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Topic: [ANN] BITSANE.COM Cryptocurrency Exchange Platform Is Now Live - page 13. (Read 30383 times)

newbie
Activity: 5
Merit: 0
i send to my bitsane wallet some ICN yesterday but never arrived to my account. This is the transaction

https://etherscan.io/tx/0xe57201246cdf04e601117ae3f3dc4b4a0d555d397543f05fa1e7bb7401d7210d

i had open 3 tickets but they don't reply. For now the price is changed and if ICN will arrive into mywallet however i lost about 30%....in the past, i have used bitsane for 4 operation with ripple and never problem...in this case, it is a very bad service.

i hope that my money come back into my account

after 2 days i have my money into bitsane balance...finally
newbie
Activity: 5
Merit: 0
i send to my bitsane wallet some ICN yesterday but never arrived to my account. This is the transaction

https://etherscan.io/tx/0xe57201246cdf04e601117ae3f3dc4b4a0d555d397543f05fa1e7bb7401d7210d

i had open 3 tickets but they don't reply. For now the price is changed and if ICN will arrive into mywallet however i lost about 30%....in the past, i have used bitsane for 4 operation with ripple and never problem...in this case, it is a very bad service.

i hope that my money come back into my account
newbie
Activity: 70
Merit: 0
Dear Customers!

Please be advised that due to recent CNBC story, our servers were slammed quite a bit. Our equipment was not ready to process such number of new users simultaneously. We hope you understand that it gave us a jolt and we have been working non-stop since then to resolve all the issues. 
Update on the current system status:
A lot of withdrawals were successfully processed. We are sorry if this is too straightforward, but people just don't tend to post that everything is ok, they tend to vine and then when it's ok, they just leave and never give feedback.
New code rolled out to production.
Fixed "stuck" of order execution.
Fixed "duplicate" addresses given to 73 users.
Those users had their address cleared and deposit unset. Please write a ticket with a subject "My crypto address was changed" and deposit TXID to prioritize. (It that is not your case - please do not abuse, we will penalty for that)
Fixed ETH and BTC deposits/withdrawals.
There is still 143 (down from 1200) pending withdrawals that should be processed manually.
Please check your balances, and if you are quite sure that you have any deposit missing - open a new support ticket and be sure to provide TXID of deposit.
Tickets which contains no information like "where is my money?" will be silently closed as cannot be handled.

PS: update for the users comments:
12000 deferred withdrawals handled, 
about 7600 stuck deposits processed (but there can be more which we are unaware of, that’s why stated to open a support ticket)
Total users affected by locked orders is 12000, processed 8370, still working on it.
Total tickets created was 11000, all closed forcibly.

P.S.: We are hiring :blush: 
20 vacancies for senior C++/Golang programmers in Krakow/Poland 
A lot of vacancies for support specialist in Krakow/Poland, Odessa/Ukraine.
Few vacancies for support specialist in UK/London.

Sincerely,
Bitsane Team
newbie
Activity: 70
Merit: 0
Can we fund accounts with credit or debit cards?
No, currently only these 3 methods are available to fund USD or EURO : Okpay, advcash and wire transfers. Out of these, for wire transfer we need to complete account verification processes.

But I am sure, in near future Bitsane will add more payment methods to fund fiats (card payments maybe one of them). Probably they might be already working on this, love to hear on any update this too.

Do we need to verify in order to deposit/withdraw via okpay and advcash. Your post indicates for wire transfer only.
But I saw in their site written "Fiat Limit - Not eligible". So okpay and advcash also belongs to fiat family along with wire transfer?

Kindly specify the country of your residence.
newbie
Activity: 70
Merit: 0
I would use it if you added more ripple based coins like casinocoin.

We are considering this option and will highlight any important news on our Facebook page: https://www.facebook.com/bitsane
newbie
Activity: 70
Merit: 0
Transferred bitcoins to my bitsane wallet, transaction confirmed and verified on the blockchain.  However, the balance in my bitsane wallet is still showing "0". Submitted ticket to support team and received no response.

Im pissed!!!

https://www.facebook.com/bitsane

Kindly read the latest news
newbie
Activity: 1
Merit: 0
I am in exactly the same situation and their Facebook and Twitter pages show that there are LOTS of other people in our situation as well.

After reading the CNBC article I opened an account and transferred 50% of my Bitcoin from my Coinbase to Bitsane. After a half hour Coinbase emailed me showing the transaction went through. After 1 hour there was no Bitcoin in my Bitsane Wallet. I sent Bitsane a message through their system asking where are my Bitcoins. I immediately received their automated response email.

Then I started searching the web and found that many people are in the same position and the Bitsane Facebook page said that they were not expecting the high demand after the CNBC article and their system could not cope.

Now, some 30 hours later, there are no Bitcoins in my account, there has been no update on their Facebook page, I have not received anything from Bitsane and I am truly concerned that they are stealing peoples' money. Without any updates from Bitsane I have no other option than to think this way.

Is there any agency to complain to?
Can we force them to respond?
Has anyone opened an account recently and had their wallet show transfers?
newbie
Activity: 28
Merit: 0
Are there site issues currently with the exchange?
Yes, you can check their facebook.
newbie
Activity: 2
Merit: 0
Are there site issues currently with the exchange?
legendary
Activity: 1862
Merit: 1002
I would use it if you added more ripple based coins like casinocoin.
hero member
Activity: 1498
Merit: 596
Can we fund accounts with credit or debit cards?
No, currently only these 3 methods are available to fund USD or EURO : Okpay, advcash and wire transfers. Out of these, for wire transfer we need to complete account verification processes.

But I am sure, in near future Bitsane will add more payment methods to fund fiats (card payments maybe one of them). Probably they might be already working on this, love to hear on any update this too.

Do we need to verify in order to deposit/withdraw via okpay and advcash. Your post indicates for wire transfer only.
But I saw in their site written "Fiat Limit - Not eligible". So okpay and advcash also belongs to fiat family along with wire transfer?
newbie
Activity: 2
Merit: 0
Transferred bitcoins to my bitsane wallet, transaction confirmed and verified on the blockchain.  However, the balance in my bitsane wallet is still showing "0". Submitted ticket to support team and received no response.

Im pissed!!!
newbie
Activity: 70
Merit: 0
Due to numerous requests, we draw your attention that Bitsane does not support hard fork immediately on the network split. We go through advisability measurement first, therefore any such decision is made some time after the initial fork. Feel free to withdraw your funds back to your wallet or another exchange for the duration of the fork.
We always highlight important news on our Facebook page, kindly follow to stay updated: https://www.facebook.com/bitsane/
newbie
Activity: 70
Merit: 0
Dear friends!

We are happy to introduce our new Anybits project. It is a crypto-to-crypto exchange with 15 most popular cryptocurrencies available for trading.

You can log in using your Bitsane login and password. 

Sincerely, 
Bitsane Team
sr. member
Activity: 734
Merit: 250
Nice design, clean, easy to understand. Not sure if I want to risk anything at this point. Will have to monitor and check back.
There is not any risk if you will use their service as already a number of people are using it and they are satisfied with bitsane so you can also rely on that exchange for your trade of altcoins but the problem will be that they will have low number of coins and will have low community. If they continue their signature campaign then they may get some more traffic.
hero member
Activity: 663
Merit: 501
Nice design, clean, easy to understand. Not sure if I want to risk anything at this point. Will have to monitor and check back.
legendary
Activity: 1188
Merit: 1001
seems a nice exchange , will alts be easily integrated ?
hero member
Activity: 1666
Merit: 701
The new menu on the first entrance is very good. Gave a quality image on the site.   Cool Cool Cool

Had come here to tell that..
It's awesome. Classy look and design upgrades. Even having no glitches in the design, gives more confidence to the users and the community to trust the site..


new design will bring new nuance that will make people not be bored to visit the platform. and of course the design will be the first sight of the visitors. I think it will be better to change the design in a period of time.
hero member
Activity: 980
Merit: 523
A MESSAGE FROM BITSANE

We are now approaching Atlanta, GA

Bitsane is a proud event sponsor! See you at #DistMarkets

https://distributed.com/events/markets/
Become a sponsor for a big event like it was a good move for bitsane. Bitsane popularity will increase, and the event will be a good step for the future of bitcoin and all the crypto-currency.

Very happy to see Bitsane becoming a sponsor for a such an event. We need more of this to popularize Bitsane. The reputation of the Bitsane is actually greater than any other exchange.
http://prntscr.com/edviet

Well, this will bring bitsane to a higher level again. I feel that the sponsorship is currently supporting bitsane, it will make it exchangers are very popular and famous. I think bitsane will be a new competitor for exchanger that has been well-known.
Wow that is a genius progress. Bitsane is really progressing like a more professional company. If they will continue to progress like that then I hope bitsane will be one of the top exchanges of the crypto currency exchanges. I myself support it much and like it to be the best exchange.
sr. member
Activity: 504
Merit: 251
Do you accept new coin in your market and how to added to market because i have one coin in my mind.
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