Their support is completely shit anyway. Why another bother to invest on Yobit, although there are better exchanges out there with at least "decent" support they could handle if someone needs support. Although, I haven't encountered with such problem.
We can't stop those traders that are happily using them because they are easy to use and they got a load of altcoins to choose. I can't blame those traders who are staying to them and don't experience any bad thing but I feel bad for those traders that are new to crypto's and they will experience something wrong with the exchange like delays of withdrawal, completed withdrawal but there's no show of balance to the receiving wallet. It's hard to deal with yobit's support but there are concerns that are solved, I don't know if they are picky to the queries or those people that got resolution are just lucky ones to deal with the support quickly. 
Topic: Yobit Support - page 4. (Read 19725 times)
Their support is completely shit anyway. Why another bother to invest on Yobit, although there are better exchanges out there with at least "decent" support they could handle if someone needs support. Although, I haven't encountered with such problem.
I recently emailed Yobit Support with no response, I have continued to send about 1 email a week, claiming the similar thing, with no response. Anybody else finding it difficult so contact them?
As far as their support is concerned, I think everything has been said many times before- it has never been fast and reliable,and over time it got even worse.It seems to me that support is reduced to one or two operators the most,and they even introduced restriction on chat-only users who have a certain amount of BTC can post there.I have some BTC there and want to withdraw,but fee is 120 000 satoshi what's really unbelievable for the present time.
It is best to do not even open account there,so many scam accusations,practically no support.I'm surprised they managed to survive so long.
I recently emailed Yobit Support with no response, I have continued to send about 1 email a week, claiming the similar thing, with no response. Anybody else finding it difficult so contact them?
One month ago a transfer for 20,000 tron coins was stuck in withdraw mode, after 3 days it showed the transaction as completed. Coins were never transferred nor placed back in to my Yobit wallet.. Transaction does not show up on blockchain, so I know they were never sent.... I have sent a ticket nearly every other day for a month and have gotten no response, all tickets still showing new.. I am assuming that they have been stolen by Yobit until support can make it right....
Only two things that possibly happen with this. It's either you are correct or they are just delaying your withdrawal.We all know what yobit has been doing for years of their operation. Too many complains that are popping everyday with their wallet and coins that are on maintenance.
20,000 TRX is quite a good amount of money. Give up on contacting them, they are known for having the slowest support ever.
But wait for those your tickets to get responded and viewed by any of their representative.
One month ago a transfer for 20,000 tron coins was stuck in withdraw mode, after 3 days it showed the transaction as completed. Coins were never transferred nor placed back in to my Yobit wallet.. Transaction does not show up on blockchain, so I know they were never sent.... I have sent a ticket nearly every other day for a month and have gotten no response, all tickets still showing new.. I am assuming that they have been stolen by Yobit until support can make it right....
There is no sign up fee, they charge a premium to list coins and I paid that premium almost a month ago with no response or confirmation that they will list our coin. I tried to contact them, and they have no even attempted to respond. Why would I want them to add our coin to their exchange? So ppl that trade there can lose their money?
?
?
on 8th JAN 2018 i sent ~$6,000 of XMG they not arrived yet,
the wallet is on maintenance for weeks, the support ticket not answered, and coin maintenance request also not answered.
https://chainz.cryptoid.info/xmg/address.dws?9LjkUzAQfpXnBwzNBLgXUT2W7w33k76iYX.htm
please HELP!!!!!!!
the wallet is on maintenance for weeks, the support ticket not answered, and coin maintenance request also not answered.
https://chainz.cryptoid.info/xmg/address.dws?9LjkUzAQfpXnBwzNBLgXUT2W7w33k76iYX.htm
please HELP!!!!!!!
And how to contact the operator? My problem stays the same, but everything else work good. I am asking them in my letters about their risen fees for withdrawing of fiat. Last year it was 0% and now as I see it is 9% on QIWI, other withdrawing places are also expansive. Does anyone have any info when this grabbing is going to be stopped?
It's impossible to contact him directly, especially when it comes to matters not being an actual problem at all, and your question fits in that category. In other words, your email has most likely been trashed a long time ago already, so don't waste any time waiting. Regarding Qiwi, it's quite weird, because their site doesn't really contain any actual useful information about the fee structure. If I look at other exchanges, then 5% on average seem to be the ongoing Qiwi withdrawal fee, so it's safe to say that Yobit is filling its pockets unnecessarily, which is a shame, but nothing you can do about. The only way to deal with this is to either ditch Qiwi, or in case that's your only payment option, ditch Yobit.
Its awful why would I even want anyone signed up for an exchange that is notorious for ignoring their customers?
Those people who are signing up on yobit probably introduced to that exchange by their friends or someone that is trading there so they don't know the history of yobit.At this point I just want my sign-up fee back! Not going to recommend with yobit- if they are ripping ppl off! If an exchange has no support they have nothing!!!!!
I didn't know that yobit has a sign-up fee or they really had? AFAIK, there's none. How much have you deposited to them? 
As I see support doesn't reply on all languages. Do they have so few workers there or what? I have not replied tickets from the last year and it is still without an answer! This is just unacceptable! YoBit simply can loose users with such behaviour to it's users!
The problem in lesser form is the lack of staff, but the main reason Yobit is very slow with solving matters, comes from the fact that there is only one entity able to actually get things done, which is the operator himself. All staff members can only provide informative answers at best, and if things need to be deeper investigated, the staff needs to contact the operator in order to know more. It has been like that since the very beginning, and now that the crypto market has grown significantly in the last year, things have become far worse. Yobit is literally a one man show. Despite all the problems they are experiencing, Yobit still manages to gain users.
Its awful why would I even want anyone signed up for an exchange that is notorious for ignoring their customers? At this point I just want my sign-up fee back! Not going to recommend with yobit- if they are ripping ppl off! If an exchange has no support they have nothing!!!!!
I have attempted to contact yobit about getting our coin listed. I paid a premium to list our coin over a few weeks ago. I am having no responses to my messages (sent 3), and Im a little disappointed there is no actual email contact and you are not even able to write them on twitter. If someone here knows how I can get a hold of a rep, please let me know. I am with the ECC and my email is: [email protected]
I am the Exchange Manager for the Project and Would like to speak with someone.
Thank you.
Vitaliy K.
I am the Exchange Manager for the Project and Would like to speak with someone.
Thank you.
Vitaliy K.
Just stay on their chat box on their website and join the discussion when you see a greened name member there.
That color indicates that it is part of yobit but it costs some deposits (btc) before you will be granted to chat there so you need to transfer.
I'm sorry for your disappointment but yobit has been well known for having a bad support so even how hard you are going to contact them, only luck will make it happen.
I have attempted to contact yobit about getting our coin listed. I paid a premium to list our coin over a few weeks ago. I am having no responses to my messages (sent 3), and Im a little disappointed there is no actual email contact and you are not even able to write them on twitter. If someone here knows how I can get a hold of a rep, please let me know. I am with the ECC and my email is: [email protected]
I am the Exchange Manager for the Project and Would like to speak with someone.
Thank you.
Vitaliy K.
I am the Exchange Manager for the Project and Would like to speak with someone.
Thank you.
Vitaliy K.
About 70 days ago I have sent 4780 HK tokens to my yobit wallet. The tokens were sent from orderbook.io to Yobit HKN wallet.
Still to this day i have not received the tokens in my yobit wallet. I have tried to contact yobit support multiple times but have not
gotten any reaction yet. At this point in time i am writing an article about lesser known exchanges and their support system, Yobit
will also be mentioned. So far i am very positive about the yobit exchange itself.
I have already contacted members and even the CEO of HKN about this issue. I have been forwarded to yobit support by the ceo of HKN
and will get back to him as soon as i get a reply from Yobit.
I have sent multiple tickets to yobit through my account on the exchange but still no reply. I hope you can help me out Sad
If you need any additional info to solve this matter let me know and i will provide it.
Some additional info :
https://etherscan.io/tx/0xbad842bfb79a2bc1462503896ef4f415efc4c7b89f28c2867da28e75a338039f
My contact at HACKEN = Lyubomyr Pavlyk
Still to this day i have not received the tokens in my yobit wallet. I have tried to contact yobit support multiple times but have not
gotten any reaction yet. At this point in time i am writing an article about lesser known exchanges and their support system, Yobit
will also be mentioned. So far i am very positive about the yobit exchange itself.
I have already contacted members and even the CEO of HKN about this issue. I have been forwarded to yobit support by the ceo of HKN
and will get back to him as soon as i get a reply from Yobit.
I have sent multiple tickets to yobit through my account on the exchange but still no reply. I hope you can help me out Sad
If you need any additional info to solve this matter let me know and i will provide it.
Some additional info :
https://etherscan.io/tx/0xbad842bfb79a2bc1462503896ef4f415efc4c7b89f28c2867da28e75a338039f
My contact at HACKEN = Lyubomyr Pavlyk
Yobit is scam. 6th of November I've made mistake and sent Ethereum to Ethereum Classic wallet. I know that some exchange take % for solving this kind of problems so I've wrote message to technical support of Yobit site. There was no answer since then (6th November).
Than I've tried to find admin at Yobit chat on the site - nobody asked me. Finally I've found official telegram chat of Yobit exchange (https://t.me/yobitnet_ru and https://t.me/yobitnet) and asked admin ☫Matveevka☫ to help me. Admin ☫Matveevka☫ asked money for solving my problems. I've paid for this but he didn't do anything. ☫Matveevka☫ is a thief. Also like Yobit exchange. Don.t work with them. I can show proofs (print screen of chat with ☫Matveevka☫ admin).
Than I've tried to find admin at Yobit chat on the site - nobody asked me. Finally I've found official telegram chat of Yobit exchange (https://t.me/yobitnet_ru and https://t.me/yobitnet) and asked admin ☫Matveevka☫ to help me. Admin ☫Matveevka☫ asked money for solving my problems. I've paid for this but he didn't do anything. ☫Matveevka☫ is a thief. Also like Yobit exchange. Don.t work with them. I can show proofs (print screen of chat with ☫Matveevka☫ admin).
Just a quick note for anyone thinking about creating an acc at yobit...DONT!!
THERES SO MANY THINGS WRONG WITH IT THAT I WONT EVEN BOTHER SAYIN
The only reason i deposited my btc to their wallet is cuz i didnt know better
cпacибo yobit for not letting me take my money back...
"бpaћa" pycи пpeвapишe чoвeкa
THERES SO MANY THINGS WRONG WITH IT THAT I WONT EVEN BOTHER SAYIN
The only reason i deposited my btc to their wallet is cuz i didnt know better
cпacибo yobit for not letting me take my money back...
"бpaћa" pycи пpeвapишe чoвeкa
As I see support doesn't reply on all languages. Do they have so few workers there or what? I have not replied tickets from the last year and it is still without an answer! This is just unacceptable! YoBit simply can loose users with such behaviour to it's users!
The problem in lesser form is the lack of staff, but the main reason Yobit is very slow with solving matters, comes from the fact that there is only one entity able to actually get things done, which is the operator himself. All staff members can only provide informative answers at best, and if things need to be deeper investigated, the staff needs to contact the operator in order to know more. It has been like that since the very beginning, and now that the crypto market has grown significantly in the last year, things have become far worse. Yobit is literally a one man show. Despite all the problems they are experiencing, Yobit still manages to gain users.
As I see support doesn't reply on all languages. Do they have so few workers there or what? I have not replied tickets from the last year and it is still without an answer! This is just unacceptable! YoBit simply can loose users with such behaviour to it's users!
The problem in lesser form is the lack of staff, but the main reason Yobit is very slow with solving matters, comes from the fact that there is only one entity able to actually get things done, which is the operator himself. All staff members can only provide informative answers at best, and if things need to be deeper investigated, the staff needs to contact the operator in order to know more. It has been like that since the very beginning, and now that the crypto market has grown significantly in the last year, things have become far worse. Yobit is literally a one man show. Despite all the problems they are experiencing, Yobit still manages to gain users.
hi
Same Here
Have a big amount of EPC coin stuck, i cant withdraw them :/
Support dont answer
Same Here
Have a big amount of EPC coin stuck, i cant withdraw them :/
Support dont answer
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