Final update for the next few hours -
Having cleared most of the backlog (about 250 emails) and just as many payments during the 24 hour down time, we are taking a break. 19 hours in front of the PC is a bit too long.
So if you made a payment today/tonight, depending on where you live, it will be paid within the next 24 hours.
Some things to keep in mind before we go.
1. Anyone who makes a payment, regardless if it says Canceled, Pending, Processed, or any other word you can think of, we have a record of it from the website.
2. So anyone who has purchased coins WILL be paid their coins, some get them quicker than others, some get confirmed faster than others, we have no control over that sorry.
3. By all means send us an email if you are missing a payment to
[email protected] but keep in mind you may not receive a reply for up to 24 hours when we re-opened the site we were slammed and stage 2 sold out, just prior to that, we had caught up and paid everyone we could and had answered every email, but being humans we need to sleep at some time but the Internet runs 24/7 so that is why we get a back log, not ideal, but we are doing the best we can so please bear with us.
4. As previously mentioned we have a good announcement for the coin tonight/tomorrow which you will like, we are sure.
So on that note, until we post again, thank you very much for your support and for having faith in this coin, we are doing our best to stand out from the rest by trying to keep up with our customer service, we think that is one thing that is yet to be widely adopted in Crypto, and we want to be the pioneers of putting the customers/investors first.
When the main site is fully operational we will have a functional ticket system where if a ticket is raised and not replied to xx time, it will auto-escalate so that we keep our investors both informed and happy, and that is another reason we post in here as often as we can, we see other coins, Dev's popping their head in every now and then, and no disrespect to them if that is how they want to run things, but we want to be pro-active when it comes to interacting with our investors.
So on that note, we will be back in a few hours and commence all payments, try and catch up with emails and answer an questions you may have here.
Thanks again for your continued support and especially for those of you who have been helping others in the forum, it has not gone unnoticed and is very much appreciated.
Regards
Credence Coin Team.