Topic: [ANN] BITSANE.COM Cryptocurrency Exchange Platform Is Now Live - page 13. (Read 30360 times)

after 2 days i have my money into bitsane balance...finally

i send to my bitsane wallet some ICN yesterday but never arrived to my account. This is the transaction

https://etherscan.io/tx/0xe57201246cdf04e601117ae3f3dc4b4a0d555d397543f05fa1e7bb7401d7210d

i had open 3 tickets but they don't reply. For now the price is changed and if ICN will arrive into mywallet however i lost about 30%....in the past, i have used bitsane for 4 operation with ripple and never problem...in this case, it is a very bad service.

i hope that my money come back into my account

Dear Customers!

Please be advised that due to recent CNBC story, our servers were slammed quite a bit. Our equipment was not ready to process such number of new users simultaneously. We hope you understand that it gave us a jolt and we have been working non-stop since then to resolve all the issues. 
Update on the current system status:
A lot of withdrawals were successfully processed. We are sorry if this is too straightforward, but people just don't tend to post that everything is ok, they tend to vine and then when it's ok, they just leave and never give feedback.
New code rolled out to production.
Fixed "stuck" of order execution.
Fixed "duplicate" addresses given to 73 users.
Those users had their address cleared and deposit unset. Please write a ticket with a subject "My crypto address was changed" and deposit TXID to prioritize. (It that is not your case - please do not abuse, we will penalty for that)
Fixed ETH and BTC deposits/withdrawals.
There is still 143 (down from 1200) pending withdrawals that should be processed manually.
Please check your balances, and if you are quite sure that you have any deposit missing - open a new support ticket and be sure to provide TXID of deposit.
Tickets which contains no information like "where is my money?" will be silently closed as cannot be handled.

PS: update for the users comments:
12000 deferred withdrawals handled, 
about 7600 stuck deposits processed (but there can be more which we are unaware of, that’s why stated to open a support ticket)
Total users affected by locked orders is 12000, processed 8370, still working on it.
Total tickets created was 11000, all closed forcibly.

P.S.: We are hiring :blush: 
20 vacancies for senior C++/Golang programmers in Krakow/Poland 
A lot of vacancies for support specialist in Krakow/Poland, Odessa/Ukraine.
Few vacancies for support specialist in UK/London.

Sincerely,
Bitsane Team

Kindly specify the country of your residence.

We are considering this option and will highlight any important news on our Facebook page: https://www.facebook.com/bitsane

https://www.facebook.com/bitsane

Kindly read the latest news

I am in exactly the same situation and their Facebook and Twitter pages show that there are LOTS of other people in our situation as well.

After reading the CNBC article I opened an account and transferred 50% of my Bitcoin from my Coinbase to Bitsane. After a half hour Coinbase emailed me showing the transaction went through. After 1 hour there was no Bitcoin in my Bitsane Wallet. I sent Bitsane a message through their system asking where are my Bitcoins. I immediately received their automated response email.

Then I started searching the web and found that many people are in the same position and the Bitsane Facebook page said that they were not expecting the high demand after the CNBC article and their system could not cope.

Now, some 30 hours later, there are no Bitcoins in my account, there has been no update on their Facebook page, I have not received anything from Bitsane and I am truly concerned that they are stealing peoples' money. Without any updates from Bitsane I have no other option than to think this way.

Is there any agency to complain to?
Can we force them to respond?
Has anyone opened an account recently and had their wallet show transfers?

Yes, you can check their facebook.

Are there site issues currently with the exchange?

I would use it if you added more ripple based coins like casinocoin.

Do we need to verify in order to deposit/withdraw via okpay and advcash. Your post indicates for wire transfer only.
But I saw in their site written "Fiat Limit - Not eligible". So okpay and advcash also belongs to fiat family along with wire transfer?

Transferred bitcoins to my bitsane wallet, transaction confirmed and verified on the blockchain.  However, the balance in my bitsane wallet is still showing "0". Submitted ticket to support team and received no response.

Im pissed!!!

Due to numerous requests, we draw your attention that Bitsane does not support hard fork immediately on the network split. We go through advisability measurement first, therefore any such decision is made some time after the initial fork. Feel free to withdraw your funds back to your wallet or another exchange for the duration of the fork.
We always highlight important news on our Facebook page, kindly follow to stay updated: https://www.facebook.com/bitsane/

Dear friends!

We are happy to introduce our new Anybits project. It is a crypto-to-crypto exchange with 15 most popular cryptocurrencies available for trading.

You can log in using your Bitsane login and password. 

Sincerely, 
Bitsane Team

There is not any risk if you will use their service as already a number of people are using it and they are satisfied with bitsane so you can also rely on that exchange for your trade of altcoins but the problem will be that they will have low number of coins and will have low community. If they continue their signature campaign then they may get some more traffic.

Nice design, clean, easy to understand. Not sure if I want to risk anything at this point. Will have to monitor and check back.

seems a nice exchange , will alts be easily integrated ?

new design will bring new nuance that will make people not be bored to visit the platform. and of course the design will be the first sight of the visitors. I think it will be better to change the design in a period of time.

Wow that is a genius progress. Bitsane is really progressing like a more professional company. If they will continue to progress like that then I hope bitsane will be one of the top exchanges of the crypto currency exchanges. I myself support it much and like it to be the best exchange.

Do you accept new coin in your market and how to added to market because i have one coin in my mind.