Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 249. (Read 628889 times)

Going by tickets, we only have one recently for a Litecoin withdrawal. If that's your ticket, we'll respond soon. If not, please submit a ticket.

An agent replied to your ticket.

Is anyone else experiencing Litecoin withdrawl issues?

Dargo can you check ticket request 28856 please, thanks.

We think the issue was due to an update in the timestamp maintenance code a few hours ago. We've reverted to the old code until we find the cause.

Thanks Serpens - I see the trades you mean and we'll look into it.

in the last 4 hours 3times a strange trade.

on 15:15:12 +02:00   someone bought for €468.370.

and some hours before someone sold two times for ~435€.

Edit:
now a fourth time:
16:03:23 +02:00   buy   €463.78


?

Hi Joe - Payward, Inc. is incorporated in Delaware (US). We also have a subsidiary, Payward Ltd, based in the UK. As for the legal details, it would be best to create a support ticket with your specific question or concern (you don't need an account to do this) and we can put you in touch with our legal counsel. I hope this helps.

https://support.kraken.com
(click "Submit a request" to start the ticket and choose "Other" for the category.)

Dargo,

In what country or state is Payward incorporated? The website only gives the location of the headquarters. I'd like to know what country it's actually incorporated in and by the laws of which country it's governed.

Thanks.

We've been requiring a higher standard of verification for deposits from certain German banks for a while now. Some German banks are being targeted by fraudulent activity and it's gotten to the point that we have to consider deposits from all German banks as higher risk and therefore as requiring a higher level of diligence on our part. For accounts verified to tier 2, this means that we cannot accept deposits from German banks unless the account is verified to tier 3 and the "ID selfie" is included with the verification documents. The "ID selfie" is a picture of you holding the ID used for tier 3 verification. For accounts verified to tier 3, we are also requiring the ID selfie for deposits from German banks. However, for older tier 3 accounts that have already established a good track record with us going back to at least the end of March 2014, we aren't requiring the ID selfie. An ID selfie isn't required for tier 4 customers since they already meet a very high standard of verification.

We understand that many of you find account verification to be invasive and troubling because of all the sensitive information and documents that are collected. We share your concerns and wish there was a better way. We strive to only ask for verification information that's necessary and to protect this information as if it were our own. All client verification information is encrypted and it requires access to multiple, highly secure systems to decrypt it.

The tier 3 documents are unfortunately not something that can only be supplied by a legit customer. It's entirely possible, though not easy, to forge the tier 3 documents or otherwise obtain them illegitimately. We think that the ID selfie is a reasonable way to require a higher standard that reduces the likelihood of illegitimate documents. Note that for a tier 3 account, the ID selfie doesn't ask you to submit anything that you haven't already submitted - i.e. an image of your ID and a picture of yourself (already on your ID). The ID selfie just asks you to put the two together. Keep in mind that you can always write "for kraken.com" on a piece of paper and hold that along with your ID in the selfie. This can help reduce the possibility that the image could be used for any other purpose if it fell into the wrong hands (but again, we take great precautions against this).

Please accept my apology for not posting about all this before, but the exact policy has been in flux up until very recently and I didn't want to confuse people with multiple posts stating incomplete or inaccurate information. 

Let's hear what @Dargo got to say when he steps in.

Do we have to send this now, even if we are tier 3/4 already?

There are no good alternative for €/BTC... I know just btc-e, bitcoin-central (paymium), bitcoin-24 and zyado.
The Volume from the first three is very low and the Orderbook thin. Zyado has most of the time a filled orderbook, but in most cases just 0,xBTC Orders every x cent.  https://www.zyado.com/?Mod=Orderbook And I'm very sure it's "fake", so some zyado employee create these orders. But you can buy and sell them and cashin and cashout. But I would not be surprised if it turns out as Scam.

@Dargo

...reading this on reddit...
kraken.com adds a layer of verfication and fraud defence: They demand a "ID-Selfie" for all future deposits in addition to a tier 3 or 4 verifaction
Just got this Info from the support. I do think that is a bit over the top due to the tier 3 verification allready demanding very personal info that only a legit customer should be able to obtain and show for.
What do you guys think? To much or ok? And furthermore: is there an alternative for €/BTC Exchange (no p2p selling but a real exchange)??

http://www.reddit.com/r/Bitcoin/comments/29qa7u/krakencom_adds_a_layer_of_verfication_and_fraud/

Is that's true, would you mind sharing some more info on that.
Thanks

Thank you for the reply. I'll try to explain the situation to my bank.

This is exactly the telephone number that I'm using when contacting my bank for general inquiries, not only blocking cards. If I ask them about SWIFT messages I have exactly the same chances of getting to the right person as you or Fidor with the difference that if I do, I can only kindly ask them to check their SWIFT email for any messages from Fidor. If you did run payment trace on this transaction, please send it to me over PM and I'll just go to the branch and ask to be contacted with someone who can read it.

P.S. you might think that I'm being a bit pain in the ass now, but please also understand that I've started to be one only after 6 weeks of patiently waiting for someone to do something.

I'm not sure that phone number will really work. According to the contact page on Metro Bank's website it's the number for a customer to report a lost or stolen card. In order to do this by telephone, Fidor will need to know the person they need to contact and the number where this person can be reached. But I'd also ask about using the SWIFT network. You don't have to teach your bank about SWIFT. If you're talking the right person who can help you, then it's just a matter of asking what SWIFT message type Fidor should use to contact them. I understand that you feel you shouldn't have to do all this, and I agree, but I'm telling you what I think is the best way to get this issue resolved as quickly as possible, and that involves doing the things I'm suggesting.

I talked to them today and they said they did not received anything from Fidor so far. I did not mention SWIFT, because I'm not really into banking technologies. If I call them tomorrow and they say they didn't get any SWIFT message then what - will you send me SWIFT specification and request that I teach the bank on SWIFT over telephone? I would rather expect that Fidor or Kraken gives a call to Metro Bank (+44 203 402 8312) and tells them exactly what the issue is, because proxying messages about allegedly queued SWIFT messages is not something an end user should be asked to do. Especially after 6 weeks of silence.

Time to remove all banks...
It's stupid that the customer has to play racing pigeon  >.<

Hi Kravietz - Fidor has already run a trace on the deposit, but the trace itself won't fix anything. The banks have to get in touch in order to resolve the issue. The current status with your withdrawal is that Fidor has contacted your bank about the transfer through the SWIFT network and is now waiting for a reply from your bank (this is the update we received from them). I recommend that you contact your bank and ask them if they've received the message from Fidor. If they have, then ask them to please reply. If they say they haven't received the message, then I'd clarify with them how Fidor should contact them. 

Banks may not be fully up to date with latest trends but they are definitely very good at one thing: processing and tracing money. I don't know about Fidor, but I've been doing wire transfers between all kind of banks across Europe and longest it took a week (!) from EU to Russia, with an intermediary in Austria. I called my bank again to check if they have seen anything coming from Fidor and it took them 2 minutes to locate one incoming transfer (one that got through) and nothing about the one that is missing. They suggested I contact Fidor and request "payment trace", which is a pretty standard practice as they explained. I obviously cannot do this because I'm not client of Fidor. This is why I find it very difficult to believe that Fidor could be holding an investigation for 6 weeks without any updates. So either Kraken has selected the worst bank in Europe as their payment processor, or Kraken is not telling the whole truth. Also you shouldn't be surprised that people get suspicious about missing wire transfers taking into account what was happening at MtGox last year and how it ended.