[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 245.

Yunus

sr. member

Activity: 244

Merit: 250

Quote from: Fixx on July 29, 2014, 09:03:04 AM

Kraken! you are scammers!

I've been waiting for more than 2.5 months of withdrawal!

Support says "well, this is the banking system, it is inert ..."

In any case, the money is returned back to the bank within 21 working days!

Withdrawal ACBXIHS-SV3RA5-TB3RHJ
Type       Wire Transfer
Date       05-14-14 09:38:31 +0400
Description       VTB 24 (JSC)
Transaction ID       ——
Status       Sent
Amount       €1,340.00
Fee       €40.00

@Fixx: We are sorry for the long wait. We are going to look into this ASAP. I understand that there was a problem because your name wasn't entered correctly. Unfortunately, some investigations about missing withdrawals in the banking system take very long, so what our support agent has been telling you is true.

Fixx

hero member

Activity: 535

Merit: 501

EMC

Kraken! you are scammers!

I've been waiting for more than 2.5 months of withdrawal!

Support says "well, this is the banking system, it is inert ..."

In any case, the money is returned back to the bank within 21 working days!

Withdrawal ACBXIHS-SV3RA5-TB3RHJ
Type       Wire Transfer
Date       05-14-14 09:38:31 +0400
Description       VTB 24 (JSC)
Transaction ID       ——
Status       Sent
Amount       €1,340.00
Fee       €40.00

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Bestrates on July 29, 2014, 03:39:02 AM

Hi Dargo,
I thought that may be the reason. Would you then be able to expedite ticket 29590 which I opened on the 26th July? This was a request for tier 4 verification, this would solve my funding limit problem
Thanks for your help
Bestrates

Yes - replied to your PM

Bestrates

newbie

Activity: 11

Merit: 0

Hi Dargo,
I thought that may be the reason. Would you then be able to expedite ticket 29590 which I opened on the 26th July? This was a request for tier 4 verification, this would solve my funding limit problem
Thanks for your help
Bestrates

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Bestrates on July 28, 2014, 11:40:59 PM

Dargo,
Please can you urgently assist with support ticket -29731

I have made two xbt deposits 6-8 hours ago. They now have 41 -56 confirmations and they have not hit my account. Its a large amount for me and if the price drops significantly I'm in trouble.

Thank you!!

Hi Bestrates - I'll have an agent assist you through your ticket, but we can't release these deposits immediately because they exceed both your daily and monthly funding limits.

Bestrates

newbie

Activity: 11

Merit: 0

Dargo,
Please can you urgently assist with support ticket -29731

I have made two xbt deposits 6-8 hours ago. They now have 41 -56 confirmations and they have not hit my account. Its a large amount for me and if the price drops significantly I'm in trouble.

Thank you!!

Serpens66

legendary

Activity: 2968

Merit: 1133

Quote from: Legov on July 28, 2014, 05:02:39 PM

Dargo,
you should know that you break german law if you request and store a copy of german personal ID card. That's why german customers leave kraken.

really? There is a money laundering exception: http://www.gesetze-im-internet.de/gwg_2008/__8.html (german link)
I don't know if bitcoin exchanges are in this exception.

But all exchanges do this ID card copy... of course I wish they would do different things, like the new online identification, possible with the new german ID card.

Legov

sr. member

Activity: 244

Merit: 250

Dargo,
you should know that you break german law if you request and store a copy of german personal ID card. That's why german customers leave kraken.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Serpens66 on July 28, 2014, 10:54:09 AM

Dargo, Kraken really should make a annoucment on the kraken website to all their users.

You should annouce the changes with the ID selfie.
You should announce the varied referencecode for deposits
You should announce the new minimum size for deposits
You should announce all other changes you made

And you should make a page on your website where the ID selfie should be uploaded.

This is very important. Information about all the changes is very important for customers trust.
You just have to check the german thread... and you will see all the customers leaving kraken.com.

Agreed - we just had a meeting last week about rolling out new changes and the need to communicate better with our clients about it. The new deposit reference code (adding "kraken.com" to the end of your public account ID) isn't being enforced yet. Neither is the deposit minimum. But I think there should have been an announcement about these things before the verbiage about it was even added, because some people are assuming these things are the cause if their deposit is delayed or put on hold (but at the present time that could not be the case). I'll see what we can do about announcing the ID selfie for all our German users. I'm not sure if a separate page is the right solution for the ID selfie, but I do think we need to improve the process for it. Thanks for your comments Serpens!

Beulemann

member

Activity: 81

Merit: 10

thx 4 your support.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Beulemann on July 28, 2014, 10:50:50 AM

It is Ticket: 29650.

Now it is on hold.
Why?
I'm Tier 3 verified with the ID selfie.

The deposit is released. Your account still needed to be whitelisted and that's done when we have a deposit to release. You've been whitelisted now, so shouldn't have any further issues.

Serpens66

legendary

Activity: 2968

Merit: 1133

Dargo, Kraken really should make a annoucment on the kraken website to all their users.

You should annouce the changes with the ID selfie.
You should announce the varied referencecode for deposits
You should announce the new minimum size for deposits
You should announce all other changes you made

And you should make a page on your website where the ID selfie should be uploaded.

This is very important. Information about all the changes is very important for customers trust.
You just have to check the german thread... and you will see all the customers leaving kraken.com.

Beulemann

member

Activity: 81

Merit: 10

It is Ticket: 29650.

Now it is on hold.
Why?
I'm Tier 3 verified with the ID selfie.

Serpens66

legendary

Activity: 2968

Merit: 1133

Dargo, do you have problems with € deposits today?

The german user Beulemann sent a Fidor to Fidor transfer 8 hours ago. He says he is tier 3 and already submitted the ID Selfie. The deposit does not show up in is history.

I did a deposit 16hours ago yesterday, everything was fine. I did another deposit 1,5 hours ago, but it's not in my account yet (usually a Fidor to Fidor transfer take 1 hour at maximum during the day)

EDIT:
My transfer is now in my account. It took exactly 2 hours, instead of 1 hour.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: sharky101 on July 28, 2014, 03:38:13 AM

Kraken down?

It's up for me, but it looks like there may have been a poor connection for a few minutes. Anyone else having an issue?

sharky101

member

Activity: 108

Merit: 10

Kraken down?

MusX

full member

Activity: 175

Merit: 100

thanks for explanation, so it means that current "safe" trades history method interval is 10s.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Serpens66 on July 26, 2014, 11:11:15 AM

Quote from: Dargo on July 26, 2014, 10:18:10 AM

Our API rate limits work on a count system. The standard API rate limit for accounts verified at tier 1-3 is as follows:

how about tier 4?

Tier 4 is the same as above (in my earlier post) except max count is increased to 20 and count is reduced by 1 every 2 seconds.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: qxzn on July 26, 2014, 10:48:28 AM

It would be really great to have automated withdrawals for coins via the API. Is this on the roadmap?

Yep, I don't have an ETA, but this feature is pretty high priority.

Serpens66

legendary

Activity: 2968

Merit: 1133

Quote from: Dargo on July 26, 2014, 10:18:10 AM

Our API rate limits work on a count system. The standard API rate limit for accounts verified at tier 1-3 is as follows:

how about tier 4?

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