Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 238. (Read 629033 times)

I signed up with Kraken a couple weeks ago or more. I am verified.

No way of depositing fiat when all I get is this message: "USD deposits are temporarily suspended."

Does not appear others are having this problem looking at the last couple pages here.

UPDATE 20/Feb/2014 02:24 PST:
USD Deposits Temporarily Disabled

Unfortunately, we've reached the limit of our US bank's capacity to deal with the volume on our account. Many USD withdrawals have been delayed beyond a limit we can accept, and it reflects poorly on our service. Rather than continue to disappoint, we've decided to suspend USD deposits until a more robust banking partner is acquired. In the meantime, USD withdrawals and trading will continue to be available, though we strongly encourage USD traders to shift to our EUR pairs. Most major banks will allow you to send EUR even if your account only holds USD.

All pending USD withdrawals not already in transit will be canceled within 24 hours and users will have the funds available again.

In order to lighten the burden on USD withdrawals and speed up the process, we're offering a 2% bonus for users willing to convert their USD balances to EUR balances. You may then trade EUR or withdraw EUR. EUR withdrawals are generally processed within 1 business day. If your bank only supports USD, withdrawing EUR to it will likely result in a < 1% conversion fee. Please contact us for details.

If you still wish to receive your USD withdrawal, please resubmit it.

Personally, I want to apologize for the long delays some of you have experienced with your USD withdrawals. I know how important it is to have your money when you need it and we've failed to provide timely service. I have been pleased with our banking partner for EUR, and the level of service we've been able to provide there. I appreciate your patience while we navigate the treacherous waters of the legacy banking system. The weather is nice in San Francisco but I'm glad you're not picketing outside our office

Hi - if you are locked out of the API, just wait for 15 minutes. There's a rate limit for the API - see below for an explanation of how the limit works.

Our API rate limits works on a count system and depends on your verification tier.

For Tier 3 it works like this:

Max Count (before lockout): 15             (lockout is for 15 minutes)

Count Reduction Rate: 1 every 3 seconds
 
Count increment for order add/cancel calls: +0
 
Count increment for ledger/trade history calls: +2
 
Count increment for all other calls: +1
 
Example: Starting from a count of 0, suppose that you made the following calls during a 6 second window: 5 add/cancel calls, 6 ledger calls, and 4 "other" calls. Your count would then be 5*0 + 6*2 + 4*1 – 2 = 14 (since the count is below 15 you would not be locked out).

Tiers 1-2: Same as above except Max Count = 10 and Count Reduction Rate = 1 every 5 seconds.

Tier 4: Same as above except Max Count = 20 and Count Reduction Rate = 1 every 2 seconds.

hey kraken...

we got from your api this message:
{ "error": [ "EGeneral:Temporary lockout" ] }

why we are lockout ? can you please make me free?

thanks

cheers


Request #31811

That went quick :-) XBT/STR pair has been added. Although Stellar doesn't show up in the Assets api call, it does in the AssetPairs.

Could you guys change/add the daily/monthly withdrawal limits to EUR?
Or at least post what exchange rate you are using.

I can confirm. My last EUR SEPA withdrawal went thru yesterday. Took 1 business day. Same as always.

That's why I love Kraken. Really hope you get some market makers on board.

We don't have a plan to support it at the present time. But the launch of Stellar is certainly an interesting development that we'll be following closely.

Fidor is having issues, so expect bank transfers to be delayed by 1-2 business days. We don't know the nature of the issue at this time - they just informed us that they are having "technical issues" and suggested the issues should be resolved by no later than tomorrow afternoon. We should know more by tomorrow morning EU time hopefully. 

But please only optional, i think its an excellent addition.
Is it also active for BTC withdrawals?

BTW: SEPA withdrawals are delayed because Fidor is having some issues?

hmm.. it's not that important... it only spams my email account because I withdraw often

Hi Serpens - it's not possible to deactivate it at the present time. The best thing to do would be to create a ticket about it explaining why it'd be useful for you to be able to deactivate it (and if there any other emails you'd like to deactivate, mention those too). You can also just PM me about it if you like.

is it possible to deactivate the email alert for withdrawals?