[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 253.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: floatertheplayer on May 29, 2014, 12:02:36 PM

I have missing withdrawal you guessed it from 15.05.2014. I have heard that many have problems from this day.

Despite of this issue on a massive GOX style scale even after 2 weeks I get a "no response" canned reply from Support saying that it can take 4 weeks to trace it, bad banks... (worst they suggest it might be my error) They do not even acknowledge that many have the issue, which would be the bare minimum to retain confidence.

I have had close to 500k USD volume on this exchange without issues. I did not expect this whitewashing of this serious matter from them.

One missing withdrawal can wreck my whole business of arbitrage, rendering all my hard work worthless.

2 weeks have already passed and they say 4 weeks still... This is not acceptable. It may very well be FIDOR bank losing my money, but communication is the minimum you can expect from Kraken.

I, We demand answeres!

Please PM me with your ticket number so I can help you.

floatertheplayer

newbie

Activity: 24

Merit: 0

I have missing withdrawal you guessed it from 15.05.2014. I have heard that many have problems from this day.

EDIT

I was quick to jump into conclusions, due to possibly wrong rumors. Indeed I made an error in the name field so a bank trace is needed. It would be nice though if rejected, returned transfers would automatically returned to the user, like in my case. It is a problem of the banking system that it does not happen.

So I guess I have to wait a lot.

EDIT

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: gotmilk_ on May 27, 2014, 04:23:46 PM

Quote from: ledmaniak on May 27, 2014, 12:54:10 PM

Kraken,

When will information for remote API withdrawal/deposit be made public? I know it imposes some risks but you can of course only allow withdrawals from known/verified addresses..

I can really use this functionality at the moment.

+1

Would be great to have that back.

Thanks for the feedback. I can't give you an ETA, but enabling funding actions via API is high on our list of development priorities.

gotmilk_

sr. member

Activity: 442

Merit: 250

Quote from: ledmaniak on May 27, 2014, 12:54:10 PM

Kraken,

When will information for remote API withdrawal/deposit be made public? I know it imposes some risks but you can of course only allow withdrawals from known/verified addresses..

I can really use this functionality at the moment.

+1

Would be great to have that back.

qxzn

hero member

Activity: 609

Merit: 506

Quote from: ledmaniak on May 27, 2014, 12:54:10 PM

Kraken,

When will information for remote API withdrawal/deposit be made public? I know it imposes some risks but you can of course only allow withdrawals from known/verified addresses..

I can really use this functionality at the moment.

+1

ledmaniak

sr. member

Activity: 266

Merit: 250

Kraken,

When will information for remote API withdrawal/deposit be made public? I know it imposes some risks but you can of course only allow withdrawals from known/verified addresses..

I can really use this functionality at the moment.

Eugenok

newbie

Activity: 28

Merit: 0

Quote from: Dargo on May 21, 2014, 02:23:35 PM

Quote from: Eugenok on May 21, 2014, 02:05:38 PM

Quote from: Dargo on May 21, 2014, 11:53:01 AM

The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.

Support request #26335 from 08-00 this morning is still not resolved.

Thanks - an agent just replied and is working on it.

~~That still not resolved!!~~ Resolved, thank you for your help!

So many documents and now I got Tier 3 Verified, but still can't use my BTC.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Serpens66 on May 21, 2014, 11:52:50 PM

Quote from: Dargo on May 21, 2014, 04:15:17 PM

It's OK to share your public account ID, but it's usually not necessary if you just give me your ticket number. I removed the ID from my quote above anyway.

By the way, in the settings is written:

Quote

Username xxxxxx
Private identifier for your account. Never share this with a 3rd party.

Public Account ID xxxxxxxxxxx
Public identifier for your account. It's safe to share this ID with 3rd parties.

I don't think the Username is the private identifier?! That would be very strange Cheesy

I'm not sure why you think it's strange, but maybe the term "private identifier" is creating confusion.

Your username uniquely identifies your account, but it should be kept private because it's also used for login. You don't want to share your login credentials with anybody. The public account ID also uniquely identifies your account, but it can't be used for login. So it's safer to share publicly. Still, it's probably best not to share your public account ID if it isn't necessary (just share your ticket number instead).

Any Kraken staff on this forum or any other public space should only ask for your ticket number and maybe your public account ID if appropriate. If you are asked for your username, email associated with your Kraken account, or any other sensitive information, you should be immediately suspicious and not give it out.

Serpens66

legendary

Activity: 2968

Merit: 1133

Quote from: Dargo on May 21, 2014, 04:15:17 PM

It's OK to share your public account ID, but it's usually not necessary if you just give me your ticket number. I removed the ID from my quote above anyway.

By the way, in the settings is written:

Quote

Username xxxxxx
Private identifier for your account. Never share this with a 3rd party.

Public Account ID xxxxxxxxxxx
Public identifier for your account. It's safe to share this ID with 3rd parties.

I don't think the Username is the private identifier?! That would be very strange Cheesy

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Evil-Knievel on May 21, 2014, 03:10:52 PM

NEVER share your public account ID Wink

Quote from: Eugenok on May 21, 2014, 03:30:11 PM

but why?

It's OK to share your public account ID, but it's usually not necessary if you just give me your ticket number. I removed the ID from my quote above anyway.

Eugenok

newbie

Activity: 28

Merit: 0

but why?

Evil-Knievel

legendary

Activity: 1260

Merit: 1168

This message was too old and has been purged

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Eugenok on May 21, 2014, 02:05:38 PM

Quote from: Dargo on May 21, 2014, 11:53:01 AM

The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.

Support request #26335 from 08-00 this morning is still not resolved.

Thanks - an agent just replied and is working on it.

Eugenok

newbie

Activity: 28

Merit: 0

Quote from: Dargo on May 21, 2014, 11:53:01 AM

The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.

Support request #26335 from 08-00 this morning is still not resolved.

Dargo

legendary

Activity: 1820

Merit: 1000

The bitcoin deposit issue should be completely resolved now and anyone who sent in a ticket about it should have received a reply. So please let us know if you still have an issue and haven't heard from us.

percocet

full member

Activity: 222

Merit: 102

Kraken.com for BTC and Mintpal if you are into altcoins is all you will ever need!

Dargo

legendary

Activity: 1820

Merit: 1000

We're working on the issue with bitcoin deposits and expect to have it resolved within 30 minutes.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Serpens66 on May 21, 2014, 02:32:59 AM

Are there problems depositing bitcoins? 3 hours ago I deposited bitcoins and now it has 22 confirmations, but the status in Funding is "confirming"

Edit:
8 hours now, I made a ticket: 26440

Quote from: KraftPaper on May 21, 2014, 08:49:36 AM

Made bitcoin deposit ~10 hours ago.

~70 confirmations Still no Bitcoins in Account

something fishy is started to happen with Kraken...
WOuld like to hear something from support aswell

I'm looking into this now. Will update as soon as I have more information.

KraftPaper

newbie

Activity: 1

Merit: 0

Made bitcoin deposit ~10 hours ago.

~70 confirmations Still no Bitcoins in Account

something fishy is started to happen with Kraken...
WOuld like to hear something from support aswell

Serpens66

legendary

Activity: 2968

Merit: 1133

Are there problems depositing bitcoins? 3 hours ago I deposited bitcoins and now it has 22 confirmations, but the status in Funding is "confirming"

Edit:
8 hours now, I made a ticket: 26440

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