Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 52.

doktor83

hero member

Activity: 2548

Merit: 626

Can't log in on the new interface, so i cannot access my account.

Phone number is not set?!
1. Never had that on e-coin
2. How can i set it if i can't log in?

gdrjdys

newbie

Activity: 22

Merit: 0

Quote from: Wirex on April 11, 2017, 02:01:38 PM

Quote from: gdrjdys on April 11, 2017, 08:38:09 AM

Oh that new update.... Undecided

Dear Wirex workers, see how its shitty looking on latest MacOS - Safari:

https://preview.ibb.co/gbHyBQ/3.png
https://preview.ibb.co/gbaqQk/4.png
https://preview.ibb.co/ioJoBQ/6.png

Did you even tested it before launching???

Hope you will repair it fast and I will not need to migrate on other product...

THANKS.

Thanks for the feedback. We already reported the issue to the development team.

EDIT: Support team reports the issue has already being solved. Please clean your web browsers' cache and try to relogin.

Cleaned cache and it is not working Cry

So far not usable... Undecided

Are any mac os users here who using safari too?

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: gdrjdys on April 11, 2017, 08:38:09 AM

Oh that new update.... Undecided

Dear Wirex workers, see how its shitty looking on latest MacOS - Safari:

https://preview.ibb.co/gbHyBQ/3.png
https://preview.ibb.co/gbaqQk/4.png
https://preview.ibb.co/ioJoBQ/6.png

Did you even tested it before launching???

Hope you will repair it fast and I will not need to migrate on other product...

THANKS.

Thanks for the feedback. We already reported the issue to the development team.

EDIT: Support team reports the issue has already being solved. Please clean your web browsers' cache and try to relogin.

Alejandra

newbie

Activity: 13

Merit: 0

Thank you so much

I really do appreciate your help

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: Alejandra on April 11, 2017, 01:06:28 PM

Hello sir I just checked my account to see if the account get verified 7 after i submitted my documents and now i see the option that i upload my documents again does this mean the documents got rejected? By the way there is no message informed me by success or failure of the process of verification !! so what do i do now? This is really tough i don't know what else to do i got tired of this and I have deposited money into the virtual card so if i got rejected how i can get the money back Huh

because i withdraw the money from PayPal i need help please real help because i spoke to the support many times and they till me they will try their best to get my account verified and nothing happen i'm waiting like 20 days now so what else should i do? Huh

? in the end i think maybe it's glitch in the app it self or the website maybe because it's in new condition so maybe the option to upload the documents again is available but it's just error so maybe i still not rejected by the bank so please i'm asking you to help me because it took so much time with me i have submitted support ticket with the problem and this is the ticket number (82191) remember what i told you i did not informed by anything like i rejected or not.

Thanks in advance,
Ale

Hello again Ale. Let's check the ticket with the support team again. I will let you know as soon as I got some information

Alejandra

newbie

Activity: 13

Merit: 0

Hello sir I just checked my account to see if the account get verified 7 after i submitted my documents and now i see the option that i upload my documents again does this mean the documents got rejected? By the way there is no message informed me by success or failure of the process of verification !! so what do i do now? This is really tough i don't know what else to do i got tired of this and I have deposited money into the virtual card so if i got rejected how i can get the money back Huh

because i withdraw the money from PayPal i need help please real help because i spoke to the support many times and they till me they will try their best to get my account verified and nothing happen i'm waiting like 20 days now so what else should i do? Huh

? in the end i think maybe it's glitch in the app it self or the website maybe because it's in new condition so maybe the option to upload the documents again is available but it's just error so maybe i still not rejected by the bank so please i'm asking you to help me because it took so much time with me i have submitted support ticket with the problem and this is the ticket number (82191) remember what i told you i did not informed by anything like i rejected or not.

Thanks in advance,
Ale

gdrjdys

newbie

Activity: 22

Merit: 0

Oh that new update.... Undecided

Dear Wirex workers, see how its shitty looking on latest MacOS - Safari:

https://preview.ibb.co/gbHyBQ/3.png
https://preview.ibb.co/gbaqQk/4.png
https://preview.ibb.co/ioJoBQ/6.png

Did you even tested it before launching???

Hope you will repair it fast and I will not need to migrate on other product...

THANKS.

redsn0w

legendary

Activity: 1778

Merit: 1043

#Free market

Quote from: gosha@e-coin on April 06, 2017, 03:59:48 PM

Quote from: redsn0w on April 06, 2017, 01:25:09 PM

Is there a way to check how much I deposited in the plastic card (the total)? So I can see how much I can still deposit in the card.

Thanks for the attention.

for the time being the way to do so is to ask [email protected].
In future we plan to add this info in the account page

Okay, thanks.

I will send an email right now

.

wizzardTim

legendary

Activity: 1708

Merit: 1000

Reality is stranger than fiction

If someone chooses the unverified method, can he order many physical cards ?
Or he is obliged to upgrade the one unique card?

SimmonenY

full member

Activity: 224

Merit: 100

Hi, I just wanted to say I've got an upgrade and it looks great but I can't seem to change the language. Other than that it looks good. I'll try it today.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: Alejandra on April 06, 2017, 05:21:49 AM

I realized that when i ordered the card i put Iceland address which i was there at the moment in a hotel and it's not my residential address and i didn't know that it's important so the bank issued the card with the address that i ordered the card with and now I'm in UK and submitted the proof of address again and i'm asking for help to solve this issue because also i have money in this card and i can't spend it until the account get verified sorry for my lack of experience i'm not good at the tech stuff but i'm learning from my mistakes now if you want me to send my documents to you here i will and this is my support ticket number (80015)

Don't worry. You don't need to send me anything. Just follow the verification process and request help with the support team. I will post your ticket with the support team so they can act faster on it. Please have patience while the support team check the issue. I will let you know as soon as they answer.

Alejandra

newbie

Activity: 13

Merit: 0

Quote from: Wirex on April 06, 2017, 10:59:43 AM

Quote from: Alejandra on April 06, 2017, 05:21:49 AM

I have been using e-coin for a while with no problem and I made a lot of transactions with unverified account because I see the limits is ok with me suddenly days ago I withdrew from my PayPal account $108 then my card got blocked for no reason and asked me for verification and I submitted my passport (chile) and my bank account statement (UK)
And yesterday they informed me via email that my documents is rejected because my documents doesn't match I have no idea why but I don't know why it blocked from the beginning I read the TOS and I did not violate anything I'm sure of that so I need help to verify my account I'm gonna lose faith in this company if they did not resolve this and how they gonna refund my money if the problem did not resolve because I withdraw the money from paypal???

Thanks in advance,

Hello Alejandra. First, please check this link to learn more about how to use your Wirex Card in Paypal:
https://help.wirexapp.com/hc/en-us/articles/115000599249-FAQ-about-PayPal

As stated, Due to our bank’s updated anti-fraud policy, top up via PayPal, bank transfer, and other online payment methods are now available for verified Wirex accounts only. This means unverified Wirex users will only able to top up via bitcoin and altcoin transfers. If you have not verified your account, please read this tutorial for step-by-step instructions:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-

Now, as you can see, Your card was blocked BY THE BANK, not Wirex, because you made a transaction you shouldn't do. Please contact the support team at [email protected] so they can help you with this issue. It's quite easy to fix if you verify your account, though it might take some time. However, It's better if you verify your information with the support team first and ask for help, so you don't have to send your verification documents more than once. Also, please remember all documents must be ON YOUR NAME and must match the information you gave to Wirex when you registered.

If you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit.

I realized that when i ordered the card i put Iceland address which i was there at the moment in a hotel and it's not my residential address and i didn't know that it's important so the bank issued the card with the address that i ordered the card with and now I'm in UK and submitted the proof of address again and i'm asking for help to solve this issue because also i have money in this card and i can't spend it until the account get verified sorry for my lack of experience i'm not good at the tech stuff but i'm learning from my mistakes now if you want me to send my documents to you here i will and this is my support ticket number (80015)

Waiting for your help

Thanks in advance,
Ale

fxaddicted

member

Activity: 61

Merit: 10

The Problem solved . thanks a lot guys

gosha@e-coin

hero member

Activity: 938

Merit: 500

Quote from: redsn0w on April 06, 2017, 01:25:09 PM

Is there a way to check how much I deposited in the plastic card (the total)? So I can see how much I can still deposit in the card.

Thanks for the attention.

for the time being the way to do so is to ask [email protected].
In future we plan to add this info in the account page

gosha@e-coin

hero member

Activity: 938

Merit: 500

Quote from: OmegaStarScream on April 06, 2017, 11:55:40 AM

Have you guys encountered any problems while upgrading? I thought the Wirexapp 2.0 should've been available for the public last week end?

we haven't, just testing and checking and double-checking everything to minimise the chance of encountering any problems.
It's a massive update, not just the interface and certain functions, but also a deep reworking of the whole platform, hence the time taken

redsn0w

legendary

Activity: 1778

Merit: 1043

#Free market

Is there a way to check how much I deposited in the plastic card (the total)? So I can see how much I can still deposit in the card.

Thanks for the attention.

OmegaStarScream

staff

Activity: 3500

Merit: 6152

Have you guys encountered any problems while upgrading? I thought the Wirexapp 2.0 should've been available for the public last week end?

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: loews on April 03, 2017, 10:30:23 PM

how much $ should i have in my wirex or e-coin debit card to confirm paypal account?

Usually 10 usd should be enough. However, If you want to withdraw funds from PayPal to your card, you will need to talk directly with PayPal's support team and ask them about their policies for your country regarding Prepaid Debit Cards. Check this link to learn more about the subject: https://wirexapp.com/blog/how-to-buy-bitcoins-with-paypal/

Also, Please keep in mind you NEED to verify your Wirex account in order to do anykind of transaction in PayPal with you Wirex Card.. It's absolutely necessary. DO NOT TRY to withdraw from PayPal to your card without doing the Wirex Verification Process, or your card WILL BE BLOCKED BY THE BANK.

Check this link to learn more about the Verification process:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: johnrebibo on April 04, 2017, 12:08:19 PM

Hello, first of all thank you for the speed of your service, but I have a problem concerning the loading of the card, I tried with different computer and internet browser.

Service unavailable - try again later

Ticket: 78982

Hello John. We apologize for the inconvenience. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.

However, Just in case, I will post your ticket with the support team so they can act faster on it. Please have patience while the support team check the issue. I will let you know as soon as they answer.

UPDATE: The support team already answered your ticket, John. Please check your transactions and Let us know if the issue still persists.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: Alejandra on April 06, 2017, 05:21:49 AM

I have been using e-coin for a while with no problem and I made a lot of transactions with unverified account because I see the limits is ok with me suddenly days ago I withdrew from my PayPal account $108 then my card got blocked for no reason and asked me for verification and I submitted my passport (chile) and my bank account statement (UK)
And yesterday they informed me via email that my documents is rejected because my documents doesn't match I have no idea why but I don't know why it blocked from the beginning I read the TOS and I did not violate anything I'm sure of that so I need help to verify my account I'm gonna lose faith in this company if they did not resolve this and how they gonna refund my money if the problem did not resolve because I withdraw the money from paypal???

Thanks in advance,

Hello Alejandra. First, please check this link to learn more about how to use your Wirex Card in Paypal:
https://help.wirexapp.com/hc/en-us/articles/115000599249-FAQ-about-PayPal

As stated, Due to our bank’s updated anti-fraud policy, top up via PayPal, bank transfer, and other online payment methods are now available for verified Wirex accounts only. This means unverified Wirex users will only able to top up via bitcoin and altcoin transfers. If you have not verified your account, please read this tutorial for step-by-step instructions:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-

Now, as you can see, Your card was blocked BY THE BANK, not Wirex, because you made a transaction you shouldn't do. Please contact the support team at [email protected] so they can help you with this issue. It's quite easy to fix if you verify your account, though it might take some time. However, It's better if you verify your information with the support team first and ask for help, so you don't have to send your verification documents more than once. Also, please remember all documents must be ON YOUR NAME and must match the information you gave to Wirex when you registered.

If you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit.

Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 52. (Read 69591 times)