Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 245. (Read 628818 times)

Oк, Dargo!

Well, as it can take a lot of time?
Approximately what date will be known to the query result?

Hi Fixx - I ran a search on the transfers that have been returned to our account and we haven't received anything from your bank. If your bank received the payment but it didn't have your name on it, then they probably did return it (and probably did so faster than 21 days). But if they did return it, this doesn't automatically mean that the return went smoothly. Wires from Fidor are processed through Commerzbank and a return from your bank may have been sent back to Commerzbank and be stuck there.

I'm sorry this process is taking so long. Even though bank investigations can take a long time, they shouldn't take this long and we've been working with Fidor to improve the search process. Fidor has sent a SWIFT message to your bank about the transfer, but hasn't heard back from your bank about it. One thing you can do to help is to call your bank and ask them if they received the SWIFT message. To help them find the SWIFT message, tell them that the "field 20" reference number for the message is #26594. I would also confirm with your bank that they received a payment to your account without your name and returned it. If they can confirm this, then I'd ask them to provide the payment details to help us trace the wire. One problem with returned funds is that banks sometimes delete all or most of the original payment details, which can make the payment very hard to trace. We're also going to try calling your bank ourselves to see if there's anything we can do to help resolve the case, but our experience with this so far has been that it's much more productive for the customer to call their bank directly.   

 

take a look at your deposit history under "funding". There you can see the time, when the last deposits arrived. It was something like every hour, 10 seconds later(could bei 30 seconds, don't remeber the exact number).
So if one deposit was credited on 3pm and you made a new deposit on 3:10pm, it will arrive at 4:00:10pm.
But like I noticed yesterday, the deposit time could be 2 hours now.  So in this case, it will arrive at 5:00:20pm.

could you take a look at the deposits please?

the first two deposits today went fine (<10 Minutes Fidor-2-Fidor)

the third now lasts overn an hour (Fidor-2-Fidor).


EDIT: Thx, it arrived.

Bank transfers can not disappear just like that! They are returned to the sender bank after 21 days if payment was in "undefined."
During this time, my money back to you three times already.

@Fixx: We are sorry for the long wait. We are going to look into this ASAP. I understand that there was a problem because your name wasn't entered correctly. Unfortunately, some investigations about missing withdrawals in the banking system take very long, so what our support agent has been telling you is true.

Kraken! you are scammers!

I've been waiting for more than 2.5 months of withdrawal!

Support says "well, this is the banking system, it is inert ..."

In any case, the money is returned back to the bank within 21 working days!

Withdrawal ACBXIHS-SV3RA5-TB3RHJ
Type       Wire Transfer
Date       05-14-14 09:38:31 +0400
Description       VTB 24 (JSC)
Transaction ID       ——
Status       Sent
Amount       €1,340.00
Fee       €40.00

Yes - replied to your PM

Hi Dargo,
I thought that may be the reason.  Would you then be able to expedite ticket 29590 which I opened on the 26th July?   This was a request for tier 4 verification, this would solve my funding limit problem
Thanks for your help
Bestrates

Hi Bestrates - I'll have an agent assist you through your ticket, but we can't release these deposits immediately because they exceed both your daily and monthly funding limits.

Dargo,
Please can you urgently assist with support ticket  -29731

I have made two xbt deposits 6-8 hours ago.  They now have 41 -56 confirmations and they have not hit my account.  Its a large amount for me and if the price drops significantly I'm in trouble.

Thank you!!

really? There is a money laundering exception: http://www.gesetze-im-internet.de/gwg_2008/__8.html (german link)
I don't know if bitcoin exchanges are in this exception.

But all exchanges do this ID card copy...  of course I wish they would do different things, like the new online identification, possible with the new german ID card.

Dargo,
you should know that you break german law if you request and store a copy of german personal ID card. That's why german customers leave kraken.

Agreed - we just had a meeting last week about rolling out new changes and the need to communicate better with our clients about it. The new deposit reference code (adding "kraken.com" to the end of your public account ID) isn't being enforced yet. Neither is the deposit minimum. But I think there should have been an announcement about these things before the verbiage about it was even added, because some people are assuming these things are the cause if their deposit is delayed or put on hold (but at the present time that could not be the case). I'll see what we can do about announcing the ID selfie for all our German users. I'm not sure if a separate page is the right solution for the ID selfie, but I do think we need to improve the process for it. Thanks for your comments Serpens!

thx 4 your support.

The deposit is released. Your account still needed to be whitelisted and that's done when we have a deposit to release. You've been whitelisted now, so shouldn't have any further issues.

Dargo, Kraken really should make a annoucment on the kraken website to all their users.

You should annouce the changes with the ID selfie.
You should announce the varied referencecode for deposits
You should announce the new minimum size for deposits
You should announce all other changes you made

And you should make a page on your website where the ID selfie should be uploaded.

This is very important. Information about all the changes is very important for customers trust.
You just have to check the german thread... and you will see all the customers leaving kraken.com.

It is Ticket: 29650.

Now it is on hold.
Why?
I'm Tier 3 verified with the ID selfie.

Dargo, do you have problems with € deposits today?

The german user Beulemann sent a Fidor to Fidor transfer 8 hours ago. He says he is tier 3 and already submitted the ID Selfie. The deposit does not show up in is history.

I did a deposit 16hours ago yesterday, everything was fine. I did another deposit 1,5 hours ago, but it's not in my account yet (usually a Fidor to Fidor transfer take 1 hour at maximum during the day)

EDIT:
My transfer is now in my account. It took exactly 2 hours, instead of 1 hour.

It's up for me, but it looks like there may have been a poor connection for a few minutes. Anyone else having an issue?