Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 250. (Read 628889 times)

Where is Kraken incorporated? The laws of which jurisdiction govern Kraken?

was that question towards me?
I am using chrome, windows 7, adblock, nothing exceptional.
But Kraken is usually slow like Serpens66 says, long load times.
But this time it was different, page was loading so long that I was logged out again. Couldn't trade, couldn't withdraw/deposit.
It seems to be back to normal now. Probably just a server hiccup.

Hi Serpens - I know you've had an ongoing connection issue. I asked you some questions a while back in the thread about your setup (OS, browser, browser settings, etc.), but I don't think you responded. If you let me know here or by PM, I'll see if that can help us resolve the issue.

I sent kravietz a PM yesterday, but wanted to respond here as well when I got a chance. We are constantly working to improve our service and this includes better support for missing transfer cases. Unfortunately in the case of missing transfers, we have to work with the banking system, which quite frankly is closer to a 1914 system than it should be. My guess is that for kravietz's case, Fidor is waiting to hear back from the receiving bank (per my post above), but we're trying to get a specific update on the case from Fidor.

I tried it after I read this post (so I don't know how it was before), but it was "slow as normal" so ~5 seconds to load a page and the constant issue with lost connection as usual. But it was not that slow to make it impossible to trade.

Has anyone else had issues with a slow connection?

I don't have any idea, but I'll run this by our developers and pass along any insight they have.

Hi CryptoMxM - I'll ask your support agent to get in touch with you, but I have some information that might help your case. Our COO and our support manager visited at the Fidor offices last week and one of the goals of the visit was to talk to them about how we can improve support for missing transfer cases. One thing we asked about is a case like yours where your bank has tried to contact Fidor about a missing deposit but hasn't had any response.

What we learned is that if your bank contacts Fidor through the SWIFT network, they MUST use a type MTn99 SWIFT message because Fidor doesn't respond to any other kind of message for correspondence with another bank. How it took so long to get this vital piece of information, I do not understand, but it should help resolve missing deposit cases.

For missing deposits, it's essential that your bank contact our bank, so what I recommend is that you talk to your bank and find out how they tried to contact Fidor. If they sent a message through the SWIFT network that wasn't type MTn99, then they need to resend the message as type MTn99. If they sent the message in some other way, let us know through your support ticket.

Waiting for banks to get in touch with each other seems to be a major source of delays in searching for missing transfers. The standard is that the sending bank must investigate, but in order to investigate, they have to contact the receiving bank (not necessarily the destination bank, it could be an intermediary bank). But sometimes it's difficult to get any response from the receiving bank. For missing deposits, other banks have had trouble getting a response from Fidor (probably because they sent a SWIFT message that wasn't MTn99), and for missing withdrawals, Fidor often has trouble getting a response from the receiving bank. So one general piece of advice for dealing with missing transfers is to get clarification from the receiving bank on how they should be contacted by the sending bank. If they say, "through the SWIFT network," then clarify with them exactly what message type should be used.  

CryptoMxM, sorry to hear about this. Dargo should be online soon. Meanwhile, do you want to give me your ticket # and I see what I can do. Thanks!

Just to re-up my question...
At today 190 days passed and the funds are not on my Kraken account, nor they are came back to my bank account... 
I contacted your support a couple of days ago but I didn't receive any response. Dargo, can you speed up the process?
Thank you!

Site is slow at the moment, can't make any trades.
Will return in a day or so,

Hi Dargo,

another connection issue I experience since a few days is that the log-in via my w-lan router sometimes works and then on other days the site isn't even accessible. Doesn't even load the cloudflare error page. (even when I use Chrome and delete all data history ...)
I just get kicked out and after this the site doesn't load one pixel.

Only when I use my mobile phone as hotspot everything seems to be running fine.


Do you have an idea what this might be?

Regards
W

I absolutely understand you and how you feel.
May I suggest you just try to keep one thing in mind: Kraken itself is most probably highly interested to have this resolved ASAP.
(Even if it for you clearly doesn't seem to look like that)

Keep us updated, please.
wishing you luck

Yes, they were quite fast in responding but did not actually resolve the issue. Out of around 10 withdrawals I sent (both wire & SEPA) all got through pretty fast. But the only one that is missing - and sent to exactly the same account as the ones that got through - was for €900 so you probably understand why I'm a bit worried. Dargo replied it happens to 0,1% of their transfers - but from my point of view it's 10% now! After all it's year 2014, not 1914 and I just don't understand how a bank transfer can "get lost somewhere" for over 6 weeks.

Hi

I am trading at Kraken since the beginning around October 2013.
I have done plenty of withdrawal request, more than 30 for sure, and almost all of them arrived in my bank account (SEPA) the very same day.
In 2 cases I had to wait until the next day.
All wires had been SEPA wires, to a different bank than Fibor.

I suggest when requesting a withdrawal the first time to a new bank account, just request the minimum amount, and wait until money arrives.

So at least I can say, Kraken withdrawals work for me.
Kraken Support is probably the best when getting in touch with Dargo in this thread.

I'm now waiting 6 weeks for wire transfer withdrawal from Kraken and the only thing they can say is that "banks are slow and we're investigating". I've sent a couple of withdrawals and most of them got in a few days, unfortunately the one that was lost was the biggest one...

It should be OK. But I think for next time you can put under "reason for payment" something like "[Your ID] - fund this trading account." That gives the reason for your payment and also includes your ID at the beginning. But I guess if your bank doesn't like that you'll have to put the ID later in the "reason" field or just in the information field.

ok then, before asking i had sent 3 euro for testing, without doing how you said, i just put the ID in the information...

"what they are for" is actually "reason for payment"

My recommendation would be to put your public account ID both in the "what they are for" field (e.g. "AA93... trading account") and in the information field. In the "what they are for" field, put the ID first before any other words (as in the example I gave). In the information field, just put the ID by itself (or at least first if you have to put something else). Information in a field can get truncated in transit and it's always characters to the right that get truncated, so you should put the most important information first.   

on my wire transfer (deutsche bank) there is

above: how many money/for what they are for/date/information

down i have : name/bank name/iban/bic

the only legit field is information which is not tagged as a mandatory