They answered my ticket and they are working on the problem. This is a good news, I'll update the status here when they update me.
They gave me back my 10 bitcoin and fixed the bug, thank you for support 
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 191. (Read 629033 times)
December 02, 2015, 08:14:38 PM
December 01, 2015, 09:23:41 AM
This is my first time using kraken, and make a EUR wire deposit
Yesterday I have send my first deposit, let's see how long my deposit can show up on my account
Yesterday I have send my first deposit, let's see how long my deposit can show up on my account
December 01, 2015, 05:42:27 AM
They answered my ticket and they are working on the problem. This is a good news, I'll update the status here when they update me.
November 30, 2015, 02:56:43 PM
I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
Hi Micio,
We replied to your ticket, but are still looking into this order.
Hi, thanks for the support but I'm still waiting. There's any update about it?
Not yet, but I reminded the person who needs to look at it.
Still waiting, I just want my 10 BTC!
Micio - I haven't heard back, but I'lll check again on this for you. (I just deleted my first reply to you because I was replying about the wrong issue).
I'm still waiting. Can I talk to a supervisor?
I know it doesn't seem like it, but things are moving on your case and a supervisor is already involved. We will contact you through your ticket as soon as we can.
November 30, 2015, 02:54:46 PM
Dargo tell Emerson to look at my case and release my Bitcoins, I've submitted all the documents necessary request (number 64315)
We replied to your ticket.
November 30, 2015, 02:22:22 PM
I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
Hi Micio,
We replied to your ticket, but are still looking into this order.
Hi, thanks for the support but I'm still waiting. There's any update about it?
Not yet, but I reminded the person who needs to look at it.
Still waiting, I just want my 10 BTC!
Micio - I haven't heard back, but I'lll check again on this for you. (I just deleted my first reply to you because I was replying about the wrong issue).
I'm still waiting. Can I talk to a supervisor?
November 30, 2015, 06:10:30 AM
Dargo tell Emerson to look at my case and release my Bitcoins, I've submitted all the documents necessary request (number 64315)
November 28, 2015, 12:35:16 PM
I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
Hi Micio,
We replied to your ticket, but are still looking into this order.
Hi, thanks for the support but I'm still waiting. There's any update about it?
Not yet, but I reminded the person who needs to look at it.
Still waiting, I just want my 10 BTC!
Micio - I haven't heard back, but I'lll check again on this for you. (I just deleted my first reply to you because I was replying about the wrong issue).
November 28, 2015, 10:43:17 AM
I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
Hi Micio,
We replied to your ticket, but are still looking into this order.
Hi, thanks for the support but I'm still waiting. There's any update about it?
Not yet, but I reminded the person who needs to look at it.
Still waiting, I just want my 10 BTC!
November 26, 2015, 05:58:34 AM
on an account I pay my fee Sell in Fiat, on another in BTC.
how can I change that, that I will pay only in FIAT?
in the trade/new order tab you can choose the fee currency at Intermediate and Advanced mode how can I change that, that I will pay only in FIAT?
THX
it was new for me
November 26, 2015, 05:33:31 AM
on an account I pay my fee Sell in Fiat, on another in BTC.
how can I change that, that I will pay only in FIAT?
in the trade/new order tab you can choose the fee currency at Intermediate and Advanced mode how can I change that, that I will pay only in FIAT?
November 26, 2015, 05:02:52 AM
on an account I pay my fee Sell in Fiat, on another in BTC.
how can I change that, that I will pay only in FIAT?
how can I change that, that I will pay only in FIAT?
November 25, 2015, 01:56:36 PM
I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
Hi Micio,
We replied to your ticket, but are still looking into this order.
Hi, thanks for the support but I'm still waiting. There's any update about it?
Not yet, but I reminded the person who needs to look at it.
November 25, 2015, 12:15:31 PM
@FlensGold:
there is also a button to close all orders at once, Trade/Positions
Close all or part of these positions with an opposite leverage order.
At the Trade/Overview website from kraken, it still happens very often, that I get a long loading screen (10+ seconds) and then
This data is not currently available. Please try again later.
there is also a button to close all orders at once, Trade/Positions
Close all or part of these positions with an opposite leverage order.
At the Trade/Overview website from kraken, it still happens very often, that I get a long loading screen (10+ seconds) and then
This data is not currently available. Please try again later.
November 25, 2015, 10:40:19 AM
Did you buy your coins on Margin (borrowed money)?
In that case you have to pay a percentage fee for the time you keep your position open, and you can't withdraw those coins.
In that case you have to pay a percentage fee for the time you keep your position open, and you can't withdraw those coins.
Edit:
I just realized that they subtract this fee about every 4 hours starting 10 days ago....
Just decided that it might be better to withdraw everything which is possible
Edit 2:
My fault! It seems I really created a margin order weeks ago, so I did not even remeber it
Is this good? How can I cancel it?
Just wanted to say SORRY to kraken for blaming them in this case...
You close positions by executing opposing margin orders. So if the margin position is a sell (short) position, you execute a buy margin order for the same volume to close it. If it's a buy (long) position, you execute a sell margin order for the same volume to close it.
November 25, 2015, 08:48:03 AM
I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?
Hi Micio,
We replied to your ticket, but are still looking into this order.
Hi, thanks for the support but I'm still waiting. There's any update about it?
November 25, 2015, 06:39:41 AM
Did you buy your coins on Margin (borrowed money)?
In that case you have to pay a percentage fee for the time you keep your position open, and you can't withdraw those coins.
In that case you have to pay a percentage fee for the time you keep your position open, and you can't withdraw those coins.
Edit:
I just realized that they subtract this fee about every 4 hours starting 10 days ago....
Just decided that it might be better to withdraw everything which is possible
Edit 2:
My fault! It seems I really created a margin order weeks ago, so I did not even remeber it
Is this good? How can I cancel it?
Just wanted to say SORRY to kraken for blaming them in this case...
November 25, 2015, 05:50:00 AM
Did you buy your coins on Margin (borrowed money)?
In that case you have to pay a percentage fee for the time you keep your position open, and you can't withdraw those coins.
In that case you have to pay a percentage fee for the time you keep your position open, and you can't withdraw those coins.
November 25, 2015, 03:11:04 AM
So I decided to buy some more BTC with the result, that some of them are stuck again, so that I can not withdraw them.
Very annoying, plese fix this ASAP!
Are there news?Very annoying, plese fix this ASAP!
We have what we think is a fix for the issue, but it needs further testing before we make it live. If I can get a specific ETA I'll let you know, but these things are hard to estimate (e.g. if testing shows the fix needs more work then it will take longer).
Instead I wonder why my Balance is decreasing. Taking a look at the ledger entry shows this:
Edit:
My fault, look 2 posts below. Sorry Kraken!
November 25, 2015, 02:19:45 AM
Hi,
How many open orders can I have at once
on Tier 3 and 4?
How many open orders can I have at once
on Tier 3 and 4?
I'm checking on this and will get back to you.
Here are the limits:
Tier 3 = 80
Tier 4 = 200
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