Topic: Yobit Support - page 6. (Read 19777 times)

Just Pray and wait 

hello


I made a transfer of paccoin that never happened to the wallet

Débit: -1729228.687019 PAC

unable to contact customer service
it smells scam someone has a link to contact them otherwise

thank you

I have sent a token to Yobit three days ago, does not show in my account. Support does not answer me. Have tried twitter: same thing, no answer. I am really worried about my money.

Hi ,

I am having the same problem!

It is a week now and they don't respond!!

Can somebody kindly help me

Thanks

It appears I got ripped off by YOBIT. Now, this judgement may sound hasety or harsh, but please read further and let me know if I'm wrong.

Earlier, I posted the following to this topic:


I got a reply from keyboard warrior (above ... and tnx for putting in some light), and after reading it I made further investigation. The history log on Yobit showes only one line in section YobiCodes:
https://drive.google.com/open?id=1JJZX-4cfpRSd-E7Oy3_bgOJR2bzudipc

They converted my BTC wallet to these YobiCodes on January 5th at 02:00:47.  I looked trough a complete site (struggling with the constant notifications on the ongoing DDOS attack) and found where I can see these YobiCodes (username ---> YobiCodes). The code is there but I cannot turn it back to my BTC wallet.
Now, I am 100% sure that I was not up and on at that time. No email notifications or records would indicate that I (or anyone else using my credentials) was logged in at the time or did anything with my BTC wallet. So WHO, WHEN, HOW and WHY converted my BTC to these YobiCodes. If I (or any hacker) didn't, than the only explanation is that YOBIT did it on their own.

I already sent 5 messages to support and got no reply from them. Not a single word. Nothing... and I am getting rather desperate. At this point, the amount in question is far more than I can afford to loose.

I sincerely hope that someone from YOBIT will read this and will try to resolve this issue explain what happened.

OK. That gives some light to what YobiCodes are, but I still do not know how did it happened that my BTC wallet turned into these cheques. Can you tell me where can I find these cheques on their site? Purhaps I could restore them back to wallet by myself (?).

I getting really worried. By 10PM last night I posted 4 messages to their support and got not a word back.


I made a similar post to another topic in this forum and got an interesting reply:


Is there anything going on with BTC that would support this idea?

нe мoгy пoнять , кaк включить кpaны нa Yobit?

They are a bit like cheques.

You can put money from your account into them, then either give them away to other people with yobit accounts, or give them to yobit to pay for listing a new coin.

There have been a number of bitcointalk giveaway threads giving away yobicodes for others to cash out.

This post explains how to use them.




This is an example of a claimed yobicode.

Yobit sucks, they are always on DDOS and this is the message that I'm getting.
But upon refreshing it was good again and people on chat box are talking like usual thing like there's nothing happened. I don't know if I'm the only one who's experiencing this.

Why do I see this message, when trying to log in?

"You cannot log in now. Please try again later or contact our Support Team."

Is Yobit currently overloaded or is there a problem with my account?

Edit: Apparently it was just a temporary outage.

Today I found my BTC wallet at Yobit to be empty all the sudden. I made no trades, no withdrawals, no conversions ... nothing at all. I tried contacting Yobit's support but got no reply so far. I also did a check of the history to see if my account was hacked somehow and if there are any abnormal transactions in it. Yet, everything appears to be normal.

I did notice something in the section called "YobiCodes" (whotever that might be). There is a position created on Jan 5th at 02:00:47 stating my BTC's in a minus form, with the type called "Code creation". What is this? I really do not know what this "YobiCodes" stands for nor have I been up in 2 AM to jerk around with whatever this is. Does anyone know what this mean?

I also noticed this morning they have a lot of DDOS attacks. Could this be a cause of my BTC being gone?

Can anyone tell me to whom should I refere to solve this issue?

TNX in advance!

I NEED TO DISASSEMBLE MY AUTHENTICATION IN TWO FACTORS BECAUSE I DO NOT USE ANY MORE PHONE THAT VOID ON WHEN THE ACCOUNT REGISTRATION

Yobit - New support message

De: "Yobit Mailer" <[email protected]>

Para: [email protected]


Dear User!

Your ticket:
new/no google autenticator
my cell phone broke and I can not access my account without the f2f code google authenticator, I need to update it please help me to login, so i can create another f2f code for my new cell phone
thanks

IP: 191.53.149.137
Date: 07.01.2018 01:56

Sincerely yours,
Team of Yobit.Net

Greetings,
This is unacceptable, its not just about amount or money involved. Its about business ethics and delivering the products and service as promised. This is unethical and a sort of embezzlement. This act of cheating and preying on someone else's money should be made public and prohibition of such devious service provider should be done.

We don't know how many of us have been cheated and how many would be cheated in future if we do not take today.
I say lets join hands and together fight back to get back whats rightfully belongs to us and make others aware for not using YOBIT in future.

Don't you think that Yobit as an organization should be responsible enough to at least reply on a ticket raised.
I am more worried because, after I have the successful transaction, Yobit is neither reflecting it in my wallet neither replying . I wonder home many unsatisfied customer it would have like me .

Please help me track the transaction and guide me to do the needful to recover my lost ether.

I have transferred .16500000 ETH
from
Throughbit wallet
to
Yobit wallet
on
Dec-28-2017 08:08:42 AM +UTC

https://etherscan.io/tx/0xe9703fe3150b9c148880d7afcbb42011ecd07ca88bd50a2d67576bf53ce5592a
TxHash:0xe9703fe3150b9c148880d7afcbb42011ecd07ca88bd50a2d67576bf53ce5592a
It is not reflecting in my account yet .

The detailed transaction is as follows:-
currency_id: 40001 (ETH),

TxHash:0x1b93700f6692160b48b0f4a01ec5ed7208ea0f0e9fc51b2d3fadd97a81682b09

TxReceipt Status:Success

Block Height:4811398 (5602 block confirmations)

TimeStamp: (Dec-28-2017 08:22:31 AM +UTC)

From:0xd66205b9f9c1706aacddcd54638deabddfe29117

To:0xf5bec430576ff1b82e44ddb5a1c93f6f9d0884f3 (Yobit)

I most of time contacted yobit support but they are not replying. I don't know why are they not replying.

- Does somebody has similar experience?

You are not the only one who do experience wallet maintenance troubles but there are lots this is why I don't really suggest this exchange specially into those coin owners.

- Does sombody know why this wallet is in maintenance mode on yobit?
That maintenance thing do often happen on yobit  which isn't surprising.Sometimes it doesn't took so long but there are instances that maintenance do took ages.All you need is to wait since their support wont answer you no matter how long you would wait up for their reply.

I'm sure I did not open another account
The problem is that I do not receive any help from the site

Issue on Yobit.

The wallet of the coin RISE is since begin of December 2017 in maintenance mode.
I created a ticket, asking when the RISE wallet is accessible again for withdrawal - no response.

- Does somebody has similar experience?
- Does sombody know why this wallet is in maintenance mode on yobit?

Just the same thing been asked above. You do have already an account in the site? Or you are just making a new one? Since you didn't mention regarding if its an old or new account. But I remember that you do really need those codes being send on the email you have registered on before you can able to logged in on the account. This is indeed an old account and I did experience this which codes haven't sent in the email. Just to logged later on because there are times which codes doesn't even received.

Hello I can not log in for 3 days
Because the site does not send me the activation code for the email
Is the site at its end or what even support does not respond

Yobit has always had a shitty support desk, so that shouldn't really surprise you. It's however very strange that you don't receive their codes in your mail box. Are you sure you haven't changed your email?

Another thing that can happen is that your account has been taken over if you don't have 2FA through Google authenticator enabled. Mail codes are simply not secure enough and in this time completely obsolete and unsafe.

Above is assuming you have had an account already. In case you just signed up and can't get your account activated due to missing activation codes, it may turn out that you registered an email address containing a typo. In that case just create a new account.