Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 190. (Read 628818 times)

When you margin trade you are only "using" your currency balances as a kind of "collateral." So creating a margin order using EUR is the same as it is for creating a margin order using XBT. To margin trade you first select a level of leverage for your order (selecting a level of leverage is what makes the order a margin order instead of an ordinary order). If you want to create an order to short XBT/EUR, then you make it a sell order and specify the other parameters of the order (market order, limit order etc). If the order fills, you will have an open short position that must be closed with a leveraged buy order in the same volume amount. Again, this process is the same regardless of whether you have only EUR or only XBT balance in your account, because you aren't using your account balance directly to execute the orders. The execution of the orders is done with funds you are effectively borrowing against the value of certain currency balances on your account. Let me know if this doesn't answer your question fully.

Hi again. I did not run into a problem. I don't understand how to create a margin order using Euro.

Hi Kitano - Sorry it took me a while to get back to you. I don't think the process of creating a margin order and opening a position is any different when shorting on a EUR balance - the EUR balance will be used as "collateral" against the position just the same as it would for BTC. Did you try creating a margin order and run into a problem?

Hi Dargo, may you explain me how to make a short margin order using only EUR?
I read the Faqs but i did not understand how to do.
Thanks in advance.

Hi KrakenTrader - please make a support request if you haven't already and work with support on this. We'll have to look at your account. Thanks.

Insufficient Margin - order cancelled !


Hi @Dargo,


Today  at 12:25:30 CET 14.12.2015, At the moment when someone did a market sell of ca. 300 or more coins
price went down in a matter of seconds from 406-->397.19

https://i.imgur.com/1sOfeNr.png


https://i.imgur.com/O3F4gUU.png

As you can see, a few minutes earlier, at 12:14:22 CET, I had successfully opened a small margin LONG order (5x lev  11BTC-long). Surprisingly, this order was cancelled by the system at the very moment [12:25:36] when it should have been executed.
Reason: Insufficient Margin


Why is that?
-I had sufficient coins available.
-Usable margin balance must have been sufficiente, because I had no other position open at this time.

Thanks for taking the time to explain.

Thank you Dargo too 

The issue Have been resolve thanks to Jesse Powell and you guys for the help and support,

The issue Have been resolve thanks to Jesse Powell and you guys for the help and support,

I can't give any details about the investigation, but we don't do such a thing unless we see unusual activity associated with an account that gives us very good reason to investigate.

I also like to know this. Maybe Dargo could give some information without giving away personal details.

I want to know because I am also trading on your platform. Could something similar happen to me? And how to prevent my account for getting into such investigations?

Great job on your webcare by the way Kraken. I have a lot of faith in you guys because you reply to everyone. I am a happy customer so far.

Kitano you can help me ask them the reason. 

Ukuhudu, why is your account under investigation?

As we explained in the ticket, the account is under investigation and we cannot release the account funds during the investigation. The investigation may continue for some time, so your patience is appreciated, and swear words, red text, etc. aren't going to make the investigation go faster.

Please work on this with our support team through your ticket - they are in the best position to give you updates from PayCash. We're sorry for the inconvenience, but any of our payment providers can request to review verification documentation or even request additional verification documents on a case by case basis. With our other payment providers this is pretty rare, but it's been more common with PayCash - we're aware of this and working on options to provide a smoother funding experience.

I contacted their support and they said this:

"Robert (Kraken Support)
Dec 4, 10:06 am

Hi Ignacio,

Thanks for the response! I understand that you 'd like to see Credited These deposits ASAP. Unfortunately, it's not uncommon That PayCash take a look of the KYC documents (ID and proof of residence) That Were Submitted by first-time customers. They just thus far do not need you to Provide any additional documents, but we will let you know if anything else is needed.

Even though we are partners, PayCash is a separate entity and urges them while we can to get this resolved at Their earliest convenience, we can not credit your deposits without Their consent.

Best regards,

Robert
Kraken Client Engagement "


At first accept this answer, but the more I think, less logic see him.
If Kraken check my documents, I approved and told me I could deposit ,, as is another company that will say Kraken approved what is right or wrong?
I think, for example, as if I buy something on Ebay and after that payment to the seller, Ebay asked to review my documents to see whether to accept the sale.
I can think of many more examples, but I'm content to say that in my opinion PayCash, can only approve or disapprove my deposit, but no documents that have already been reviewed and approved by Kraken
 since I did not have any business with PayCash
If PayCash not want my photo ID, they can now Kraken left without authority?
The deposit already passed the eight days.
 Can you  talk with PayCash to know which state is the deposits?
Thanks

Yes i have 69097

Either of the orders could be maker or taker when filled depending on the situation. The maker fee applies only to limit orders that are placed on the order book without being immediately matched against an order previously on the order book. Any limit or market order that gets immediately matched against orders previously on the order book will get the taker fee. Advanced orders do not go on the order book - instead they trigger market or limit orders that will go on the book or be matched immediately against orders already on the book when the advanced order triggers. The only exception to this is the Stop Limit order, which places a limit order on the book when the Stop Limit order is placed. This limit order will be taker if it is filled immediately against orders already on the book, or maker if it placed on the book without being filled immediately.

Let me know if that doesn't fully answer your question and I'll say more.

Please submit a support request if you haven't done so already.

https://support.kraken.com/hc/requests/new

If you have already submitted a support request and haven't heard back from us, you can PM me with the ticket number and I'll see if we can expedite it for you.

We replied to your ticket.