Lohoris brings up a good point... why are more people holding onto their orders with BFl than those demanding refunds? The answer is simple: It's the difference between the get-rich quick suckers that have(or will) jumped from company to company demanding 3 and 4 refunds in the process yet still have no product in hand and the long-term investors that want a given product at a given speed.
Bitcoin mining isn't a short term sprint, it's a marathon. Too many sprinters are trying to win the race and are demanding refunds when they get passed. The marathoners just smile and keep running.
No, I got a refund because I passed the point when I think it's better long term to purchase the BTC and hold it than to mine for it.
I have to agree with CP1 and vulgartrendkill. I pulled my order mainly because the face of the company has such disdain for customers or criticism.
I originally placed an order with BFL based on the fanboi defense going on at BFL forums vs the hate going on over here. I figured what I read here was sour grapes, I even dismissed the "I will give you a quarter" video telling myself I did not have the whole story.
I was putting BFL in the underdog category and I root for underdogs often. Only one other time in my life (48years) have I demanded a refund, it was also on a failure to deliver issue (bitcoin non related)..
After the treatment of some unhappy customers on the BFL forum my eyes started to open. I'm not saying the customers were acting appropriately, but what is appropriate after you have waited a year or close to it?
More and more of what I read over here from the face of the company made me realize I did not want to do business with them any longer.
It would have been stupid for me to keep my order on a financial basis but if the face of the company had always or almost always acted professionally, they would still have my money. The reason for that is I did agree to the terms, I knew the risk I was taking. That being said, I did not read that I would put up with verbal abuse, pure arrogance and dismissive communication.
Regards