Any plans to add monero? It has really nice volume and you would probably get all the market volume for XMR/€ pair 
No plans that I'm aware of, but I don't usually find out about new coins till a week or so before.
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 236. (Read 628889 times)
September 18, 2014, 01:12:59 PM
No plans that I'm aware of, but I don't usually find out about new coins till a week or so before.
September 18, 2014, 01:11:14 PM
Hello Dargo,
Can you look into request 32293 please?
Thanks for the great support.
Can you look into request 32293 please?
Thanks for the great support.
I looks like your case has already been resolved, but let me know if there's still something else.
September 18, 2014, 01:09:43 PM
Any irc channel they have or skype? Or any way to "talk" with them not just write ticket and wait 2 days for answer?
I feel like all support puting orders watching bitcoin fall instead of working..
I feel like all support puting orders watching bitcoin fall instead of working..
If you PM me your ticket number, I can check on your ticket and see what I can do to speed things up.
September 18, 2014, 12:56:34 PM
So how is the status with kraken.com? Everything secure website wise? No hacked exchange soon? The CEO is capable and wont do the Karpeles?
So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.
So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.
I demanded to have an superiour check this out but... nothing comes back
So maybe someone from kraken can check things out? My ticket is 32128.
Thanks!
So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.
So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.
I demanded to have an superiour check this out but... nothing comes back
So maybe someone from kraken can check things out? My ticket is 32128.
Thanks!
yes, everytime the support does not answer in time, come here and tell Dargo about it to speed things up, so you made everything right
You also could send a german "Meldebescheinigung" for address proof. So I don't know why a tax agency letter does not work.
I think the support girl simply is unsure if she can accept it. But if that would be the case then i would await that things move forward another way, with his superiour or something like that. Lets see if a person in charge notice things now.
Hi Sebastian - I'm not sure if we can accept this as a proof of residence document, but I'm checking on it now. It may just be that our verification team isn't familiar with this type of document, or it may be that there's some reason I'm not aware of for why we can't accept it. In any case, we'll try to get an answer for you as soon as possible.
September 18, 2014, 12:51:14 PM
Any irc channel they have or skype? Or any way to "talk" with them not just write ticket and wait 2 days for answer?
I feel like all support puting orders watching bitcoin fall instead of working..
I feel like all support puting orders watching bitcoin fall instead of working..
September 18, 2014, 11:01:31 AM
So how is the status with kraken.com? Everything secure website wise? No hacked exchange soon? The CEO is capable and wont do the Karpeles?
So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.
So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.
I demanded to have an superiour check this out but... nothing comes back
So maybe someone from kraken can check things out? My ticket is 32128.
Thanks!
So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.
So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.
I demanded to have an superiour check this out but... nothing comes back
So maybe someone from kraken can check things out? My ticket is 32128.
Thanks!
yes, everytime the support does not answer in time, come here and tell Dargo about it to speed things up, so you made everything right
You also could send a german "Meldebescheinigung" for address proof. So I don't know why a tax agency letter does not work.
I think the support girl simply is unsure if she can accept it. But if that would be the case then i would await that things move forward another way, with his superiour or something like that. Lets see if a person in charge notice things now.
September 18, 2014, 10:48:57 AM
So how is the status with kraken.com? Everything secure website wise? No hacked exchange soon? The CEO is capable and wont do the Karpeles?
So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.
So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.
I demanded to have an superiour check this out but... nothing comes back
So maybe someone from kraken can check things out? My ticket is 32128.
Thanks!
So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.
So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.
I demanded to have an superiour check this out but... nothing comes back
So maybe someone from kraken can check things out? My ticket is 32128.
Thanks!
yes, everytime the support does not answer in time, come here and tell Dargo about it to speed things up, so you made everything right
You also could send a german "Meldebescheinigung" for address proof. So I don't know why a tax agency letter does not work.
September 18, 2014, 10:20:57 AM
So how is the status with kraken.com? Everything secure website wise? No hacked exchange soon? The CEO is capable and wont do the Karpeles?
So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.
So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.
I demanded to have an superiour check this out but... nothing comes back
So maybe someone from kraken can check things out? My ticket is 32128.
Thanks!
So far im relatively pleased with the function of the website. Only the support isnt pleasing. Im verified tier 2 now and sent all files for tier 3. Support told me to send a bill in. I explained to Donna, the person supporting me, that i dont think i have any bill since i dont buy with getting bills mostly. Instead i had send an official letter from the tax agency of my country. She insisted ony a bill.
So i explained her that a state agency letter is a way stronger proof of residence. No answer till now, i sent 2 emails. I read in the forum and it looks like support sometimes is chosing to not answer tickets.
I demanded to have an superiour check this out but... nothing comes back
So maybe someone from kraken can check things out? My ticket is 32128.
Thanks!
September 18, 2014, 07:46:37 AM
XRP withdraw stucked at "sending" 1.5 days already... Can you finnaly fix that problem?
It's annoying, true. Happened to me twice. But I created a ticket and they fixed it in no time
I can't understand why they still didn't fix it. I made ticket they wrote they will look for it and then nothing second day... no sign of support what ever i am trying to contact them.
September 18, 2014, 07:43:29 AM
Hello Dargo,
Can you look into request 32293 please?
Thanks for the great support.
Can you look into request 32293 please?
Thanks for the great support.
September 18, 2014, 03:18:55 AM
XRP withdraw stucked at "sending" 1.5 days already... Can you finnaly fix that problem?
It's annoying, true. Happened to me twice. But I created a ticket and they fixed it in no time
September 18, 2014, 02:21:28 AM
XRP withdraw stucked at "sending" 1.5 days already... Can you finnaly fix that problem?
September 16, 2014, 05:15:08 PM
Any plans to add monero? It has really nice volume and you would probably get all the market volume for XMR/€ pair
September 16, 2014, 04:06:07 PM
Great news for iOS users!
The Kraken iOS app is now available. Check it out:
https://itunes.apple.com/us/app/id914671502?mt=8
And for Android?The Kraken iOS app is now available. Check it out:
https://itunes.apple.com/us/app/id914671502?mt=8
We are planning an Android app as well, but I don't have an ETA on that.
September 16, 2014, 06:25:35 AM
Great news for iOS users!
The Kraken iOS app is now available. Check it out:
https://itunes.apple.com/us/app/id914671502?mt=8
And for Android? The Kraken iOS app is now available. Check it out:
https://itunes.apple.com/us/app/id914671502?mt=8
September 15, 2014, 06:43:32 PM
Great news for iOS users!
The Kraken iOS app is now available. Check it out:
https://itunes.apple.com/us/app/id914671502?mt=8
The Kraken iOS app is now available. Check it out:
https://itunes.apple.com/us/app/id914671502?mt=8
September 15, 2014, 11:09:41 AM
BTC withdrawals stuck. Ticket 32206.
We're looking at this now and it should be fixed soon.
It's fixed. Thanks.
Was kinda in a hurry so I glad you fixed it in under 30 minutes
As always your support is great.
September 15, 2014, 11:01:52 AM
BTC withdrawals stuck. Ticket 32206.
We're looking at this now and it should be fixed soon.
September 15, 2014, 10:24:50 AM
BTC withdrawals stuck. Ticket 32206.
September 15, 2014, 05:29:42 AM
OK, everything should be resolved now. Sorry about the interruption in service. It was an issue with a node in one of the cloud services we use.
Jump to: