpectroCoin & AdvCash are looking promising at least I didn't find anything suspicious.

P.S.: I'm ready to leave @Wirex, your app isn't that good that I would pay like 5-9 % exchange rate difference fee per withdraw...Fix it as soon as possible, otherwise you'll lose customers...You're doing many things right, I would love to stay.

Update: Just read about scam accusations regarding SpectroCoin...forget them too :-D

Robert

thanks, will check them out

XAPO, spectrocoin or uquid they all have low fees and vary which one has the lowest, just spectrocoin and uquid have a bit better support than XAPO (reacts quicker usually).

Which service do you recommend ? i see xapo has to lowest fee's according to your tables.

The rate to convert BTC to EUR at cryptopay now is 1,122.908 EUR and kraken price is 1,150.990 EUR so the margin is 2.5% + 1% loading fee = 3.5%, be careful with them

well i don't know how you got that number, accroding to my experience, when you load a card, the rate is displayed , and it's 1.5% lower than kraken's rate, i use mainly EUR currency

i mean it depend to where your btc's comes from, unless there is some hidden fees that i didn't notice, it was my 1st load, will double check next time

cryptopay also charge pretty high fees of 3.5%

sent ticket too for the ridiculous high fees, and no response, i don't expect any answer from them, just switched to cryptopay

Same here: Stay away from these guys. It's not scam but in contrary to their help page the wire transfer took 3 weeks each (tried two times) and the BTX transfer is credited to my account but blocked since two days. Totally ridiculous.

Will sue them if I loose noteworthy on the exchange rate.

Woohoo today's lucky number (wirex fee) is 6.76%

Provider	Xapo	Wirex	CryptoPay	SpectroCoin	Uquid	AdvCash	Coinizy
You get EUR for one BTC	1131.5235	1073.15	1119.641	1125.95	1137.91	1126.61	1084.12
Margin	1.68%	6.76%	2.72%	2.17%	1.13%	2.11%	5.8%
Loading fee	0%	0%	1%	0%	1%	1	0%
Total margin	1.68%	6.76%	3.72%	2.17%	2.13%	2.2%	5.8%
Card Price and one year fees	20	29	27	21	28.99	14.99	No plastic
You get EUR for one BTC final	1111.5235	1044.15	1081.44459	1104.95	1097.5409	1110.62	Not applicable

                           
                           
The Bitstamp price is 1150.91 EUR for 1 BTC

I send a support ticket about the high fees and from which exchange do they calculate their rate . They advertise a 3% fee and it is more than 6% , this a steal . Waiting for their reply and after that i'm moving to another service . Is there any authority that we can complain about this ?

Two days ago Wirex support confirmed that the bank was requested to transfer funds to the virtual card. However, nothing has changed since. My account is still short $1567.58. Why transferring funds between same bank accounts takes so much time?

I am not from the UK, and i have verified my account.
Well, that was almost a year ago, so i don't know if anything has changed since then.

I am still waiting for an answer support guys :

https://bitcointalksearch.org/topic/m.18634693

I just found out that you can't verify your account if you're not from the UK they didn't mention any of it on their website.. what a waste of time and money .. support is the worst.... seriously get your shit together  .. i wouldn't recommend this debit card provider for the moment i will be looking for some other providers ..

Enough is enough. People must now see the example of crapy wirex work!

Deposited money to my account. Then sent funds to my credit card which was opened on wirex website. Transaction shows completed. Guess wat- MONEY NEVER ARRIVED TO CARD! but yes, you are right, money was DEDUCTED from my BTC balance. So where is the money?

This is how so called dashboard of theirs shows:
https://preview.ibb.co/mH4BJ5/wirex_crap_card_2.jpg
And this is whats inside the card:
https://preview.ibb.co/bVo5d5/wirex_crap_card.jpg

*****

Ogh, but wait, this not all! I will show a better joke now! There it is:

Withdraw money to my virtual card from paypal. Money arrived to card. Mychoice can see the balance on their website, also if card details entered it shows the details that money is on the card, but in card balance money is not reflected and once i try to unload card it says i have only 1.5 usd and this max what i can use! Take a look:

https://preview.ibb.co/bR1DWQ/wirex_crap_shit_2.jpg

****

And yes, my account is verified, and my cards are verified.
And yes, during couple of last days several times contacted their so called "support" and never got any answer.

I JUST WANT TO TAKE OUT MONEY OF MY ACCOUNT AND WILL NEVER USE IT AGAIN BECAUSE OF ALL THIS! ENOUGH!

@konkee totally agree. Dont know how they felt that they are going to get away with it

This new exchange rate is totally ridiculous. I've been using Wirex for some time and it was good but with this 6.32% margin it's clearly time to look for another card.

Bitwa.la requires verification, so it is a bit different type of business

Should have a look at Bitwa.la as well. They give you the live price. For 1120 euros it cost you 1 bitcoin + 5.60 euros in fees.

so 1.004066 BTC = 1120 euros on bitwa.la site. I think that is one of the best rates compared to 1 BTC = 1049.31 EUR on wirex. you save yourself nearly 70 euros from each bitcoin!! that is a huge difference.