tl, dr
BitcoinExchange paid me, and it was an awful experience.
BitcoinExchange paid me in $885 (less 5.5%, less $52 WU fee, less $8) last Wednesday.
It took OVER THREE WEEKS to get my money.
I consider BitcoinExchange to be honest, but not fast or easy to deal with.
In his defense **SOME** of the issues were beyond his control but some things were his fault.
In general he took much longer than 24 hours to reply to emails. Often 3 days and occasionally more.
When I first wanted to do business with him I emailed him exactly what I needed and when. He sent me a personalized resonance and said he could send me money within about 24 hours. This was AFTER Paypal had frozen a lot of his funds, June 11th.
When I wrote him after 48 hours he responded (36 hours later) that the time frame was 24-72 hours and I could expect my money with in the NEXT 72 hours. This already put me 5 days into a 24-72 hour order. When I emailed him again he said he would pay me “tonight or tomorrow morning” Three days AFTER that email, MtGox hacked and crashed. The MtGox crash should not have affected my order.
For the next 10 days he did not respond to emails. I warned him I would start posting a fair account of the transaction on the forum but did not get a response until after I actually did so.
He wrote "tomorrow for sure" on the June 29th. I got an email the 30th that said he would send it Friday morning (July 1st). I did not hear from him again for the next four days. He said he had cash in hand but I wasn't actually paid until two days after that.
Throughout this ordeal he has blamed PayPal, MtGox, and Western Union. The first two should not have affected my order and he had options for working around WU, which he eventually used.
Besides being very slow and lack communication, a few other things really annoy me. He took a 4 day vacation for 4th of July while I was stuck at home waiting for a little cash. He charged an undisclosed $8 mystery fee in addition to the 5.5% and the WU charge.
This was a bad experience for me and I would not recommend BitcoinExchange. Yes, he is honest about giving you your money but not about his other promises. I think he means well but makes excuses is simply not equipped to run his business professionally.
His emails were polite and the actual transaction was great. If I had not waited three weeks and had a pile of unfulfilled promises I would have given an outstanding review.
TL, DR
BitcoinExchange paid me, and it was an awful experience.
There is no $8 mystery fee, that is how much WU costs to send.
WU is becoming a nightmare to deal with, as they are constantly reversing transactions on me, both incoming and outgoing. We still offer them, but if you use MoneyGram the chances of your funds arriving on time will be much higher.
I'm sorry your experience was not to your satisfaction, but understand many people were delayed by the combination of PayPal freezing funds, MtGox getting hacked and going offline, and WU reversing transactions.
These are all challenges we overcame during the month of June, and in spite of all that we still managed to get your quoted payment to you. Next time use MoneyGram.
Our next round of payouts goes out tomorrow evening, this includes WU's, MoneyPaks, and gift cards.