[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 192.

Micio

legendary

Activity: 1061

Merit: 1283

Quote from: Dargo on November 24, 2015, 11:34:33 AM

Quote from: Micio on November 23, 2015, 07:07:40 PM

I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.

I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?

Hi Micio,

We replied to your ticket, but are still looking into this order.

Hi, thanks for the support but I'm still waiting. There's any update about it?

FlensGold

legendary

Activity: 1405

Merit: 1001

Quote from: Morecoin Freeman on November 25, 2015, 05:50:00 AM

Did you buy your coins on Margin (borrowed money)?
In that case you have to pay a percentage fee for the time you keep your position open, and you can't withdraw those coins.

~~No, I did not. It was a normal order with existing money.~~

Edit:
I just realized that they subtract this fee about every 4 hours starting 10 days ago....

Just decided that it might be better to withdraw everything which is possible Sad

Edit 2:
My fault! It seems I really created a margin order weeks ago, so I did not even remeber it Sad

Is this good? How can I cancel it?

Just wanted to say SORRY to kraken for blaming them in this case...

Morecoin Freeman

hero member

Activity: 854

Merit: 503

Legendary trader

Did you buy your coins on Margin (borrowed money)?
In that case you have to pay a percentage fee for the time you keep your position open, and you can't withdraw those coins.

FlensGold

legendary

Activity: 1405

Merit: 1001

Quote from: Dargo on November 18, 2015, 11:43:23 AM

Quote from: kitano on November 18, 2015, 05:59:43 AM

Quote from: Dargo on November 16, 2015, 06:46:30 PM

Quote from: kitano on November 11, 2015, 04:47:58 PM

Quote from: FlensGold on November 11, 2015, 02:32:45 AM

So I decided to buy some more BTC with the result, that some of them are stuck again, so that I can not withdraw them.
Very annoying, plese fix this ASAP!

Are there news?

We're getting closer, but a complete fix hasn't been deployed yet.

How much closer?

We have what we think is a fix for the issue, but it needs further testing before we make it live. If I can get a specific ETA I'll let you know, but these things are hard to estimate (e.g. if testing shows the fix needs more work then it will take longer).

Another week has passed and I am facing this problem AGAIN. Altohugh I bought my coins 10 days ago and some of them are still stuck and can not be withdrawn. I did not withdraw the part which I could since I do not want to pay withdraw fee twice.
Instead I wonder why my Balance is decreasing. Taking a look at the ledger entry shows this:

~~What is this? What kind of fee is this? This is still going on...~~
Edit:
My fault, look 2 posts below. Sorry Kraken!

oliver12

sr. member

Activity: 279

Merit: 250

Quote from: Dargo on November 24, 2015, 09:44:34 PM

Quote from: Dargo on November 24, 2015, 11:37:48 AM

Quote from: oliver12 on November 24, 2015, 05:42:52 AM

Hi,
How many open orders can I have at once
on Tier 3 and 4?

I'm checking on this and will get back to you.

Here are the limits:

Tier 3 = 80
Tier 4 = 200

Thank You !!

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Dargo on November 24, 2015, 11:37:48 AM

Quote from: oliver12 on November 24, 2015, 05:42:52 AM

Hi,
How many open orders can I have at once
on Tier 3 and 4?

I'm checking on this and will get back to you.

Here are the limits:

Tier 3 = 80
Tier 4 = 200

Newcoins2020

sr. member

Activity: 406

Merit: 250

Quote from: Dargo on November 24, 2015, 11:37:48 AM

Quote from: oliver12 on November 24, 2015, 05:42:52 AM

Hi,
How many open orders can I have at once
on Tier 3 and 4?

I'm checking on this and will get back to you.

It's good to see you guys actually responding to user complaints here.
That should be natural behaviour from any exchange or bitcoin related servic.

Good job.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: oliver12 on November 24, 2015, 05:42:52 AM

Hi,
How many open orders can I have at once
on Tier 3 and 4?

I'm checking on this and will get back to you.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Micio on November 23, 2015, 07:07:40 PM

I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.

I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?

Hi Micio,

We replied to your ticket, but are still looking into this order.

becoin

legendary

Activity: 3431

Merit: 1233

Quote from: coinpr0n on November 24, 2015, 06:48:41 AM

Quote from: Micio on November 23, 2015, 07:07:40 PM

I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.

I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?

I guess if they say it was error, that's what it was.

Really?
I guess it was error only for buy orders. Liquidation orders (or stop loss orders) were processed without any 'error'.
Inside job for sure!

If I make mistakes I pay for my mistakes.
If they make mistakes they have to pay for their mistakes!

coinpr0n

hero member

Activity: 910

Merit: 1000

Quote from: Micio on November 23, 2015, 07:07:40 PM

I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.

I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?

I guess if they say it was error, that's what it was. But I've had this happen to me before, although with much smaller amount. I blamed hidden orders (a feature they have for bigger client orders) on why my order didn't go through. Good luck resolving this issue.

oliver12

sr. member

Activity: 279

Merit: 250

Hi,
How many open orders can I have at once
on Tier 3 and 4?

Serpens66

legendary

Activity: 2940

Merit: 1131

Quote from: Micio on November 23, 2015, 07:07:40 PM

I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.

I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?

I guess you have the rest of your euros in your account?
place a new buy order at 298€.

No exchange reimburse losses due to website problems or simular... so I doubt you will get your bitcoins =/

Micio

legendary

Activity: 1061

Merit: 1283

I placed to buy about 10 BTC at 298€ a few days ago then the price go down up to 295 (so my order should be completely processed) but it is not. I don't know why, I just see that only around 1.5 BTC are bought.

I contacted the support and they said that there was a kraken error and they are fixing it and they said me to wait until developers response. Now I'm still waiting for my 10 BTC from kraken and they don't answer my emails anymore.. What to do?

Serpens66

legendary

Activity: 2940

Merit: 1131

Again problems reaching kraken. The website is avaible, but often the trading page or the orderbook is empty =/

kitano

member

Activity: 113

Merit: 10

TY Dargo. Looking forward to your kind reply.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: kitano on November 18, 2015, 05:59:43 AM

Quote from: Dargo on November 16, 2015, 06:46:30 PM

Quote from: kitano on November 11, 2015, 04:47:58 PM

Quote from: FlensGold on November 11, 2015, 02:32:45 AM

So I decided to buy some more BTC with the result, that some of them are stuck again, so that I can not withdraw them.
Very annoying, plese fix this ASAP!

Are there news?

We're getting closer, but a complete fix hasn't been deployed yet.

How much closer?

We have what we think is a fix for the issue, but it needs further testing before we make it live. If I can get a specific ETA I'll let you know, but these things are hard to estimate (e.g. if testing shows the fix needs more work then it will take longer).

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: ?? on ??

Fuck Kraken, Fuck everyone in Kraken Team, You fucking released my Bitcoins Held over a month by you guys. I'm specifically passing this message to you JESSE POWELL.
Dorgo or whatever you're called tell the motherfuckers to released my Bitcoins and I want this message to powell's ear. I fucking sent him message on Reddit he's not reply.
A warning to others read this message you should be careful with you Bitcoins this kraken are Thieves, Arrogant, scammers and Arm Robbers , I will continue telling people until you give me my Bitcoins.

We've replied to your ticket 3 times since last Friday. And we've told you what you can do to move things forward, but you have refused to cooperate.

kitano

member

Activity: 113

Merit: 10

Quote from: Dargo on November 16, 2015, 06:46:30 PM

Quote from: kitano on November 11, 2015, 04:47:58 PM

Quote from: FlensGold on November 11, 2015, 02:32:45 AM

So I decided to buy some more BTC with the result, that some of them are stuck again, so that I can not withdraw them.
Very annoying, plese fix this ASAP!

Are there news?

We're getting closer, but a complete fix hasn't been deployed yet.

How much closer?

bernard75

legendary

Activity: 1316

Merit: 1003

Too bad nobody listens to angry kids.

Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 192. (Read 628889 times)